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CARL RCustomer Reviews for U-Haul of Arcadia
Testimonials From Recent Customers
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James thanks for all the Great Help. Juan Cruz
JUAN CShawn was great, friendly, informative and got me on my way quickly!!
REGINA WU-haul rep was friendly and apologetic. Said she would file a report for me. Fantastic location
DONALD HNothing. Guys in there are always awsome. Have been renting equipment from uhaul a few times a year for several years. Always clear cut, straight to point rentals with no hidden fees. Equipment is always well maintained, operational and stout. Will continue renting from uhaul in the future. Reminds me of growing up with a father in the military and constantly moving around the states.
MATTHEW FTrailer was full of sticks. Two evenings after work I tried to return the trailer after hours but a box u-haul truck blocked the entrance. It wasnt until the third attempt I was able to squeeze by the truck just enough to enter the parking lot and drop off the trailer after hours. Now they are demanding more money. It's not right.
MICHAEL BWebsite or electronic contact is for sh*t. Actually talking to peeps at the store....excellent!!!
JEFFERY FI was told my box would be ready two different times only to show up and find that it was not actually ready. There were some serious issues with the communication among team members and the data in your computer system
seth wI did not rent from uhaul recently.
Patrick WCould not return the U-Haul early on Sunday. Received a call from an angry representative as to why the equipment was not returned by 7:00am. The reason being they open later on Sunday. The U-Haul rep left a vm that if we did not return this call, it would be considered stolen. The angry vm came after the return at 40th and Camelback Road was completed. Go figure.
MARK BStaff was amazing I got there early they opened early I wasn't there 10 minutes and I was on the road with my trailer. When I was done the gentleman was outside, unhooked my equipment offered to fix an issue and I was out of there in less than 5 minutes. Awesome! Amazing! Excellent customer service. Thank you!!
ALAN GThe staff was helpful and the process was simple and the cost was fair. The receptionist in Mesa went over and above to make sure we had what we needed. Thnks
JEFFREY MExcellent location. Good service. Very friendly and enjoyable to work with. Clearly appreciated my business. This is my go to UHaul lot.
WILLIAM HIt was disappointing the Cave Creek location, where I rent the truck, did not had the truck I rent, on the pick up date, so they sent me to Arcadia. The attendant at Arcadia was awesome.
Sergio GEvery professional thank you!
TERRY DThey guys were very helpful.
KIRSTEN HPerson was really helpful and explained the steps for pick up
Lorena Ocan always rely on dave/camelback u-haul. professional, friendly, and reliable.
DAVID RI do not like the fact that U-Haul made me give the names and contact information for two references. Is that even a real requirement, or are they just invading people's privacy on their own? Giving all of my own information as the renter should be sufficient.
SHANE Oalways a perfect experience at camelback uhaul.
DAVID RRear door sensor said door was open, but it was not.
JOSEPH CEverything went well - thank you!
ADRIAN HAwesome
Luis ONa
DAVID Rthe owner (dave) is the best!
DAVID RMy rental of a trailer was simple and everything went as planned. All personal were friendly and professional. Can't ask for more than that!
JAMES KManagement was great, will refer anybody who’s looking to rent any type of moving equipment to go to this location?
CAMERON CCustomer service its very important. Listen to the customers before making assumptions. It's very disrespectful not to let the person talk when they are trying to explain something.
Luis OProfessional and fast
DANIEL WThis person help me with my truck rental process very very professional
MARCO RCustomer service was excellent.
TERRY HI will never be back, and I will be sure to tell everyone about this situation. When checking in, I told the gentleman whose name tag stated he was the owner that I would be back between 1630 and 1830. I called the location at 1730 in effort to let the Uhaul team know that I would be back in approximately one hour, but no one answered after sitting on hold for a minute and a half, and then another 30 or so seconds waiting for the customer service team to answer as no one answered at the Arcadia location. At the time of dropping off the vehicle, I was told by the gentleman that because I was more than an hour late from my original drop off time, I would be charged for a (second) full day. This is absurd. First and foremost, this business practice is predatory. The owner knew I could be back at 1830 and did not adjust the time because it's profitable for him. Second, it's wildly abusive as there was zero indication or conversation from the check in person that there would be a FULL DAY's fee for being an hour or 2 late. Why didn't the owner change or recommend me changing the check in time to 1830? Unbelievable.
BRIAN SThe guy at my check out time was not friendly, he looked like he was not happy at his job. I had to go back in to get my receipt after he told me the guy who was checking the milage would give me a receipt! That was the worst part of the delivery of the truck back. He was to busy chatting with the guy checking the milage instead of helping me
IDA PMerci
JEAN-JACQUES DThe manager, David, was extremely helpful and I would gladly rent from this particular U-Haul location again.
LAURA BGreat service and experience with this location! Merci.
GORDON HPerson behind desk rude! And just not nice, won't use that location ever again and will tell others to use other location also !!!
JOHN WVery easy and organized.
MATTHEW MDave at the location was very professional and thorough. I always rent from this location because they make it so smooth and easy.
ROBERT HExcellent
DAVID RVery helpfull workers and reasonable prices!
CARLOS SCheck turn signal lights not only brakes on the trailer.
MARVIN BDavid was very nice!!
JAZMINE JExcellent service à la clientèle. Everything was perfect and easy!
ANN HI used the dropbox as they were closed for Christmas, but everything was easily accessible and instructions were clear.
JOEL TThe guy was awesome!!
ROLF MSteering wheel needs a new cover.
cynthia cAmazing experience and value!
NATHAN HSavannah at Ferndale Uhaul is an amazing person and made my relocation to northern WA very delightful. Christina who dropped off and picked up Uhaul Box was excellent at running the forklift. I'm a very happy customer because of those two valuable staff members.
Thomas WVan was clean & performed perfectly, but was overdue a required oil change. The check equipment app would not upload all photos of the van, requiring several tries and assistance from the agent.
MELVIN EService was excellent, except the delivery of the Container took an extra day. No problem except the two extra trips we had to. Make to meet up with the container. I did not complain … you asked !
grant freally enjoyed the ease of renting and returning a 10' truck. Thank you David and Christopher!!
ALICE WMy experience with U-Haul was excellent all the way through. I was missing a part to be able to tow. He found me a location that had it and could install it. When I got there, they were expecting me and found an easier solution and had me headed back to pick up my trailer super quick. Every employee I dealt with at both locations was polite helpful respectful and just overall nice. It was such a positive experience, and took away the stress I was feeling over doing something is not my normal day to day scope.
Julia KChain broke. Replaced it myself. Want money back or refund thx
JEROME HDavid Tucker at the Arcadia Location is always super helpful, efficient and a very well maintained business. I give it five stars for service! My favorite location.
Cynthia SToo many restrictions on the cargo van.
CEDRIC JHave not received my final bill ?
JOHN GFirst no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.
Barrett C | Expérience généraleTrès bien
Nick W | Expérience générale