Fast and efficient. Friendly people.
Cindra JCustomer Reviews for U-Haul Moving & Storage of West Meridian
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very convenient. Very friendly and helpful staff and the prices were great! Thank you for making my moving experience a little less stress free.
Craig J | Expérience généraleEspecially thanks to Heather for all her help with any questions with had , overall everyone was very friendly, thank you for everything.
ZITTA F | Expérience généraleDrop off location in Mehama was awesome as well!
DONALD DI love the pull in convenience for unloading and loading
Scott W | Premières impressionsThe truck had a bit of a smoke smell, and a little trash in the door pockets but overall a very positive experience
Caden FI reserved the truck far in advance and had selected the mobile pickup option. Upon arrival for pickup, the truck "reserved" was buried behind 3 other trucks and was unaccessible. I was issued a new truck and had to wait for the reserved dollies to be brought out. I reserved the truck through Sunday 6/22 @ 7am but brought it back 6/21 at 3:40pm and was still assessed the full amount.
Joshua RProfessional, efficient and communicated good.
NORMAN TStore personnel were friendly, efficient, and helpful. The facility is amazing!
Luke B | Premières impressionsThis location was so incredibly helpful. After a botched wiring harness job done by a different location, they were able to get me to a place in town that had someone to fix the problem and were ready to hook the trailer up as soon as I got back. These guys were pleasant and helpful through the whole process. Also, the GM of this location was willing to drive and pick up a trailer for us if she didn't have one in stock when we needed it. Customer service at this location is TOP NOTCH! Thank you guys so much!!!
Timothy HStaff was excellent yet seemed overwhelmed. I don't know that the on-site office phone was ever a answered. I was forwarded to the call center. Staff professional but overwhelmed, I would give an "excellent" rating if there had been more staff.
BRUCE T | Expérience généraleOur truck was malfunctioning and had a check engine light on and the problem wasn't diagnosed after waiting for 2 hours in the side of the road. I felt like there should be a partial refund for the inconvenience and stress from this type of poorly maintained vehicle. We told them at the return but nothing was offered.
Lisa wEverything was on time and easy. U-Haul stored my vehicle and trailer without any issues while I loaded the truck in another location.
Curtis E | Déménagement en ligneClean well lit facility. Easy access. People available to help when needed.
BRETT B | Expérience généraleLooked like one employee doing everything.
JONATHAN CThe woman who helped me was excellent. Very helpful and patient in a stressful situation (lots of people on the store and she was the only one working).
LEVI TDerald was a gem it was a pleasure to work with him
JUDITH RThis facility and the staff were amazing-Heather is a terrific GM and went above and beyond to make sure that all questions were answered. My only complaint is that I wish there were either an option for lights to be on constantly when in a unit-or that each unit had a light. I fell while trying to turn the lights back on and ended up going to the ER with a bad open wound. The lights going off and being more difficult to motion back on each time they turn off was rough.
Angie S | Expérience généraleThis location was great. However the original location was horrible. I reserved the van at 11:00 and had to pick it up by 1:30. Considering I was moving on my own I had to walk over two miles to get there just to find out they rented the van out after I had it reserved. Won't be going there again!
KYLE HNothing everything was great
DAVID EMy main concern is that it was not clear that I had to download an app in order to return the Uhaul. There are a LOT of steps in doing the online return. With that said, I feel confident that because of the pictures, I won't be charged any cleaning fees or additional 'technical' fees. The process was clear and easy to follow, if a little time consuming. During check out, it felt laborious. It took 20 minutes to do the process even though I had booked and prepaid. I was wondering why the truck wasn't in front of the building ready to go. I have checked in other places where it's less than 10 minutes. The truck was very clean and easy to drive. We are renting another truck in June to take to Texas, so I feel confident we'll have a good experience, but I will arrive early next time.
SUSAN BEverytime we had had to call U-haul and was transferred to the call center every single person has been so helpful that being said. The main reason for those calls was the u-haul app would not work well for us and the call center help with extensions and follow up questions. Thank you U-haul.
Cynthia W | Premières impressionsTrailer side lights were out
Ain IHelpful staff, drop off, went smoothly
Mike MMobile check in is annoying. Specifically the having to call someone early in the morning or ever. It's an invasion of both my and their privacy. Don't like that part. I'm sure you can verify without it. You get a picture of the driver in real time along with the license. Enough. It's overreach. Everything else is long but understandable.
Justin NI couldn't believe how quick the drop off was and efficient. I literally was the only person but still I was very happy.
John ROur customer service person Damean and the other gentlemen were very professional and friendly. They made a very smooth process, even though I had thought I had reserved the equipment that turned out was only getting a quote. He made me feel good and supported by quickly helping me understand the mistake and getting it resolved without making me feel dumb. There was no pressure to purchase insurance on this piece of equipment for a small local job in town. And he was just as supportive and quick to help me get equipment returned to the right place. I would definitely go here again just for the great customer service that is sometimes lacking in a lot of places with our young adult population.
TRENT GThe facility manager was absolutely amazing. She (Heather) took time to show me the facility and made every effort to meet all my rental needs!
WILLIAM J | Premières impressions“They have attended to my needs very quickly efficiently.”
BUJI SAmazing customer service
KRISTEN BNon
ERIC MGreat staff at this location
PETER SI will highly recommend this location. Easily accessible, private and protected.
MADELAINE M | Premières impressionsBoth the Pick-up, and drop off locations were great. Professional and friendly, trailer and packing blankets were clean and mechanically sound. Thanks U-Haul!! Frank
FRANK SEveryone was very professional and nice! Would definitely recommend coming back!
SAMUEL GHelpful employees, fast checkin and check out
BRENT Hbrand new, clean and secure.
Kristi R | Expérience généraleVery helpful and kind people. Thank you
Jackie B | Premières impressionsMake the mileage charge less expensive. Provide a vehicle that doesn't reek of second hand smoke.
CURTIS EThe trailer I rented fitted my needs exactly and the staff was courteous and very helpful.
CRAIG MHeather and the other gentleman working there were so helpful and friendly. The facility was immaculate. The trailer I rented was ready on time and worked great. The amenities in the storage facility are so nice, such as an enclosed bay to unload/load items out of the weather, a clean storage unit (with a free lock!) and wheeled carts to move my items to/from the storage unit. a+++
Emily S | Premières impressionsAmazing customer service with 2 different close rentals with the same great man assisting us. Merci.
Nicole Wsort of clean
Atila CDamien was great. Very professional & courteous. Came across as a young man who was raised right. I would recommend this location to anyone who has moving needs.
JEFFREY S2/22 Assistant Manager was rude and sullen.Did not try to solve problem. We were told wrong info by a previous manager and so we misunderstood and was locked out of our unit. On another day, 2/17 I had to walk all around the office area, and outside, saying hello?? Hello?? No one was anywhere to be found. After 15 mins of waiting..this same Asst Manager walked in. Unapologetic.
Elaine D | Expérience généraleI was in need of storage late in the day and on a weekend. LeRissa gave me a stellar customer service experience! LeRissa warmly welcomed all of my questions over the phone, and with professionalism, walked me through everything I needed to know once I was on location. All of this close to closing time! Fantastic facility and staff. I will be recommending Uhaul to anyone I know in need of storage.
RUSSELL S | Expérience généraleThe staff was excellent. They were willling to work with my situation and it made my moving experience less stressful. Thank you Heather and your great team at the West Meridian U-Haul!
THOMAS WLe personnel était amical et serviable. Facility was immaculate would recommend to anyone.
JACOB A | Premières impressionsYou were helpful, friendly, and flexible when I needed some extra time. This was my first visit to this location, and I'll come back every time I need a U-Haul or a storage solution!! Thanks!!
DAVID LQuick and easy. Very reasonably priced
DAVID GGreat friendly service!!!
JAMES HI felt a bit pricey for truck and to pay for mileage and gas.
Geananie P | Premières impressionsGreat experience.
LINDSAY HI like the facility with the inside loading area. Heather was excellent! She deserves a raise.
ruben l | Premières impressionsGreat customer service and a variety of moving tools and equipment available to rent and purchase. Merci.
GUADALUPE CNot sure the name of the girl who helped me, but she was phenomenal. She was kind, patient and caring to help me at 84 years old. If I had a daughter I would her her to be like that gal...I will always remmeber.
DONN PNewer facility. Very nice and well kept
BRIAN AThe uhaul associate that helped me was terrific. She has lots of positive energy and turned a stressful day in to a smooth one. I believe she was the assistant manager at that location.
DAVID TGetting the truck was easy. The agent knew his business. The 10' truck had. Backup camera. This is a great feature for us amateurs.
RONALD WLorisa? Can't remember name. Sweet girl with dread locks so nice and helpful!!!
Elaine D | Premières impressionsWhen I made the reservation for my 15' truck. I initially thought I was picking it up at the Franklin Rd location. They called back and asked if I could pick it up at the 202 Fairview location in Meridian. They were going to give me $10 off. For picking it up there and returning it to a different location. The guy at that location didn't seem to know what he was doing. Couldn't find my reservation at first. Then told me he had to finish drying a car before he could help me. He was gone for a while. When he came back he was rude not at all helpful. I ended up just walking out. Never have I experienced such rude poor customer service. I drove to the Franklin Rd. Location in Meridian. They were much better, set up a new reservation for me. When I returned the truck, I was told the bag by the hand cart in the back was torn. I never used anything from the bag. Don't know how it was torn. I was charged an additional $10 for the damaged bag. So not only did I experience rude customer service at the 202 Fairview location, I didn't get the $10 off initially promised, I was charged an additional $10 for suspect damage to a bag. If I ever have a need to rent a moving truck again. I will explore options other than U-HAUL, and will pass this experience on to friends and family that maybe interested in renting and urge them to not use U-HAUL.
CRAIG REasiest trailer rental I have done in years
BRYANT FDespite several hiccups with formalizing the one-way rental having to do with the truck, the West Meridian U-Haul bent over backwards to make alternative solutions work for me, as they did, and I had a problem free pick-up of a truck at this location and drop-off in Salt Lake City. I had no problems with the truck during the drive down I84, the price and time conditions to drive the truck to Salt Lake City were generous and I will for sure West Meridian U-Haul again!
FINN PThey were wonderful
Kayla AFrom driving into the yard it was very well organized and impressive. Inside we were taken care of by the manager and she was very attentive to our needs and selection of the correct product. She is a great asset to your company and a proven promoter of U-Haul.
CHARLES LVery nice location. Easy access. Very nice staff
ANTHONI SThe employee inside was able to resolve conflict really well.
ALEKSANDR ZNice clean professionally run facility. The young lady that helped us was amazing.
TRAVIS LI did a remote move-in a few days prior to moving my mom's items into the unit. The procedure was flawless! I never had to go to the rental counter, which was a great thing on a busy Saturday morning! I had the room number and access code on the app, and the free lock was in the unit as promised. This is a new and beautiful facility!
Phil D | Déménagement en ligneManager gal was super helpful and friendly. Really appreciated her assistance
ERICA RThe store is well staffed with helpful individuals, who go above and beyond to support customers that visit U-haul.
Raymond M | Expérience généraleNo comments at this time.
Henry J | Premières impressionsGreat facility!
Steve B | Expérience généraleEasy to access on line and obtain a storage unit.
Dino G | Expérience généraleHeather and her staff have been nothing but great to us in the move. Adjusting our rental times and moving our storage to a bigger size to accommodate us. They are all so kind.
JACQUELYN P | Premières impressionsEveryone that helped me today was very polite and professional. And I appreciate that much. The gentleman that helped us today seemed to be in training, the process for storage took waay longer than it needed to. The computer malfunctioned at some point and erased all the work he had put in so we had to start from afresh. And all this is fine, if you are training, new staff inform the customers coming in that it is what you are doing. My partner missed his flight because we did not anticipate spending so long checking in for storage. Overall and awesome group of people. Very helpful and appreciate all the help today.
Lebogang N | Premières impressionsFriendly staff, easy acces. Manager very friendly
Maria C | Expérience généraleVery easy to access.
Dino G | Déménagement en ligneBay Doors should be able to open with code after hours.. Would be a great deal of help
Susana C | Premières impressionsExcellent all the way around.
KERRY P | Expérience généraleIt'll be nice sir when the access hours are longer
Charles S | Premières impressions