I was in and out. They worked quick, and also answered some of my questions as well. I would recommend this Location.
CHARLES GCustomer Reviews for U-Haul Moving & Storage at Canton Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great got me in and out quickly!
MARK PThe U Haul manager did an amazing job from the paperwork to attaching the equipment to my truck
NICHOLAS TThe U-Haul staff at the Old Canto Rd. location were also above and beyond proficient, friendly, knowledgeable, helpful, well dressed, and focused. J'ai été très impressionné. The staff at this location is what makes Uhaul such a great company to rent from. This was likely my 15th rental over the years and the latest computerization and email confirmations has made it all so much easier. Merci.
STEPHEN SExcellent
ABDULLAH TEverything was ok for me. If the next customer is treated as I was, they should be very happy.
JOSEPH PFriendly customer service.
GENA MI question the accuracy of the odometer. Says I traveled 52 miles. Mapped at 43. Also safemove was added and I did not ask for it
JOSEPH BI had a very good experience at the UHaul at Canton & Piedmont. The staff was very friendly, the wait was minimal and I was on my way quickly. I will definitely rent from this location in the future.
ROBERT BService your trucks. this rental broke down and stopped working twice. this experience was terrifying. i was stranded 2 times with this rental. Required 3 different roadside assistance requests and repairs. End result, truck had be be towed from my destination.
LATRESE MEverything went very well. The staff was wonderful.
JOHN AGreat staff
JOHNNY KThis location is excellent. It is easy to access with lots of options. The check in is easy and the person at the desk is very nice and helpful.
BRETTE SRasheed was exceptionally helpful and so nice to work with! I have used this center several times and always had a perfect experience
CYNTHIA D2800 Canton Rd U-haul location great team and great inventory of equipment makes this location my favorite.
ROGER BKeep the outstanding staff and all things will continue to be great asset for your company
James BAfter dealing with Home Depot requirements to rent and rude customer service, I was already frustrated with the day. Fortunately the person working at the counter was polite, helpful and made the rental experience easy. I didn't get his name but please tell him THANK YOU!
JAMES EThe trucks are old and run down. Just Terrible . The seats don't recline creating a safety issue . Mirrors down turn in or out leaving no visibility . This a major safety issue. Really bad experience
DANA WRasheed!!! Great service!
Julio MThe equipment was not ready at my reservation time and I had to wait for an hour to the store open.
Mack NThey simply rented me a piece of equipment and gave me another one. I returned it on the correct date. They sent me invoices by email. I had to go to a store to prove that I returned it. I lost 3 hours of my day helping to find the error in the different numbering of the equipment versus the number on the invoice. 3 hours of loss, in addition to the inconvenience of daily charges, as if I had stolen the tow dolly equipment. I'm going to buy one just so I don't have to rent it again. In 5 rentals, I'll buy one. Will it be the best solution? I felt humiliated and considered dishonest for a mistake that wasn't mine. I have a camera in my car. This was my evidence, in addition to being at the correct address on my invoice.
ELIZIEL TExcellent customer service!!
GLORIA WI have rented from this location on several occasions and am excited that they have expanded. All personnel are exceptional.
EDDIE SThe truck seemed like it had trouble changing gears. I mentioned it to the man I met when I turned the truck in. It might just be low on transmission fluid. Other than that, it seemed like the truck was well maintained. At 170K+ miles, it's a good old truck. :-)
BRIAN MGreat customer service!
MELISSA HI made a reservation at this location because it was the closest that had a pickup truck/auto transport available. Upon arrival I was informed that the pickup truck wasn't available and was offered a box truck in it's place. I could have rented this configuration at a minimum of 3 locations within a few minutes of my house. This location was 30 miles and an hour round trip out of my way. The associate said he would make a note that milage would be half price and not to worry about putting fuel in the truck. While returning the truck/trailer a different associate was working and wasn't friendly, just asked if an email receipt was okay. When I received the email receipt I noticed I had been charged a refueling fee and full price for mileage. Again, there are at least 3 uhaul rental locations within 5 miles of my home in which I could have rented from. The only reason for using this location(and adding 30 of the full price miles) was to use a pickup truck/auto transport configuration.
JUSTIN PVERY helpful staff member! We returned it to a different location originally selected and thought this might have been a problem. Not at all! The person who assisted us made a phone call for us, job done. I've used this place to fill gas cylinders. Great folks.
LESLIE HMy Pick up and drop off went smoothly. However, the whole process with U-haul itself was horrible.
Matthew RNext time don't send me 3 different locations just to get my truck. When you're paying men by the hour it really screws up the Financials. You causes me to pay and extra 180 cause I'm driving around for over an hour trying to find a truck. Yea thanks for that.
GEORGE WRien
CECELIA TThe app experience was miserable. An hour wasted walking around the lot and fooling with the app. Once I got through it, I found that the key wasn't actually in the lock box. So coming early to my make the event timing work was wasted If I had solved the app in 5 minutes, the key still wasn't where it was supposed to be, wasting that time.
Michael QThe staff is knowledgeable and friendly. This is the spot for all your moving needs!
BRIAN CNothing. The staff was well informed, courteous, fast, and I had no issues at all with my rental or questions. Great job!
MICHAEL WThis isn't about improvement. I just wanted to comment on the professionalism and friendliness of the staff. I've rented from U-Haul several times in the past, but not at this location. Those experiences were average with a bit of a wait and what seemed like a long time between arriving and driving off. This time, I was in and out in under 10 minutes. And the return was super easy.
Louis RBien
Antonio PBoth guys that were working today were so personable, professional, helpful and prompt.
LISA SRasheed was extremely professional and helped me quickly to the right rental, all staff were very helpful as well.
RIGEL FAwesome
TERRENCE SThe service is the store was 5 stars. The rental app needs some work. Very difficult to use. You would think it would make rentals easier not the case at all. Verification issues almost canceled. The store was able to see the docs provided and no issued when viewing in store. The app was the worst experience .
Matt BRasheed was very helpful during my moving day. At the last minute, he not only helped with the truck but walked me through options for other items that I was asking about that day to assist with my move. He was very pleasant to work with.
JOTHANY Kthe agent that assisted me was very nice and personable and the time I spent at check in was less than 5 minutes.
Amanda YI like the service nice and kind
MELVIN BVery good service
JENNIFER LRegular customer at this U-Haul locaiton. They always provide exceptional service.
Jason TExcellent service!
JUDITH WI got good customer service. Keep giving good service.
NIYEMAMWEN OThe building is always clean, temperature maintained well, and the staff is and has always been very helpful.
Mary N | Expérience généraleTye Cox was great help for us and very friendly
Edward W | Expérience généraleTHe girl behind the counter was very rude. She wasn't helpful at all. The other employee (a guy ) was very helpful. He came out to the truck and actually helped me.
SHAYLA H | Premières impressionsThe trailer that was hooked up to our car required a 2 in ball and the one on our car was 1&7/8. So as we were crossing over 41 we hit a bump and the trailer jumped off the car. I called roadside service to see if they could bring us another ball but was told we needed to go back to your store. Our house was closer so we made it there and switched everything out. This could have had a very different outcome and I think your employees need to know to recognize the size issue.
Liane A | Déménagement en ligneSome of my items were damaged in the storage unit with mildew. I was in a ventilator unit. How could this happen? I have filed a complaint with the store manager. Merci.
marilyn s | Expérience généraleLove the free use of carts to load/unload
Nikki M | Premières impressionsThe representative rushed my phone call confirming my storage unit and ended up giving me the wrong size. I was unable to move into the unit because it was too small and I had to hire MORE movers for the next day.
Desiree J | Premières impressionsThe staff was very much humanitarian thank you so much for your location
ELAINE B | Expérience généraleThe consistent inconsistent changes are punitive. Uhaul's policy to raise the rental fee holds the renters hostage. I live in Hawaii and my storage is is Marrietta Ga. I received a notice that my rent was increasing which I understood that had the option of paying my rent months in advance for the same price or continue month to month at an increase. Having a contract of a set price for a set time would be more equitable.
Louis W | Expérience généraleThe mgr was very helpful courteous and realized my needs at the end of a hectic day.🤗. My new unit was just the answer I needed and look forward to using it w my business needs.
Sandra C | Premières impressionsStaff always very friendly. Clean bathroom onsite for storage renters which comes in handy when moving. Facility kept very clean.
tj w | Expérience généraleThe facility was clean and the staff was courteous.
Sybil B | Expérience généraleVery well-kept facility, and staff was friendly and helpful.
Ryan B | Expérience généraleGreat service at intake. The young black male on Canton Rd. 777030 went far and beyond to make this a stress-free experience. Merci
Sharon M | Expérience généraleIt was perfect. As expected.
JEFFREY M | Expérience généraleEverything was quick and efficient.
Ronald P | Premières impressionsDale is honestly the hardest working man I've met. He's so professional and made sure I felt comfortable during the most difficult move I've experienced.
Taler H | Premières impressionsI was late one month with payment and there was such a rush to threaten to sell my stuff, I was appalled. I will never use U-Haul again, I have been a customer for many years.
Amy M | Expérience généraleEvery time I called and had a question your staff was always very helpful
Efrain R | Expérience généraleBeat experience this far Daniel was always professional and helpful.
Alexis Y | Expérience généraleCorey was very helpful!!!
Nakia B | Premières impressionsGreat service
Dave M | Expérience généraleThis facility has always done well with taking care of my moving needs and concerns. Even if I had to use another facility, I always reverted back to canton Rd.
Angelo W | Expérience généraleAlways friendly and helpful !
Stephen K | Expérience généraleVery helpful.
stephen k | RéservationStaff was helpful, and the rates were good.
Jessica P | Expérience généraleExcellent service and very helpful
Terry R | RéservationYour storage facility is the best I've seen. Please continue with your staff. Everything and everyone was superb. Merci.
Glyndon H | Expérience généraleMonique was a wonderful respite in an otherwise stressful day. She patiently answered all my storage newbie questions with a smile and concise information. Thank you, Monique!
Melodie S | RéservationIt took forever to switch the original unit. But the check in was good.
Linda J | Expérience généraleMerci
Maria B | Expérience générale