Excellent service à la clientèle. Kevin and nephew was awesome
CAROLYN DCustomer Reviews for U-Haul Moving & Storage at I30 MacArthur
Testimonials From Recent Customers
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Staff is great. !
Amber R | Expérience généraleTeach employees to respect customers and not jump to judgment. Your reputation can be hurt by people who insight conflicts.
Richard RI needed to rent a uhaul on 4/1 to move and Kevin was amazing. He ensured me he will take care of me and he helped me throughout the way. Got me the right size truck… and explained everything to me… he the best great customer service. I'll used them again, they care and very helpful there… even David was amazing and help me as well.
TINA Wthis place is trash.. no security, terrible customer service
ANGEL C | Expérience généraleKevin and the team were very helpful and responsive to my last minute changes. They helped to make my move less stressful
WILLIAM SExcellent customer service. Kelvin was awesome. Took less than 15 minutes to pick up the trailer and do the paperwork and 5 minutes to drop it off and be on my way a few hours later, all done with a smile on a Sunday afternoon. Best UHaul rental experience to date for me.
JOHN MMy trailer was hit while park no cameras available so no one was held responsible for it and I moved out in February and this email says march 18 2025 a month after I left this location in February 14 2025 I notified week later and still received a bill and sent to a friend instead of my address not happy
Albert E | Expérience généralePatricia D and Corey were very professional and very helpful with my situation. I will continue to use U-Haul for my moving needs.
ARTHUR SI will be sure to never recommended my friend of residents (as a property manager) to this horrible location/UHAUL
MELANIE TOverall it was great - just wish the location was not so crowded when obtaining equipment - but the staff were very helpful.
KATHRYN RKevin and David are some of the best workers and very talented
Franco CThank you all at the Dallas Mccarthy location for all your assistance in my equipment rental
James DMake sure that you keep your word to the customer always double check yourself when booking reservations for customers I didn’t get what I asked for an was misled on deposits and mileage fee’s…I was not happy with my booking experience
REBECCA MBoth the service people working there did an excellent job
JUSTIN L | Premières impressionsMy truck was stolen from I 30 location in grand prairie tx, the manager held information and camera footage from police for over 3 weeks to let the guys get away with the truck and camper that was stolen. I think the managers were in on the thieft, and the GPPD feeling the same way. I closed my account yesterday because the manager is very incompetent of running a business
Kenneth W | Expérience généraleHave more help at front desk. Gentleman was friendly and helpful
NENA BGreat service fast appreciate your help
ERICA JThe trailer lights did not work
DOMINIC EKeep up the great work that you are already doing.
CABRINA BRespecte
TOKALI YEl manager es una persona agresiva, grosero no sabe tratar a los clientes me falto el respeto solo porque le pedi el favor que me especificara el total de mi factura, empezó a gritar y agredirme verbalmente en presencia de mi esposa. Procedere a acciones legale en contra de el y su empresa.
JAVIER MS.O.
DANIEL MMs. McGowan and Mr. Collin were very helpful. They both made my moving experience, welcoming and convenient.
Mychal D | Premières impressionsNice and clean like the app to upload all your information.
SANTOS CClean yes, inviting no. Lack of customer service. Seemed like we were bothering him. The sign said equipment drop off we pulled in the spot. He co.es out and says no you have to go to the other lot. I was struggling to back up, didn't bother to help. Just watched and went back in. Again, as if we were bothering him. I unplugged everything. He took it off the hitch, he walked away and didn't say two words to us. We sat there staring at eachother and he yelled from across the parking lot "yall good" will never use that location ever again.
Veronica SKeep providing The excellent Customer Service and knoledge about your product.
KENT HManagement was great! Thank you!
LAKISHA WThey were very helpful.They even offered to back in my trader for me, since I didn't or could not do it myself.I appreciate aeverything they had done And more
Sharan R | Premières impressionsThe staff was great. Kelvin was top-knotch and very helpful.
Austin F | Premières impressionsI don't like to complain but I can't leave this unsaid. I rented a 5x8 cargo trailer from this location (McArthur), while droping off the trailer, I spoke to a lady and she asked me to back up the trailer into oncoming traffic. I said I wasn't comfortable and I couldn't see the traffic that is coming in. She said it wasn't hard and that she would help. I did not back up into traffic, I pulled into the separate parking lot. The gentleman asked me to back up into a spot, and I backed up as much as possible. He asked me to straighten up, and I told him I did not want to. There was a propane station in front of my car. And he told me that I had to. My husband proceeded to get out of the vehicle and unhook the trailer himself and back it up 5 inches from where they wanted it. It was literally only 5 inches! The level of disrespect for safety is disappointing. I do not recommend this location.
NOELIA APeople were good, the truck was unsafe and felt very unaligned in the wheel
AUSTIN TWhen I dropped of the trailer the gentleman that helped me was supposed to check in the trailer. I called the next day because the app showed an active reservation. I called the location and a different person told me that the trailer was never checked it.
eloy aYes comen back tu clean an annget the depisit And ghet wat a then helps you wiir other stuff
jorge mGeneral manager and associates would benefit from customer service and communication training. Disappointing experience which sadly ruins uhauls brand.
Christopher RKevin in the Grand Prairie location had me ready and on the road quicker then two shakes of a dogs tail, equipment did as designed and got here no problem from Texas to Peyton Colorado. Wife did the quick drop today. Very happy with it
KEVIN RThe RV was broken into at some point earlier this year. All of the camping supplies were stolen. The door was left open when they left, and it rained into the camper, so it was ruined.
KATHY R | Expérience généraleVery quick and efficient service!
Lynn LAlthough the truck was clean on the inside, the windshield was dirty with bug droppings. The truck rode rough. My drive to Arkansas was uncomfortable because the truck felt like it needed struts on the front.
paula pThere was nothing done about the needle at either location.
Jonathan STook almost a hour after checking in online and asking another employee for help before someone came into the office to complete my rental.
Kaitlyn AI'm sure there is something but I didn't see it
Billy GKevin is very friendly and professional. He is the best
SENTHILKUMAR R | Expérience généraleWonderful staff
SHERMAN P | Expérience généraleStaff excellent
sherman pGreat service
ernestine mMake returning trucks easier, I had an impossible time of about an hour trying to return the truck I rented because the pictures I tried to take and upload would delete themselves
Angel TTruck acted like the battery was dying. There were jumper cables in front, indicating possible past problem. It was slow to start several times.
Jill Ei rented a Uhaul 4/4/2024. Uhaul need to have a better system in order for your customer to have the right instructions on where the location pick up is. Uhaul customer service sent me to 3 different locations. First they send me to Big c 2 in grand prairie and guy that worked there refused to assist or give me assistance at all. There were a couple of workers there drinking while on the job. Contacted customer service again and gave me wrong address to the second pick up location. It was very inconvenient for me since customer service rep are not doing their job properly. On the 3rd location I was at the right address finally, I was able to pick up the truck but the tank has no gas (empty). Uhaul employee should have a better customer service in order for the customer to be satisfied with their service. I was very troubled and upset and disappointed with the experiences I had with this company.
HEIDI JGreat service Great people Excellent experience
sherman pWhat a great team at this location. Very professional and courteous. I would come back to this location and would refer others.
Sherian HEverything was great, the equipment worked fine, the staff on both ends where great to work with, any issues were worked through with relative ease and very professional, everyone had a great attitude. I wish I could move more often, no, but if I do, I would work with these folks any time.
harold sI went to the storage facility to pay for space 9502 I did pay $127 went to go look for my car my '02 Camaro vintage 35th Anniversary and it was stolen I must say Mr Atkins and the staff did not seem surprised at all the daughter was not surprised I mean don't take your car there and put it in the storage lot especially 9502 cuz somebody's going to steal it
Barbara Y | Expérience généraleCheck to make sure your windshield wipers are working properly so when someone is driving to San Antonio they don’t have to pull over in the rain because you didn’t do maintenance
Jacob WKevin the General Manager gives excellent service! He made the process easy, smooth and fast. He's also really funny as well who does like a good laugh! Thanks Kevin I truly appreciate your time today! -Ayla
Ayla DProfessionalism!!!!
Vickie EThe only problem I had was no one answered the phone. The automated system placed me on hold and after 5 minutes no one picked up, 3 times. Unfortunately this is everywhere. Use the app.
Myron PIt would help if the staff could offer a bit of information about the truck, like the key ignition is vintage.
William CI would like to know with my time schedule as I moved out before the 10th do I get any reimbursement? I moved out this Saturday before of this month February?
Judy u | Expérience généralethe employees= the worst. The facility= am leaving because there was no gate for weeks and my tire got stolen
angel c | Expérience généraleThanks… Great job
Steven B | Expérience généraleDont rent there
PERFECTO G | Expérience généraleThey. Not have security on the. Park in lot
norberto p | Expérience généraleBien
juan G | Expérience généraleTrailer was broken into. Manager won't call me. Bad place to store stuff.
Adam R | Expérience généraleI moved out with 25 days left for the month and they wouldn't prorate the monthly fee. I will not use Uhaul storage ever again
Barbara M | Expérience généraleStorage was ready when promised. But it worked out.
Judy u | Premières impressionsKevin was great. He provided great customer service. He and the other staff.
Rod J | Expérience généraleHad our tools stolen once. Reported to the store manager. No follow up or or information on the report.
Diego J | Expérience généraleThe customer service is 100 % at this facility, thanks guys
Jaclyn W | Expérience généraleThey allow homeless to live there in the parking lot , they allow theft so some people stolen 2 Batteries from my box truck and cut the wires
Julian M | Expérience généraleWorld class service. Staff skilled, proactive and courteous.
CELSO C | Expérience généraleThe only bad experience l had was super hard to speak to this people at this facility
Jose T | Expérience généraleKevin was awesome!!!!!!
DAVID W | Expérience généraleGreat people
Dale C | Expérience généraleEveryone at this facility give the best customer service I have received in a long time. Kevin is very personable making sure that you are totally satisfied.
Ikima B | Premières impressionsKevin was very helpful. Thank you!!!!
DAVID W | Premières impressionsNeeds to be open 24 /7 I work around the clock and if you can't open the gate past 8pm it's inconvenient to me but over all I like it
Humberto B | Expérience généraleAfter moving all my stuff in the unit, two weeks later my storage was broken in, handel was busted, 14-16 boxes were stolen, video camera were not to far from where unit was. When I went to report to service clerk they didn't care, didn't provide the information that needed to happen. The manager was called through video call and told me don't worry as long as you have insurance you are covered. I asked if they could secure my storage and put a new handle or move mt stuff to new storage, the manager said he would have it fixed the next day. As of today and moving out on Friday the Handel is still broken. This happened in January. I believe it was an inside job that was done and planned to take my stuff out.
Valerie M | Expérience généraleSuperb customer service! Love this place.
MONICA C | Expérience généraleThanks for the help
Steven B | Premières impressionsLet my trailer, one of your trucks and two motorcycles get stolen and told me i was SOL on my trailer and wouldnt give half my money back for the month. Would never use uhaul and will warn people not to use.
Michael s | Expérience généraleHot in the facility
Jesse P | Premières impressionsExtremely rude customer service
Luis C | Premières impressionsAlso price was reasonable
Michael S | Expérience généraleTold your employees I wanted the storage for 2 months and I forgot to make a payment for he second month but took care of it and the employees said I never got back with them so they charged me for another month after letting them know I wanted it for 2 months. Never again
Robert M | Expérience généraleU-haul has zero competition. No other company that provides a similar service can compare.
Terence C | Expérience généraleVery convenient from my house
Arthur F | Expérience généraleThe gentleman that assisted me was super friendly and professional.
Cassandra P | Premières impressionsWe had access all time
Heriberto B | Expérience généraleThe staff at the MacArthur location has always been welcoming and friendly! Even when they were busy, I always received a smile and a "hello" as well as everyone coming in or out that I saw.
KEN R | Expérience généraleGreat experience
Zsolt C | Expérience généraleVery excellent service
Rosemarie H | Premières impressionsThanks
thomas c | Expérience généraleNa
Victoria M | Expérience généraleEvery body was so acknowledgeable on everything we asked on and had a great attitude thank you and God bless you
Heriberto B | Premières impressionsLiked the way they made use of the backs of U Haul trailers for storage. Very unique. And the price was. Affordable.
MARGARET E | Expérience généraleI certainly enjoyed the customer service render to me both ways for my rental and storage. Thanks I would recommend U-Haul to anyone! Janice
Janice T | Premières impressionsGreat place and friendly service!
kenneth b | Expérience généraleGood guy
Lah M | Premières impressionsU haul did not give me as an existing customer the choice of moving my RV into the lot across the street while working on the lot where it was parked. Not a good way to treat customer
Mike C | Expérience généraleManager was really friendly and helped answer all questions needed. Love the reasonable priced lock and 1st month free.
Victoria M | Premières impressionsI will be back thank you for y'all services.
Arturo Z | Expérience généraleSo:metimes I have trouble getting the big doors closed but the personnel have always helped. They have always been friendly
MARGARET E | Expérience généraleThis facility could never find our electronic payment. We had cancelled checks yet they kept insisting we had not paid. I spent lots of time arguing about payments we had made electronically
John S | Expérience généraleGreat service, nice people, clean, organized and very helpful. Even was having trouble with getting furniture disassembled to put in storage and they let us borrow tools without hesitation.
Michelle A | Expérience généraleGreat and friendly customer service. I've had to keep my belongs in storage twice and this is the place I went!
Cindy H | Expérience généraleVery satisfied
Ron G | Expérience généralegreat service!
DANIEL C | Premières impressionsPoor organization and management
JOVON L | Expérience généraleI did not go with this storage company. Please stop sending emails.
Terri M | RéservationThe security gate for storing campers was broke and left open many times I had to go up to get my camper.
NATHAN H | Expérience généraleWhen I purchase a new trailer I will use your facility again. Thank You: Mark Miller
MARK M | Expérience généraleYour person on site is awesome but the reservation people need to be made aware of situations in different cities. I was unable to use your storage facillty so I can't give it a rating.
bertha m | Réservation