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ANTON MCustomer Reviews for U-Haul Moving & Storage of Springfield
Testimonials From Recent Customers
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Joshua R is an excellent and knowledgeable worker
Jose LOverall, great experience.
MICHAEL CThe employee at this location was great I was very happy with The Manager and the work they was great!
lalita hThe staff that handle me was amazing
Alberta W | Premières impressionsThe staff was very accommodating and helpful on such short notice on a truck rental and storage rental. Thank you all again. God bless.
Kelvin T | Premières impressionsI have been using U-Haul of Springfield, 914 Boston Road for the past 3 years, for moving my daughter back and forth from home to college in Springfield, with no issues. On Saturday, 17MAY25, I went to pickup a 6x12 trailer for a one-way to move my daughter one last time home, 100 miles away. Connected the trailer and no lights, and it was the last trailer. Charles Reyes and his team did what was needed to get me on my way. I cannot say enough good things about Charles and his team. If you need to rent moving equipment, go see Charles and his team in Springfield.
MARK PI have never rented from this company so they get a bad rewiews.
Lucy OThe staff was great very polite and answer our questions very well ty very much I will go back if I need to
Patricia M | Expérience généraleNice and good service! mi
JUAN FIt was a much longer wait than I was anticipating from my scheduling call.
Donovan AThe Staff were very helpful and upgraded us when our original truck wasn't available. Also very friendly and were able to answer all our questions
AIMEE RKEEP UP THE GOOD WORK!
BRUCE LAll of the other rental companies offer more miles sk there are no suprise charges at fhe end of fhe rental. I will never rent from U Haul again.
Michael KJoshua Reyes was great. He was thorough in explaining everything and was very personable. First time at this location and was very impressed.
CINDY TOverall it was fine and I understand that sometimes things don't work and you don't know until it happens. However, the roof was leaking in at least 2 different areas and several of my boxes were wet and some had small pools of water on them. We haven't had a chance to open all boxes to really assess possible damage. We had planned on storing items in those boxes for months until our next move. We will not be using a uhaul truck for that move. However we may use the unloading help I find on your website, but not a truck. I was very disappointed in seeing water inside the truck. It was raining all day during our move. The man at the return counter was very nice and apologetic which gave me some comfort and realizing there's nothing he could have done but he handled it very well. He gave me a number to call but I haven't had time.
BRETT KPerfect
CARMEN AGreat service
Angel LYou can put air fresheners in the older trucks
DIANE JLiteral thieves, was charged almost $400 for a box truck and wasn't even given the right equipment I asked for. NEVER using them again!
SASHA SEverything went great.
JAMES BTook a VERY long time to install my trailer hitch (6 hours) but Charles and his staff were very kind and friendly and they did a fantastic job. Looks great!!
Jonathan DPhysically inspect the vehicle with the customer. There are many reasons I would never refer or rent from Uhaul again.
TRACY RI would rent a storage from U-Haul again most convenient tons of locations. Friendly staff: Keisha and Charles very accommodating.
Tomisha C | Expérience généraleYour overnight drop off is crazy!! Had to retry for about an hour!! Site was off. Seems to be a scam just to get 20 bucks. Yes did finally got it done. My daughter showed up& got it done for me. Merci
DAVID Cvery friendly great customer service
LORRAINE RThey were great there. I would definitely use again.
Amber FNothing yesterdays experience was fast and easy and the were very kind and very helpful
MARIE TEduardo was extremely helpful in every aspect of the rental. This man deserves a raise!
MARC PNothing, everything is good. You have a wonderful team.
VICTOR JAdam was thorough, attentive and knowledgeable. I have used that UHaul facility many times for local use and will continue to do so.
LINDA AWas charged for insurance I didn’t ask for
Samuel MEasy pick up and drop off!
CHARLES TYou need nothing. Good customer service, and very good team.
VICTOR JExcellent service à la clientèle
JERRY LAdam had 100 % customer service,explained everything and was very Helpful!!!!
Edward BExcellent service à la clientèle
RIFETA Leverything was very good, and here comes the except!!! the prices were a bit much!!!$190. for essentially a 6-7 hour rental is a bit much!!! cut milage cost in half, and I'd gladly use u-haul again
JOHN SExcellent service from every employee I encountered. Love this location. It is my go-to for my uhaul needs.
ASIYA CElyahsa and a gentleman whose name I forgot (so sorry!) really helped me out when my car wouldn't work with the trailer lights and helped me change over to a box truck rental instead. Merci.
JENNIFER MNot at pick up location asked for
Michael RBe sure to refill!
JEFFREY ZEveryone we worked with was absolutely awesome and well trained. The only thing that was missed was telling us we need to refill the gas to where it was when we borrowed the truck, but we went to a nearby gas station and got it done. Besides that, everything was great. Merci!
ANGELA LEverything was great friendly store manager and workers .
SANDRA CPrice no good
ELADIO Jextremely satisfied, easy and practical.
FRANCIANE DCharles, the owner was very professional. I would recommend this location. Great job
JOHN PHave more equipment to go
LUKE MJust continue to have food service.
RICHARD JCustomer Service was exemplary!
ALICIA LExcellent customer service
SORAYA TGood customer service A++
CARLOS GThanks for being helpful 👍 😊
Patricia B | Expérience généraleIncredibly kind very nice people very informative
Pamelar J | Premières impressionsThank you for keeping my belongings safe and secure.
Tomeka L | Expérience généraleThey really helped me out above and beyond any of my expectations. Thanks so much to the Springfield MA Boston rd U-Haul!!
scott k | Expérience généraleAll experience well just storage to small
Trevor J | Premières impressionsI enjoyed face to face interaction anytime I came to the facility. Very pleasant and friendly associates!
celeste o | Expérience généraleHalf of my belongs got ruined due to water damage in my unit.
Antonio O | Expérience généraleManagement should always be polite to customers and I found that some of them are not polite. Merci
LARRY B | Expérience généraleFront desk was friendly and helpful in answering my questions and getting me set up with the rental. The only critique I have is the cleanliness of certain portions of the storage area. Specifically the storage unit doors and outdoor lights having grime and cobwebs over them. It makes it seem like the facility is not well kept. However this is one of the nicer locations I've done business with and do appreciate to e positive customer service provided.
Joey O | Premières impressionsFrom picking up Truck, tow dolly and ending at equipment return and storage everything ran smoothly at every location. Made our moving out of state so much easier.
AMY R | Premières impressionsVery helpful. They adjusted my unit size and location (drive up) when I showed up with more stuff than the unit I reserved could hold. Nice staff.
Luke K | Premières impressionsVery friendly staff especially Skyla..she's always smiling and in a great mood. Only thing I'd change is the temperature inside the storage building unless you'd like to store meat or perishables in your unit. Otherwise a great overall experience
Jason M | Expérience généraleI have rats in my storage unit which is 0426. I had to throw away a lot of things. And 49 4 and 492 I had bugs all over the place it's the worst place I ever ever in my life rented will never ever do it again not there
Vivian L | Expérience généraleThank you for your convenience to accommodate my convenience
Gloria S | Premières impressionsExcellent service à la clientèle
Sandra J | Premières impressionsThe person that helped me was amazing she needs a raise I thank God for her
ROBERT B | Premières impressionsThis staff has been helpful most times I come there
THERESA R | Expérience généraleI thought the representative Brent was very helpful and pleasant.
Robin Y | Expérience généraleWould recommend you guys and would rent a storage from you guys again excellent service helpful employees
alida c | Expérience généraleStaff were extremely pleasant and did their best to keep my experience as easy and stress free as possible even though some of the computer systems were down. We will only need this storage unit a few weeks for our move, but would be happy to continue dealing with them if our situation requires it.
Christoher F | Premières impressionsit wasnt climate controlled like you advertised
John H | Expérience généraleGreat workers there
BRYANA M | Expérience généraleThe staff is very friendly, but there are too few staff to meet the needs, so the wait time was always way too long to be convenient. It is not appropriate to have a twenty plus minute wait time every visit and the electronic access to the building with the cards often malfunctioned, so we were denied access. This was very inconvenient! The place was super clean and the people were great but over burdened with understqffing and poor technology to top it off.
sharron b | Expérience généraleThe staff was easy going and helpful. storage was clean and accessible. Thank you again.
Pedro R | Expérience généraleI WILL MISS ALL THE STAFF MEMBERS THAT I'VE SEEN FOR THE PASSED 2 1/2URS, WHEN I WOULD COME IN TO MAKE A PAYMENT. THANKS FOR PROTECTING MY BELONGINGS, WHICH IS MY LIFE'S POSSESSION. GOD BLESS YOU ALL! TAKE CARE.
Susan W | Expérience généraleVery polite very friendly very nice clean work site
Moises M | Premières impressionsNickolas Isaiah and Kesha were very helpful in my moving situation! They are the best. Definitely coming back
lakesha r | Premières impressionsFairly easy and quick rental process
Mayling M | Expérience généraleThis caused Ira Nelson died . That's my dad I don't need it I can't afford it.
imogene J | Expérience généraleQuickly attended staff very helpful
Mayling M | Premières impressionsMouse issues
Melissa W | Expérience généraleThe attention and the courteousness that I received was overwhelming I couldn't have been treated better and I thank you so much my experience was on Boston road I would recommend anytime
Gaile A | Expérience généraleGreat team at this uhual.very helpful.
charles c | Premières impressions⭐️⭐️⭐️⭐️⭐️
Iris D | Premières impressionsGreat place
Michael M | Expérience généraleExcelente and Good atender thank you very much 💪
Luz R | Expérience généraleFor the price I'm not sure how worth it, it really was. But it was clean and easy to load everything up and out.
Chelsea D | Expérience généralePlease call. I arrived 2 min late after calling to inform in big e traffic. I had to beg and cry. I finally got the help but it was a terrible experience I didn't have a room I thought was reserved
Theresa J | Déménagement en ligneExcellent experience with staff
alexander d | Expérience généraleI am going through a lot right now and I found myself venting to one of your staff he was very kind and considerate asked me if I need medical attention and everything I apologize for venting was very helpful and they were all kind and I received my storage
amber k | Premières impressionsNotice bugs and the hallway and mouse trap in the unit
Isabelle J | Premières impressionsExcellent service à la clientèle
Paulett W | Premières impressionsHighly informative, humble, approachable, and made me feel comfortable.
Pedro R | Premières impressionsWill have to cancel. Change of plans.
Paulett W | Premières impressionsDerell is amazing
Julius W | Premières impressionsVery good customer service
MIGUEL G | Expérience généraleYo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias
MARISOL D | Premières impressionsYour stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.
TrudyAnn E | Expérience généraleWorking with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.
Linda F | Expérience généraleNo lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.
GLORIA R | Expérience généraleThank you to Luz and all the other employees that work there
alberto p | Expérience généraleNice customer service agents, very polite, answered all of my questions, very helpful.
Edith S | Premières impressionsEasy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.
Kyle Q | Premières impressionsMy belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your services
anthony e | Expérience généraleNicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.
Mauirce P | Premières impressionsStaff is fantastic very friendly an always answered all my questions
DEVIN H | Expérience généraleBrent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@
HANNAH N | Premières impressionsAt a time when I really needed help you all was there and I truly mean that thank you
Gaile A | Expérience généraleI am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.
Stephanie C | Expérience généraleGuy at the counter is a rock star of customer service. 2nd encounter. He is the real deal
Eric P | Premières impressionsI was very happy with the service they provided for me.
Anthony S | Premières impressionsGreat service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.
nancy b | Premières impressionsGRACIAS MUY AMABLES
lucey m | Expérience généraleExcelente 👌
RHAIXA C | Expérience généraleLuz was great
Catherine S | Premières impressionsWhen I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...
ALBERT W | Premières impressionsEverything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals
NORMAN H | Expérience généraleFriendly staff good service
hector o | Expérience généraleBrent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.
Michael C | Expérience généraleThe manager goes above and beyond to fix problems and help
OCTAVIA J | Expérience généraleSome confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel
NORMAN H | Premières impressionsThere was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long
Wanda Z | Premières impressionsEveryone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.
Shelia M | Expérience généraleThe whole process went smoothly and the staff was helpful and professional. Merci.
ELIZABETH T | Premières impressionsVery professional, courtesy, and considerate staff...keep it up guys...
RAWLE J | Expérience généraleEveryone I spoke to was so helpful and polite something that is rare thank you very much
Gaile A | Premières impressionsBrent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.
Lucy V | Premières impressionsI didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.
Wanda A | Expérience généralemanager is friendly and willing to help.
OCTAVIA J | Premières impressionsAWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and "free month of storage with truck rental" was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!
Halley P | Premières impressionsWe couldn't have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend
TIANA B | Premières impressionsIf I had to rent a storage room again I would go to U-Haul.
joyce h | Expérience généraleOverall great experience!!
Christine H | Expérience généraleThe young man that intended me he was very polite and courteous well-mannered and very helpful 😊
Mildred R | Premières impressionsGood customer service.
Tykie G | Expérience généraleBrent was amazing ...great customer service ... great communication skills and very helpful
Felicia G | Premières impressionsgood review for everyone very helpful
Nancy A | Expérience généraleIf I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance
clarke h | Premières impressionsIt should be open at least 2 hours later.
BEVERLEY B | Expérience généralemy first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks
Rhoda H | Expérience généraleBrent and Kecia were GREAT! and the rest of the staff too.
David S | Expérience généraleEvery body has always been very nice and helpful to me can’t complain
Victor A | Premières impressionsGreat service great storage keep up the good work..Boston road Springfield MA.
Sandra J | Expérience généraleAmazing customer service
Dorothy T | Expérience généraleThe monthly rate was too high.
Robert W | Expérience généralevery poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.
Laura M | Premières impressionsNeed to exterminate in the summer but other than that it was great.
CIARA R | Expérience généraleWas a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier
Luz M | Expérience généraleManager Brent and employees were always helpful and friendly!
Cheryl P | Expérience généraleMy needs were met quickly and efficiently!
Cheryl P | Premières impressionsKeesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store
Curtis J | Premières impressionsThe staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!
Shelia M | Premières impressionsStaff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.
Mark R | Premières impressionsThe manager was great and forward towards my concern and questions happy birthday
Nancy A | Premières impressionsThey were very helpful and thank you.
Lisa B | Expérience généraleThey were very helpful thats all I have to say I will recommend to any one else. Merci
Lisa B | Premières impressionsManager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.
Theresa S | Premières impressionsThis experience was 100 times better than the last time i went here.
april m | Expérience généraleIt seems that you are force to buy a lock.
rafael I | Expérience généraleThe cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!
Jane C | Expérience généraleHelpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.
jose z | Expérience généraleI was very happy with your spfd location.
Mary S | Expérience généraleGood services
tenisha t | Premières impressionsMurphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!
Dave W | Expérience généraleMy daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.
LISA O | Expérience généraleYesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a 'hello.'
Janine S | Expérience généralenice place rent a truck or storage ECT there the people that work there are nice also
patricia j | Expérience généraleI have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!
alfred b | Expérience généraleNeed to fix back door Don't feel welcome Need value customers Need to build a good customers relationships
Eliseo G | Expérience généraleI had a pleasant experience during my recent move.
Lori r | Expérience généraleBetter customer service
Eliseo G | RéservationBetter customer6 service
Eliseo G | RéservationThank you. Great service and people
MICHAEL K | Expérience générale