Customer Reviews for U-Haul Moving & Storage at Hwy 280

Évaluation :

3

Appointment at 9:30, work begun over an hour later. Overheard numerous discussions among employees r/t various issues/complaints, very unprofessional and contributed to lack of confidence in work being done. No apology for delay.

Évaluation :

5

Nice accomadating service

Évaluation :

5

The clerk who helped us was a rock star, she was servicing four customers and a phone line all at once and doing it with patience and professionalism. However, she shouldn't have had to do all that by herself, more people should be hired so that the process is easier on everyone. Either that or pay her the wages of three people.

Évaluation :

4

The facility served me well for the 3 years I was there. Would use the services again if needed! Thank you!!

Évaluation :

5

everything was perfect, I would not change anything, I tell everyone how great it was to use your boxes

Évaluation :

2

Rude staff some lady who made my reservation was really rude didn't like her at all

Évaluation :

5

Great service, very clean and secure. Staff was always amazing specially towards the end where Solomon was very helpful. Thank you for a peace of mind and great service!!

Évaluation :

2

U have rented Uhauls from multiple different locations before and this location is far below. Hire more people and move to a bigger and better location. Almost 1 hour wait to pick up and when renting because of its location it caused a line of traffic on the street that backed up far back without moving. Also apps needs lots of improvements!

Évaluation :

5

It was a bit of a wait because it was busy. However, I was greeted upon entering the store. Everyone was very polite.

Évaluation :

4

😎

Évaluation :

5

Good customer service

Évaluation :

2

They had people working the counter that were not experienced and didn't know how to use the computer. I was told that I had reserved a one way trailer and would have to pay double. I just wanted to get going after it took over 30 minutes to check out. I was told where the trailer was and someone would be out to help me hook it up. I found the trailer hooked it up and in 20 plus minutes no one ever showed up. I just left. After done with the trailer I called support to find out where to drop off the trailer. They were super helpful and corrected my issues but then needed to return the trailer back to the same location. I pulled into the return area and someone met me and asked me to pull it around behind the building and he would meet me back there. Again I'm waiting for him to come out. After again waiting several minutes he shows up eating an ice cream treat. Glad to see I was a priority for them. They just seem to have no care for the customer.

Évaluation :

1

Planned my entire month around getting a hitch installed and moving using my trailer to move and close on a property. U-Haul called after 3 1/2 hours and said they didn't have the parts to do a simple electrical hookup and nobody nearby did either. Just a basic van. So, the weekend plans are shot. I'd never return. Service was slow. Unapologetic. Unexplainably terrible experience. Awful & ridiculous.

Évaluation :

5

Bien

Évaluation :

2

I dropped off after hours and the place was very crowded and it was very confusing about figuring out where I should park. There was hardly enough room to drive the truck around for a parking spot. Either signage for best drop off place or a less crowded driveway would be helpful.

Évaluation :

2

The employees you have there may be some of the worst in organization and customer service I have seen in awhile. We went to check in to our unit last Saturday, we found our unit and were on the app, when we got to it, it had a lock on it. We had to go to the front desk, and they had no idea what was going on or why. They offered to cut off the lock, but likely there is already someone elses stuff in there, so I asked for a different unit, which they provided and said it would update on the app. However that didn't happen, so I am still getting charged for the unit I'm not using and I don't know if they even know if someone is paying for the unit I am currently in. Meanwhile, the people behind us had also reserved a dolly, and they didn't have one to give despite the reservation. They never apologized or tried to make it right, they just told them to go somewhere else if they weren't satisfied. That place is a hot mess. It needs a new manager for sure.

Évaluation :

4

Dropped off after hours. Didn't talk to any personnel.

Évaluation :

4

The truck assigned to me had a dead battery. The manager was very helpful in getting us on our way. It did take a while but the staff was very help full. The real problem I had was the truck we ended up with didnt have working brake lights or turn signals.

Évaluation :

5

Have more appliance dollies.

Évaluation :

5

Give Kaiden a bonus/raise. He went above and beyond helping us drop off our trailer well after the store's official closing time. Polite with a great attitude and smile. Much appreciated.

Évaluation :

5

Every one was helpfull and the service was great. I couldn't have asked for better service. I would send people there.

Évaluation :

5

The young man who answered my questions when I inquired a week ago was vey helpful and friendly. Very pleasant and happy. The young woman who helped me obtain a storage unit was very helpful, patient and friendly. Since I have not used this service before, I had quite a few questions. She came into the storage area to explain all steps needed to access the storage unit. Very pleasant and happy. I am very favorably impressed with the service that I received. Thank you..

Évaluation :

3

IN GENERAL EXTREMELY OVER PRICED.

Évaluation :

5

Anthony did a phenomenal job! He is very professional, hard-working, has a great attitude, and knowledgeable. In the midst of a very busy day (it is the weekend that many of the nearby colleges and universities are moving out, so there were many other customers there), he kept positive, professional, and efficient. Not to take away from the other employees, as they also appeared to have positive attitudes. But, Anthony checked me in, installed the hitch, and finalized my payment.

Évaluation :

5

Personnel was somewhat helpful at the St. Paul, MN location except at the end when no one was outside to show us where to park the trailer upon return. That was a bit confusing, so we unhooked the trailer and just dropped it off in the enclosed parking lot. Because this was a massive UHaul facility in St. Paul, it was a bit chaotic. However, I highly recommend UHaul for small moves.

Évaluation :

4

Over charging for rental should be cheaper 68 dollars per day is exspenive.

Évaluation :

1

Charged me 2 days extra because they couldn’t have one person do the easiest job ever the right way.

Évaluation :

5

Not an improvement but a shout out! Anthony has exceptional customer service skills. He was friendly and very helpful. I appreciated it greatly.

Évaluation :

5

Made move a little less stressful

Évaluation :

5

Customer service, excellent The front decks services very good. and I like it to another employee. rent to return easy way so you guys good job I like.

Évaluation :

3

I did not appreciate check out clerk taking my photo(also did not ask ) plus took photo of front and back of my DL What the hell ? I had recently rented trailers from Uhaul, and this is how you treat your return customers ?

Évaluation :

5

Rien

Évaluation :

2

My appointment was for 10:30. They didn't even start until 11:30. No apologies or "thank you's" for patience. The young Hispanic kid who checked me out was rude to me and his coworkers right in front of me.

Évaluation :

2

You charged me for an extra day even though I used the truck for 4 hours (and i paid for 24 hours). Now i have for you to give my money back. What a ridiculous service

Évaluation :

2

Box arrived with dead mice, mice poop everywhere, and damage to my furniture from the mice

Évaluation :

1

They did not follow the manufacture or Uhaul's instructions on how to install this hitch. The instructions call for a small 1"x10" and 5,5x3,5 rectangle in the fascia, instead all fascia was removed and the bumper was hacked away from end to end.

Évaluation :

5

Team was extremely helpful.

Évaluation :

5

I received excellent customer service. Pleasant, friendly, knowledgable.

Évaluation :

2

A younger UHUAL employee was not very helpful at helping me set up a motorcycle trailer. This was my first time attempting to tow a trailer. At first, they were sort of dismissive and did not have an approachable attitude. I shrugged it off since I assumed they must have been tired or shy. I was instructed to go to the back to wait for the trailer set up. He never showed up. No one showed up. I was able to figure it out but it would have been helpful to have someone help me through it. I feel like they were careless and unsupportive. I hope the management and employees can be more supportive to their customers to ensure safety and reliability.

Évaluation :

5

Excellent experience, thank you!!

Évaluation :

1

Employees were lazy and not eager to assist nor explain the pickup process or charges on my bill. Staff attempted to add a $100 charge without explaining and refused to retrieve the mattress bag that was paid for online and showed ineptitude with their own computer software. Also failed to place dolly or furniture pads into the truck ahead of time because "they were all the way in the back", and quoted prices significantly higher than the initial online quote. Very unsatisfactory experience, and I would appreciate management reaching out to me about this very low-quality experience.

Évaluation :

1

You people have me the wrong truck and tried charging me 8 thousand dollars for a mileage discrepancy. You're a horrible company and I'll never use U-Haul and always talk bad about you

Évaluation :

5

Super friendly and helpful staff as usual with U-Haul.

Évaluation :

1

Too many rats inside the storage. Staff wasn't clear on the move out process.

Évaluation :

4

Initial check in was timely even though I did online check-in.i still had to deal with lines and wait time

Évaluation :

4

I'm a frequent renter of trailers and vans from this location... for our photo/video business. The staff keeps changing, but they're always good... the equipment good... location easy to access... online ordering/pre-check-in helpful (the app is working much better these days). Will be back again!

Évaluation :

4

Great help good equipment, probably a little short staffed.

Évaluation :

1

It took me over 30 minutes to pick up my vehicle. For starters, the on-line check in takes long enough that someone came out and had me come in instead. I reserved a cargo van. That's what I wanted. However, for some reason the guy checking me in gave me a 10' truck. At one point he even said 10' truck and I corrected him with "van". That apparently didn't register because he still assigned a truck to me. So when I was given the paperwork and a vague notion of where my vehicle was, I searched for a van, checked all the license plates and vehicle numbers, but none matched my paperwork. So I had walk all the way back to the customer desk to find out where my "van" was. I was then told it was down the alley and I said there are no vans down there, only trucks and they said I have a truck. By this time I was already running late and couldn't take the time to have them correct it so I just went and got the truck. The truck was not clean. There were remnants of twine and such left over from the last person who rented it and the radio was blasting so chances are no one even started the truck up after the last person rented it, unless they were deaf. After I got home to pick up my items I realized that I couldn't take one of the items I wanted to because it is a big stained glass panel and I didn't trust the truck suspension to not shatter it while driving. THAT'S WHY I WANTED A VAN! Because I was running so late, I didn't have time to come up with some type of better padding to use. If I reserve a van, I WANT A VAN! And seriously, how many times do I have to say I don't want your stupid insurance before you understand? Are you just trying to piss off your customers and make an already way too involved check-in process even longer?

Évaluation :

5

Great customer service skills by the clerk

Évaluation :

4

Expensive

Évaluation :

5

Friendly staff, easy process, quick pick up/drop off, very smooth.

Évaluation :

5

Rien

Évaluation :

5

Great customer service!

Évaluation :

3

Overall experience fine. Long distance moving is expensive. I am unsettled because I was offered a "VIP ticket" if I'm saying it correctly. Any how, it's a credit that I would use for storage. My units arrived the 17th. Meaning I would not use the storage for an entire month. I paid my entire bill prior to the 17th and tried to use this "VIP". I was told by the uhaul representative told it's too soon. I had to wait until the charges for the storage posted to to my account. Now these charges posted after I paid my full bill of $2 000 and something. Some days later the chargers for $199 which was the storage showed up on my account. I then called trying to use this "VIP" again and was told " oh it's too late, the charges have posted to your account" I explained the whole thing to a representative who says she would take care of it. She never called me back, no one knows anything about refunding me my $199. Don't offer it if you not gonna honor it.

Évaluation :

5

Always rent from here. Customer service is amazing.

Évaluation :

5

Excellent service! Website was great. I had to make an adjustment to the pick up time and that was super easy to do. Would definitely recommend U-Haul.

Évaluation :

5

Actually I was thrilled with Uhaul- it was easy, people were helpful, and my stuff got here in one piece!

Évaluation :

3

The windshield wiper (driver's side) was broken. The location was convenient, and the staff did their job.

Évaluation :

3

There were mouse droppings on the furniture and on the floor of my unit. It was difficult to see inside my unit without bringing a strong flashlight. Otherwise, I appreciated the easy access and assistance when I fumbled with entry. It was climate controlled so comfortable to do work with storage. I liked ability to drive in to load my vehicle. Staff was always friendly and helpful.

Évaluation :

5

Excellent service - UHaul needs to advertise more - previously I did not know that u Haul was available for a move of this kind

Évaluation :

2

Switched to different location. Trailer inside was dirty

Évaluation :

2

Couldn't find anyone to help me. Check engine light was on in the truck. After I returned the truck and was told everything was good to go, got my receipt via email 2 hours later and was accidentally charged 2000 dollars more than I should have been because somebody entered the mileage wrong when charging me. This was obviously awesome because my bank account got overdrafted.

Évaluation :

2

Rude, incompetent service. Vehicle not cleared of snow and ice, cracked windshield.

Évaluation :

4

All good!

Évaluation :

5

Everything as expected. One comment from the last two rentals, I do not like the gas tank not being full when I pick it up and I am expected to have it full when I return it.. I don't know how much to put in to get the guage back to "one line above half". Especially when the gauge doesn't have the same markings as the contract. This process seems like some end up paying way more to refuel while others may not refuel at all.

Évaluation :

5

Great staff! Fast efficient and courteous. Je les recommande fortement. 

Évaluation :

5

Lovelle was a great helper with all the transactions

Évaluation :

5

From check in, phone support to local store and assistance at store . EXCEPTIONAL. Please treat these people well!

Évaluation :

5

Everything was great!

Évaluation :

4

Lavalle at the front desk was great! The truck was not warmed up for me and the battery died on me once during the day rental.

Évaluation :

5

Awesome friendly people! Shout out to Lisa for excellent customer service.

Évaluation :

3

Overcharged me for mileage, odometer at pickup was 5 miles below their stated reading. Will bring it up upon next rental to get reimbursed, credited. Interior cargo was not cleaned.

Évaluation :

2

Vehicle was blocked in at pickup and hard to access. Walk way to vehicle was full of snow. Vehicle was covered in snow and ice.

Évaluation :

3

The return was super awkward and I m pretty sure I was over charged but meh

Évaluation :

3

This placd has mice. i've seen them running down the halls. i also found my boxes chewed through, peed on, and pooped in.

Évaluation :

1

A couple of weeks after renting the storage unit, I tried to pay my bill. They had no record of my name, my address, my phone number, the storage unit number. I've used U-Haul now twice. Both times I had extreme problems with their record keeping. I am close to calling the Better Business Bureau. The record is awful. Their help is good, however.

Évaluation :

5

Dry friendly staff when we needed help.

Évaluation :

1

I want to bring to your attention a serious issue I encountered at the U-Haul location on Como Ave in Minneapolis. I secured a storage unit in August 2024 with the intention of staying for just one month, which unexpectedly extended to three months. Initially, I did not purchase insurance due to insufficient funds on my card, but I secured coverage in September. Recently, when I went to retrieve my TV from my unit, I was appalled to discover dirt or clay covering my belongings, along with significant mouse droppings that were smelly and damp. Upon investigation, I found that mice had chewed through my bags, resulting in damage to at least half of my items. The storage unit next to mine had a visible issue with their ceiling, suggesting that this problem was likely exacerbated by their situation. I spoke with the manager who directed me to contact Dan, who informed me I could remove my items only after Thanksgiving. I emphasized my need for another unit since the insurance required that I only keep undamaged items. Unfortunately, Carl, who was my point of contact, never returned my calls and is now no longer employed at your facility. Despite the ongoing issues and my need for a different unit, my card was charged for December, and I've received no solution or communication regarding my situation. I find it unacceptable that I am still left with bags in my car that should have been safely stored away. Therefore, I demand a refund for my December payment, as this situation is unfair. Sorry, his name is Carl, not Dan. Please feel free to contact me regarding this issue. Lazara Salgado, 6128508416, please leave a text message if your voicemail is still busy.

Évaluation :

4

Weekend staffing was very low - very often had to wait in a long line to talk to somebody in the office. Sometimes access to the storage loading bays was limited or blocked completely - at one point, there was a vehicle parked without moving for nearly 24 hours. This was frustrating.

Évaluation :

3

My reservation was not made for the right place, or size of unit, or time needed. Later making the reservation weeks ago, and confirming it twice with customer service, I show up to the storage facility after loading a 26 ft truck and driving 10 hours and they had no record of my reservation.

Évaluation :

3

Was easy and simple.

Évaluation :

2

I needed to move items from my UBoxes into a new storage unit. The workers refused to put the boxes anywhere near a door for easy access to the storage units. Claiming that supervisors were around and ignored us the rest of the time.

Évaluation :

5

The facility is very nice! The staff are great!

Évaluation :

4

Very few carts to move items

Évaluation :

3

Always saw mice running around the indoor facility. Most staff are exceptional. Only left storage as the increased monthly rate. Ended up finding larger storage about 20 miles away. But based on price alone is why I would not refer

Évaluation :

5

Thank you very much

Évaluation :

1

Dead rats

Évaluation :

5

We had a small issue, which was my fault, and the staff fixed it with no hassle. I have used this facility for 2 years and suggest anyone who has a student at the University of Minnesota, this is the best and closest to campus.

Évaluation :

5

Merci!

Évaluation :

4

The staff needs to have more time to show ppl where their storage is located. I got lost looking for my storage and I had to work .

Évaluation :

5

This facility is very busy. The staff were very pleasant and very helpful. They took the time to answer all of my questions. I would recommend reserving a unit ahead of time if possible as they were nearly full!

Évaluation :

5

Friendly and helpful workers

Évaluation :

5

Employee's were kind and helpful and knowledgeable with the answers to all my questions and concerns I had, despite the not so great day he was having himself. Much better service than public storage has. Thank you guys so much for helping and understanding my tuff situation I'm currently experiencing these days I appreciate the help and gratuity you all provided during my first day at the Como Ave, U-Haul storage center. I appreciate all of you. 殺

Évaluation :

5

Great staff, great facilities. I'll be back again!

Évaluation :

4

When we arrived were unable to get the garage door to open when backing our until trailer to the door. Thankfully we are skilled with moving a trailer around quickly as we had to use the front end of the truck to alert the sensor to open then I had to stand in the doorway keeping the garage from closing by standing in front of the sensor while my husband backed in. It was quite frustrating and when we left we struggled to find how to get out! It took another customer's help to show us where the garage door button was to leave. More signs would be helpful. More signs with less long winded wording would be great too. It was way too much information to take in to figure out what steps we needed to do. I do appreciate how thorough the signs were so I'm not saying get rid of those but maybe a sign saying garage door button here with simple wording. The facility itself is great and felt secure and clean.

Évaluation :

3

Excellent facility. Great materials. Understaffed consistently. Poor computer system.

Évaluation :

5

The entire group of guys there are always helpful and friendly.

Évaluation :

1

Rate infection and the GM acts like it’s normal

Évaluation :

5

Had no bad experiences at this facility.

Évaluation :

5

The customer service at this location is top notch and they went above and beyond accommodating my dock height truck for loading into their storage which made all the difference in a quick and easy move in. I definitely would say that Ethan has some quality customer service skills and handled my whole move in process fast and easily. Somebody call the police because this guy's killing it.

Évaluation :

3

While the registration for this site was easy online and I got into my space and unloaded my belongings, access to the storage space was not always accessible without having to walk and carry belongings because the pull in spaces were filled. At least three attempts to get access to storage space, I turned around and left. Even on the day to pick up my last belongings, when I arrived all the pull in spaces were full. After first parking, someone pulled out but after I got pulled in, I only ever saw one storage space where a person was sorting belongings - all the while blocking access to others to pull in, and all the other pull in slots were filled with cars as well. For this I have moved storage to another site, where it is pull in and drive thru and I have always had access. Even if the pull in is full of cars ever, access to the elevator is close to my space and the space is twice as large for less money. And more accessible on a route I take several times a week. I am thankful the use of the storage space and have always been happy with UHual but accessibility is important to me. Thank you. While I am required to say yes to office hours and friendly staff, I did not interact with the office or staff during my rental. Rental was handled online only.

Évaluation :

1

My brother died. Some stoked his tools and other items. I know who this was. I submitted a police report. I spoke the GM after I contacted the police and he was waiting for it. That was in Oct 2023. Today, no one has returned a call to the police and their request for surveillance video information. This is horrible. I've spoke to a total of 3 people. Over $1300 of items was stolen from my deceased brother & your company who is suppose to offer secure place has done nothing. Very sad situation

Évaluation :

5

Great experience

Évaluation :

3

I only had one issue. I wanted to get at my unit on a week day after 7 pm, however I couldn't get access, and the office was closed. Access for the unit was supposed to be until 10pm that day. Other than that one issue, I was very pleased with staff and the availability.

Évaluation :

5

Seriously the staff here are AMAZING! So helpful, going above and beyond and all with a smile. Shout out to Rodrick and Caleb and the countless others who over the course of a month of moving in and out of storage and renting trucks made the process way less stressful than it could have been. It should also be mentioned that I witnessed some really patient and graceful customer service, stressed customers walked out informed and calm knowing their options. Major props all around. Merci.

Évaluation :

5

The staff has been nothing but helpful and the whole experience has been good.

Évaluation :

5

After a relocation move to Saint Paul, I had excess stuff that needed to go somewhere and this facility was convenient and had a good price. That was about 18 months ago and I made one downsize during that time to the unit that I was just able to close, because I finally was able to find a home for everything. But they were great during the entire time when I would visit, when I made the change in unit size, and when I did the termination. The online access and service there was also good during the entire experience.

Évaluation :

3

For someone who has never gotten a storage space before it was very confusing and I was not sure how things work. We ordered a 10x20 unit and was given 2 10×5 units at the back of the facility. I saw numerous units the size we ordered without a lock on them closer to the loading dock. I hired movers that you recommended who were great despite the circumstances but I ended up paying them an extra hour for a half hours of work which would have not been needed if we got what we ordered. I was told that Uhaul provides locks but only one u it had one available. Luckily I brought one of my own.

Évaluation :

3

Cards weren't working so it was a little stressful. I don't have a card still bc staff weren't able to get them working. Staff were really helpful and tried their best. However the tech issues were frustrating and inconvenient for me and have made me anxious.

Évaluation :

5

Most of U-haul storage facility has climate control. This is very nice for storing stuff and at timess convenient. Not only that, but they also have security alert, which is also good.

Évaluation :

5

On Friday, March 29, 2024 I went to the U-Haul Storage to pick up a U-Haul Truck to move out of the Storage Space I had been renting. We returned the U-Haul Truck about 9:00 pm instead of 8:00 pm their closing at 8:00 pm and was told to drop the keys and two cards into the drop box. Earlier when I talked with one of the store workers I noticed he wasn't as friendly as the other person who had giving me the Storage Space back in May, 25, 2023! Today, Tuesday, 4-2-24 my storage release date was e-mailed to me.

Évaluation :

2

My storage unit had a massive Mice infestation, I cannot believe how badly I have felt about this. My bed was destroyed, and my love seat, they had to be thrown out. I am still going through my boxes and cleaning mouse turds, chewed boxes and urine on many objects. I have been overwhelmed and traumatized.

Évaluation :

4

Secured buildings with passcodes that do not allow 24/7 access cause great inconvenience during move in and out

Évaluation :

5

They were extremely patient and understanding to my situation.

Évaluation :

5

Very well maintained, clean, and great people to work with.6

Évaluation :

5

Thanks you for keeping our things save and I will definitely recommend uhaul

Évaluation :

2

Staff gave minimal instructions, hard to follow considering that I'd never rented before. I was also assigned to a unit that was already rented which meant another trip to the office.

Évaluation :

3

There was water linking and messed up my bed and mattress.

Évaluation :

1

Hello, I have been trying to reach manager- Paige Williams at this location for a couple weeks since I vacated the unit, and left a few messages with staff for her to follow up. I had a medical issue come up the day the unit was vacated, and was not able to discuss insurance claims with her as planned. There was a serious rodent infestation issue in my unit creating a lot of damages, additional costs and issues. I was surprisingly still charged for the month, regardless of this disgusting and unacceptable rodent infestation. Please contact me at the email listed on my account as soon as possible, regarding insurance claims/damage procedures. Merci.

Évaluation :

1

Horrible customer service.

Évaluation :

1

My belongings 5 BOXED CLOTHES were emptied STOLEN and My CLEAN BEDSHEETS and PILLOWS was USED SHARED. My New furniture I brought in was SWITCHED with a VERY DIRTY HOMELESS ONE. My NEW cooking UTENSILS and PLATES were STOLEN and SWITCHED with theirs. EXCESSIVE AMOUNT OF TRASH WAS DUMPED IN MY STORAGE UNIT. AND POURED WHITE SUBSTANCE POWDER ALL OVER MY BELONGINGS. UPON MOVING MY BELONGINGS I COLLECTED 5 TO 6 SACKS OF U-HAUL TRASH BAGS FROM MY UNIT. MY BED FRAMES WAS USED AND DAMAGED. SOMEONE BIGGER THAN ME WORE MY CLOTHES AND DUMPED THEM DAMAGED. I ALSO PURCHASED INSURANCE TO COVER MY BELONGINGS BUT IT WAS REMOVED FROM MY FILE. THE STAFF I SUSPECT DID THE THEFT. AND WHEN ASKED TO REVIEW THE CAMERAS WHO ENTERED MY UNIT THE MANAGER ETHAN REFUSED MANY TIMES. I NEVER INTEND TO EVER DO BUSINESS WITH THIS LOCATION EVER AGAIN. ALSO MY DEBIT CARD IN THEIR POSSESSION WAS UNLAWFULLY CHARGED. THE STAFF AND THEIR FAMILIES DID THE STEALING OF MY BELONGING. I AM ASKING FOR THE MAXIMUM INSURANCE COVERAGE FOR MY STOLEN AND DAMAGED ITEMS.

Évaluation :

5

We were attended by Page and staff. All of them were really helpful. It is not the first time we have been at this facility and we just feel thankful for all patience and for explaining fully all the services we were interest in. Our special thanks to Page.

Évaluation :

5

Staff was friendly and very accommodating and good to work with.

Évaluation :

2

The limited hours are upsetting for someone trying to move and suddenly locked out from their own unit. Most other storage factors allow 24/7 access. Also there are supposed to be 18 carts for moving and only 2 mattress carts were available, 0 flat beds.

Évaluation :

5

Very kind staff at this location. Night and day in comparison to Colorado

Évaluation :

4

Any time I had a question or needed something, the front desk staff was very nice. A smooth process for both getting our storage unit and eventually moving out!

Évaluation :

5

I liked that once I went into the office to let them know I had moved out of the storage it only took being handed a moved out receipt! Thanks so much Como U-Haul.

Évaluation :

5

Cool

Évaluation :

3

Not happy that there is no refund of unused storage or credit from unused storage when changing units. This has happened to me twice and I should have received a discount of several weeks. Whoever the thief is responsible for this policy should be prosecuted.

Évaluation :

5

Staff was professional and courteous. I appreciated how helpful the staff was at the front desk at the U Haul facility located on Hwy 280/Como Av in St Paul, MN.

Évaluation :

1

Employees were on their personal phones, very unprofessional. Mad customer standing in front of store. Didn't feel like a safe place to leave my stuff. Didn't use the storage. Called the next day to cancel but they did not cancel the day unit.

Évaluation :

2

No the managers that were on was passing drugs and had hit someone car that was in the lot and took there phone from them and smashed it on them

Évaluation :

5

Staff attentive and accommodating wrt our move out times. Merci.

Évaluation :

5

Ethan and his team are top notch! Uhaul is better because of them!

Évaluation :

1

Very bad uhaul! Very unprofessional GM!

Évaluation :

5

Mobile check-in/checkout makes everything simple and easy. The only caveat for Hwy 280 location is limited customer parking.

Évaluation :

1

Terrible uhaul. The GM never replied to any of my questions whether over phone or email

Évaluation :

4

Moving is so stressful, and UHaul offers a great service for those of us that need temporary storage. There is so many layers of information and steps to go through, I had my phone, laptop and my partners phone going all at once to coordinate the rental. And emails, texts and standing in line...

Évaluation :

2

Storage was fine. The thing that totally sucked was that they cancelled our truck due to us not picking it up. Yes we thought that scheduling a truck meant that you had it no matter what. We were 3 hours in before we were able to get there. Truck was given away. Staff said they contacted us but we received no text or call or email as far as we could search. I'm going to call that a CYA lie. Too bad, so sad was my impression. Made me feel stupid which is I guess is the customer experience they were going for.

Évaluation :

5

The staff there were I returned the truck and got a unit were exceptional. It was extremely busy but they orchestrated the traffic in the bay and returning trucks like a well oiled machine! J'ai été très impressionné. All the customers were happy because everyone was courtesy and helpful to one another. You rarely see that. I would've thought that people would have been impatient, cutting in front of one another in the bay, parking lot or returning or renting trucks but that wasn't the case at all, the exact opposite 樂 I believe that was due to the outstanding reliance and calm of the staff. The knew the answers to any questions and any problems you had they were quick to resolve it. They went above and beyond.

Évaluation :

5

Excellent

Évaluation :

2

Not a great site, folks. Bathroom: no trash cans. Very unfriendly staff. 24 hour access would've been nice. If only the people that worked there were cool and having fun - they're not. They've been so unfriendly. I guess it's the big "twin cities" thing. It's sad, and you are obviously not doing something right there. Air circulation: not good - - big dust on things stored in the A/C portion. Overall, a below average / poor experience.

Évaluation :

5

Very friendly and helpful staff

Évaluation :

5

Words can't explain, or describe how amazing the staff is at this location. They were so accommodating and helpful. I've been in customer service for a while now and I wasn't treated like a customer. I was treated like a person almost family. I was facing a serious emergency/crisis and Ethan and Lisa made it possible for me to get my belongings safely and securely. These two deserve 1 million gold stars. . Thank you so much to them and their team for giving me my life back and I wouldn't get a Uhaul from anywhere else. Thank you so much again.

Évaluation :

4

I don't like how you have to park and load everything on carts to unload/load. We had to wait a long time to be able to pull out truck up to the loading dock area. That party is extremely unconventional. Too much extra physical work and very time consuming. The staff are all wonderful though..

Évaluation :

2

Didn’t close account when loved and tried to change me for past due fees because of it

Évaluation :

3

The rent is well over priced for the size of the units!

Évaluation :

5

Lisa was wonderful to work with. She answered all my questions and explained how the key card worked. She was very knowledgeable and professional.

Évaluation :

5

Would like to recognize Will at U-Haul, he helped back in our 20' trucks onto the loading dock. He was friendly and had a brief chat with him. He made it a welcoming experience.

Évaluation :

5

Ethan was WONDERFUL

Évaluation :

5

Unbelievably nice they are so sweet it is not funny and very helpful and when I had a question they answered it perfectly I love you all staff

Évaluation :

5

Bien

Évaluation :

5

Merci!

Évaluation :

5

We tryed using a competitor storage but we had alot of problems with that facility and

Évaluation :

5

Martell was a great help

Évaluation :

5

Team is outstanding

Évaluation :

4

Very smooth

Évaluation :

5

Great family business affordable and will always be a preferred customer 🤩

Évaluation :

1

I called the location on Sunday 7/2/23 to advise that I would not be able to start a storage unit that day to to a Uhaul truck mechanical issue outside of my control. I spoke to the PM manager William Wiley. He did not ask for any of my information to pull up the reservation and did nothing to ease the concerns I had about securing my items once I finally made it to St Paul. Upon arrival to drop off the one way truck rental I asked for a manager to discuss and note my file regarding the air conditioning not working for the entire trip of near 500 miles and to let someone know that the truck was not running well. As soon as my son and grandson walked into the Uhaul office the employees were told that they were supposed to say that they know nothing if Lisa asks any questions because she is recording everything. The manager repeated this to each employee by yelling this across the store with me and my family standing there. After unloading the truck I spoke with the PM manager Will who didn't pull anything up and didn't seem interested and advised me to go online to submit a complaint. Both experiences were unacceptable and very unprofessional. I plan to move my belongings again asap because they don't feel secure or safe nor does Uhaul deserve my hard earned money.

Évaluation :

5

Your worker was wonderful he explained how to work the code I'm a older person I thank him very much for explaining

Évaluation :

4

The staff were super nice and helpful. Wish there were more than just one load in/out area. We ended up having to wait with our U-Haul because it was so busy with other people plus our unit was the farthest away from the loaf in. We had a lot to move and store. Many trips back and forth and it's quite a ways away from the doors.

Évaluation :

1

Was told I can use a promo, set my unit up online and used code and then later I still got charged full amount different from what I was paying for and told.

Évaluation :

5

Ethan and his staff are amazing!

Évaluation :

5

Staff is very friendly and helpful

Évaluation :

3

There's no lights that work so it's hard to see in the unit during the day even. It's nearly impossible to get 24 hours added to the account I moved in late and was told my due date could be pushed out 10 days but still has not been The garage is always full of the company's vehicles that are even being currently rented making access limited and hard

Évaluation :

4

There was dog feces & urine at n the main corridor a couple times.

Évaluation :

2

I wish to draw your attention to the very sketchy manner in which my original experience with UHaul was managed in . . . Was it January? Specifically, i booked the original transaction online at what I would call a usual and decent price, but when I got to the store the Price charged was VERY different, by hundreds of dollars. It was as if the store was being managed by a gang. And . . . I had to call repeatedly and WORK at getting the price adjusted. It undermined my faith in UHaul. Please examine this transaction to learn of there was skullduggery involved, a problem with your system, or a problem with one or more employees.

Évaluation :

1

The company failed to inform me that I needed to use a round lock on my storage locker and I used a u-lock. The storage company then came along and put their own lock on there and did not notify me in any way. They claimed that they called and left messages they did not. When I told him that I needed the lock removed they then proceeded to explain to me their policy multiple times but I did not need to know. When I had called to ask about the situation one lady hung up on me another one called me back 5 minutes later and told me that it wouldn't be a problem to remove the lock and then someone else called me 5 minutes after that to explain the reason for the round lock. They did try to make me purchase the lock that they put on the locker which I refused. When I arrived at the office I asked them to remove the lock and they refused until a random person claiming to be an assistant manager came along. This company denied me access to my unit for reasons I cannot explain. Nowhere anywhere does it say that I must use their lock They delayed me for a week about a policy they didn't mention, and then while I was getting the lock removed they only gave me one key which means that they held on to the second key for that locker. And of course the person who unlocked my locker told me that they had just recently had about 20 break-ins I don't know why you think any would want to use the service at that location

Évaluation :

5

Best place ever

Évaluation :

5

My overall experience with this location and staff was exceptional! Staff is friendly, knowledgeable and extremely helpful. Facility is well maintained and I never had any problems. I appreciated that my items were well taken care of and secure. Should I need these services again, I will definitely use the Como location.

Évaluation :

4

Good facility and location. Would recommend.

Évaluation :

2

We have been customers since 2017. We autopay on time every month. I recently got an email confirming we had "moved out". We had not. I called the facility and was told "someone put in and order to clear it out and it had been claimed by another customer." We had not done this. After a few minutes a woman got on the phone and offered a free month to us for the troubles. But it sounded like our property had already been removed. She said it was still there and we didn't need to worry. I haven't been able to get over there this week but I'm concerned things could be missing. How was someone able to close out our account and move our property? Not a great experience. I will ACTUALLY be closing out and removing our property as soon as possible.

Évaluation :

5

I thought it would be nice if all trucks sizes had a ramp and to not be charged for the Dolly just let them be in the truck. I also, thought it would be a great help if an attendant were at the Storage dock to assist elderly/seniors with the card entrance/exiting especially when dealing with more than one card!

Évaluation :

2

All 6 access spots for storage access always taken up due to "vehicles in maintenance" leaving no access to customers. Customer service was rude. A associates hung up on me via phone.

Évaluation :

5

Wonderful staff and love the vibes there. If I ever need another storage I'm only coming here <3

Évaluation :

4

Needed drive up storage where I don't have to do double work and use carts. So if you don't mind wasting time, this could work for you.

Évaluation :

3

My overall experience was above average, though staffing was usually a mixed bag. Some staff were helpful and friendly but others were dismissive and unwelcoming.

Évaluation :

1

Never gave me the key to the storage room but still charged me…

Évaluation :

5

I have rented at one other storage unit, and this by far exceeds all expectations. The staff was friendly, courteous and helpful, and the storage unit was very clean, well-lit and easy access. Thank you, I will definitely rent again if I need to!

Évaluation :

5

Ethan, the manager, took time to explain to me, the benefits of renting from U-Haul storage on a previous visit, and yesterday I was helped by Lisa, I believe, who got me through the registration process quickly, and took care of some service questions after I went to my space. I was also helped by a member of their staff with some questions about where to find my lock for the space and how to use the security key cards. Very professional, and I was very impressed with the service.

Évaluation :

5

They were very helpful

Évaluation :

1

The person checking us in was clueless regarding the condition of the trailer. It resulted in a dangerous situation of the door opening during transit and our furniture falling out onto the road. Upon return the manager was less than concerned but eventually credited the rental. The woman checking us into our storage area was very good. She was the only person there that lifted a finger to help us.

Évaluation :

5

Excellent

Évaluation :

5

Solved a 6 month storage problem

Évaluation :

1

My lock was not in the unit and the young man I try asking a question was being rude and had a bad attitude.

Évaluation :

2

Well my lock wasn't in the unit like it said it would be

Évaluation :

2

The staff at this locations are terrible. They don't communicate how to use the doors or access the units - you just have to figure it all out. They aren't helpful friendly. Give one word answers and don't offer solutions or suggestions. One staff person opened the door as my teenage daughter was trying to put the truck key in the return slot after we rented a truck & slammed into her… didn't apologize, say excuse me or anything. He just looked her up and down like she'd just hit HIM with the door. The storage unit itself was clean, the temp was correct, access was easy & the overall facility was well maintained, besides their always being u-hauls & the same vehicles parked in the loading bays leaving only 2-3 lanes available for customers. That said, regardless of the facilities - the terrible staff here mean I'll never use or recommend this location.

Évaluation :

5

Merci

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Staff was excellent to work with, making the whole process a breeze. Unit was easy to access and felt safe and secure.

Évaluation :

5

The day I checked out it was very busy. I don't remember his name but the gentleman who helped me got other staff on track, multi tasked to get me taken care of and made it a very pleasant experience.

Évaluation :

5

280 and como ave in st. Paul staff Rock ! Great guest service! Merci.

Évaluation :

1

The employee Ethan was rude when we arrived to check in. He was impatient and not willing to help or find a solution to our situation and escalated the tension. He then threatened to cancel the reservation for the moving truck on the day of my move in. After moving out of the storage unit, my mom called to pay and end the lease. I received an email from Ethan weeks later saying there was overdue balance and the unit was not paid for which was false since it was already taken care of. I am very unhappy with our experience here and would not recommend anything other than buying boxes.

Évaluation :

4

Missing a lock inside the unit - had to go back to the desk twice to get a lock for the rental unit. Overall, staff were easy to communicate with and the only real challenge was lack of parking for the duration of the truck rental (also from Uhaul).

Évaluation :

5

Good job👍

Évaluation :

3

The signage posted directing customers on adhering to procedures for alarm security is unclear.

Évaluation :

5

Charlie was fab. Professional, friendly, knowledgeable, and went above and beyond. He needs a RAISE. I had a nightmare experience at a different location, did not plan on ever using U-Haul again, but Charlie & his co-worker, were the bomb. Thanks guys.

Évaluation :

5

I had a great experience with Uhaul. The service was awesome . Thank you for your business.

Évaluation :

5

Checking in was seamless! There were many trucks in the yard being returned and the fellow that helped me with the check-in didn't miss a beat.

Évaluation :

4

Over all it was good

Évaluation :

3

There was rat poops everywhere and no food of mine was stored in there. No lighting was available above my unit so we could hardly see what we were doing. The light on the hallways would automatically turn on but non above the units. I called to ask a question about renting a truck from this location and the guy on the phone could not be understood as his sloppy English was so bad I couldn't understand a word he was saying. The poops in the unit were the worse

Évaluation :

5

The staff alternated only one at a time. But they still were professional even after some customers were very unruly towards them. Awesomesauce!!

Évaluation :

5

So easy!

Évaluation :

5

Since I didn't use my storage for the whole month of September do I get any money back??

Évaluation :

5

The staff was also professional and friendly. Answered all questions

Évaluation :

5

Super friendly staff beyond helpful unlike others ive been to its a little ways from my place but its worth it with the friendly people that work there make it a breeze. I never right reviews but I feel like this os worth it. Give them a try you will not be disappointed

Évaluation :

5

Very professional operation overall. The facility was clean and well run. No problems encountered. The personnel, when needed, were very helpful. Our items were safe and secure.

Évaluation :

2

I never moved in and still billed for it.

Évaluation :

4

It was a busy day, but the staff was helpful. But there was someone on a vape pen at the front desk while working? I totally support that on a smoke break or even if they moved outside, but it seemed a bit unprofessional to be doing that at the front desk while the office was still open (indoors) while serving customers. But that would be my only real complaint.

Évaluation :

5

Team was very helpful and was able to make adjustments to our needs at the desk which was greatly appreciated.

Évaluation :

5

The storage facility was perfect for my short term storage needs. I was also surprised how comfortable this storage facility is. The indoor loading dock is convenient, has plenty of light and comfortable. Various cart are provided to move your stuff easily.

Évaluation :

5

All staff there is very helpful.

Évaluation :

4

I couldn't find my storage space number on the paper and I was not told when they printed out for me. And then I was trying to help myself hard to find the room. I was exhausted and try to reach them to ask he said we are out of the clock. And I missed out that day to get in because I couldn't know where the room is at, plus I didn't receive that help I deserved it.

Évaluation :

3