Customer Reviews for U-Haul Moving & Storage of Trinity

242 évaluations

25 Trinity Dr   Moncton, NB E1G2J7

(506) 858-2737

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(506) 858-2737

25 Trinity Dr
Moncton, NB E1G2J7

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy C  |  Premières impressions 
Évaluation :
2

We had 2 U-boxes dropped off on Monday June 30th and they were scheduled to be picked up on the 1st of July. The boxes were dropped in an incorrect area potentially blocking any emergency services that would need to access the building. Our detailed pictures and description specified that the boxes were to be dropped in the visitors parking NEXT to the loading zone. However, they were dropped IN the loading zone, which is also a fire zone. The visitors parking was available at the time of the drop off. Upon discovering the boxes were left in the wrong place, we called U-Haul immediately. We were told we would receive a call back shortly. We did not receive a call back until the next day, when we were told the boxes would not be picked up or moved until Thursday July 3rd. The management of our building is not happy with us! We understood that the boxes were to be picked up the following day from the correct location, and not to be left in the fire lane for 4 days. The customer service was little to no help. We were hung up on twice. We chose U-haul because we expected an easy, problem free experience. However, this whole experience has been disappointing and very stressful. Would not recommend!

Isabella d 
Évaluation :
1

I drove 2 hours to this location for a hitch install. My appointment was for 2:30, however I got a call around 12 saying to stop in whenever - I was already in the area so I got there around 12:30. When I dropped off my keys they told me they would call when it was ready. There's no waiting area so I walked to the nearby strip mall to pass the time. After shopping and then sitting in the rain for 3 hours in decided to call (3:30) and was sent to voicemail. I called again 10 minutes later and was put on hold, then was told to wait until 5 to pick up my vehicle (that's when they close). I can't understand why they told me to drop it off early, no way it takes 5 hours to install a hitch. My phone died roughly 10 minutes after I called, so I decided to just walk over to wait. To my surprise, my car was sitting in the parking lot with a hitch installed. I went in, paid, then asked the mechanic on my way out how long the hitch had been installed on my car - he shrugged me off and said he didn't know and that I needed to leave. He was halfway through installing a hitch on another car, so my suspicion is that mine was done for a while and they just didn't tell me. Overall, a very confusing, annoying and bad experience.

Patrick M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc G 
Évaluation :
1

Most awful rental experience! Reserved a 20' truck two weeks in advance. 3 days prior to move, we log on to find they gave us a 15', which isn't big enough. No call back from manager. Charged for the extra kms we had to drive because we had to make more than 1 trip

SHARON F 
Évaluation :
5

Your staff members working on June 27th we very friendly and helpful! Great service! Thank You!

DERECK A 
Évaluation :
3

Knowledge of certain sized units seemed to have been a mystery to MOST of your employees except 3 people at your Moncton Trinity location. 9x5x10….someone even cancelled my reservation without being prompted for some unknown reason but Corey and Lauren cleared up the kerfuffle.

JESSICA L  |  Premières impressions 
Évaluation :
5

Great location to get in and out of. Great staff

GARRY H 
Évaluation :
5

Nothing, everything was great.

CLEVELAND J 
Évaluation :
5

deliver the boxes on time - it costed me a full day of working and I had to get my helpers to juggle their lives around too

KEVIN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE J 
Évaluation :
4

The facility was undergoing construction and retrofitting. There was work done over my unit which resulted in a thick layer of dust and debris coating my belongings.

Lauren F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C 
Évaluation :
5

In the morning, I was pleasantly greeted by the gentleman upon my arrival. He actually physically picked up the trailer for me onto my vehicle, although I had offered to assist. However, the same service was NOT even offered by the evening Staff. After waiting for a short duration, there was nobody in sight, so I unhooked the trailer myself. I entered the premises where i couldn't see anyone. Shortly thereafter, a young lady exited an office to assist me and the gentleman remained in the office. It should be noticed that none of them came outside to conduct a visual inspection on the trailer different world used to. Please pass on my sincere acknowledgement for the professional demeanour, commitment and courtesy to the morning gentleman who assist me above and beyond…

JEAN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE J 
Évaluation :
4

V friendly , quick service and hands on assistance made the return drop very easy . Much appreciated !

Rene B 
Évaluation :
5

Very Friendly, great advise on our move, we will return to this location.

GARRY H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jashanpreet s 
Évaluation :
5

Friendly service!!

PAULA R 
Évaluation :
5

Nothing that I can think of. I dealt with two staff and both were incredibly helpful!!

WENDY S 
Évaluation :
5

Vehicle handled poorly. But overall was functional

GEORGE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILLES L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha R 
Évaluation :
5

Awesome service, staff exeptional!!

STEVEN L 
Évaluation :
5

The guys at counter was extremely polite and gave an excellent service!!!’

RAYMOND T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerise B 
Évaluation :
2

My trailer lights were installed incorrectly, the wires drug on the ground while I drove which burnt the fuse. I had to stop 2 hours into my 45 hour commute and have a Uhaul rep re-do it, it took over an hour. My trailer also bent severely during my trip, it went from a 90 degree angle to an approximate 130 degree angle. My hitch hit the ground when I hit bumps which made my trip incredibly stressful. I was under the impression my trailer hitch had a lifetime guaranteed, but it's now bent and I would not use it again. I paid over $600 for it and it's now essentially useless. If this review does not cause anyone to reach out to me directly, I will be contacting you to have my hitch replaced.

Andrew M 
Évaluation :
5

The 1 way rate is outrageous 3000$ is hwy robbery when it only costs 300$ to rent for the week

NORMAN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOUR E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klaus W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT F 
Évaluation :
5

Everything went well.

VIATEUR V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS R 
Évaluation :
5

It was a great experience picking up the rental.

ERNESTO S 
Évaluation :
5

Keep on doing the good job u do

Gerry S 
Évaluation :
5

the customer service rep was very amiable.

CHINWE A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHROUSS M 
Évaluation :
5

Put a person next to the Uhaul truck picture (or something else for size comparison) so customers will be able to get a better idea as to the size of the vehicle, as the vehicle tends to look bigger than it actually is otherwise. Please update some of your older vehicles so they have at least power windows and power locks..

NICHOLAS A 
Évaluation :
5

Had no complaints at all. drop off was easy. Thanks

NICHOLAS J 
Évaluation :
5

The customer service at the pickup location was excellent-staff members were friendly, efficient, and took the time to explain everything clearly. Returning the truck was just as seamless, with a quick drop-off process that saved me time. Overall, U-Haul provided a reliable and affordable moving solution. I highly recommend them to anyone in need of a rental truck or moving equipment. I'll definitely use their services again in the future!

JESSICA L 
Évaluation :
5

Keep up the good work

ALYRE J 
Évaluation :
2

I found the staff not really friendly. The lady checking us in and getting our information seemed we were bothering her and didn't want to serve us. The other staff didn't say anything to us just looked at us.

ADRIAN L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VIVIAN F 
Évaluation :
5

Great customer service,,finally!

Michael C 
Évaluation :
3

Check in was smooth but checkout was horrible. Waited over 30min to drop off and service was not good.

Ugo-Frederik E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A 
Évaluation :
1

Terrible customer service from Lauren the clerk at the Trinity location. I called 6 times or more. She had me on hold 20 minutes each time and ones she hung up on me. She's very rude.. There's better ways to handle customer service then hanging up on them..

KEVIN R 
Évaluation :
4

I brought the rental cargo trailer on a Sunday, and was please to be able to do so. I love the location, it was easy access and the staff( two ladies ) was very helpful.

SOPHIA R 
Évaluation :
5

Nothing to improve, service picking up and dropping off was great . Equipment worked as it should .

GREGORY A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TETIANA K 
Évaluation :
5

Excellent service à la clientèle.

STEPHEN K 
Évaluation :
5

Fast friendly and great customer service

LINDA S 
Évaluation :
4

Corey, the manager on duty, was excellent in every way: personable, professional, and helpful. However, the truck itself was horrible. I have rented cars, cargo vans and trucks for several decades and this is the first with significant rust on the inside of the doors. The driver's seat suspension is worn to the point that the seat lists on the left side making it feel like you're driving while sitting slanted. The ride is very uncomfortable, and the engine is lethargic and lacks power. The brakes are not adequate, requiring a significant amount of brake pedal application to come to a stop at very low speed, and would be frightening at higher speeds. The last time I was in a vehicle with a handle to "roll" down the windows was in the seventies, as in "last century"; seriously!?. What I appreciated most was the ease of use of the ramp. A refund would be appropriate and warranted.

ROSS J 
Évaluation :
5

All good! Corey is awesome! Thanks!

RANDAL A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAETAN T 
Évaluation :
3

The payment system was not working at both pick up and delivery. It is advertised for $19.95. It shows this all over the truck I used. After 2 days, my bill came $168. How is that possible? I need to check my bill

TRENT G 
Évaluation :
5

I was served right away and both people who helped me we're super helpful.

TAMMY C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTINE B 
Évaluation :
4

The gas light came on the second I pulled out of parking lot. Had to get fuel before I even started my move. Annoying start to an already busy day

Colby S 
Évaluation :
5

All good and rented from UHaul before and they never disappoint. Trinity location is excellent! Merci!

RANDAL A 
Évaluation :
5

Friendly staff and great choices

NAGA K 
Évaluation :
3

Non-availability of all equipment I needed in one place was a nightmare for me.

ABASS A 
Évaluation :
5

Easy online booking and easy pick up

Tyler B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE A 
Évaluation :
5

Awesome

ROCK C 
Évaluation :
5

Awesome people awesome service

MANDEEP B 
Évaluation :
5

The customer service personnel are very friendly and kind. I am grateful for the customer service experience.

RENATO C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN G 
Évaluation :
3

Back of the trick had screws, glass and broken plastic. Also the moms attic had a build up of ice in it like someone spilled a waterbottle and it froze. I had to sweep it out, break out the oce and wash a few spots on the floor as it was very very dirty.

PAUL R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMIE L 
Évaluation :
5

Manager Corey was very friendly snd helpful.

DENISE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH A 
Évaluation :
5

Can't add any suggestions for improvement, from pick up to drop off, the service was excellent; professional and friendly. Not the first time we used UHaul, won't be the last.

Linda F 
Évaluation :
5

We had had a recent snowfall and the parking lot was not fully plowed. I had a 4 wheel drive so it wasn't a problem but for another car, it might have been an issue. That is why I rated the location low. Staff were helpful in both locations. Overall, it was a very smooth and less challenging experience than what I was expecting. Thank you for offering great service.

KIMBERLY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL R 
Évaluation :
5

Very satisfied. Great prices.

NORMAN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR J 
Évaluation :
5

Everything was great

DENNIS P 
Évaluation :
5

Nothing everyone was great

William H 
Évaluation :
5

The client should be advise: Reservation for 9:00am, be there for 9:00am. If you arrive earlier ex. 8:45am, bring the vehicle back for 8:45am.. To only be charge for one day.

THERESE M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roy K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nannette W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aldo E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIDHA M 
Évaluation :
4

Good experience for both pick up and return. Fast and smooth. I was there earlier and later for trailer rental. Both different gentlemen were pleasant and had a sense of humour. This makes all the difference.

BEVAN L 
Évaluation :
5

Extremely pleased with our U-Haul experience on Sunday November 24, 2024

MARCUS T 
Évaluation :
5

So easy to pickup/drop off. Extremely understanding with a late drop off. Overall so friendly and helpful. 10/10

MARCEL M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PERLEY W 
Évaluation :
3

The order was not shipped on time. We had to contact company several times to get things moving. Please stick as close to quoted schedule as possible. Our boxes shipped almost 10 days late.

Phillip L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA L 
Évaluation :
1

Système

MANISH M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REJEAN B 
Évaluation :
5

Girl working was fantastic. No complaints at all!

IAN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl L  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.
  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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  • Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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