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JOHN DCustomer Reviews for U-Haul of Fair Field
Testimonials From Recent Customers
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The team was excellent, very professional from all aspects.
PAUL FRien
CAROLYN MDid not have reservation, had to wait to pick up, surge brakes did not appear to work on trailer
MICHAEL RThere was no waiting area so I had to stand outside while the hitch was being installed in the sun and heat. They quoted me 2 hours, which ended up taking over 6 hours. I definitely would not reccomend their service!
Jesse HLower the prices, I used a dolly for 2 hours and was charged the full amount
Derek MPeople were nice to deal with, The Truck wasn't out and ready, it was parked behind another truck, trailer rented should have been one for a motorcycle they had a couple there but wound up with a utility trailer, Cup holders were dirty and there was a photo copy of someones drive license behind the seat.plus other trash. Truck was sooo loud that we had to wear ear plugs . ( was told at return center all I had to do was take it out of tow)
THOMAS MOnly needed trailer for few hours but have to pay for a full day. Feel it could b better if it could also be done on Hourly rate like some other local businesses.
TRAVIS Jeverything was above expectations.
GARY MThe guys
AMBER RService was great! Very friendly and professional! Merci!
BETH CThe lday who took care of me was great! Very efficent and knowledgable. Also, easy to work with!
JONATHAN BThe staff that assisted me were very polite and helpful. Appreciate that every time! Thank you guys!
DALE CVan was ready at time of pickup and the young woman at the counter was friendly and super helpful. Overall process was smooth and enjoyable. I would recommend this location to anyone in need of a rental truck or van for moving.
WILLIAM WBest experience I have ever had with renting from you ! Thanks
STEPHEN CNo changes needed.
David BI broke the jack handle on the car hauler I rented. I was charged $77 which was a 40 % discount since I paid right away. I thought that was very reasonable and there was no hassle. Ty U-haul.
RONALD BHuntington location is great very friendly people work there
manisha pThe agent that helped with my rental was very nice and professional. Pick up and drop off was quick and easy!
SHAELYN FRien
JAMES Si am currently a uhaul dealer when i picked up the van the lady inside was very polite. when we went out to get in the van it was nasty the out side of the van was filthy and then mud was in the floorboard we took off and as soon as the sun hit the window, we couldn't see out the window at all had to stop and clean it just to be able to drive
JASON CGreat service
CHRISTOPHER BI for sure will be using them again! Easy pickup simple drop off.Affordable and Durable equipment. The staff was very inviting and down to earth. The location in Huntington wv, easy access close to either Chesapeake and proctor illegal, bridge considering In live in ohio, Convenient location. AGAIN THANK YOU ALL AND I WILL BE BACK TO HAUL MORE 8N THE EARLY SPRING.
BRITTANY KNothing - employee was helpful and patient with me
AMY GYoung lady checked me in - record time.
MICHAEL MPersonally believe that I was overcharged for the mileage for using the equipment the staff was not very helpful explaining everything and the equipment was not clean
JENNIFER LThe guys working on 2/1 in the morning handled a very busy store really well! They were helpful, friendly, and efficient.
SARAH WExcellent service!! Customer service representative was great!!
Sue aJason and Katie were both exceptional and they were very kind and courteous on a very cold day. Additionally, Jason gave a lock to my girlfriend Julie ❤️♥️ as a kind gesture, and we both really appreciated very obvious consideration for others! You don't see that too often these days and was very heartwarming! May God bless Jason and Katie!They both deserve a 10 star review!
JAMES FOutstanding customer service.
CHRISTOPHER BEmployee was great, very friendly, I worked with him to help move the frozen trailers around so we could get to the one I was renting. My complaint is location, that lot is so small, and so tight to get in and out of. Very little room to get trailers or trucks in and out of. I honestly only go to this location if it is my last resort.
PETER FThe lot was covered in ice and snow. There was only one employee working. Had a very hard time hooking the trailer up to my vehicle.
JAMES GQuick, professional service! Vehicle was ready as promised, resulting in minimal time at the location. This is appreciated!
Clinton BExcellent service à la clientèle
JEREMIAH WGuys were great!
CHRIS RAlways a great experience
Wendell HI've rented from this location several times and the staff are always helpful and professional. Suggestion for UHaul is to modify the ramps on the 5x8 ramped trailer. The lip on the ramp is so thick that it is often hard to roll anything that doesn't have 6"+ pneumatic wheels onto the trailer.
Stephen PGreat Service!
BOBBY MThough the location was helpful, it was clean and stable for sure, but it was poorly located, for the amount of equipment there, it was definitely too small of a location, it's difficult to maneuver here.
Christopher TColby very friendly and explained everything necessary for a smooth and quick check in and out. Efficient and no hassle transaction! Received a new van, very clean and operated smoothly. Thanks UHaul and Colby☺️
SHERRY HEven though I had broken my phone that held the contract these guys were super. Quickly unhooked the trailer gave me a return receipt and we were on our way
LARRY CThe staff at this U-Haul location are very quick and professional. They got me signed up and out the door (truck rental) literally in a matter of minutes. This, all the while assisting another customer who was there ahead of me. It was the same story on return. The agents processed my paperwork, inspected the vehicle, and got me on my way just as quickly as when I first arrived. This is a five star place, easy to get into and out of. Would definitely use again.
CRAIG PGreat group of ppl working here and always eager to help and get things taken care of
BRANDON SWe were told we would receive a discount for receiving a non functional working equipment. We have not. So I would recommend to anyone Uhaul based on my experience with pick up and drop off.
JAMES MI have been to this location a few times , yes very nice
CHARLES MEver since 10/28/24, the first time I rented a long distance one way trip U-Haul. When I went to pick up, the guy acted like I didn't know what I was doing, no dolly or blankets and I've had reservations for a week. So had to go to another Tampa location further and get a dolly cause they had none. Then I was supposed to get a free month storage when I arrived, I reserved that way. Then I got charged $135 anyways, been trying to reach a manager since 11/2/24 regarding this. No return all yet. Then I moved stuff out of storage just 2 days ago. I did mobile check in it declined my card but then took off $75.71, so I went inside and he redone the rental and charged my card another $68.58. So I was double charged. I extended the U-Haul until 4:30pm instead of 12:30 pm to be returned on 11/20/24. They start calling me, my back up number having everyone tripping out over the truck being late, like what? I mean the whole U-Haul experience has been a nightmare for me. I just thought you should know.
HEATHER MEnhance your towing experience by installing a jack on the tongue, making it easier to connect the 6 X 12 cargo trailer to your vehicle with confidence and ease.
TONY PThere was a headlight out on the vehicle and since we did a good bit of the moving at night it was difficult at times
BARBARA GHelp customers estimate how much gas to put back in the truck before returning. I put way too much and could have saved some money
Sara RAlways my gobto location for my rental needs. Staff treats you like family instead of just a customer
RONALD CAs compared to a previous rental, which I had from this location a few years ago, these folks were extremely prompt, polite and professional. Thanks for a comfortable experience in an uncomfortable moving situation!
WILLIAM JI have used the service at this location and I've had no issues there.
RANDY C