They were fine. Only feedback is they wouldn't let me dispose of a rug and couldn't provide context on how much the disposal fee would be and/or where I should take the rug.
Ian HCustomer Reviews for U-Haul Moving & Storage of Richmond
Testimonials From Recent Customers
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Bryann Dionne has been great to work with as all the of the staff are at this location. Thank-you for all the years of service and support. :)
HEATHER A | Expérience généraleOnly reason I gave less than perfect score is office is small and only 1 staff. Otherwise the location, equipment, and staff were the usual high quality experience I know and trust with U-Haul. Thank you!
KEVIN TNice clean facility with easy access. I feel comfortable storing my belongings there.
Shawn E | Premières impressionsWhen trailer is unavailable at the guaranteed location maybe informing the customer that they have to go to another location would be more enduring to customer relations. If you have a non guaranteed penalty rebate at least have someone available to authorize the return of the rebate. Another long run around.
DOLTON CPerfect
Jay PReserved truck from a location close to home for a reason. Having that changed to Richmond (about as far away as you can get from my house) was ridiculous
Scott RNothing. I was very satisfied
ROBERT SBien
Chow Y | Premières impressionsHave the moving supplies stocked I.e moving blankets
Deborah PThe right back signal light and brake light weren't working.
SARA CGreat, efficient service all-around! Kudos Uhaul!
DAVID GI booked a 9' cargo van for 4 hours, after hitting unexpected delays on the road (car accident), we returned approximately 45 minutes late and were charged both for an additional hour and a $50 late fee. The person working there was rude and unsympathetic. Said if you don't like it, then call Customer Support and complain.
ALAN HThey were incredibly nice and helpful. Would recommend this location.
NATASHA SBryance is nice and friendly.
SIU LCustomer service was excellent as well.
JAMES Ctruck ready when i arrived. easy drop off. very efficient.
VICTOR EAlways drop equipment off when it's open or they charge you an extra day or something else that makes it a hassle to correct. Still waiting for my refund of being overcharged - in dispute right now with the aid of customer service. Dispute case number 5217605
CHRISTOPHER WHave moved twice recently. Shell Road U-Haul had clean equipment and great service. Will use again!
John SJust a total joke. Going to two different locations for one rental. Employee was high, and barely seemed to be on earth. Argued with me when I got back over less than 1/20 of a tank difference of gas. Will go elsewhere at double the price.
Rory OI reserved a truck but there was none available. I was given a van. Other than that the experience was fine.
CHRISTOPHER Hbetter instruction where to park when return the car(sometimes all the lots are full/taken ) and how to return equipment(dolly etc), i did not feel safe leaving it outsite of the shop since it might be stolen so i left it in the car and i hope its fine
DA TNot this locations problem but a UHAUL problem. DO not rent out to people without backup vehicles available. We almost missed our move in time today because the previous renter did not return a vehicle on time. There needs to ALWAYS be a back up vehicle available. This will overall improve your customer service scores and make for less stress on your employees. STOP being a cheap company and fix this issue. the agent at this location was great and helped us in a tough situation. Thank you to him.
ARMITA FThe pickup I rented for a dump run smelled very bad. The attendant commented the windows were down when he went to get it. On top of that they charged me another 30 dollars for 10 extra kilometers 10 was tax. Never again. It's all a scam
ROBERT LVery accommodating staff and very helpful and friendly. Thank you all so much
alnoor j | Expérience généraleFirst my rental agreement was for 8 am. We got to the site, they open at 8. I tried to use my app to get the truck but there wasn't one assigned so couldn't. I called customer service, they couldn't help and they patched me through to the online help. The guy in spoke to said he would give me 2 hours free because of all the mess. We had to rearrange the helpers schedule, which in turn messed up their work day. The guy inside once they opened was great. We had to cut off our move, we needed 2 runs but could only do 1 because of the time constraint. When we got back, I started processing the return in the app as I had done when I took it out but a staff member who was very rude, wouldn't answer my questions, said he would do it on his phone. This made me feel uneasy, as I wasn't able to take photos and upload them, to prove there were no damages. He needs a customer service course on how to deal with people. We still have more to move and will find another company. Moving is stressful enough!
CHERELLE JCustomer service was excellent - staff were prompt/ helpful/ pleasant
JANET SAppreciated the employee very much. Was very informative and helpful and efficient.
SHRIKANT SDidn't received refund for half month after rental cancelation, but if you mill payment for a few days they charge crazy fee, not fair!
Eugene S | Expérience généraleFriendly service and the ability to amend booking in app is extremely convenient
MARCIN DThis location is one of the best locations. Parking availability could be improved, however.
Anthony FOn check out there a only one agent and there were 4 people waiting. I wanted to talk to the agent, but wth people waiting I left. Check in was good with one agent and 1 persson waiting.
BRUCE HStaff was difficult to understand and did not provide clarity of all charges. Also, when I returned the truck rather than waiting on me staff answered phone calls and dealt with these customers to book future rentals rather than provide me with focused customer service. I understand the person needs to answer phone but this should involve 'I need to put you on hold because I'm with a customer' rather than ignoring me mid-dealings.
JOHN SFriendly and helpful
ALYSSA AJoseph, the U-Haul Richmond (Shell) was great, polite and courteous, very helpful as well as knowledgeable. Words cannot describe his professionalism. He even helped us attach hitch tow to the trailers. Definitely recommended him to my friends and family and anyone. Clearly Joseph is an asset to this U-Haul and he loves his jobs.
YI-TING WGood customer service quality equipment and clean thank you ..we save more ..
ALBERT DThe fuel gauge is kind of off and I have image proof of it. I am a frequent user of Uhaul but this fuel gauge is ridiculous I drove only 5 miles and the fuel light goes on. Unbelievable I have to fuel gas right away about twenty bucks CAD to keep it going.
King LAll the staff and especially Bryann Dionne were very helpful and a pleasure to deal with!
JEFF F | Expérience généraleSo good, I love uhual.
Yu DBrianna is great!! She has great customer service skills. Always takes care of things well.
GURMEET SSuper helpful and quick. Was out in 5 mins.
Zeyad SCheaper price
VARATHARAJAH KI booked for 8 am pick up and plan to be using the application to complete the process for the first time. The system doesn't allow me to complete the process after scanning my drivers license bar code. So i have to wait till the manual pickup counter open by 9 am. What a waste of time
Kairo BThe customer service rep at the counter attempted to overcharge me $199 rather than $54. They also tried to tell me that their damaged equipment was fine for me to take. They also made me to drop off the equipment to another location in a different city in which I picked it up. They then tried to convince me that they were doing me a favour by not overcharging me rather than giving me the regular price after I notified them.
ARTHUR CThere could be some lighting within each storage unit. Hard to see inside the unit at times.
Kari M | Expérience généraleHello, everything was great, just there was a problem. We had heard that after finishing our task we could get back the car to every branch but they told us that we should give it back to the same branch.
Mohsen KThe digital clock on the dashboard was still on Daylight Savings Time - on Dec. 13!!!
FRANZ KMerci.
Terence m | Expérience généralePlease do refund when customers overfueled a tank.
IEVGEN KBryann is amazing to work with. Highly recommend this location!
dennis tNot customer friendly .I booked the cargo at 2 30 pm and got at 3:00 pm only . And staff offered me 50 cad discount but they didnt give the discount . No customer satisfaction and no greetings nothing. Not obliged to the words offered
NIRMAL MService custumer sucks , theres was a guys ahí was a st**id , big brown guy with glasses . Iwould Never go There
German CI was disappointed by the fact that the one package of blankets (the only one left apparently) that I rented was completely soaked at one end so all six blankets were wet. Not ideal for protecting wooden cabinets in transit. Staff were friendly.
WILLIAM VKeep up rhe great work!!!
RAUL CVery smooth, helpful.
JONATHAN DGreat rental experience for a trailer.
DAVID SGauge of gas was not right. So had to over pay for gas compared to mileage that i used
SOO LService excellence
HING L | Expérience généraleExcellent store.
Robert A | Expérience généraleVery clean and staff very friendly and straightforward and ver y helpful
evelyn l | Expérience généraleStaff are always very efficient and friendly. Would definitely recommend U-Haul storage.
GLOBAL C | Premières impressionsExcellent service thank you so much for an easy and pleasant experience... will definitely recommend the company to friends and family in the future!
Jessica H | Déménagement en ligneIt was good choosing U haul for our storage for the second time. Merci.
Teresita H | Expérience généraleBeyond my expectation,thanks.
Qian L | Expérience généraleIts even better to have lighting inside storage unit.
FUK M | Expérience généraleThe storage unit we rented was clean and hours and access convenient.
karen l | Expérience généraleYou run an excellent business! Thanks
Robert A | Déménagement en lignethank you so much for the services you gave👌☺️
ferdinand h | Expérience généraleMy unit was broken into once a few years ago, and the boxes and stuff were piled around, which was a bit messy. I couldn't go deep into the unit to check things in detail. After that, the U-haul lock was replaced. However, when I opened the storage locker recently -- while the lock was intact -- several items including two solid wood cupboards disappeared without a trace. I must say "What the heck!" It doesn't matter because the reason I opened the locker was to plan a removal of everything and end my clientship. The rental fee increase twice a year and it has become unaffordable. I am glad I moved out, ending an era of money waste.
CHUNG Y | Expérience généraleMy family & I have used U-Haul vehicles for moving numerous times previously & found their service great. Now, by using their facility for storage is not a concern for me.
Premila B | Premières impressionsGreat location! and Staff is amazing and very helpful!!
georgina C | Expérience généraleI been there for over 10 years. Richmond U-Haul staff is very helpful and kind. I get all my rental vehicles from them. I would highly recommend this location to other friends and family. Great manager Bryann.
SOPHANN M | Expérience généraleI may need a bigger or 2 storages.
Terry W | Premières impressionswe are well satisfied. staff are good, helpful and friendly, we will surely recommend it to a friend who needs storage. thank you so much
daisy p | Expérience généraleGreat staff, good location and well kept.
Robert J | Expérience généraleEveryone is so very friendly and helpful.
Robert J | Premières impressionsEverything was great!
Rod W | Expérience généraleUnfortunately we were overcharged for a truck rental, and a dolly that was returned We needed to stop payment The issue was never rectified We were told that our items would be auctioned off. So as far as we know all our stuff is gone and the issues was never resolved.
ryan j | Expérience généraleThanks to Manu, Lynn (retired), and the rest of the staff for their service through the years.
Gabrial p | Expérience généraleEveryone was kind and accommodating. I received calls back when requested and was allowed an extra day to move out which made all the difference. Merci.
Olivia P | Expérience généraleStaff were very helpful and accommodating!
PARVEEZ K | Expérience généraleThe staff are always helpful , kind an courteous . Very happy to recommend U Haul at this location
BRUCE P | Premières impressionsStaffs in this store are excellent! Especially Kuldeep is very helpful, she has excellent service!
Zhenshu Y | Expérience généraleBryann was awesome to deal with! Extremely helpful as most experiences with U-Haul can be frustrating but she had a big smile on her face and went above and beyond with service level! Amazing.
MATT G | Expérience généraleYOUR COMPANY PROVIDE AN EXCELLENT SERVICE. I AM YOUR LONG TERM CUSTOMER, IF YOUR COMAPNY CAN PROVIDE A SPECAIL PRICE, IT WILL BE GREAT! THANK YOU!
KIM'S G | Premières impressionsStaff here are amazing. 5 star totally well-deserved.
JONATHAN S | Premières impressionsThank you very much
Johny L | Expérience généraleWe rented at the Shell Road location in Richmond BC, for three years and had nothing but the greatest experience and help from the staff and management. It made the experience of having to store personal items easy and comfortable.
Dean P | Expérience généraleThe reason I left the Uhaul facility on Shell Road is due the steady increased rental costs over the last few years.
James S | Expérience généraleDon't change these group of staff. I followed their policies because I believe they are dedicated hard-working people, so many customers trust and respect these staff. I will come back for a bigger unit soon.
TW C | Expérience généraleBryann was responsive and extremely helpful. She deserves a raise!
Liam M | Expérience généraleI was very happy with the customer severice
RICHARD J | Expérience généraleOne doorway needed maintenance, making it difficult for the cart. There is no light in the storage room. Others all very perfect.It is clean.
LIQIU W | Expérience généraleThanks for everything. Such clean facilities and helpful friendly staff.
Valerie G | Expérience généraleStaff at Shell Rd UHaul are all very friendly and helpful. They ensured that I had everything I needed.
ROBYN V | Expérience généraleWould use again
Christines G | Expérience généraleThe access to the storage unit 24/7 with a personal access code for the gate is fantastic!
Manuel D | Expérience généraleStaffs at Richmond were amazing and helpful also, the place is well cleaned and maintained.
Jane E | Expérience généraleVery happy with my experience at U-Haul in Richmond. Their team is awesome and the manager very nice to deal with. In the 5 years of dealing with them I have not had any issues Thank you.
andrew k | Expérience généraleI was very impressed with the work you and your staff did to be accommodating. It was a pleasure to store my things with you!
Colin m | Expérience généraleStaffs are well mannered, accommodating and nice people. I am so.glad that we chose Richmond U-Haul.
Jane E | Premières impressionsWe have been using the Richmond U Haul location since 1997 and have nothing but praise for the people working there. We have always been treated well and fairly. Bryann deserves high praise for being helpful and kind as well as mechanically skilled. We will miss everyone there.
DR. K | Expérience généraleBrianne did a great job in helping me get into a unit!
Anthony P | Premières impressionsLove how easy it is to get one, move in and move out. The web system makes everything so easy. Great location as there is lots of space to drive in, park your car by the storage entrance. Also so convenient to have the Carta available.
Caroline C | Expérience généraleI called yesterday for statement of my account to be emailed to me. On site I also asked for a closing statement，then I was given a zero statement, It kind of looks right. However if as a customer，after closing the account， an account statement can be emailed， clients like me will greatly appreciate and it is really needed.
LU Z | Expérience généraleGreat staff, unit was clean, good service.
Penny J | Expérience généraleThanks for all the extra needed help!:)
Samantha B | Premières impressionsThis was my first experience dealing with U-Haul, and I was impressed with the great level of service I received. The staff were professional, friendly, helpful and punctual. Facilities were well maintained, clean and secure. Keep up the good work and best of luck.
Issam K | Expérience généraleThe facility was very well maintained and clean. The staff was amazing - I really like this location.
Olivia B | Expérience généraleI found the staff both friendly and helpful each and every time I was there. Moving is stressful and they definitely helped alleviate the stress by making all processes easy!
tania h | Expérience généraleProfessional, helpful, friendly and punctual
Issam K | Premières impressionsExcellent services
Moe ( | Premières impressionsBryann was amazing and continues to be amazing. Fantastic service at Richmond, BC location. Very impressed :) Thanks! Steve
Steve H | Premières impressionsExcellent staff and service. Thank you Regards Paul Sparkes
Paul S | Expérience généralePretty good! Very satisfied!
Wendy w | Premières impressionsThe manager was extraordinarily helpful and kind. Great place with amazing service!
don p | Expérience généraleVery nice and helpful people.
Wei-Cheng C | Déménagement en ligneWas directed to the wrong building and realized so after I started unloading. Unit I was giving had mouse droppings. Staff was friendly and mostly helpful.
William B | Premières impressionsI would recommend this location to my family and friends. The staff were very helpful and friendly , very professional.
Gary H | Expérience généraleThe complete transition went really well.
dana j | Premières impressionsStaff is amazing, thanks!
BRETT N | Expérience généraleI've rented from this location more than once and the service has been no less than stellar. Many thanks. I have recently moved to Houston, BC and have a unit there now. At this time, Shell facility will have to share this review with Houston. Both top notch.
MIchael H | Expérience généraleAbsolutely amazing helpful friendly customer service.
DUNCAN W | Expérience généraleI’ve seen spiders in my storage several time during pickups or drop-offs
king h | Expérience généraleMerci.
Natalia L | Expérience généraleElevators work great. Easy access. And I'd like to give a special thanks to Laurie (Sorry if I misspelled your name). You were awesome!
MIchael H | Premières impressionsHonestly the gentleman that helped me was so pleasant and helpful and I enjoyed my experience a lot the only thing I would say is that the storage unit itself had dirty floors there was gravel and stuff in there and I had furniture to store I was a little worried about in there
Ruba A | Premières impressionsThe lock was not in the room as indicated in the email. Had to go to the office to get the lock.
Hesong S | Déménagement en ligneI had a great experience with your staff and facility. Merci.
mike w | Expérience généraleThanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Merci.
MAYUR P | Premières impressionsI was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..
ROSZITA K | Expérience généraleVery friendly and helpful staff!
Denise Y | Expérience généralevery good staff....helpful and friendly
ROBERT E | Expérience généraleGreat storage spot. Staff are fantastic.
John S | Expérience généraleThis location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.
Angela D | Expérience généraleThanks for your professional handling of business and my locker number D-529. It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased. Best wishes. And special shout out to Bryann Dionne. Sherry
Sherry L | Expérience généraleThe service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.
Tina y | Premières impressionsA bit expensive and unfortunately quite a lot of mouse poop in my unit.
johns c | Expérience généraleBryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.
Carol s | Expérience généraleGreat experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;) Thanks again! -Paul
Paul R | Premières impressionsGreat service. Great Price. Great Staff
Susie B | Premières impressionsWe had our storage lockers for over 20 years and the facility had been well maintained and convenient.
PETER W | Expérience généraleHappy with the Storage
JEAN P | Expérience généraleLaurie, very graciously handled any needs and requests. She built trust and exemplified reliability!
elaine l | Expérience généraleGreat service, but lots of mouse poo in the units.
Dylan S | Premières impressionsI don't live in Richmond, but where ever I am.. or go.. I use Richmond's U Haul because of the awesome staff.
Julie J | Expérience généraleI was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.
Theo L | Premières impressionsReally would like 24 hour access! But otherwise this place was great!
Julia G | Expérience généraleBryann was amazing and so helpful. Very fast, convenient and simple process. Had a great experience!
chris l | Expérience généraleA bit of heat would have been nice but it is presented as non-heated storage so that is to be expected (Vancouver in the winter is cool and damp).
Allan B | Expérience généralenice people
Kai D | Premières impressionsVery friendly staff Second time storing at this location Both experience are pleasant
wei l | Expérience généraleAfter moved my stuff into unit I noticed 2/3 of the hinges on the door were broken. The employee forced door shut and said if U-Haul couldn't fix next day I have to move units. This is Unacceptable.
Courtney T | Premières impressionsStaff is great
Randy B | Expérience généraleSometime in the last few months mice got into my unit and caused extensive damage. Bryann helped me out and went above and beyond to make things right. She is an excellent employee. Thank you Bryann!
Warren W | Expérience généraleNo issues.
Avtar B | Expérience généraleWe had rats in our unit and not one person cared. We told the staff. We did not have any food in our unit they put bait in it well of course they will come then. Rats pee and poo every where!!!!!!!!!!
Radomir R | Expérience généraleI've dealt with other storage facilities this was by far the best and most friendly. If I need services like this in the future I would highly recommend this company to anyone. Happy new year everyon.
melvin b | Expérience généraleStaff was friendly. Would be better if this location offered 24 hour access as advertised.
Enrich s | Premières impressionsThank you for the .staffs for their help and service.
A & | Expérience généraleStorage space was perfect for our needs. Thanks
erika r | Expérience généraleService was fine
Randy B | Premières impressionsWill be using your services in a month or so from now
Lorna D | Expérience généraleThe staff were always helpful. There was some rodent activity but that is happening all over the city now.
Jessica L | Expérience généraleGreat experience. Well done.
Jia s | Expérience généraleThe fees were not explained clearly. The staff was confused about the charge as well. But the staff are patient and nice. They tried to explain the detail.
Jiaxuan C | Premières impressionsHelpful
JAFARI F | Premières impressionsIf I need the storage again , U haul will be my first choice
key w | Expérience généraleI actually moved out on May 23, 2019, one day before the renewal rent payment date. I also walked with the on-duty staff to check the unit inside before my last clean up. I would come back for bigger
TW C | Expérience généraleGood location, great and supportive staff.
VOJA I | Expérience généraleThis time was really a very unpleasant experience.
Ocean C | Expérience généraleI rented storage space for a period of 10+ years (approx.). I am satisfied with the security of storage. James
JAMES C | Expérience généraleLynn and her team always take very good care of our needs, in a professional, friendly manner.
ROBERT d | Premières impressionsI would recommend this U haul storage to all my friends because staff are nice
Marites T | Premières impressionsGreat team
Marcel C | Premières impressionsVery good service and understanding about some return on storage fees for month with only having storage for 4 days cause of finding a place before the 1st of the month
clinton m | Expérience généraleYou go for extra miles in serving your customers keep up the good work
Pentecostal C | Premières impressionsVery friendly and professional!
Andrea N | Expérience généraleOk
Charanpreet ( | Expérience généraleManager Lynn at the Richmond She’ll Road location in Canada, was rude and gave me verbal eviction notice based on her assumption that I was running a business out of my lockers. dishonest and rude!
Adrienna h | Expérience généraleThe only thing that was bad is there was mouse dropping in my locker. Other than that it was fine
MIKE H | Expérience généraleno comments, all Excellent.
TRI-STAR S | Expérience généraleRat droppings in a few units
Cameron j | Expérience généraleSuited ours needs very well. Staff was very helpful
HOLLY M | Expérience généraleExcellent to work with in every way. Great staff and great facility. Please don't change!
Grey H | Expérience généralevery commentating and helpful.
Peggy A | Expérience généraleClean and courteous!!!
DEB M | Expérience généraleLast week, I found that the storage's door was crashed and the locked was damaged. I couldn't open the door. No one reported this to me. And, I found a lot of mice dropping on the floor too.
Fung C | Expérience généraleLynn is a very pleasant person to deal with.
IRWIN B | Expérience générale