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James RCustomer Reviews for U-Haul of Marlow Heights
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always great customer service
albert wMake is easier for the puck up and drop off easier for the customer.
Tracey NVery busy but the service is quick and everyone is respectful. I'll definitely us them again
Tracie WIt is very annoying to have to do all the work to rent one of your trucks. The guy just basically handed me the keys.after I did all the paperwork and then still had to go outside find the truck and take pics of everything. I don't work or uhaul!!!!!!
KATRINA MI was extremely satisfied, thank you 😊
GERALDINE F | Premières impressionsNo improvement needed, they are very professional
GERALDINE FContinue providing great customer service
Velvet MThe people that are serving the public. They show you very much respect and are respectful, nice. I would love to always rent there!
Sarah sJust an all around good day
Otis TThe people that work for U-Haul at this location are always on time. Very very good manners very very good customer service and I will always continue to go there.
MICHELLE Doutstanding customer service
katrina pGreat 👍 customer service!
Alffreeda MThere's nothing that needs to be improved. The place was clean. The employer was efficient and knowledgeable about what he was doing. I've rented there before. Things have changed for the better. Less paper work to sign. You're in and out. I like that. Keep up the good work.
PATRICIA RThere is one reason I would recommend this location. That is Benjamin W. He is a excellent example of a professional worker. He took the time to help me with my reservation when I arrives, I was having challenges completing my rental. When I returned I again experienced challenges checking out. Both time other people just said go do this or that, but if they took a few seconds to assist it makes a word of difference. I know everyone wants to do everything fast but I would probably had left without Benjamin W. assistant. It only took a couple of seconds. Thank you again for the caring, excellent service Benjamin W. I took time to write this because, my wife had been planning this move of a few items for weeks, it blessed her so I am blessed.
Terrence SRent reliable equipment.
Michael HThe manageable's well knowledge even when it was a little problem he took care of it. He was in and he was out. He was able to get a truck, but not the size that we want, but that was OK and then he advised us the next time just go ahead and and then an appointment ahead of time so that the truck can behealed
WILLIAM KServices from the Supervisor and a lot of the employees are unprofessional . The amount of of verbal sexual harassment going on in that particular Service Center is ridiculous. The customer service all around since The supervisor Kenneth got demoted is just trash!!
Gladys D | Expérience généraleThe customer service was great!!
kathy gEverything was fine except I order a dolly but never recieved one
Ashley SContinue great service
ROBERT FWorkers were pleasant and help with loading the information on my cell phone. Keep training and keep the employees motivated to continue to give great service.
Cherry WOk
Keno POvercharging customers for inaccurate mileage,
Breonna Scustomer service was awesome
Sabrina CThis is MY FAVORITE LOCATION AND THERE IS ABSOLUTELY NO COMPLAINTS
ANDREE HThe air bag light, check engine light and other maintenance lights were on in the vehicle. It was also on empty.
Freda Cthe staff there are always 5 stars!!!!
DWAINE TCustomer service wonderful
Dorothy GYour great
FRANKIE BThe customer service was great and he helped me through the whole process and the return went even better was in and out on time
kimberly lJust keep doing what you doing. This location is pleasant professional and efficient. They always are helpful and go above and beyond with customer service.
Christine CGood service
Nabil MThe customer service was very know
Thomas AExcellent service à la clientèle
Shone WI had no problems
Jerald wDon’t depend on the App so much.
REGINALD NStaff is always willing to help
DWAINE TThe manager was very helpful. He displayed his patience and dedication to me and other customers when the UHAUL automated system was not working properly. He helped all the customers in the line, including me and I appreciated him for that. He was awesome.
Basean HThe best service ever. Ill come again for my moving needs. Merci
lois jI didn't get a receipt.
BARBARA D | Expérience généraleEverything was available and that was Awesome.
Kimberly BU boxes is trash customer service trash and yall robbing people. I'd never use yall dumpster juice smelling ass again
tobias lNothing everything was perfect
cynthia CTruck have maintenance on it truck wasn't good to many programs with it
Marian BThe front desk agent was rude and disrespectful. She was not helpful at all. She didn't even acknowledge me when I walk through the door. Also she never stood up out her chair. I asked for help with returning my truck, all she kept saying was everything was done online without assisting me. She needs some customers service training.
Tina KI had a great experience with Sheldon- he helped me and my Dad navigate the app and all the approvals and take pics of the vehicle etc and got us on the road quickly.
Haley MAll very good. Thanks
OSCAR GIt was challenging using the new Uhaul App, but once I got connected it was a breeze. The guys was patience in explaining the system... This is my fourth rental loyal customer....
Sonji YThe 15” truck kept cutting off every time I stop at a red light .
TYEISHA DCustomer service was outstanding.
Senita YVery Helpful Staff!
David MEveryone at this site was very helpful. Would definitely use again.
Kenneth MThe system in place is not user friendly.
Rodney AThank you Brian Baker for making everything right. We appreciate all your help
Irana C | Déménagement en ligneDid well during very busy conditions
MARTIN K | Premières impressionsEach person I encountered was super helpful and friendly. Thank you for your great service!
Lenore F | Premières impressions