Hard to understand a sales rep when she has a surgical mask on. The other sales rep had her feet up on desk and head phones on. Lack of interest in her job or customers.
BRIAN GCustomer Reviews for U-Haul Moving & Storage of Raleigh
Testimonials From Recent Customers
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The staff were not knowledgeable and were rude a lot over the 3 years I rented the unit.
Lisa M | Expérience généraleThe owner was not very verbal when renting the van. Which was not a big deal. It was pouring down rain like crazy when returning the van. When I pulled up I noticed there was Noone was out side to check the van in and a 26 foot truck was parked under the canopy. So I park the van up front in a park spot, mind there was no busy at all but me. I walked in and inform the lady at the front desk. She told me I have to move it to the tent area and they will check it in. Now its pouring even harder. So I go back out in the pouring rain have to park the van out in pouring rain walk all the back inside because Noone was outside to check it in. I tell her I will never rent from this location ever again. The owner hears this and never asks what's wrong or why. He seemed to not car either. He needs to learn to talk and listen to customers. I will let everyone know to not rent at this location ever.
STEVEN TI guess have more people available so you don't have to wait so long to get waited on.
NORMAN MGreat experience
JAMARRIOUS B | Expérience généraleexcellent service i will book with you guys in future and i will recommend others as well
Sam SLady at the front desk was on her phone having a conversation with her friend. At the same time as I'm trying to ask her for a quote for a unit. She also was giving me attitude like I was inconveniencing her.
chachoye b | Premières impressionsI appreciate how helpful the employees were each time I had questions.
Elijah R | Expérience généraleThe building seems to have flying insects on the inside of the building ( nets) and a smell
shirley d | Premières impressionsThe two agents could have cared less about taking care of the customers
MICHAEL AThe only problem I had was,whenever I call the office I couldn't never get anyone on the phone,but that was a year ago,but I had no issues with my storage in a year,THANK YOU UHAUL FOR ALLOWING ME TO STORE MY BELONGINGS AT YOUR STORAGE FACLITY.
Melody B | Expérience généraleDrove up to the equipment return and sat for 10 minutes before I decided to detach the equipment myself. Proceeded to go inside and found an employee playing on her phone. I told her I had a dolly to return, and she turned to look at the cameras and couldn't see the dolly clear enough in the picture and said that I must be in the wrong location. Didn't put down her phone to look up my account, but asked what my dolly number was. Something she could easily find had she put down her phone and looked me up. Then she finally and begrudgingly came outside and had the nerve to tell me that I had put the dolly in the wrong location. That is when I almost lost it and told her that this is the equipment return lane and that the dolly is equipment. She stormed off and said she was going to get a manager. Another ten minutes went by and she returned, without a manager, and angrily, without a word, handed me a receipt and stormed off again. Totally unprofessional and infuriating experience at drop-off. Worst experience with U-Haul I have ever had, and I use this service frequently.
CHRISTOPHER LI haven’t arrived at my destination location yet so I won’t know the condition of my goods until that point.
Victor DFriendly staff very helpful compared to stage location
AMBER WWas not fully explained to me about storage in one of your trucks so I need up paying much more than I should have paid 423 for a week but the person that waited on me was nice but she was confused at bout the truck storage movingbis already stressful and she made it more costly charging money I really didn't have in the future please make sure your staff is fully trained as to not cause customers undo hardship with charges.
JOYCE H | Expérience généraleWe worked with Ebony and she took such great care of us. She was patient with all our questions and helped with our check in process with such class and grace. Thank you again Ebony!
TODD PEveryone was good thanks for the service
Eric H | Expérience généraleThe staff were lazy and not very helpful. There are only 2 things to help move stuff in your storage and when there taken there is no way of moving unless you carry your stuff ALL THE WAY TO THE BACK OF YOUR STORAGE UNIT! Thats ridiculous considering how many ppl have a storage unit here! You guys need more carts to carry things with! Also when it came to finding my unit it was difficult no one walked us to it me and a friend searched 20 minutes trying to locate the storage unit.
destiny h | Expérience généraleThe young lady that took care of me was very knowledgeable and made sure I was satisfied before I walked out the door.
JEANETTE G | Premières impressionsUhaul did an excellent job from the delivery, pick up and then to return for pick up. Very friendly drivers these ladies knew what they were doing and handled everything with ease and professionally., and the ones on the phone were friendly and helpful also. We had an abundance of furniture pads to help our move go smoothly. Thank you, great job I would recommend you to others that need moving service.
Eliza JFollow up is super slow
Quentin S | Expérience généraleThe customer service was below par
Santania T | Déménagement en ligneExcellent
Robin D | Premières impressionsThe lady seemed like she was not that experienced & tired but the manager stepped in & was very helpful
JASMINE SI was very pleased how the employees all smiled and greeted each customer that walked through the doors
ARETHA M | Premières impressionsProvide better roadside assistance
CHARLES DThe staff was great. Very professional, helpful and honest. I appreciate that.
VANESSA WNo comments at this time
Elise M | Premières impressionsThe young lady that inspected the truck was nice and helpful Didn't get her name but she helped us with a smile on her face 😄 She made this situation great
Peri HWe were towed to this location due to the detachment of the trailer. They had no clue what to do and were not very welcoming at first. The guy that ended up helping us realized what had happened with the first facility connection. However, we had to unload and reload the new trailer with no offer to assist. Very unhappy and will probably never use UHaul again.
DAVID DThe first van smelled like cigarette smoke. The second vehicle was not as clean as expected. The gas was marked wrong and I was charged for fuel.
LAI BExcellent customer service 👏.
SHARON RCharged me online when I reserved. Charged me in store. It didn't show I had bought my packing equipment so I had to buy it again and get a refund on the initial purchase, then doubled my charges when I turned it in at the end of the same day. I'd rather spend the money to buy a new truck then go through uhaul again.
DAMON GExcellent service à la clientèle
TAMIKA BCheckout was pretty quick and the equipment was clean and ready. The U-Haul app was excellent during the checkout allowing you to take photos of the equipment for record and to verify the milage and fuel level.
ANDREW BContinue with you all's extraordinary customer service!! Thank You
nukeya o | Expérience généraleCustomer service was excellent! I've always used this location and will continue to patronize here. 5 star rating!
DANITA BNo ligt ! No lock .
Marla G | Déménagement en ligneThe employees were respectable and they took care of business. Thanks
JUAQUATTA HAucun
mark l | Expérience généraleGreat service facility safe and clean 👍
Matthew S | Expérience généraleMerci!
TERESA TEmployees are rude and lazy. They do not do there job. Uhaul needs to fire everyone and start over. I will never do business with uhaul again because of this location.
Brenden J | Expérience généraleMy rate went up twice in 6 months and I had 4 10x15's with U-Haul. The rate went to $185 from $165. I was satisfied with the service for the several years I was there. I also had another storage at 51 mini storage in Atoka that was $165 for a 9x13. I got an offer from a brand new facility for $39 for 3 months any size, and 1 month free. I ended up getting 4 - 10x20 storages and 1 - 10x15. The rate will go to $135 (10x15) and $175 (10x20) I was paying total $900 a month in storage. I'm going to pay $800 over a 5 month period, for bigger, brand new storages, and then I'm going to pay $70 a month or $840 a year, less than I was.
PAUL T | Expérience généraleHighly SATISFIED!!!
KIEANA PThe trk broke down on the 3rd and final day of use. I called for a technican about 1400 hrs, and no one showed up. The trk was left overnite at residence blocking the driveway. This made me look bad to my new neighbors. I call again today, hopefully, better than yesterday. I have debris on the trk and cannot dispose of it because of the broken vehicle.
robert m | Expérience généraleNice job
Anthony B | Premières impressionsI received great customer service from Alex at the store on Austin peay in Memphis TN. He was very knowledgeable about my storage unit. Thanks again Alex.
Tracy W | Premières impressionsService was fast and efficient
SHIRLEY GFix storage unit lights
Aaryn SNo comment
PERCIVAL MTruck almost out of gas. Charged me wrong and had to charge me again, then told me my refund would be credited in 3 to 5 business days.
DAVID Heverything was great. minus the uhaul was in empty but my receipt stated it had gas
LASHONDA SCould have been more clear with instructions. The rental for vehicle went from 29,99 to 91 really quick.
Maria B | Déménagement en ligneMaintain maintenance on vehicles. Poor service lead to late return of truck and possible charge of another day.
SHARON FI originally only visited to purchase boxes. Ending with securing 10x15 storage unit. Thanks Alaisha H. For the positive experience. Even while multitasking with multiple people. You made us All priority.
Teresa K | Premières impressionsLady charged me twice and other lady entered the wrong gas mileage so it charged me wrong… horrible never again
WYKEETA HNo comment
TYRONE DThis was great to have
RAYNARD G | Expérience généraleBe courteous and exhibit people skill.
MANUEL HGreat service
Matthew S | Premières impressionsVery nice and helpful.
Latonia S | Premières impressionsThe staff was very helpful and friendly
Melissa BThanks
DION SThe truck has issues with its wheel. It vibrates when driven over 45 mph. Maintenance is necessary. I was nauseated by the overwhelming smell of marijuana in this vehicle. I drove with the windows down as much as possible. Unfortunately, I obtained a contact high from the strong smell. It triggered a migraine.
CONSTANCE BGood customer service at the store
ADRIANA MNon smoking vehicles recommended. The staff are great!
REGINA NI don’t know because I never moved in
william v | Expérience généraleThanks u
ANDRE T | Expérience généraleBest location ever. Customer service is amazing and the employees are always willing to help out and provide amazing services to their customers!!
KEYONA HEmployees has great customer service. Thanks for your service. Happy New Year.
martha l | Expérience généraleI had reserved a truck and an appliance dolly through customer service. Upon arriving at the scheduled pickup time, I was informed that the appliance dolly was unavailable. I was directed to two alternative locations; however, at the first location, the dolly was also unavailable. Attempts to contact both stores by phone prior to my arrival were unsuccessful. After spending two hours without securing the necessary equipment, I returned the truck, as the appliance dolly was essential for moving my appliances. Once I return the truck, I was charged $38 for moving the truck off the lot and I'm just like I didn't even get to use not even 5 miles on the truck. I was trying to get a $50 guaranteed for the inconvenience of the truck, not having the appliance dolly, which made it a big deal include it, but make this more professional.
ASHLEY CExcellent customer service, clean facility
RODNEY LI started looking for a one way uhaul trailer at the 5315 Summer Ave Memphis Tn location 38122. I was told they do not rent one way trailers at their location. After 2 hours searching in Memphis I finally found a uhaul that could. I was told all uhaul locations can rent trailers one way. Very confused and livid. This location had 10 plus trailers. What a horrible location. You need a new crew dedicated to customer service and honest people. I finally got help at Austin Peay uhaul location. .
JAMY LThis location needs more appliances and/or hand dollies. What's the point of having a truck that you can't load because the 2-wheeler hand dollies are missing? The manager was nice enough to find one for me. A location of this size with massive storage should have an abundance of these for their customers. Especially since I reserved it months in advance.
Kimberley Ceveryone was friendly and helpful for it being christmas eve . great services
KEVIN HThe young lady was very nice and respectful also and called me after because the computer system was down at the time I returned the rental
MELVIN MNon of the equipment I ordered for moving were available even tho online they said they were. The U-Haul size I ordered wasn't available and the one given had a hole up top then when it rained it wet the whole bed and clothe
EDWARD CMaintain some good customer service skills.
SONYA BStaff was consistently personable and professional. No problems getting in when I needed to. Someone with storage near me must have stored food and attracted rats: I arrived one day to find rat poison in my space (& I did not store any food). Overall a really good experience and I would use this site again if needed.
Tonna G | Expérience généraleI love using you all services
Tamara M | Premières impressionsI reported the lights on my row were out. I had to carry a flashlight each time due to the lights not working. I was told they are on sensor so I walked all around and the lights on my row did not work. I have rented this unit since 2020 taking my flashlight when accessing.
Mildred H | Expérience généraleEverything was fine
JACKIE JEveryone was friendly and helpful. It was a pleasure doing business at this location
DIANA MYour employee Ms. Q. Westbee (not too sure if the spelling of her name is correct) should in no way be an employee within the U-Haul company. Her customer interaction skills and attitude are the absolute worst, under no condition would I ever use this location again. And the person whom I was told is the location's manager a Mr. Ted Crawford should be at the least relieved of his position.as a supervisor for allowing this kind behavior from one of his employees, especially in his presence. If this the norm for this location, U-Haul bucks as a company open to the public!
Claude HI appreciate everyone they were very kind when call and I would recommend them.
yolonna w | Expérience généraleNothing That I Noticed Could Be Improved.
Melvin WVery friendly and helpful.
Jaxton PThe checkin with online app does not work. Very frustrating.
GEORGE BGreat job
Harrison C | Expérience généraleI had my possessions stored here for over two years. I originally had 3 units, although I cleaned out 2 over a year ago. Those 2 were indoor storage units. On more than one occasion, I saw roaches casually roaming the floors. My last unit, outside, was better. That was until the ground/asphalt was torn up near it and a layer of thick dust settled over everything I had stored. I will also add that my rate went up over 10 % from the time when I first got the unit. A bit excessive considering it's just a box with an alarm attached to it.
MICHAEL E | Expérience généraleI appreciate the above and beyond help from everyone. It was quick and efficient.
Frenequa A | Premières impressionsMe and my family moved to Tennessee from Louisiana.We had to put our house in storage for a few weeks that turned to a month. We took advantage of one month free when moving from outta town. It was well kept, they have carts to get your things back and forth. If I needed a storage again it would be with them for sure. Did everything online and it was ready for me when we got there.
elon g | Expérience généraleBugs lizards
April J | Expérience généraleOnly problem was occasional issue with card reader. Otherwise, facility was great for the year I had a unit there.
sharon h | Expérience généraleGreat staff
raquia a | Expérience généraleThe staff was ALWAYS friendly and helpful. I hope I don't have to put my things in storage but if I do, I will be back to the one on Austin Peay... Merci encore.
TORIANO S | Expérience généraleThey took my money and I was not renting storage unit. Save a data reverse on the money. But instead they removed it from my account. Now I have to wait several days with banking problems and so forth. No one has any answers for me. Yes, I'm, we're so sorry. That's not good enough in this day and time. Be careful running therey often pee. They're very sloppy and the manager t** is awful. He doesn't know how to talk to you very unpleasant man. And I think he's living an awful life.
Rae G | Expérience généraleThe late penalty is too high.
Athena K | Expérience généraleThe restroom at the second entrance wasn’t at its best and in the parking lot needs to be swept due to screws in the surrounding areas of the storages
Vakedra H | Expérience généraleSometimes issues with fi ding dollies, other than that, facility is fine.
lester d | Premières impressionsI Scheduled a move-out date in August to give ample notice of the move out not realizing that we wound be removed from the system before we could get all of our property moved out We paid for the month of August but were totally deleted from the system on August 19. I attempted to contact the manager and received no response. Needless to say, we won't use this facility again nor would we recommend it to anyone.
Ressie C | Expérience généraleGood service
Herman B | Expérience généraleThe staff on duty at the time of my visit, was very helpful. He went beyond the call of his duty to ensure I had everything that I needed. Very happy with my customer service experience. Well done.
TYRONE C | Expérience généraleCould never get anyone to answer my calls about payment when I got behind and when I did all they wanted was for me to make the payment and then come and get all my stuff out! I ended up letting it go to auction and be sold
brittany p | Expérience généraleThe only thing wrong was my unit came with the online reservation but i never received my lock i bought me one
jewel s | Déménagement en ligneVery helpful staff
india j | Expérience généraleStaff was very rude and unprofessional,
racquel j | Expérience généraleI love Q!!!! I didn’t get the other guy’s name but they were both welcoming and friendly!! Great Staff!!!
JORDAN S | Premières impressionsI've used this facility for a year and a half and had no problems whatsoever everything was convenient and I would recommend it to someone else
RODNEY J | Expérience généraleExcellent service
Wynne B | Expérience généraleTiracle, the young lady who provided assistance, was on point, efficient, knowledgeable and caring. She gave information quickly without pressure, and really seemed to know her job. I told her that I would hire her if I had an option to do so.
Tonna G | Premières impressionsThe young man who helped was very courtesy and professional and eager to assist me. There were ladies there who weren't professional using profanities been very disrespectful. As a customer I believe that is definitely not good fit, for the customer service business.
TYRONE C | Premières impressionsI have no complaints
YOLANDA L | Premières impressionsEverything was excellent and Nicole was a woman of her word. She help my moving transition run smoothly. Merci!
mary m | Expérience généraleNON
BARBARA H | Expérience généraleWorkers have nasty attitudes manager not willing to help defends his workers they rip you off on truck rental fees and storage we never recommend or use them ever again
YVONNE S | Expérience généraleI live it
Victorai G | Expérience généraleNo problems
LINDA S | Expérience généraleExcellent
michael m | Premières impressionsThe only issue I had was that I didn’t know that the facility actually closed at 10 pm.
Antasha J | Premières impressionsBest storage i ever used
cheryl r | Expérience généraleNo customer service at this location 1- had to go find the truck I rented on the lot ( past have brought truck up front). Lazy tech on site 2-web site not working correctly ( company greedy for money) not interested in customer service 3- drove 9 miles total charged 19 dollars for gas 4- me the customer did not even get what I wanted to rent ( outside 10x10 space) given inside space AGAIN NO CUSTOMER SERVICE Power was out from strong storms and on site generator not work fully. Took me 6 trips to U-Haul for this headache I see this as corporate greed. Screw Customer Services Should have closed for the day. All I heard from employees is how hot it is and want to go home can't do anything with internet not working correctly Corporate Greed with no regard for the paying customers Have use U-Haul lots in the past but after this nightmare NEVER AGAIN Already planning to move my items to other storage place that cares for its customers Again corporate greed for profit not CARING about the Customer
Tracy C | Déménagement en ligneGreat service
Michael F | Premières impressionsOver past two years, the same customer service representatives were at the desk. So, they knew me and vice versa. Friendly and easy results on all levels. Thanks
vogel b | Expérience généraleA Facility I would recommend.Staff was excellent,very polite👏
ruby o | Premières impressionsIt was well maintained this was my first ever renting a storage I was very impress
Dorothy D | Expérience généraleGreat customer service!
Angela Y | Expérience généraleAttitude from employees and not helpful to the customers.
SHANI M | Premières impressionsThank you fo helping my daughter and I. Very nice staff who's knowledgeable about the process of getting a storage and U-Haul( then thou that's not what I got); however, I listened to and payed attention to how they greeted and spoke to other customers. The facility is very well kept and I feel safe while placing my items in storage even in the late evening. I love that there is an alarm on the building where my items are stored also. Once again thank you.
Charlette P | Premières impressionsI hate u didn't get the round lady name that helped me. But she has red hair. Thank you so much for everything
angie j | Premières impressionsEverything is ok
lindell m | Expérience généraleNice facility. Great, would use again.
GARY T | Expérience généraleI love the fact that I could drive directly to the storage. I was near a well lited area. The staff was well trained and friendly. I hated to leave especially for that price but I'm had to move. Thank you for being my friend Brenda Sanders
brenda s | Expérience généraleI love the staff very friendly.
KIMBERLY J | Premières impressionsI purchased my storage yesterday January 30th. The moment I walked in, the young man greeted me. He was so very patient while explaining things to me. Then a young lad came to the counter and she was just as friendly and helpful. I wish I could recall their names. However, I was very pleased with the service.
CYNTHIA B | Premières impressionsif I was to need to use u-haul again. I wouldn't hesitate. They would be my 1st choice. Merci!
lee j | Expérience généraleWill most definitely use again
Tierney A | Expérience généraleSpiders were inside of my unit
Tracy H | Expérience généraleThe experience was great until l went to view the unit. There were roaches inside and the floor was dirty and sticky.
doneisha o | Premières impressionsI appreciate every employee, I spoke with or saw in person. A very pleasant experience. Merci.
Audrey R | Expérience généraleNo complaints
JOYCE S | Premières impressionsAll stuff was pretty nice .
stephanie n | Premières impressionsSaw many roaches the day after I moved in and couldn’t get in contact with a manager or anyone at all regarding the roaches or when I needed help checking in
Summer B | Déménagement en ligneBobbie Bowen
BOBBIE B | Premières impressionsMy experience was excellent. I didn't expect to have my items in storage for over a year. I was afraid I would have a musty odor in the items and was concerned of pest as well. However, I'm so grateful I didn't have to deal with any of those issues. The climate control storage is the way to go. It's a bit pricey, but worth every penny.
Paula N | Expérience généraleSome of the light weren’t coming on in the storage facility, but overall everything was excellent 💯
Telly D | Expérience généraleI couldn’t even fit the furniture through the door other customers was just there parked in the loading space not going in or out the unit we had to walk from the parking lot the space they gave me it was to long of a walk and the space was very tight it was not what I expected at all
tora s | Expérience généraleKeep up the good work
lisa c | Premières impressionsStaff not nice at all. Spoke to three different people and none were nice
Alexandria A | Premières impressionsExcellent
WILLIE R | Premières impressionsWould prefer 24 hour access to the facility as needs to move items in or out may occur outside the current access hours.
Malikah C | Premières impressionsThe guy who was there when it opened was like a robot. He didn't say much. He was the kind that seems like customer service is not for him. The other guy that was there when I came back talked so low I could barely hear him. Customer service goes a long way in both directions. My advice from managing employees is this: don't apply for jobs you don't want to do. That way you don't have to bring a poor attitude to work or diminish the experience for others.
TODD S | Premières impressionsI can’t remember the lady name, but she was very helpful an friendly
nikita w | Premières impressionsWell organized 👌
DELORES G | Expérience généraleThe associates shows no compassion for the customers.
Paula O | Premières impressionsMy Storage was broken into and a TV and Computer was stolen but only reimbursement me for TV and the Manager was very rude about it and they would lock your card before the 14days on the letter when running a little behind on your bill so when I finally get my things out the storage I received a call stating I left some nice furniture because we didn't have room on truck for it so i saw other furniture there as well so im thinking salvation Army or some 1 may need a very nice bed frame and headboard and nice table in hall area where I saw other furniture as well so Erica stated she would not close my storage out until I picked it up of course I have no truck at this time and I'm thinking They can see me on camera leaving furniture but could not see My Unit getting broken into ,Yes have had a horrible experience with UHaul
Kimberly P | Expérience généraleMerci
kenneth m | Expérience généraleIm very pleased I chose Uhaul moving & storage to meet my needs. Excellent service.
Sarah C | Expérience généraleYoung kids sitting around joking and talking. Riding electrical scooters though the buildings
Chrisden T | Expérience généraleI have never had a bad experience with U-Haul. They have always been convenient and efficient. The only thing I would complain about is the condition of how the trucks run. Some of them need to be updated other than that it's always a great experience.
FELICIA B | Premières impressionsKeep up the good work
CARLET N | Expérience généraleThe people in the store were very helpful however majority of the staff is very rude and unprofessional and in need of additional training. The location may not be a favorable location however excellent customer service should always be displayed. When we use uhaul we won't say oh let's find a better location that has better service we will definitely find a better company with the service that we desire.
PARIS D | Premières impressionsEverything was well
Angela R | Premières impressionsNo one ever answered the phone when I called on numerous occasions. I had to drive up to the store to get my questions answered.
lennox e | Expérience généraleEverything was fine except the card. It was not successfully accessed. The door kept getting stuck.
cassandra p | Expérience généraleGreat service quick and simple
Brittney C | Expérience généraleThanks for your service,
Patrick C | Expérience généraleA+
Scott R | Expérience généraleTerrica at this location is always helpful and has great communication skills
Quindarious E | Premières impressionsThe management is rude Elizabeth Simpson Is dit's. Backful. Speaks poorly to her customers and clients when they need help and overall is ghetto fabulous
RAE G | Expérience généraleEverything was fine very professional and knowledgeable overall a good experience
KENNETH L | Premières impressionsIm very pleased with this U- Haul facility.
Sarah C | Premières impressionsStolen items from my storage unit.
JAKENA S | Expérience généraleI love the young lady they call her li bit she was off but she still help me with what I needed help with I mean she didn't leave until I got all the help I need and this lady didn't know me at all.
Tierney A | Premières impressionsI love it
Latrice M | Premières impressionsCustomer service experience was good overall. Storage unit was not cleaned prior to move-in. Very dirty upon arrival.
ALICIA L | Premières impressionsA few times the location was filthy. (I have pictures) The storage isn't enclosed and several of my items dusty and full of beetles, roaches, etc. The donation center does not stipulate what is to be donated. Called me and tried to charge me $300 for leaving a refrigerator. The staff is very rude and acts as if I am a worthless customer after being a customer for over 2 years. No matter what I hope and pray to never be another customer. The manager isn't accommodating and really should not be running any location.
LaTia R | Expérience généraleAucun
helen b | Expérience généraleThe staff here is amazing. The facility is well maintained. Every time I came either the floors were getting cleaned or the building was getting cleaned. It is well lit and I felt safe each time I came. On occasions when I had to go to office for minor little questions I always got service with a smile, there were always professional. I know staff goof off, joke around and blow customers off. But you wouldn't know it from these guys. As soon as that door open whatever they had going on they made sure the customers had their full attention. How ever y'all train stuff for excellent customer service y'all need to share with other places cause these folks act like they don't even want to be at work. Even if I came with a slight attitude about something else those smile make me forget and start cracking jokes with them. I gained a young boyfriend(at least that's what I would call him every time I saw him ) a niece(who was always on point with my questions and helping me.) some nephews and a sister (that made sure I got the storage units and size I needed) all with a good sense of humor cause some days I'll come with bags of jokes Keep up the good work guys.
Kimberly L | Expérience généraleMy only issue is my card wouldn’t let me back in so by me getting off after office hours I can’t even put anything else in storage
Amber K | Expérience généraleGlad you are around
Michael S | Premières impressionsThere were times how security cards would not be working allowing us to get into our storage unit.And at this point. You had several people waiting outside for office staff to come and assist us.
glenn d | Expérience généraleThey helped with every need
Leona H | Premières impressionsTrash all over the place and doors not working well
Joshua G | Expérience généraleRoaches everywhere
Ereka T | Expérience généraleWe are very satisfied with the service and yes I will highly recommended.
lee j | Premières impressionsUnfriendly staff with attitudes! Get rid of your staff, they are unprofessional!
william c | Expérience généraleThe only reason I'm giving an average rate is because in less than a year my storage rate went up twice. Otherwise I would have given an excellent rating.
N'Jema M | Expérience généraleGhetto; constantly had to go to the desk because access card doesn’t work; doors @ the facility never work so it made moving in inefficient & complicated
MARLINA M | Premières impressionsS.O.
anthony a | Premières impressionsI am very frustrated about the fact that I have 6 emails saying that y'all are sorry to see me go and yet I did not close my account and the fact that nobody thought to call the person that's account was closed without their knowledge due to a employees mistake and when my husband was there and said something about it. that it was played off like it was no big deal and that it happens all the time and Im not okay with that as I could have lost all of my property due to an employees mistake and then we were asked if we wanted to pay on account that wasn't even in the system and nobody wanted us to go and even check our unit first
kortney p | Expérience généraleFriendly ,knowledgeable staff. Clean facility.
Sylvester w | Expérience généraleHorrible access into facility.
BRITTANY S | Expérience généraleYou should take down the signs and taped off area for "donations" seeing that I had to make return trip to remove my donated items or be charged. Your staff should be able to figure out how to open units when latches are tight and not call the customer to "come open the door" or be charged. Raleigh location has the most arrogant, rude staff...they make small things such a big production and don't allow customers to finish speaking before rudely assuming the out come of the statement. Glad to be done with storage.
lisa t | Expérience généraleFast friendly service
Fannie D | Premières impressionsEverything went smoothly and was painless as possible.
JOHN K | Expérience généraleThe only concern I have is, a customer doesn't have accessibility to their storage unit 24/7. However other than that I definitely will refer friends and family to Uhaul because your rates are cheaper than your one of your competitor's. That's the reason I left. I had been renting a space from them for over ten years and there rates have doubled! Thanks Uhaul for not over pricing your Customers!!!
Angela S | Premières impressionsYour the Best
andreka d | Premières impressionsBeen with u-haul, for years, definitely enjoyed the stay, didn't agree at times with how many days you have before the late fees, I think it should change to a few extra days , but other than that it was all good, definitely will use them again, on my next move. Sincerely Demetrius Price & Beverly Robinson
demetrius p | Expérience généraleThanks for everything
Cassandra R | Premières impressionsI had my 77-year-old handicapped mother with me and I by myself was loading a 15 ft truck with a car hauler on back and went to use the office bathroom which I did, I then sent my 77 year old mother in to use the bathroom and they told her that the bathroom was out of order. I then had to take her back inside with me to use the restroom. They also only had mattress carts and when I asked them about flat carts they told me they were in the facility somewhere and was no help, and offered no assistance on finding one. Their attitudes were disgusting.
Kathy H | Expérience généraleNicole Crawford has a nasty attitude with all the new employees. She also has access to customers storages breaking into them. She vandalized my unit 1140 after I was only employed 2 weeks at the location and I've always had a storage since 2019. Elizabeth Simpson don't care about nothing that goes on at her location. I told her specifically she is a nasty horrible rude manager.
Carlnesha R | Expérience généraleMerci
Edward B | Expérience généraleNo comment
MABLE H | Expérience généraleI have had a few issues with the facility and I am second guessing my decision to move there. I was double charged for my unit, which I brought to the attention of the office staff the next day, I am not sure if the lady that helped me was new or just unconcerned but the issue is still unresolved. The main storage door was propped open so that anyone could walk in, there was not a lock in the unit, as I was told so I had to purchase my own lock for the storage unit, and there were bugs in the unit. Move in was not what I expected, disappointing.
Angela D | Expérience généraleI booked and paid for rental online but handled the final process in the store. It appears that my credit card was charged twice, above rental of the rental van I mentioned the duplicate charge to the young lady at the desk who seemed preoccupied and unconcerned. I was also told a lock would be in the rental storage area, it was not. We have never seen dollies available to help move items into storage, this was disappointing since it was one of the reasons we chose this location,
Angela D | Déménagement en ligneI feel safe when I enter in and out of my storage and my travel time is convenient Y
CARLET N | Premières impressionsMerci
Edward B | Déménagement en ligneRoaches and bad customer service. Poor door access.
Ereka T | Premières impressionsSkinny black girl had a very poor attitude. She answered the phone with such a bad attitude and wasn't helpful at all.
Dericka M | Expérience généraleThe property needs to be gated because of crime in the Raleigh area it just doesn't seem safe for the customer or staff that's why me and my family decided to move out of the storage the staff was great the prices are ridiculous and once again the property to me is not safe especially on the outside you guys need security asap
kynan r | Expérience généraleOverall experience was excellent easy move in , accessible and easy move out
Angela B | Expérience généraleVery nice storage facility and even better staff to work with. The staff was always available and extremely friendly! Thanks Jon well done if I have a need again I will reach out and reference other friends and family
Tommy W | Expérience généraleThe first day i came in the system was down , i couldn't move into my storage they told me to come back The second day i came back they had no record of my reservation I had to make a new reservation, They gave me a card to access the building When i went to get my things to put in storage, the key card didn't work . It kept saying access denied. They did not tell me about an alarm or access code . Poor communication horrible customer service
Tameshia E | Premières impressionsWhen I arrived to load my belongings into my unit, I could not access the unit. The floor had been stripped and the man there was very rude and asinine about the situation. He stated oh well you just going have to come back tomorrow.
Angelique D | Premières impressionsStaff was friendly and very helpful especially since I needed a additional storage unit.
Kimberly L | Premières impressionsI can't think of the lady's name that took care of me but, she was very nice and . Explained everything well. Give her a raise !!!
John O | Premières impressionsExcellent service and professional
Marvis R | Premières impressionsThis facility has bugs real bad the alarm goes off when you open your storage room and they don't tell you that you have to use to card slides before entering the building.
RICKEY B | Expérience généraleI light the saying of the storage and the price.
Beverly B | Premières impressionsThe units bees to be exterminated.. a customer brought roaches and they are in my unit.
Jamie p | Premières impressionsThey could ask more questions about needing a first floor or drivable access
Miguel L | Déménagement en ligneEverything was good. Very helpful workers.
JACKIE J | Premières impressionsI ran into some difficulties with the reservation of my storage unit. I paid for it with the clerk and was given a receipt, but the system didn't recognize my name when I attempted to access the unit a day or so later. Then, after being green-lighted to use the storage unit I paid for, I came with a moving team and a lock had been placed on the unit. It was after hours so no one was available inside to help me. I called the phone number and someone told me they were texting management to make them aware. It was a colossal waste of time and resources because its hard to get help to move and it was a HUGE inconvenience.
Christian K | Premières impressionsStay 5 minutes from the U haul location pick truck up at 5pm when home get in truck at 6:30pm truck engine light comes on transmission starts stalling burning gasoline bad day.
JOHNNY A | Premières impressionsDoors to enter storage facility was sometimes broke Doors may open but not close sometime I had to slide with my hands. A few times during business hours the doors we're locked at every entrance. Floors are broken up with missing tiles causing a tripping hazard, trash always in front of doors. Trash heavy in parking lots and trash in the greenery by the wrecked & broke. Down U-Haul trucks. This location could use some attention. Didn't feel safe when I was inside cause doors would not close and the next person entering may not be attentive like me and close the door like I had to do while I was loading or unloading. And with U-Haul as a company they don't care how loyal you've been they don't offer rewards or discounts to loyal customers. Had a storage for over 3 years and couldn't get treated like that. Reserve trucks and auto transport they don't show compassion you can reserve equipment and they not have it then they act as if you're an inconvenience to them then after all the trouble of getting one you'd think they'd work with customer I was having truck trouble after I had to drive further to get an auto transport. I wanted to leave it in the town I took my car to. They said it'll be a wrong destination charge. Never mind U-Haul didn't have my reservation at the time and location that was confirmed then they wouldn't wave the fee for leaving it at another U-Haul facility which they would of done had I checked one way. Meaning it wasn't impossible it was very possible. Next time I get a storage and I will need one for my business I'll pass on U-Haul. Until I see change this is not the company I feel comfortable giving my money to and please train employees on how to talk to customers. Just standing in line I see the interactions. Employees getting mad cause they change policy last minute didn't apologize didn't show empathy nothing but Attitude. Sounds like as long as money is being made U-Haul don't care what's inbetween to get it.
Terell G | Expérience généraleMy move out date shows 08/29/2022 I moved out 07/30/2022
cynthia T | Expérience généraleNa
mansour a | Expérience généraleAwesome service
Eatheline M | Premières impressionsStorage facility is hot! It's supposed to be climate controlled but I was soaking wet while putting my things in the storage.
Kanesha R | Premières impressionsI had the most inconvenient time here yesterday. The storage unit I originally paid for, wasn't available and I had to force my entire bedroom set into a unit that's too small. It seems that the staff is more worried about getting their hours and not providing quality services to customers.
Teddrick J | Premières impressionsThe manager was training someone and they both was friendly and helped me with the process they was very helpful
Stephanie H | Premières impressionsThank you for your service a very , clean , and secured place
Antonineva M | Expérience généraleStaff was friendly and efficient. Storage worked, but I need a bigger storage room - like a 10x10x10.
PAUL T | Premières impressionsThanks 👍
Eddie M | Premières impressionsThank you all very much for everything
Carolyn A | Expérience généraleThe customer service was friendly and fast! Very much appreciate it!!
Shirlindria F | Premières impressionsThis location was great however location 3020 Lamar was very unprofessional I made a reservation 3 weeks ahead of time which was not honored I had to pay extra for gas because I had to keep my U-Haul an extra day and go father then I had anticipated
Michaela S | Premières impressionsI rented the unit In a rush because I was moving out of town. By the time I was done loading my truck up to bring some stuff over, the office hours were closed, so it was late. I got to my unit and it had the former renter's lock still on it AND one of the foreclosure locks on it as well. I called customer service who reached out to the local manager. The local manager didn't answer so she left him a message. She also sent him an email and told me I would get a follow up. I got 0 follow up. I had to leave town the following morning and would not have time to stop by, so I assumed they would get it handled. Then I got a bill for another month. I went ahead and paid it knowing I would be back In a few days ago I could handle it then. I got in this last Sunday and was able to go by on Monday after work. The previous renter's lock was STILL there, the foreclosure lock was STILL there. So you had a month and a half to fix my access issue and NEVER did. The lady at the desk was nice when I went in though and she got my refund taken care of... she's cool at least.
David W | Expérience généraleNa
mansour a | Premières impressionsNo comment
CARLET N | Premières impressionsThank you for providing the needed storage when I needed it.
Marilyn T | Expérience généraleWould use U-Haul again..
Crystal D | Expérience généraleEverything was a perfect 100 and very satisfied , keep up the great work. The best I ever dealt with. THANKS AGAIN
Tonya S | Premières impressionsThe staff got me in and out with no problem….
Kearra B | Premières impressionsShe was so pleasant and knowledgeable. Beautiful spirit and a wonderful personality
SORAYA L | Premières impressionsYour storage facility due to the lack of security and surveillance cost me 23 000 worth of musical instruments that I cannot replace because some of them are one of a kind no I would never recommend y'all to a friend not only did y'all not help me in this situation I had to take things into my own hands and now your insurance company wants me to provide a incident report that's not my job I can go on and on and you can put my name out there too Joel Booker senior very dissatisfied customer and he also charge me for a month of storage when there's nothing in the unit
Joel B | Expérience généraleAucun
debra p | Premières impressionsI Love this Storage and the Staff is Friendly, Helpful and has been a Blessing to me. The bathroom always clean and smell nice
brenda s | Premières impressionsVery great storage and location
cheryl r | Premières impressionsGood service
khadija t | Expérience généraleWas rented a fifteen foot truck when we got to Memphis there was a 5 x 10 unit , a full fifteen foot truck will not fit ina 5 x 10, so today I'm looking for climate controlled storage big enough for a fifteen foot truck, not fun
John P | Expérience généraleMy Storage was broken into they 2 flat Screen along with Several other items..and in the beginning they NEVER offered me Insurance...the little girls that worked there called me one morning saying my storage was unsecured and I KNOW WE MADE SURE IT WAS LOCKED THIS WAS AN INSIDE JOB! I WILL NEVER GET ANOTHER UHAUL STORAGE IN LIFE AND I'M GOING TO TELL EVERYONE I CAN SOCIAL MEDIA AND ALL! U ALL WILL BE BLASTED I AM SO OUTDONE AND HURT
tonda s | Expérience généraleI reserved a storage unit on Wed. 1/5, went to pay for reserved unit on Fri. 1/7. The unit I reserved was not available so I was sold a more expensive unit. I came back on Fri 1/14 and the access card did not work. My daughter went to inquire and was told the account was closed out that morning. I just paid for the unit only 1 week ago so there was no reason the account should have been closed. I received this email about a move out even though I have only just got the unit.
susan s | Expérience généraleThe saving grace for this location is Derrick Williamson. I spoke to him on Wednesday 1/5 and reserved an 8x10x10 unit for Friday 1/7. When I arrive I am told that there is no 8x10x10 unit available. I was offered a 5x10 or 10x10 even though I had a reservation. I asked if U-haul would honor the reservation price of $79 for a 10x10, but I was told no. I was upset, but Derrick Williamson was amazing. He worked hard to try and find an 8x10 unit and has extremely kind and helpful. Ultimately I have a 10x10 unit for $99 a month which is $20 more than I budgeted to pay. However when given a bitter pill to swallow, kind, helpful employees like Derrick Williamson make it easier. I would only recommend this facility to a friend because of Derrick Williamson. Otherwise my answer to that question would have been no.
susan s | Premières impressionsGood service
REGINALD K | Premières impressionsMy things where stole I would never use U-Haul storage again mang.there steals and bogus
tiffany a | Expérience généraleProrate storage space usage. I used the unit for a 33 days.
Darryl W | Expérience généraleThis was a pain=free experience on the business side. I am impressed with the ease of this transaction. Good Job U-Haul!
Nathan G | Expérience généraleStaff was meh. The guy seemed helpful, but the lady who "helped" me acted like she didn't want to be there. I explained I was frustrated bc I had a time with the truck and wanted the storage to be better. She was extremely dismissive and made me call corporate to try and get a bigger storage unit. The size of the truck they attempted to give me was not big enough. Then I get to the storage facility after driving 7 hours to learn the unit is a hallway with a door. My church member bought the 2nd unit bc I was told you didn't combine units and there were no bigger ones available except in a bad neighborhood. I didn't yell or act ugly and the lady just didn't seem like she wanted to help me resolve the issue. I also asked her to check to make sure I didn't get over charged. She stated once I turned in the truck she would be able to see my contract. I did and she gave me a receipt with $0.00 on it and said defer to the original one. I'm asking because I have no idea where it is. I just moved my life to another state in less than 2 days.
KALIA P | Premières impressionsOnly problems were bc I forgot to slide the handle before I put lock on and gfs movers didn't even put it on, loved the staff, the other tenants and location, got to switch to 24 hr indoor access, or get more outdoor units, hauling that stuff back to 1802 almost gave me a stroke lol, great place!
DANIEL M | Expérience généraleI love uhaul friendly people
Mickel J | Expérience généraleI really did not think it would be as easy as it was. Thanks U-Haul!
Nathan G | Premières impressionsYou need larger flat carts in your storage facilities on austin peay hwy memphis tn to move large items in and out of the inside storage units like sofas and triple dressers etc they will not fit your carts half of your stuff hangs of the cart creating a chance for damage just not a good fit it's a real problem thanks..
SHARRIEFF D | Premières impressionsThe doors to the units weren't locked all the time. Often I didn't have to swipe my card to get in, when no one else was there. Also they didn't honor the free month of rental service that the phone representative said I would get.
lauren A | Expérience généraleDo I qualify for the One Month Free promotion offered?
Darryl W | Premières impressionsI like doing business with you.
ALMA L | Premières impressionsI made reservations for a Storage which they did not hold for me.
ROBERT S | Premières impressionsThis was the worst experience ever!!! I rented the unit online and that was easy… I get to the site and the organization of the numbers are plain crazy! The lady at the front desk was helpful. When I first got to my unit it was at the very back of the building with a large open area and the lights did not turn on. There was a lock on the unit, I thought "oh a lock comes with it"… I buzzed for the young lady and asked if she had the key for my lock… she replied "oh so this ain't your lock? Is this your unit? I showed her my confirmation text and she apparently called another coworker or friend on her personal cell and asked if someone was coming in today and the person on the phone said "nah she not coming in today she works tomorrow" the young lady asked the person on the phone if the girl was coming to get her stuff and the person on the phone said "she was supposed to get it yesterday but she didn't feel like moving it then she said she was coming today. The young lady informed the person on the phone that I was there and ready to move in and the person on the phone said just tell the lady to just come back tomorrow or we will call her when it's ready." The young lady turned to me and before she could repeat what the person said on the phone I asked if they had another unit and she said no, but you can come back tomorrow and hopefully she will have her stuff out. Needless to say that wasn't an option with 2 trucks full of stuff in the rain!!!! I had to call all around the Memphis area and unfortunately was not able to find the size I needed and ended wasting gas, time, energy, and a lot more money.
April E | Déménagement en ligneYour employees are incredibly rude an act very entitled had I known this previously I would have never chosen to use your facility.
Alicia M | Premières impressionsThe door hit my car and they want pay for damages
JENNY B | Expérience généraleThe ladies were so helpful and friendly thank u.
Kawanis S | Premières impressionsNice work nice staff
jermaine h | Premières impressionsGreat staff
Alex C | Premières impressionsUhaul overcharged me. Didn't keep any promises. Customer service is poor. I've been using uhaul for 8 years and 7 moves. Will never use again!
KIMBEE O | Expérience généraleAug 3 am lady employee was extremely rude! This facility made me spend so much money to get my things out of your enclosed storage facility. I'm paying 229$ per hour and it took 5 hrs to empty two units. I'll never use U-Haul at this location on Austin Pea again!!! This design makes it impossible for loading and unloading. Everything must go on a cart down a long hall! Crazy design.
Georgeann T | Expérience généraleEverything was find
David W | Premières impressionsI believe UHaul should be prepared to reimburse partial refunds for partial months usage. I paid on the 24 of July 89 and moved out on the 29, therefore I should have been reimbursed for some money. Another time Uhaul sent notice that if I paid before the due date my charge would not go up the additional $5.00, I paid immediately but of course I still had to pay additional money.
Doris J | Expérience généraleI don't understand the usefulness of filling out the contract on line only to check in and have to answer the same questions at the check in desk. I also don't understand that I can make a reservation for equipment on line and then check in at the desk and find out that there is no equipment available even though I reserved it. Maybe you should start linking your equipment with the on line reservations.
RICKY K | Premières impressionsThe young lady in the customer service department on site was very helpful, friendly and professional.
Pamela B | Déménagement en ligneThe only problem I had was my lock was not in my unit and I had to go up to the customer service if I would have waited 15 more minutes the customer service office would had been closed
Acacia H | Déménagement en ligneThe young man that registered us was very friendly and helpful!
William K | Premières impressionsMoving kids from college with all their stuff is no joke! She came back home with more stuff than she left with. I realized I didn't have room at home for her stuff!!
MARY T | Premières impressionsDallas Herron was GREAT! I had t ok geg a storage unit unexpectedly and he was very attentive to my needs as well ad being very professional & personable. He may my experience very easy. Merci
LAWANDA G | Premières impressionsThe keypads to access the building kept flashing that I hadn't checked in, even though I had spoken to the agents in person
Dennis F | Déménagement en ligneVery clean
Donna P | Expérience généraleI have not been able to locate my unit yet and I couldn't get anyone on the phone. But I'm back today so let the hunt begin
Rasheena M | Déménagement en ligneI was unable to check into the facility. The young lady who helped me was kind and helpful, but forgot to give me some items I purchased, like a mattress bag and lock. She was otherwise accommodating. I do find I am in need of more information with regard to checking into the storage facility. My card was denied access.
Christian K | Premières impressionsClean Friendly Staff will keep me coming back
Fay A | Premières impressionsI had a little problem getting in. I waited till they opened. The young lady was very helpful, didn't have a attitude. Good customer service.
Danita L | Déménagement en ligneAssistant Manager was the best!!!
DARRIUS N | Premières impressionsU-haul personnel was very friendly and understood my needs right away. They were very helpful and addressed all my concerns
Miguel A | Premières impressionsSome of the storage doors did not have numbers and two staff members were kind enough to help me find the proper storage unit.
Herbert H | Premières impressionsEveryone was very helpful and friendly
Donna P | Premières impressions❤️❤️❤️❤️❤️
LaNedra C | Premières impressionsThe only complaint I have is the manager was very rude and did not make herself available to customers. However, the employees were helpful and the indoor unit I rented was kept at a comfortable temperature and remained bug/rodent free.
April G | Expérience généraleThe unit I was assigned to had another person's things in it. Instead of evicting that person from the unit or taking the things out, I was forced to pay more for another larger unit. I reserved my unit 3 weeks in advance. I almost didn't get another unit, as there weren't many options. By luck, the larger unit was found. Even though I reserved my unit 3 weeks in advance, I was almost turned away with all my belongings. Luckily the workers were kind about it, but this was not my fault and it felt like I was being punished for someone's inability to do their job.
Tyler J | Premières impressionsVery friendly an helpful
tiffany a | Premières impressionsAlaysia Howard (sorry if i mispelled her name)was very knowledgeable and very patient, she was Informative of her job. She answered all of our questions and even made a few suggestions. She made effort to make us feel comfortable about the decision we were about to make. Thanks for the great customer service.
KAREN C | Premières impressionsYour Hot Springs, AR facility was not user friendly. I was told I could not come in the building. I had to finish the contract over the phone from my car! When that didn't work your employee made several trips from her office back and forth to my car and we finally were able to leave for Memphis. We were told that the dolly we paid for was not available and were asked to pick it up from another location. We were short on time and did not go by the other location. Your Memphis employees were very empathetic and gave us credit for the missing dolly and were very helpful with our check-in. But I was a little surprised by the $95 rate. The rate quoted over the phone was $39. I found out just
Mark S | Premières impressionsI love this company. Staff is competent and professional.
AMANADA B | Premières impressionsGreat place
kenneth g | Expérience généraleOther than a hiccup with one of the managers the staff was very good.
Donna B | Expérience généraleSome of the employees were nice and helpful, but no.
shannon j | Expérience généraleprofessional and courteous staff /
EDDIE T | Premières impressionsWhy did uhaul send me here ? I wanted someplace alot closer to Arlington, tn . Uhaul's website sucks big time. If there were a rating to getting the run around uhaul would get 10 out of 5 stars. You did not have a 20x10x10 storage available that I reserved . You only had a 10x10x10 unit a 2 5x10x10 units bad taste in my mouth for that.
Donald S | Premières impressionsMy mattress was ruined by a water leak that apparently “management “ wasn’t aware of.
Shelia S | Expérience généraleNicole was very knowledgeable and nice. She helped me get in and out.
Andrea T | Premières impressionsThe automatics doors to get in was not working and make difficult to get in/out with heavy stuffs.
VICTOR D | Expérience généraleExcellent service à la clientèle
Steven J | Premières impressionsS.O.
Helen C | Expérience généraleI am so glad that Uhaul had the storage and truck at the same place. The storage units were great!
Todd S | Expérience généraleEverything was very professional and pleasant. Thank you!!!
patricia s | Expérience généraleUnit was wet all my items got wet and there was bugs everywhere I basically lost everything.
Jarvis M | Expérience généraleAll of your staff are extremely friendly, knowledgeable, and hard working
Josselyn M | Premières impressionsThe young lady was rude didn't wanna help me with anything kept giving me the run around. Until I found the young man to help me he was awesome but the young lady named Nicole's was very very rude she needs to work on her customer service skills.
Chasity M | Premières impressionsThe facility was BIG and spread out. Everything was good. The lady at the counter and the manager were very helpful and courteous.
Todd S | Premières impressionsHey my name is victory butler it was my first time in the store an the lady at the front desk was so good to me an everyone that came in the store but the most thing that I liked was that she made sure that the Customers were happy an Satisfied an she was really Respectful an she didn’t have me wait along time I was in an out her name is ALAISHA HOWARD #771078 I rate her as a 10
VICTORY B | Premières impressionsProbably 1 of the experiences ive had with uhaul...thank ya! No Stress this time...Beautiful Thing...there!!
tracy s | Premières impressionsThank you Kisha so very nice austin peay store.....
vicki g | Premières impressionsThe staff at this facility were so rude and disrespectful. Manager never available when I had a complaint. Young people are so unprofessional, and the company should require more training, when it comes to customer service. Even if the customer is not right they should not argue with them, especially in front of other customers. If I could, I would not give this facility 1 star.
Brenda e | Expérience généraleNew facility with friendly staff that assured my move in process was a pleasant experience.
Teresa W | Premières impressionsThe agent Z was extremely helpful and pleasant.
shannon j | Premières impressionsThe manager was really nice and gave me great information she actually got me to leave my current storage place and get one with her she was great. She's also printed out information with no problem
tiffery i | Premières impressions