From dealing with Mel in the office to the fellow that Hookup the trailer and checked for proper lights. Good Work Euclid
EUCLID GCustomer Reviews for U-Haul Moving & Storage of West Oakville
Testimonials From Recent Customers
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Service and product continue to amaze me! Well run outfit!
Fredrick PLots of bearing or suspension play in the wheels on the unit I was issued. Had me concerned the entire trip. Also, the limit to 55mph (88kph) listed on the trailer is ridiculous and impractical. It basically limits you to side roads in Ontario where many highways are 100kph and even 110kph.
Michael SLong wait in line even tho reservation already made. Employee half did the safety check (only asked me to use right blinker. And didnt even ask me to brake. Also only one of the three safety hooks were properly engaged. 2 werent even clipped in fully was just hanging on edge of factory f150 mounting location.
ANDREW OMel was great and communicated perfectly. This is a really warm and friendly location. Love the place.
KEVIN L****** six start rating, Great staff and support, so I can't recommend any changes as they covered my needs perfectly as always. 1296 S Service Rd W best in Canada in my book.
KEVIN LI use Uhaul a lot this location give you full Service. Mel in the office is so helpful and the fellow is out there to hook you up with pictures. In most other locations I have to do my own hook up and Stop by the office to have the photos taken.
EUCLID GThe drop off could not be quicker. Easy-peasy.
Marek SBien
Rabay IMel was incredibly knowledgeable and helpful during our check in experience! She let us know of the benefits of different trailers and took the time to explain the dimensions based on what we were hauling.
Erik CI don't know what to put for your above average and all this because before this I was quite pleased, especially with this Oakville location I drove all the way to Hamilton to come to this Oakville location because I really like it on the service road there usually very accommodating and have a good selection I don't wanna give you a terrible review, but this is really been bad today. I'm very unprofessional. They should be offering me a solution not threatening to kick me out. This is just unacceptable.
GHILAINE A | Premières impressionsFirstly I pulled into the drop off area and it was extremely muddy and dirty, then an employee drove up in a small Uhaul truck, and honked at our vehicle ( he didn't have the window down and couldn't even be bothered to get out of the vehicle ) he then instructed us where to put the trailer, and parked his truck so close to the place we had to park it made it difficult to maneuver it in, he also didn't help to guide it in at all. Picking up the reservation went well, dropping off was bad Also, for the record, it is false advertising to claim this trailer is 6ft wide, in fact, the opening has two chains mounted on the interior of the trailer, which are welded and cannot be removed, making it smaller than 6ft wide. These should be relocated or not welded
DAVID JIt was an older trailer and the hooks were too large for my vehicle, but we have a second vehicle so that worked out OK. But the inside smelled of soil and trees. Someone had used the trailer for hauling plant matter. Although the floor was swept clean there was soil and debris caught in the corners. Since I was transporting fabrics, it was not ideal. Not a major issue though.
Catherine GThe girl at the front counter was very professional and super helpful which added to the entire experience
RUBEN F | Premières impressionsAmazing experience with the check in process and pick up of my rental of the car trailer. I would highly recommend to anyone it was so easy to book, pickup and drop off.
Guy DEverything was great. From my experience there was nothing that comes to mind.
DONALD RJust one question/concern: The receiver installed on my Rav4Prime was 2in (being a Class3?) I believe my tow capacity is 2500lb. I would have thought a 1-1/4in receiver (Class 2 up to 3500lb) to be more appropriate, Was there a reason for the heavier receiver?
Chris MFriendly and helpful staff. This is my go to UHaul
RONNEY GThe ratchet mechanisms for the wheel straps were quite stiff and corroded. I lubricated them prior to returning the trailer. The lady at the desk was awesome, great customer service and interaction. Other than that small thing, it was seamless and a great experience.
MICHAEL PStaff in the yard were super-helpful and personable
ALLISON TThese guys are efficient and know what they are doing!
CHRISTOPHER BI booked a 6' x '12 cargo trailer and the reservation was changed to 5' x 8' cargo trailer. Very disappointing to have the 6' x '12 cargo trailer confirmed and at the last minute it was changed to a 5' x 8'.
DARYL AThe rep was incredible and very professional
Juliana G | Premières impressionsThe first truck had a check engine light on so it was changed. On drop off, after hours, your app did not work. That's all……
ROGER F10/10
ROBERT SFriendly and helpful. I was stressed as I found the app not so easy to use.
Grace HWe arranged auto pick up at 8 am on a Sunday. I called the week before to confirm. When we arrived, our truck wasn't set up for auto pick up. On the plus side, the person who arrived at 9 am was professional, efficient and helpful. Everything went smoothly from that point on.
CLIFFORD FStaff was amazing
CINDRA DMy experience with my first rental was great, and I recommend anyone looking for a rental to rent here. Merci
MARIBIS DStaff was friendly and helpful
MARIO DA great place to use for storing your extra stuff
amr r | Expérience généraleKeep up, all is well
Wamono AGood friendly staff
richard a | Premières impressionsMichelle was very helpful and had no issues renting my storage units or the truck
Darrell DNo suggestions at this time.
BARRY SIt's my first time to used Uhaul and drives a cargo van. It was a great experience. The back camera helps a lot. The cargo van was squeaky and the dashboard is showing "needs maintenance ". But overall the experiment is excellent. The staff outside who receives the van was very kind and helpful.
MAUREEN JSerena went above and beyond to help me . Excellent service à la clientèle
Nishi M | Premières impressions**** FIVE STAR RATING I couldn't have asked for better service or pricing from U-Haul. My neighbour recommended Woody Rd. Uhaul who has many units within the facitiy. I was able to get a free months storage when I had to switch from one unit to another. U-Hual made my move much easier. I would definately recommend them to anyone. I also booked last minute and was able to contact someone at head office who was able to find me a truck that worked for me. EXCELLENT service from Courtney at Woody Rd. U-Haul in Oakville. Meghan Y
meghan y | Expérience généraleStaff was polite and professional. Main part of facility was clean and I liked the sign in/sign out code procedure. My only suggestion would be to please clean the interior unloading/loading area. Floor was dusty, dirty and garbage on ground.
BARRY S | Premières impressionsNo issues.
W S | Expérience généraleLoved the service 😁. Keep up the good work Oakville S/S RD.
MARY J | Expérience généraleThe cargo van was very dirty on the outside, l know it's winter but needed a quick hose down and there was coffee or something spilled on the glass panel covering the speedometer. Nothing serious, just an FYI. I would certainly rent again!
PETER BHassle free trailer rental, and storage unit rental.
Russell B | Premières impressionsI was disappointed that when I went to take the vehicle off the lot I couldn't, it was completely covered in snow! We had not seen snow for over a week, why wouldn't the vehicles be driver ready? I went back in, the employee was very nice, understood my concern and assigned me another vehicle. She apologized saying she was working on her own. I felt bad for her. On a busy Saturday, vehicles should have been ready to go!
MICHAEL Wtruck was fucking dogshit kept getting stuck in the snow really was a piece of shit, customer service was great very friendly and helpful people.
MAXIME PI booked a trailer and purchased a ball hitch using the app. It's very confusing that in the same order I have PAID for the ball hitch, but reserved the trailer. Taking my credit card and only paying for part of the order makes it confusing at the counter. Furthermore, the counter agent didn't know I had paid for the ball hitch and tried to sell it to me again!
ROBERT DEven after taking picture of fuel gauge showing incorrect amount of fuel I was told it had still got charged 30 dollar fuel charge after putting in 10 dollars for a 26KM trip. Math doesn't math.
JAMES TVery clean, staff was friendly
Christina Z | Expérience généraleThe reason I gave a Below Average rating is that the Milage Out was incorrect. The invoice stated 97 829,8 miles. The actual miles out was 97,835.4. I took a picture with my phone before I departed the UHaul facility! On a positive note, the staff were friendly.
DARYL AWe dropped off truck on Saturday night after 2-3 days I got voicemail called them back and ask them to send me email to clarify if we went over kms I will pay but I like to make sure no one sent anything but took$65 out automatically from my card . How do I know if truck was not driven after we dropped I paid extra already for kms when I told the representative address to where truck is being driven. Why they couldn't send any proof but took payment without asking me
MANPREET SOverall just a horrible experience. I honestly don't even know where to start with just how awful our experience with U-Haul was. We booked a truck online a full week in advance for our move, confident that we had everything set up. But then, just one day before the move, we received a call from U-Haul saying that there was nothing available. Are you kidding me? After reserving a truck in advance, they told us we were out of luck! They offered us a truck at a location in Etobicoke, which we reluctantly agreed to. When we arrived to pick it up, guess what? The truck wasn't there! Instead, we were given a MUCH smaller truck that barely fit our things. As a result, we had to do FOUR trips back and forth, wasting an entire day of moving. It also caused a lot of stress with our previous landlords, who were understandably frustrated that we stayed longer than planned. To make matters worse, we couldn't even park our car at the pickup location because of their poor logistics. You would think that if you're swapping vehicles, they could at least accommodate parking, but nope - completely useless. They did try to make up for it by increasing the mileage and taking $50 off the total, which is appreciated. However, it barely begins to cover the headache and stress this entire ordeal caused. It's beyond frustrating that U-Haul allows you to "reserve" a truck when there's clearly no guarantee of one being available. Either they should not allow "reservations" unless they can actually deliver, or the terminology needs to be changed to make it crystal clear that nothing is actually secured. Our entire move was a nightmare, and I would never trust U-Haul again.
Katie MAgent was extremely professional and helpful
mitchell HClint was amazing and made the process so easy.
Nicole C | Premières impressionsVery dusty in the hallways, leads to a lot of dust getting in the units. Hopefully tenants who leave their boxes of signage in the hall complete with business name, and full shipping labels attached - are billed appropriately!
Trevor T | Déménagement en ligneThe facilty is very clean and the staff is over the top nice and helpful
Nicole C | Premières impressionsAmazing staff, bright and clean location, great value. Will definitely recommend and use again in the future. Thanks Dan
DANNY SPerfect for what you need for the day! Can't ask for more.
CHRISTOPHER MHad to return 1st cargo van as low tire light on. No tread left on rear tires. Unpacked van, repacked into new van then 2nd van had service soon light coming on. Braking system and more alarms kept chiming through our entire rental. Was given $50 first return only. Very nice staff & large vehicle selection but obviously vehicles are not being serviced properly.
LORI KI have used this location several times. The staff are awesome. Very friendly and helpful. This is the reason I would only use uHaul compared to other rental companies. UHaul is the best!!!!
PASCHAL RThe rental van I was assigned was parked in the 2nd row behind the vans in the front row. I had to go inside and request that the attendant move the van in front of my van so I could drive out. The windshield washer fluid reservoir was empty, so I had to fill it myself using my own jug of washer fluid. I had a GM van which is an old obsolete design compared to the more modern Ford vans. I should have been assigned the more modern Ford vans, as they were the same price.
Marc VThis is the first time that we have used the services of UHaul. Our experience with UHaul was outstanding! Friendly people, excellent facilities, and no hassles! Thank You, Thank You.
donald s | Expérience généralePrompt and polite drop off … great experience from start to finish
Michelle KCourteous and professional staff, had me checked in within minutes.
Enza A | Expérience généraleKeep up the great work!
winston r | Premières impressionsexcellent établissement
Se HEmployee that attended me could not have been more helpful. First time renting a trailer and was they hooked me up and received the trailer back and helped so much.
CLAUDE AAll good, Thank you
BOZHIDAR DThe several staff members we interacted with were not friendly. However Craig at head office was amazing. Not having Apple Pay is extremely frustrating and you need to update your systems.
meghan y | Premières impressionsThe storage staff was wonderful and helpful in every way. My experience was very nice. Thank you again
IVANJ S | Expérience généraleExcellent service
ANI K | Premières impressionsWell planned & organized
FEDERICO C | Premières impressionsThe staff is super helpful , very effective in all aspects this location is very clean. They always have cleaning staff on site, day and early evening. Horrible at nothing and security it top notch!! Police were present on the last visit i had at this location. So security is taken seriously here. This eye opener makes a renter feel safe about there personal items and safety. I would recommend friends and family 10/10 times , i give this location 5 stars
Ryan M | Expérience généraleI can't say enough good things about U-Haul Storage! The facility is clean, secure, and well-maintained, but it's the staff that truly sets this location apart. They're incredibly friendly, professional, and always willing to help, making the whole process smooth and hassle-free. On top of that, the prices are very competitive, which makes it even more convenient. I highly recommend U-Haul Storage for anyone looking for a reliable and pleasant experience!
Enza A | Expérience généraleThe best I-Haul Storage facility I’ve seen and/or used
charles s | Expérience généraleThe staff is helpful and friendly, they took the time to explain everything and make sure I have the best value of my truck rental and the space needed to store my belongings during the moving process.
Raul N | Expérience généraleAwesome team here, I couldn't have asked for a place to trust my personal items more so! Excellent management and leadership is pronounced with respect to team members as I saw while attending multiple times . Thanks you U-Haul
Ryan M | Déménagement en ligneVery friendly staff easy to communicate well deserving five star at a five star manager is top notch very helpful would recommend this to anybody I know and would continue to rent because of their staff alone
Ryan M | Expérience générale24 hour access to the storage units would be nice
adesua e | Expérience généraleWe dealt with Clint R. Pacheco . (Oakville Ontario location) He gave us excellent service and was so helpful with giving us the best options for our move. An "A" star employee.
Gaetano M | Premières impressionsVery well run, had no problems at all
gordon m | Expérience généraleStaff at check in were not very knowledgeable and seemed to lack experience with your storage system. That is up to the manager to properly train staff.
Paul B | Premières impressionsseveral months several times the door wasn't opening for me I called customer service waiting hours in line as office not open that time I reached front office next day, they weren't know why it didn't open last night, thought some technical problems Next time if I were lucky it opens, again on random day it doesn't work. Until my move out date, I wasn't aware I don't have access after 10pm Why I wasn't told day 1 ubox also sucks, when I wanted to access, they forgot to bring to front. Several times. very bad experience. No one to listen to my concerns. Automatic billing also sucks
Maheepal P | Expérience généraleAmazing customer service very helpful staff thank you so much for all your help and support . 🙏🏻🙏🏻🌹❤️
Anita T | Expérience généraleThe staff we met were all friendly.
Pei W | Premières impressionsI've been to two Oakville location, south service road and woody Cres location . Both facilities are top notch, very well maintained, very clean and helpful customer experience. Well done management team and employees
Ryan M | Expérience généraleThe hallways were well lit when activated . The unit I was given 1775 was well positioned, secure , monitored and well supplied with carts and moving aids. It would have been nice to have interior unit lighting . Otherwise great .
Julie L | Expérience généralethough the storage activity went very well, accept, I was told that a lock will be in the storage unit and had to go back to the front again to tell them that there was no lock there ?? This should have already been confirmed that everything was in place, Check list should be created before new tenant moves in automatically. The booking of Moving labour was a disaster and had to cancel my rental truck as the moving company hired thru the U haul web site at the last minute, called and did not meet the original plan saying that the people had no drivers license and no moving equipment and was only booked for 2 hours but it would take them 5 hours by bus to get to location and ask for 350 dollars extra, so I canceled them, and had to hire another company 4 hours before the actual move, Very terrible and stressful experience using the Moving Labor tab on the U haul web site
Bob M | Premières impressionsI was not aware there was a different tier of service for 24 hour access. This option was not offered to me when I first acquired the locker. I would have got 24 hour access. It put me in an awkward situation when I was at the locker late one night. Facility is spotless though and well secured. Would definitely recommend.
Renaud C | Expérience généraleAll around very helpful and knew how to do there job.
Ryan M | Premières impressionsStaff offered me a storage unit that was not available so the computer system is not updated . The facilities are very clean and tidy and there are many carts and trolleys available to use
Julie L | Premières impressionsThe two representatives that assisted me on Sunday, July 7th were two of the best I've ever dealt with at U-Haul. They both deserve praise for providing such an outstanding experience.
ANDREW D | Premières impressionsThe lady who registered us was very friendly and helpful in expalaininghow the system works
john m | Premières impressionsNo lock in second unit - staff were quick to add the second. What's the point of checking in online ... When it all has to be be done in person anyway? Police rolled through after hours as another customer had "checked in" through the app, only for the alarms to go off....the check in really needs to be streamlined.
TREVOR N | Déménagement en ligneVery clean and accessible. The rolling carts are great to deliver your Junk to your unit. Hours of operation are convenient.
Dale H | Déménagement en ligneMel was Fantastic! Super helpful and friendly!
DALLAS S | Premières impressionsIt was just perfect
Bomin B | Expérience généraleThe Oakville location on the South Service Road is easily accessible from several streets. Staff courteous and helpful. Storage area easily accessible. Aisles well lit and clean. Washroom very clean. This is our second time using this facility and I'm sure we'll be using it again. We would highly recommend it to others.
keith h | Expérience généraleThe Manager and staff were extremely helpful and worked to find a solution for our storage needs.
janet w | Premières impressionsPromotional offer and facility location assisted the decision
Myron P | Premières impressionsAll good. Thank You.
donald s | Premières impressionsGreat services
ELIZABETHAKOSUA B | Expérience généraleNo issues, great service
W S | Premières impressionsVery clean and organized
Samia B | Premières impressionsGreat! So rare in the time in which we are living to find terrific people !
kent c | Premières impressionsManager never seemed to be onsite, lack of following proper procedures . Staff never had things ready on time and they were always confused on what needed to be done
Taimur C | Expérience généraleThere two staff working. A man and a woman. The woman (who told me on the phone that I had to be there 30 min before office hours ended) handled my paperwork and it look less than five min. After telling her that I've never rented a storage unit before, she told me what my passcode was and sent me on my way. Told me there was an elevator right as you walk in and that I was easy to find. I then tried to access the facility with my passcode with no success. After multiple failed attempts, I went back in and asked for help. The man came to help and he explained that I needed to put my passcode in two different things in a specific order, before I could enter. Then I entered the facility and walked around for a while looking for an elevator and couldn't find it. I checked the map, and the elevator seemed to be in a different part of the building and on the opposite end. We then had to ask the man for help again and he was patient with us as he told us that we needed to drive the Uhaul truck around the building to the other side to access this area and my unit. In conclusion, the man was very helpful after the woman did very little to explain anything to me. It was a long day moving and at least half the staff was willing to help.
Phil W | Premières impressionsWould’ve been nice for someone to show me how to use the access codes, when & where.
Ellen O | Déménagement en ligneThe only problem I had was the app's offer of a rent free month if you rent a truck wasn't being honoured. At the location they said they've had that problem before. U Haul corporate should fix that issue. Either don't offer it, or honour it. Otherwise it could be regarded as false advertisement
Miguel P | Premières impressionsPublic toilet was messy and no toilet paper all day, I was there at 10 am on Dec 2, 2023 until 10pm and the whole day the waSHROOM WAS NOT CHECKED, I INFORMED THE FRONT DESK WHEN I LEFT.
Lorna N | Premières impressionsIt is a good place to store your things. However, it might consider to reduce the prices.
DAVID N | Expérience généraleKeep up the good work people should use your faculty it’s clean , safe and amazing customer service lot of options to choose according to your budget and need thank you so much for making my move so smooth , I feel so relaxed and safe keeping my stuff in your facility thank you again …
Anita T | Premières impressionsStaff member was utterly useless. More interested in her phone than helping me. After I rented my unit she just handed me a map and didn't even circle the location. She should have also directed me to the location. Didn't care. She also should have gone over the sign in and signed out instructions as well. I ended up setting off the alarm. On a positive note the storage facility was clean, well lit and I was impressed with the check in/check out feature once I figured that out.
Dieter K | Premières impressionsThe staff was very pleasent and professional as well they provided a better alternative with the truck rental since I have a time sensitive matter that needed a truck asap and at first I reserve a 10" truck but it was only available for 12 hours which they suggest to get a 15" truck which was available and could have the 24 hours rental time which was great for me as well it had the built in ramp too so made moving my stuff much easier and didn't have to rush bc had the extra time. As well I was able to get the one month of free storage since I rented the truck so very happy about that and would highly recommend Uhaul!!
Airina B | Déménagement en ligneI was in a desperate situation; after driving 20 hrs, I finally arrived the U-Haul location in Oakville, there were 3 guys and they all said that nobody is going to unload my car from the trailer. A person loaded my car to trailer in Alabama without any hesitate. Also, It was a big frustration for me that, on top of all the tiredness, no one tried to help and acted indifferently, as if they were trying to get rid of it. You guys have to change your attitude!
Basak A | Premières impressionsEverything is excellent no complaints.
zia u | Expérience généraleThe staff was great, friendly and very helpfull!
Ian B | Expérience généraleVery good customer service!!!! Everything is excellent Thank you guys you are Amazing!
dragan m | Expérience généraleRefund policy is well received.
John C | Premières impressionsVery disappointed as I reserved the truck for 2 weeks and was told otherwise.
Niranjan B | Expérience généraleMichelle is an excellent manager. This location is top quality.
John C | Expérience généraleIf the rent was not so high I would have kept it. Maybe offer a package for long term renters for a deep discount? Remember, the most expensive storage unit is an empty one!
ROGERTODD B | Expérience généraleThe after hours to access storage is very difficult. The front counter guy gave us instructions on how to enter after hours but was unsuccessfully and a waste of our time and gas. Also, getting a hold of someone at this location is unheard of. It is done thru a call centre (remotely). Leaving a message to Call Centre to get this location to return my phone call was unsuccessfully as well. Newly renovated storage facility at this location was very clean and secured.
moukda w | Expérience généraleOriginal person I dealt with was very helpful and knowledgeable. The day I went in to arrange the unit the person in the rental office was not overly familiar with the storage rental process. The process ended up taking an hour which included several phone calls to a supervisor. Actual sign in and out procedures for unit were not fully explained - was not told that we needed to sign out on the keypad after leaving. Got it done in the end. Unit is perfect. Just recommend that experienced staff should be available. Felt quite sorry for the gentleman in line behind me as no one else was available to help him.
margaret b | Premières impressionsVery nice and clean place The staff are amazing The price for the storage and the track are very good compared with other companis
dragan m | Premières impressionsNice Clean facility, Friendly/helpful Staff. Highly recommend.
Sabeeh S | Premières impressionsLack of experience from staff regarding accounts and payments. I was paying for storage unit and ubox at the same time! for many months! Even after confirming and reconfirming that UBOX account was closed, yet I found out it was still an active account and that I am paying for a service that I don't have and stopped for many months
ashraf d | Expérience généraleThe people in the U-Haul at Oakville they are the best people, friendly, accommodating and respect on top of this the manager Michelle is so much cooperative
Nabeel T | Premières impressionsBeautiful building ad well-lit and extremely clean facility and top notch customer service.
Clint P | Expérience généraleAll good, no issues
W S | Expérience généraleExcellent service. Very clean. Excellent facility and value.
Don D | Premières impressionsEverything was above expectations. Site manager is professional and courteous.great experience
Claude M | Expérience générale24 hours didn't work and had to complain multiple times. When it did work cops called on me for be at my own storage unit. Michelle Spelic has poor customer service skills.
Chad H | Expérience généraleUnit was not well lit and the door lock had issues that were never resolved Arjun was especially helpful
Richard L | Expérience généraleMr Silece was a very friendly and easy to communicate with. Very very polite and respectful person.
AKBAR K | Expérience généraleLove this facility. Great experience overall.
Amy M | Expérience généraleStaff were friendly and helpful. Alarm system and good lighting made it feel safe and secure.
Seandra A | Expérience généraleVery clean and the staff were excellent
Rick G | Expérience généraleGreat, well maintained and absolutely clean place. Reasonable priced as well. Great communication with the office too. Will recommended to everyone who looks for storage.
Angelica F | Déménagement en ligneThe best uhaul by far! Cleanest facility and most helpful staff! Recommend to everyone!
Jack M | Premières impressionsThe only issue I had was that I had reserved a 10x10 unit, which was not available on the day I arrived to unload the truck, I was given 2 smaller units and then a month later had to move everything into a 10x10 unit. I did receive help from your staff and was compensated for 1 month of payment.
Melanie S | Expérience généraleSuper clean and everything worked well
Claude M | Premières impressionsNo issues, close to home and very helpful staff,
W S | Premières impressionsStaff excellent!
LIZ C | Expérience généraleThanks for the help
MATTHEWJ S | Premières impressionsAAA service and facilities
Daoud A | Expérience généraleCheck in was excellent, but lack of communication and follow up when canceling storage unit was beyond poor. I still have yet to recieve any type of confirmation email that is been canceled. They verified my email and it is correct. Several emails went unresponded to and after over a week of radio silence, I had to call them to get the cancellation processed before they charged my card.
HARMONY F | Expérience généraleI have had issues with this facility from the time I moved in up until September 30th, when a woman named, Elizabeth resolved it. Only took 12 agents to get this sorted. Won't recommend this storage to anyone. Merci.
Marsha D | Expérience généraleThe company is unorganized, no idea what they are doing. Wanted us from the 26 feet truck to move in the 10x10, and do stairs. After we went to other place why are yiu asking are we satisfied? We are not there.
Zoltan D | Premières impressionsStaff was very helpful and knowledgeable of their products & services.
RAJDEEPSINGH S | Expérience généraleU haul staffs are super friendly and helpful
moudood m | Expérience généraleThe process was easy and met all my needs quick
Robert R | Premières impressionsI made an online reservation for a 5x5 storage space at 79,95 CAD . when I arrived there, the staff told me that it's on second floor and I asked to see elevator and troy are available or not and he said, yes. Therefore I confirmed that it's okay for me . he said that also one space available at ground floor and changed my reservation to that. till now everything is okay but at the end I found that the rent of this pace is higher than second floor and he didn't mention anything about it. I know that it's just $5 and not a big money but exactly I chosen that warehouse and location based on the price. anyway, I realized this price different after I already dropped my items at the storage space and I was lazy to ask them to change my contract again to second floor and I move again all items to second floor.
Babak B | Premières impressionsI loved the facility and the team. I only left because I moved...
Anthony D | Expérience généraleIt was very inconvenient, it was my first time and I had a difficult time since the first storage that was given to me was very small and we were stranded there for a good 45mins. Since it was 4mins past office hrs with no one answering the service line. At one point we called the # and someone hung up. Finally Michelle gave us another unit, she was pretty helpful but the night experience was horrible.
Marsha D | Déménagement en ligneBeing charged rent when I moved out before my due date. Uhaul phone services are crap
Daniel L | Expérience généraleIt was awesome!
David N | Premières impressionsThe man who helped me obtain a locker was VERY helpful and nice, I am so sorry I forget his name, though I hope you probably have that information on your end. His customer service was great! Laura
Laura R | Premières impressionsThe staff were Awesome and the facility was very well maintained and clean.
MARY J | Premières impressionsGreat staff, good manager, a paradigm shift in service compared to the Brampton facility or the Royal Windsor facility in Oakville.
KELLYP W | Expérience généraleWhat more could you ask for - a safe, secure, clean and easily accessible environment.
George S | Expérience généraleAmazing Staff Thank you
Keith O | Expérience généraleThis location is a top quality storage facility. Additional restrooms are very convenient. My compliments to Michelle.
John C | Expérience généralefacility was very clean driveway parking lot ramp steps clear of snow and ice ( Oakville had a lot of snow and weather causing icy conditions this year compared to other years) parking available close to the entrance staff on site could be easily accessed by phone if I had any questions re site access billing etc
keith h | Expérience généraleThe only issue with the facility is the entry. It is hard to access the entry with vehicles parked in the entrance. Also the walkway is bumpy and small making it difficult to use a cart of any kind.
Julia A | Expérience généraleMichelle Spelic is a gem, her knowledge and professionalism is not only appreciated by us, but to all and Michelle helped us to secure a larger unit to accommodate our new appliances (still in crates). Michelle then followed up to close out our previous storage unit after moving right across the hall! Brilliant!
Terry J | Premières impressionsConvenient. Staffs are helpful.
BENJAMIN G | Expérience généraleWe tried to access the unit between 5 to 6 PM and the office was shut because it was a Sunday. But the door would not accept the code and I called 1800 number which didn't help at all. They said the manager at the site needs to be talked to. I had to cancel my plans and then come back the next day sacrificing my sleep and spend 4 hours to pickup and transport the items in my unit and then go for a 10 hour night shift at work. When i raised the issue with the employee and the manager they said they will have to talk to IT to look at the door issue. Not even an apology.
AJAY T | Expérience généraleGreat people in Oakville! Ignorant people running the Brampton facility. I go 30 minutes out of my way to see the Oakville staff!
KELLYP W | Premières impressionsMy move-out request was acknowledged but not effected. This led to erroneous charges on my account. But when i complained, it was corrected.
Chinedu E | Expérience généraleStaff were always helpful & courteous. Storage unit we had was well situated to the side exit for easy access. Unit and facilities had good lighting & kept clean
Danilo Y | Expérience généraleThe people were polite. The girl who showed me my room realized it wasn't clean already so immediately mopped it. But the service experience as a whole was absolutely horrible. We reserved the space and truck. Called to confirm everything was good the day before. Was thanked for confirming. Then. Arrived to be good our space was rented out. Apparently the reservation means absolutely nothing!! It as very upsetting. I had to move my mother in that one day and had done all the work to prepare only to be told that reserved means nothing to anyone at uhaul. The girl apologized that this is the policy. Offered to call another location. But we picked that location for a reason. It was very stressful for my senior mom. We ended up in a much more expensive space just to spent through everything. I'll not recommend uhaul for reliable service/policy. Still angry over the whole thing!
Stewart P | Premières impressionsRented me 2 Trucks low on fuel. Had to fuel up midway through a move with a truck full of belongings, no truck availability, also rented me another cargo van with a flat tire, had I not noticed I could have been in serious danger on the highway driving. Do better. Hoping to receive some sort of discount. Manager Michelle was friendly but she needs to have her people keep an eye on the trucks wayyyyy more.
Anthony S | Premières impressionsExceptional service and friendly, efficient staff.
GURPREET S | Premières impressionsPeople make the difference. The U-Haul people in Oakville have excellent customer service skills and are obviously well trained. You can always sweep a floor but it's very difficult to change a person's attitude. Oakville's floors shine and the people are polished. Well done U-Haul.
Clifford D | Expérience généraleStaff were professional and kind.
Sharron R | Expérience généraleAs usual; Great service and staff
Charles H | Expérience généraleAll would have been 5 stars, other than access hours . This is a newer facility and access to storage is limited to office hours . Kept items in storage for aprox 7 months and several times would have liked to be able access at later hours .
Petru A | Expérience généraleNot so keen on the ramp.
RAVINA M | Expérience généraleStaff very friendly Discussed how best to use the features and equipment on site to move in Facility very clean well lite Very good at checking the van tire sensor issue while we moved in Would definitely recommend this facility to friends
keith h | Premières impressionsAmazing team
mario p | Premières impressionsAmazing customer service
mario p | Expérience généraleFriendly and helpful staff. Excellent facilities, clean, in good condition and well located. I will surely recommend them.
Cesar L | Premières impressionsVery helpful and friendly staff . Great facility with indoor loading ramp. Great for winter .
Darryl C | Expérience généraleFriendly and professional customer service. Facility is very clean.
Dina G | Premières impressionsIncredibly well organised branch, everything is automated and simple to navigate. 100 % top business! Oh yes & 30 days free storage!
sean m | Premières impressionsVery friendly staff.
John C | Premières impressionsThank you !!!
Hea-Sun K | Expérience généraleService was friendly and efficient - even on labour day weekend when they were mobbed with people needing equipment.
Debbie M | Premières impressionsCombining UHaul and MovingHelp.com saved us over $3 000 compared to the lowest quote for a one-way move from Montreal (Laval) to Toronto (Oakville). Everything went smoothly, on time and no damages.
David S | Expérience généraleI would recommend this U-haul to everybody. Any employee I have dealt with have been simply amazing. Very helpfull, they did their best to satisfy any of my demands. 5/5 stars with no hesitation.
Gaelle R | Expérience généraleGood services
micheal m | Expérience généraleThanks
Chris W | Expérience générale