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Dilcia S | Expérience générale
Customer Reviews for U-Haul Storage of East Side St Cloud
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Allexendra V | Déménagement en ligneThe Rental Truck was very bad not safe to drive I have requested a refund needs alignment headlights are very yellow out dim it was so dangerous driving that rental truck then it rain for 2 to 3 hours non stop phone charge didn't work defroster didn't work it was a really bad truck I had star 0 for rental truck staff star 5 above and beyound
Lori H | Expérience généraleAll ace, staff was great everytime I had contact with them.
jodine l | Expérience généraleI used the check out process on the app. I did the checkout process at 7:19 Sat. evening and by Monday 10:15 am it had still gone unnoticed. I called the office and no answer, but it transferred me to a lady that helped me get a message to the office. 11:45 am the same day the office called andhe hadn't seen that there was a check out started, until I had him look into it and he finalized my check out process and sent a receipt to my email. I want to mention also that the restroom was out of paper towels and toilet paper during the after office hours I was there. Someone else had placed some napkins for people to use. Always seemed to have a bage of garbage just sitting in bathroom 2 times I used it moving in and out.
Tammy H | Expérience généraleMoney wise
LORRIE L | Expérience généraleHalls are lit but almost no visibility in the units. Bay doors are often not working. At least once a week the music was blasting so loud over the PA that you couldnt even talk to anyone you brought with. The worst was when the cheap lock they gave me kept getting stuck. I drove to Target and picked up a temporary one fearing the one they provided might not open again ..ever. it was sort of an emergency fix to secure my unit until I could get a better replacement. Apparently u haul staff didn't approve of the only lock available locally in an emergency. SO THEY LOCKED ME OUT OF MY PAID UNIT FOR 3 FREAKING DAYS!!! ON PAID UNIT, no friendless note saying you need a better lock, we're just going to seize your property and take our lock back off wherever the f we get around to it? Def deal breaker. I'm not paying 200 a month for that BS.
Jody S | Expérience généraleI called several times to actually speak to someone about the mouse infiltration into my storage unit and water damage from your leaking roof to no avail, that is why I cannot recommend this facility. This is a basic customer service need, to a long time paying customer that was not met when I needed you. Disappointed.
Brian P | Expérience généraleEase of access while maintaining high security has me feeling confident about choosing this location.
Jillianne L | Déménagement en ligneOpen 24hrs so very convenient. Close to my home and clean area.
Jodine L | Déménagement en ligneSee you in the spring.
TOBY C | Expérience généraleNice clean units!
Brian F | Déménagement en lignewonderful place
Kersti C | Expérience généraleSome staff has issues with her back which caused us to be late to our appointment due to her complaining about her back pain, maybe she should see a doctor and not tell your clients.
Laura A | Premières impressionsThe staff at the Lincoln U-Haul facility were incredibly nice and helpful! Merci.
NYALAT M | Expérience généraleThe alarm works!
Jason M | Expérience généraleIt was very easy to get set up with the climate controlled storage unit. I needed to adjust the unit I was in and needed to make a few calls to figure things out. The folks at the store were ridiculously patient, and got everything ready to go very quickly. Really appreciate it!
MICHAEL S | Premières impressionsMy move out date was the 9th of March and key was rerurned. I was charged again for the next months storage fee on March 12th and it cleared my bank on the 14th. I called and explained to Uhaul that i had already moved out and returned my key and the person from uhaul said i didn't remove the lock and thats why i was charged but, she assured me she would take off the lock and reverse my storage fees. So far it has not been reversed.
Jillani F | Expérience généraleAccess code was given for building but not how to disable alarm. I have an outside locker so did not need inside access.
Thomas M | Déménagement en ligneI have had so many issues that is the reason I no longer have it.
Mckenzie J | Expérience généraleEverything in my move went smoothly with every aspect of UHaul!
Dean K | Expérience généraleClean and warm just like I liked
Mary M | Premières impressionsGreat storage and friendly helpful staff but prices are a little on the high side.
Michelle L | Expérience généraleNeed a better instruction online about how to access the building with the access code.
Kiet N | Déménagement en ligneI was happy to have the climate controlled storage. And the inside loading area was a plus. Everyone I dealt with was helpful, professional and friendly. Good experience.
diane l | Expérience généraleI did not feel safe at this location.
Pamela G | Expérience généraleI didn’t like the fact that you have to pay $10 extra just to get 24 hour access
marty o | Expérience généraleThere are major potholes in the driving area. Also, our lock was stolen from our unit and there are no security cameras in the back storage area to prevent theft.
Denise R | Expérience généraleBetter longer hrs
Melissa K | Premières impressionsThank you. No complaints. Perhaps let renters know to take pictures after cleaning out and exiting.
jennifer k | Expérience généraleStaff were very helpful.
Mindy S | Premières impressionsThe staff and facilities were excellent! Their assistance made my active-duty move substantially more efficient. Thank you, U-Haul!
Jason P | Premières impressionsThere was a leak in the unit but it was taken care of and I appreciate the help getting rid of the remaining items
Sarah F | Expérience généraleHigh rent
Shiloh M | Expérience généraleI will recommend y'all to other people
Lauctria B | Expérience généraleLetting ppl know that pick up takes longer then 10 minutes and make sure website doesn't crash
Dawn FMike Is the best Gm every he really cares and have conncern about Satisfying the customers so do Ben and the orher guys such a great team Uhaul Rocks
Lori H | Premières impressionsSad when a complaint is ignored and you pay for a unit that supposedly secure and people prop door.
Jarod B | Expérience généraleSome of the nicest and most helpful people I’ve met especially with the stress of moving! 10/10 love their service
jazzmyn b | Premières impressionsGreat experience, loved the 24/7 access and friendly team.
Brian D | Expérience généraleI do have a few things to say about your billing that I don't understand! When you say you get a free month EHY do you bill a $36 fee if it's free ?
Kelly J | Premières impressionsGreat service! Detail oriented! Clean facility!
Erika A | Premières impressionsNo lock or tag was located on my unit. Had to reach out to customer. He then delivered the lock to me
Tyrone W | Déménagement en ligneFriendly knowledgeable staff.
Phil R | Premières impressionsI rented a unit online and was instructed to show up directly at my unit because it was ready (I had the unit number, door code, etc). I showed up and my unit was zip-tied shut. I called 3 different phone numbers, including the manager's (which was listed on the complex door) and no one answered, so I had to drive back to the office which was a few miles away. When I told the workers I couldn't get in my unit, they suggested I use a lighter to melt the zip-tie? I do not own a lighter, and I should have been notified I needed a scissors or another tool to access my unit (in reality they should have opened it for me ahead of time). It ended up being a blessing in a disguise because at the complex I felt uneasy. My unit was in the back corner, it was dark, it smelled, there were stains on the floor, and there was a sketchy man hanging out by the front door when I left. There was a couple waiting by their vehicle because they didn't want to approach the front door with him there. I did not feel safe there, and would NOT recommend renting at this location (both 250 N Hwy 10 and 126 Lincoln Ave SE) due to this and the rude customer service! I ended up closing my unit when I went to the office and the two men working literally laughed in my face when I told them I felt unsafe. Oh, they were also trying to close up a half hour before the store was supposed to be closed, which is unprofessional. Avoid this place!!
Laticia M | Expérience généraleI had an issue with my unit and the manager Mike and assistant manager Ben were OUTSTANDING! Helpful, Kind Compassionate!!!! I was very impressed!!!! They made my problem less by their kind and caring ways!
joanne g | Expérience généraleA free month including a free lock and 2 keys. Secure and clean facility. Merci.
Gail M | Expérience généraleI was impressed by the service ( Staff) very accommodating and flexible
marty o | Premières impressionsMerci.
Michael S | Déménagement en ligneThe map at the facility was a bit confusing but we found our unit and everything went according to plan after that.
Monica R | Déménagement en ligneThe staff was incredibly helpful whenever I had questions! I have already recommend the company to friends!
Terri M | Expérience généraleWould love it to be 24hr acces
justin m | Premières impressionsI was able to always reach someone when i had a concern, And the manager Michael was very accomodating all the times I locked myself out or had to cut the lock off.. By far the nicest most understanding grou of people working there. Everything was immaculately clean, and I like the secure entrance so people cant just follow you in. Thank you so much for everything...
turea s | Expérience généraleRoof leaks in storage place trash cans and buckets ever to collect the water. Staff is uneducated about there job. Doesnt know anything and GM is very rude and unprofessional.
April G | Expérience généraleVery friendly staff at the store location.
Jon C | Premières impressionsThe storage unit was much smaller than expected and barley fit all the stuff :(
Amanda T | Premières impressionsMr. Nord was amazing and exceeded all expectations! Great experience!
Kristy G | Premières impressionsThe outdoor storage unit had a minor leak on the front (cab over) area.
joseph g | Expérience généraleHave used them before and will again in future. And will tell friends and family to use them. They are great.
Todd K | Expérience généraleTodo muy bien. Excelente
Hector M | Premières impressionsAwesome truck and transport drove very easy.
becky s | Premières impressionsWish I had known the unit would be zip tied closed so I could have been better prepared to get into it without an extra trip.
Maureen M | Premières impressionsGreat experience with this storage facility.
Todd K | Expérience généraleVery helpful and friendly staff committed to customer service and satisfaction.
Maryjude H | Expérience généraleVery helpful
MARY S | Premières impressionsThe guy got me all signed up and then I drive over and the other guy tells me I can't put bikes in storage. Complete waste of my life dealing with that guy! I mean he doesn't know motorcycles aren't allowed? I would think that the workers would know something like that!
jeffrey g | Premières impressionsFriendly, knowledgeable staff. Love Ben. He's the best!
nancy b | Expérience généraleVery friendly staff.
Beverly O | Expérience généraleBen from the east st cloud location was very helpful. My key didn't work I had been back already and he personally came to location site brought me a new key and showed me through the facility and made sure all was well..THANK U BEN.
turea s | Premières impressionsfriendly and helpful offered lots of options to fit our needs .
Krissy J | Premières impressionsWent above and beyond to make sure I got what I needed. Will continue to use there services!
JEROME K | Expérience généraleOverall, the experience was exceptional. The GM was most helpful and professional. Only things I would change are the following: Extend access hours on the weekends to 11pm. Lighting inside the temperature controlled units was a bit too dim. Additional lighting would be appreciated. Also, having a broom to use would be helpful.
Jamie K | Expérience généraleThe reservation was changed very last minute. Was very difficult to sign in to the uhaul account. Customer service was great, however, I did spend 30 minutes on hold over 2 separate calls. The online check-in process is ridiculous. You should inform customers when they choose this option that they need to be pre approved to complete the process. I spent a total of 1 hour and 15 minutes trying to get my truck. Which meant that I was unloading the truck at the end of the day in the dark. I had not planned that so didn't bring a flashlight with me.
James NI rated the drop off recommendation as not applicable because this location has not opened for business yet. I dropped off the truck and their just happened to be a Uhaul Representative there working on the building. He phoned the other location and let them know I dropped the truck off.
Thomas K