Customer Reviews for U-Haul of State College

6 532 évaluations

1235 Benner Pike   State College, PA 16801
(half a mile from the Nittany Mall, Ubox warehouse is at 2000 Axemann rd Bellefonte 16823)

(814) 234-8719

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(814) 234-8719

1235 Benner Pike
State College, PA 16801
(half a mile from the Nittany Mall, Ubox warehouse is at 2000 Axemann rd Bellefonte 16823)

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Overall, my experience was mixed. On one end, receiving my U-Haul truck was a quick process. On the other, I had a horrible experience because Timothy, I believe the manager, attached my car improperly. When I arrived at my home 8 miles away to put the final touches on my move, both car straps had come off. Therefore, I called the U-Haul service line so that they could contact another U-Haul representative, Bubba, to reattach it for my ride south to Charlottesville, VA. Timothy's error caused me to lose time trying to receive my keys to move into my apartment. I want a refund of the $100 I spent on my Car-transport fee.

ADAM M 
Évaluation :
5

Extremely helpful was.a relief that they were there to help with our return. Excellent service!!!!!!

ROBYN D 
Évaluation :
5

This location is close to my home. I have used them many times. They are professional and friendly. They make sure they go over everything with you in regards to your contract and the equipment you are renting. I have had nothing but great customer service at this location. I always recommend this location to people over the other location in my area. I appreciate their hard work. Merci.

GRANT R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan H 
Évaluation :
5

Fast, professional, and helpful in every aspect.

BENJAMIN B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott L 
Évaluation :
5

The staff at this location is always great to work with. Helpful. Efficient. Knowledgeable. Always a great experience.

WILLIAM L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE M 
Évaluation :
5

Everyone I interacted with at U-Haul was professional and helpful. The pick up and delivery were easy to schedule and modify according to changes in time needed to load and unload. The only thing I might suggest is to provide some extra protection where screws and mounts stick out on the interior of the box. I taped cardboard over them where they might rub furniture.

Mark G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDAN B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL S 
Évaluation :
5

Very helpful staff!

JOHN K 
Évaluation :
4

All good!

HENRY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liam F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T 
Évaluation :
5

Tim went above and beyond for us

Martha J 
Évaluation :
4

Everything was fine. I parked the truck by all of the others and followed the in app instructions. I went to put the key in the drop box and one of the workers yelled at me for parking the truck in the wrong spot even though I did the mobile pick up and drop off. Maybe some more clear instructions when returning to this location from another one. I dropped it off during business hours rather than waiting for the scheduled drop off.

Roy M 
Évaluation :
5

Everyone was very professional courteous and helpful. Made it very easy!!!

CHRISTOPHER C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R 
Évaluation :
5

Hepful, friendly staff -- the owner -- made the pickup and return a breeze.

STEVEN S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn H 
Évaluation :
5

I've been renting equipment at this location since '99 and I've had nothing but exceptional service --

CHRISTOPHER E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED P 
Évaluation :
5

Made a reservation online. Got there and the equipment was ready. Checkout was smooth and easy. Great, helpful job at front desk. And it was just a utility trailer but they helped with hookup, confirmation and everything related with no problem. Good experience. Appreciated the help.

STEVEN S 
Évaluation :
5

Great staff, thanks!

ERIC S 
Évaluation :
5

Not much! Pleasant & went above and beyond throughout the process.

JAMES P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L 
Évaluation :
5

Both the staff at the State College pick up and drop off were very helpful very professional. I've rented from U-Haul many times I've always been very happy. Merci.

Julie E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPH D 
Évaluation :
5

I had excellent customer service! Easy process from the time I arrived at the location until I pulled out with the trailer!

Fred P 
Évaluation :
5

Super easy and staff where very nice

Charles S 
Évaluation :
5

Tanner and the team at this location are THE BEST!!

WILLIAM L 
Évaluation :
5

The pick up and drop off were very convenient and easy. Polite and professional staff.

JOHN W 
Évaluation :
5

Everything was perfect!

THOMAS O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C 
Évaluation :
1

$25 cleaning fee is bullshit. Reverse it or I'll never rent from this location again. Any mud on the undercarriage is a function of you parking the rig in it! Disgraceful! Fix it!

ERIC L 
Évaluation :
5

I returned just as they were closing and rather than have me just do the electronic return the guys took care of everything for me. This offer was above and beyond as we had a terrible weather event and they had no power for two days.

James P 
Évaluation :
3

Th A/C went out on the truck I had. I told the associate about it when I turned it back in. He fiddled with it and got it to work and then says it's just fine. I shouldn't have to fiddle with it trying to get it to work. And a guarantee you that he didn't put in any kind of work order to fix it for the next person.

KYLE P 
Évaluation :
5

Very easy location to get to. The employees were very nice and very helpful in assuring I had a great experience and a safe truck for my long distance.

Mary F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L 
Évaluation :
5

Nothing everything was perfect !!!

John S 
Évaluation :
3

The passenger rear tire had low tire pressure. Stopped at a gas station to put air in tire, but eventually it registered low pressure again. The brakes were terrible.

Linda Z 
Évaluation :
5

This location needs more space. It's very tight getting in and out.

JOHN G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAL B 
Évaluation :
5

No improvement necessary! I was running late for my pickup time and the employees were super understanding. I arrived shortly before close and they quickly got me squared away while still making sure we were safely and correctly hooked up, ready to go, and had all our questions answered.

LEVI U 
Évaluation :
5

There was a hole located in the attic area of the truck, which allowed water to get into the back and soak everything in the front portion of the truck

KENZIE M 
Évaluation :
5

The people at State College/Benner Pike U-haul are the best. I've dealt with them many times, and they are always very friendly and efficient to deal with.

THOMAS B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENES G 
Évaluation :
5

Everyone I worked with, from the customer service reps to the delivery person, were very friendly and helpful. I had one small issue along the way and it was taken care of immediately. Overall I am very pleased with my U Box experience! My move was huge, PA to NV, a total of 2500 miles and my stuff showed up way earlier than the estimated travel time and was stored safely until I was ready to unload. All my items made it intact! The Delivery Help provided by Uhaul was awesome, they took care of everything regarding my delivery and unloading. I'd like to personally thank Jeffrey from Benner Pike for dropping my boxes off and being awesome with follow up, and Embree and Pete from Positive Impact Solutions for my delivery unloading, you guys made things so easy for me, I appreciate that considering how big and stressful this move was!!

Leslie B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BETH O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M 
Évaluation :
5

Very good service. Very helpful.

MICHAEL L 
Évaluation :
4

Great overall

KIM L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S 
Évaluation :
5

The gentleman who helped me was extremely friendly and knowledgeable. It was an easy, successful experience.

DAVID E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM T 
Évaluation :
5

I was very pleased with the overall process. The staff was friendly and helpful with everything. They explained everything in detail to us. Anytime we need a van,truck, or trailer we will come to this location.

SARAH R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B 
Évaluation :
5

To be honest, I have been totally satisfied with all phases of interaction. Reservation process was amazing with regular updates and all concerns were addressed quickly and efficiently. Delivery and delivery personnel both in PA and ABQ offices were professional and personable as were phone teams and Management contacts. I have already used the service 2x totaling 12 Uboxes and plan on using UHaul services in the near future. Thanks again

Mark B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W 
Évaluation :
5

Rental was fine and customer service was good. Thankyou

ANDREW S 
Évaluation :
5

Excellent

EMMAUNUEL A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIMALANAND P 
Évaluation :
5

This location is always so professional and accommodating. Nothing could be improved.

JEREMY S 
Évaluation :
4

Nice friendly staff..

KIM L 
Évaluation :
3

Was given a truck with the check engine light on. Told the employee and he cleared it... Didn't seem to care about renting safe vehicles. Check engine light immediately came back an hour later. Felt extremely unsafe. Vehicle also had other issues. Terrible experience.

ROBERT R 
Évaluation :
1

Bad customer service and they charge u for a tow hitch ball That u already have and and everything won’t not even go back there to rent one ever again

JAMES B 
Évaluation :
5

Very friendly and helpful staff

Emily Z 
Évaluation :
3

Never went inside

Debbie S 
Évaluation :
5

The experience with the U-Haul team was great. The efforts to communicate and accommodate my needs were far exceeded from the office scheduler and Jeff the delivery gentleman. Both were very friendly and went above and beyond to assist me with getting and picking up my box. I appreciate them and will recommend U-Haul box to anyone who needs them with out reservation. Merci!

Candice D 
Évaluation :
5

Staff was amazing and very helpfull!!!! Made my move a lot easier!! Thank you!!.

MATTHEW M 
Évaluation :
5

Excellent customer service !!!!!!

CLYDE L 
Évaluation :
5

All your dealers should be this good, the manager and crew here are great. They are friendly, efficient and helpful.

THOMAS B 
Évaluation :
5

Quick drop off and immediate inspection — I was in and out in only a few minutes!! Thank you!! :)

Deirdri H 
Évaluation :
5

Honestly can't think of anything to improve. Customer service was excellent, the guys were friendly and knowledgeable, very helpful. Keep up the great job, would definitely recommend and use again. Merci.

JAN S 
Évaluation :
4

Tim was an excellent customer service representative (at the Benner Pike location). He listened to my requirements and helped to enhance the experience with an extra day and mileage given the weather and distance I was driving. Thanks for the great service!

RICHARD P 
Évaluation :
1

When I picked it up, the truck had a tire warning, but the staff said there was nothing wrong with the tires and to ignore it. During my 3-4-hour trip with this truck, the check engine light came on several times during the first half of my trip and came on and stayed on during the full 2nd half. The engine made terrible noises the whole time. Also, the wipers did not work the 1st half of the trip, and I had to stop and clean the windshield MANY times. Once I got to my destination for pick-up, I had the guys look at them, and they were able to get them working for my trip home. This was the WORST rental experience I have ever encountered, and the cost of $276 for a 4-hour rental was ridiculous. Due to my issues, I expect a partial refund for the amount I paid for this terrible truck.

WENDY G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS O 
Évaluation :
5

Jeff has been wonderful and so helpful with our uboxes. He has gone above and beyond to make our experience smooth and seamless and has done whatever he can to accommodate our needs. He has made our experience wonderful.

Elizabeth M 
Évaluation :
5

Pick up was smooth and efficient. No concerns. Professional and prompt.

MARK F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ETHAN W 
Évaluation :
5

all was fine excellent clean equipment and good customer representatives at the stores

MICHAEL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD M 
Évaluation :
5

My son packed my items and loaded the ubox. They brought the box when requested, they picked it up when we asked. They drove my ubox to their closest facility to my home in Pennsylvania.

Judy N  |  Expérience générale 
Évaluation :
1

You owe me $79.50. I ordered a box July-Aug 10. It was delivered, emptied, and returned. Now you think the empty box is full and charge me. Idiots. I will be calling again to get this fixed.

Jesse O  |  Expérience générale 
Évaluation :
5

Great option

Margaret C  |  Expérience générale 
Évaluation :
4

Employee took a long time to get a UBOX attached to my trailer. But they were so nice it didn't really matter.

Kenrick D  |  Expérience générale 
Évaluation :
1

From a customer service and communication angle, this was the absolute worst experience I have ever had with a company. Warning to others: call back multiple times to verify the info given is correct!

CIARA J  |  Expérience générale 
Évaluation :
4

The UHaul model of farming out phone service was a bit of an issue I could rarely get through to the local office always talking to someone at corporate, some mixed signals but everything worked out.

Darrin T  |  Expérience générale 
Évaluation :
4

I was pleased overall. I shipped a ubox from CA to PA. Pickup and delivery were on schedule with no damage. Although scheduling times were put off to the last minute, and required multiple calls.

John S  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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