Merci
WEDASE T | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Lambert Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location always does a great Job and I highly recommend this team!
KENNETH DNothing. Was top shelf service. Quick, efficient, professional and friendly.
RANDAL KThe worker is really nice and chill and i feel like appreciated customer
SEUNG YCheck in your equipment when I return it.
FRANKLIN CCameron to start the rental and David to end the rental were fantastic. No need to chit chat just straight to the point get me and get me out. Thats all I need. Ive dealt with them the last time I rented so its always nice to see familiar faces! Great job to all the staff that keep that store running great!
LAINE SYou guys are awesome quick and efficient my go-to
JASON REmployees at this location were extremely curteous and thorough. I would definitely recommend to others.
RANDY Bthe staff were friendly and helpful. thanks.
MICHAEL SEasy check in and return.
Frank GGreat staff
CRAIG DThe guy was fast answer all my questions and he was very cuorjoul he was fast and efficient.
AUDREY SI made a reservation for a 10ft truck and a car dolly about a month ahead of April 20th, April 19th I received a call to confirm my reservation to rent the truck & dolly , I even paid on that same day. When my son showed up to pick up the truck and dolly on April 20th at the Leffingwell Whittier location, he was told that he needed to go pick up a dolly somewhere else even when there were two other car dollies at that location. In other words, instead of getting the rentals from at 9:00 we got them more than one and a half later. I reserved it for 9:00am, because I moved from LA County to Vacaville which is close to Sacramento. It took us more than 8 hours of driving to reach to our destination. Also, both windows do not close all the way so we had to yell in the truck when communicating.
Carmen BSmooth process
Nicolas CEveryone was very friendly and knowledgeable.
DONALD SI reserved two items online. For some reason the reservations got split between two pickup locations. I spent 3 hours running around trying to get the items I needed. Ultimately I ended up going over in time and was charged twice as much as what I needed the items for. Horrible experience!
DAVID WGreat auto trailer, easy to use. Staff very knowledgeable, helpful and efficient.
BRENT ASolo poner un tratamiento para la termita
Brenda C | Expérience généraleYOUR CUSTOMER SERVICE VIA THE PHONE IS HORRIBLE!!! NO ONE ANSWERS THE PHONE TO ANSWER A SIMPLE QUESTION
LAURENCE BThank you very much for the service and attention is excellent
ALFONSO GWhile I like the location I wish pick up was a little bit faster
MONICA HN.A
Jose iThey only they wanted a credit card, I wish I could have used my debit card. Sometimes I could not get through on the phone. But these are not huge disappointments, nor like inconveniences. But the rest was great and I would use them again. The price was really great.
eileen r | Expérience généraleNo recommendations. Staff treated me great. Equipment was clean and performed as expected.
KATHLEEN NNo suggestions for improvement. I was happy. I was working with the gentleman name, Cameron Chamber, and he was manager of the The Harbor California. He was very knowledgeable and knew what was going on and accommodated me with everything that I needed. I would have to recommend for advancement. He knows what he's doing and his staff did too hang up
CLAUDE SCameron and his crew are super awesome! Very helpful! Exceptional customer service! I highly recommend this location. Trucks were readily available and super clean trucks!
JENNIFER VIt was a very fast transaction
MARY AThe staff was nice and helpful- excellent.
Arnold PI was very overwhelmed because I went to a location in Los Angeles make reservations and then when I got to the pick up place it happened the truck that was there it was there for service so I couldn't rent it then they had only small trucks I end up taking a small truck I end up not using it so I returned it same day a few hours later with 20 miles only they gave me a very hard time because I dropped it in a different location and they didn't want to change drop off location end up paying round trip even though it was only 20 miles no one was nice enough to change the location every body that I spoke to it was different story I live in Lancaster ca an 1:30 away and they wanted me to come back and pick it up and drive it to the location where I picked it up from . The worst experience ever
MARIA ONothing, team did a great job overall very helpful and accommodating
KENNETH DManager needs to be a little more professional when greeting his Customers
Aileen OOur transaction was easy and fast. Truck and car hauler where in great condition
STEVEN DGreat experience, in and out in less than 3 mins! Very friendly helpful check in person.
JAMES Ball staff members very helpfull and friendly !
JOHN L | Premières impressionsI am top in the top 10 % of Google reviewers. I don't have any reason to tell you nothing but the truth. I rented a truck and planned only one day of use. Working away moving everything I own into storage
JORGE RExcellent
JOSEPH RThough the instructions were pretty clear in the app, if dropping off after hours just letting customer know to visit the website or app in advance when covering pick-up.
Jeremy PWhen I returned my U-Haul the person doing check out did not ask me 1 question, or even look at the truck. i was concerned that perhaps they could say I didn't bring it back so I took a video to prove it.
DD JThe computers were slow and I had to wait 50 minutes until one customer ahead of me was processed. Even though I made the online reservation except my driver license. While I was waiting two other customers left.
ARMAND TI won't recommend UHaul overall as the 3 people I spoke with on the phone were lazy and 100 % worthless- accept the last last I spoke with who seemed to care. As for the other well they sick! The Gus at the lambert were kind and helpful!
DAVID JSuper easy to use this location and employees are great.
ROBERT Tgreat service and timely matter
ROBERT SCody really took the time to show me the different storage units, very helpful & knowledgeable
KRISTIE SChambers is great.. service excellent.. thanks
DOUGLAS RVery easy good customer service
JOSEPH RVery friendly and professional service I recommend for the highest quality service
SERGIO TDaniel was awesome. Really easy pick up and return.
LUCAS DOn Sunday, 12/29 I returned, dropped off the 15ft truck to the same location I rented it. The only clerk I saw was busy with a customer. I was then instructed by the clerk to leave the keys on the sun visor of the truck and he would check in the truck and I'd receive my receipt in appx 10min. A day later I check the app and the rental was showing "Active". Placed a call to store and no phone answer by anyone there. Marcie in customer service helped me by placing a call, getting someone to confirm the truck is there and a receipt would finally be sent to me.
JORGE REverything was perfect thanks
gabriela anewer trucks
George KI wish you carried the mattress moving straps in your rental stores.
JACQUELINE Wthe man who helped us, raphael, was so good to us. thank him!
Adam RVery good service
MARCOS SWaited for over 10 minute in the office for someone to come in and assist me. The 2 staff members (1 of which was the GM) were rude and talking about former employees and what they were having for lunch directly in front of me while we waited for my contract to be print. Upon rental return again waited for over 15 minutes and no one came to the office. Called the office line and was transferred to the call center since no one was available to pick up the call. Marcie in the call center was fabulous. Customer service in the La Habra office needs vast improvement. I will not return to this location and will not be recommending it to friends for this reason.
GAIL BBetter Check in the fuel
FRANCISCO ZAbsolutely top shelf service. Every employee here is great.
RANDAL KFriendly clerks in the store! Awesome knowledge and great customer service!!
Lisa PThank you for the service!
CHRISTINA TU-Haul should top off the fuel on their entire fleet and require customers to turn in vehicles with a full tank of gas. It's inefficient and time consuming for the next customer to have to start their rental fueling the truck they just rented.
David WI've been to this location a couple of times for moving needs and every single person I've dealt with has been great. The service is top notch. When I've thrown them a curve ball where I was reserved for X, but I suddenly need Y - they have been able to easily pivot to accommodate my needs. The Lambert location will be my go to for all my moving needs from here on out. 5 Gold Stars and a handful of glitter.
RANDAL KThe manager didn't give me a furniture cart but charged me $12 for it… The truck is excellent, it reached its destination without any problems.
ALIAKSEI PGreat quality of service 👏
ANTONIO PAbsolutely fantastic attention to the customer and their needs and of course the customer service was excellent! I will definitely continue to use U-Haul more my moving and storage needs and most specifically the Lambert Avenue in Whittier, CA location. Keep up the fabulous job folks!!!
ANGELICA MClerk was helpful and great customer service
JASMINE MWhen I opened my box with kitchen items such as plates and serving bowls, I found mouse feces and urine. This was uncomfortable knowing my personal belongings were exposed to these toxic and potentially deadly substances.
JULIAN G | Expérience généralethe office personal always freindly and helpfull .
John L | Expérience généraleVery helpful and professional. Highly recommend
Kristopher P | Expérience généraleDavid helped me get my unit with the assistance of Raphael and they're supervisor Cameron who's not there on the scene but readily available my phone call when we came into a situation which was resolved and taken care of all without me having to be there. They were wonderful, especially David. Still a little surprised that there was no elevator to reach the second floor
jennifer g | Premières impressionsCameron was very professional and helpful..
BUNNIE C | Premières impressionsThank u
Les F | Premières impressionsMichael and his team were MORE than helpful. Words cannot express how much I appreciate the kindness and courtesy I have received when checking into my storage. Thank you, U-Haul for employing such great men.
Alexandria R | Déménagement en ligneThe staff are always friendly and helpful!
Michael F | Expérience généraleCouldn't ask for more. I just got tired of paying for storage cost for items that didn't have the value of what it cost to store them. I have it all away for free. Lol
KEVIN G | Expérience généralethere is no elevator. uhaul would not take any of my cards (3.) I needed to pay cash, I have good credit.
eileen r | Premières impressionsI was told on the phone I would get 30 days free. The staff at the facility said no. I would have gone somewhere else but time did not allow.
JOHN L | Premières impressionsManager was not very customer friendly
Thomas C | Expérience généraleOver the course of a 18 months that I had a storage room at this location my overall experience was not bad. The reason I am selecting Below Average is the people that work in the office are a hit or miss. One of my family members also has a storage unit at this location, they upgraded their storage unit to a larger one and when they did that, the people working their front desk cancelled my unit because we share the same last name. I could not comprehend how a mistake like this was possible. Also, my specific storage unit had a lot of termites in the back corner, as I removed boxes on the last day I notified the folks working at the front desk. My hope is that whoever rents that unit next, doesn't have that same termite issue.
Jose C | Expérience généraleOther than the higher prices for their storage spaces. I have found them very friendly and helpful and I would recommend them.
lyle z | Premières impressionsVery helpful friendly staff
Luis R | Premières impressionsVery nice ! But it got a little bit too expensive for me.
MICHAEL R | Expérience généraleSuperb
Josie C | Premières impressionsYou really need to have an elevator for any storage location that has more than one story. It just doesn't make any sense to not include that in the building plans. Otherwise I would have rated a five star.
MARIE D | Premières impressionsStaff was not friendly With there AirPods in there ear having me repeat myself multiple times
LUIS R | Expérience généraleGreat Service Thank you
MELODY M | Déménagement en ligneNo lighting in storage unit. If I wasn't there when there was still adequate daylight, it was Very difficult. Not a good idea.
MARTY A | Expérience généraleBryan (the manager) was extremely helpful and accommodating, patient too.
NATHAN O | Premières impressionsGood customer service
William O | Premières impressionsthe storage unit is advertised as 10'x10', but when I measured the unit, it was closer to 9'6"x9'.
Graham B | Premières impressionsHelpful & understanding staff Especially Amanda
STEPHEN P | Premières impressionsStaff is always good there.
MARK P | Expérience généraleYour employees were very kind and helpful
Erica R | Premières impressionsAll your employees were easy to work with, polite. Younger adults.
Kevin W | Premières impressionsI've had this unit a long time and never had any issues. Always clean, with easy access. The staff has always been helpful with any questions. thank you.
KATHLEEN M | Expérience généraleWe received excellent customer service from the staff. Our treasured items were in perfect condition 1 year later. We felt they were safe and secure. We would highly recommend!
Jennifer M | Expérience généraleIf zero stars were an option, I would have selected that. Never had such terrible customer service in my life! Waste of time!
crystal r | Déménagement en ligneEverything was great from beginning to end with my storage rental. The staff was always friendly and helpful. No complaints about anything at all. Will definitely use this facility again in the future.
Pamela B | Expérience généralegood customer servive
John L | Premières impressionsThe manager is very special and you can let her no mr Davis said so of the storage part
Dion D | Expérience généraleThe c staff was always friendly and helpful. Courtesy is their motto. I have used this store multiple times and it's been a pleasure always
MAYRA E | Expérience généraleThe staff n the young lady who helped was very helpful n professional
Daniel R | Premières impressionsWonderful friendly staff was very helpful in everything! I will definitely recommend this Uhaul storage! Merci
IRENE E | Expérience généraleLa Habra staff is a great group always friendly and knowledgeable my go to place to rental needs
Elizabeth P | Expérience généraleEasiest storage unit I have ever got. The staff their was awesome! Amanda and Anthony were the best. I was so impressed. What a great staff you have their. I would recommend it to anyone. Thanks for everything.
Paul E | Premières impressionsSeriously I've never seen or had better service.
GEOFFREY B | Expérience généraleMy stuff had been there for a year and never had to worry about a thing. Merci
cheri z | Expérience généraleMerci!
CHRISTOPHER P | Expérience généraleThe lock wouldn't quote fit onto the holes, so the GM quickly came to the unit and fixed it. The staff were friendly and efficient.
Jennifer M | Premières impressionsDoor on my unit previously damaged but great space
Elizabeth P | Premières impressionsThe only thing that could have made it better was the employees moving my stuff in
Ken N | Premières impressionsThe only thing is that office is not quite close enough to our location of lodging. Otherwise good.
ROBERT J | Premières impressionsThey never answer the phone so it makes it hard to do a payment over the phone. The call is always forwarded to the call center . I've actually walked in on the phone just to see them sitting there doing nothing . Let's not talk about the rude customer service and the lies they tell you . I can go on and on but I'll stop . I've also called to speak with a DM he never called back
Kiesha J | Premières impressionsSimply The Best!
jimmy m | Premières impressionsI do not like the key cards I wanted an outside drive up unit I got an indoor ground-floor unit and I had to go in the office three times to get my key to get the gate key re-coated Other than that yes I would recommend U Haul and yes I will use you guys again thank you
SANDRA S | Expérience généraleMy storage unit got broken into. This is the only reason for the 4 star rating. The staff called me down to check my belongings. Nothing appeared to be taken. The rest of my experience was excellent.
Michelle w | Expérience généraleThe staff was welcoming and professional.
Armando M | Déménagement en ligneNot happy
NANCY M | Premières impressionsThis isn't the best U-Haul I've used. To get to the second floor there is no elevator which is good when you got furniture. Also on the 1st floor you can consider those helpful carts ment to get you're stuff to the unit unless. To get to most of the bottom floor there is a step-down which makes the carts pointless.
Tyler P | Déménagement en ligneHaving an elevator would have helped make things easier. Also, it would be more disability-compliant, too. Otherwise, I'm happy with the facility so far.
Lisa C | Déménagement en ligneDestiny was great and wonderful to work with!! Super sweet and takes her time and is a joy to deal with!! She's the reason we do business with Uhaul. She is so genuine and just an amazing human being!!! Love her!
Jessica S | Premières impressionsDestiny is amazing. From the start of my rental to my move out date she was helpful and informative. If I even need any of your services , I will come back to this location just because of her
Philip G | Premières impressionsThe entire experience was a positive one. The staff was always helpful and friendly and I especially appreciated the hours and ease of access to my unit. Will definitely use them again.
Pamela B | Expérience généraleU-Haul employees are using my email for services not rendered to me. I am preparing litigation over this breach of sensitive information
Paola B | Expérience généraleThe process was easy and efficient! I was slightly confused regarding the check-in process, but the staff was super friendly and was able to help me! The facility appears to be very clean and secure, and I am confident that my belongings will be safe here. Merci.
John C | Déménagement en ligneI have experienced insufficient and often rude customer service.
JASON L | Premières impressionsVery professional and convenient staff and hours were great!
chad M | Premières impressionsMakes no sense why the larger storage rooms are upstairs with no elevator.
Kristen V | Premières impressionsDestiny was professional and helpful
Pedro T | Expérience généraleI'm always treated like family at U-Haul . The company is all about being professional. The personnel at U-Haul are always willing to help.
STEPHEN T | Premières impressionsThe place was always clean and my stuff was always safe. Great security system. The staff was friendly, helpful and very personal. I love you folks and thanks for doing an awesome job.
VICTORIA G | Expérience généraleWorst experience I had. It was so bad that I took my stuff out within 3 days
Hadi S | Expérience généraleNot so friendly staff that ruins the facility’s reputation.will not recommend to any friends or family.they seem not happy with what they do
PATRICIO C | Expérience généraleYour staff was always so friendly, easy going and willing to help out. Great experience!
ABIGAIL F | Expérience généraleWe have used two other storage facilities before, and without a doubt, uhaul is top notch in all areas.!
Vanessa W | Expérience généraleExcellent and friendly service
HONG P | Premières impressionsSo thankful and grateful for all that you do. May God bless each and every one of you!
LOURDES M | Expérience généraleEmployees had no idea what they were doing. Canceled right after I checked in.
Valerie M | Expérience généraleThe staff was amazing. They were always there to help you when you needed it. The place was clean and orderly. They really care about their customers . I definately recommend renting at this Uhaul . You will be a very happy customer.
Carl E | Expérience généraleStaff really did not seem like they liked their job. I had to go back 6 times to get an access card since equipment was not working. When I took everything out Adam inspected but was still charged
george T | Expérience généraleThe service we recieved was excellent. No bad the card reader is not working.
Timothy B | Premières impressionsAfter a single declined transaction, the cashier assisting me Instantly soured in mood and became unfriendly as if I had nconvenienced her. (I paid my INITIAL bill with a different tender) Be kind
Rene P | Expérience généraleEasy process and excellent customer service
Jeffrey P | Premières impressionsThe staff could have been friendlier and more helpful. . They did not go out of their way to earn my business. Also I think - Spaces use to be prorated.- Now there not.
Harry Y | Expérience généraleI have rented before at this uhaul and was given one months rent free. Didn't happen this time.
Debbie M | Expérience généraleJennifer Lopez and other staff member Was rude and lied a few times to us. And I wouldn't recommend anyone. Really bad experience.
laura m | Expérience généraleGreat and convenient for what we needed.
SHANNON C | Expérience généraleEveryone was very helpful
tyler s | Expérience généraleWill definitely use U-Haul again. Thanks
Gaetano S | Expérience généraleMost storage facilities are adequate on the points listed above, but where are you lost me was taking a FULL month's rent for ONLY 3 days, refusing to prorate the rent and give a refund. Poor cust svc
HEATHER G | Expérience généraleVery poor customer service these people are ripping people off left and right. They claim I was in an accident that never happened just so they charge me an extra 700$. I do not recommend uhaul
DANIEL L | Premières impressionsStaff was very friendly and helpful.
elizabeth b | Expérience généraleJennifer, Daniel and Klenise have been going the extra mile for me. I won't be moving out my belongings from my storage unit even though there are several Storage Companies that have lower rent.
Sandra H | Premières impressionsStaff was awesome, even when I was a bit grumpy.
Jennifer B | Expérience généraleAlways helpful staff and easy payment options helped make my two years a good experience. Their was one rate increase which bugged , but that inspired me to get my stuff out sooner . Merci
Jeffrey S | Expérience généraleBeing an outside unit the only thing I found was dust on my beiongings. Very well kept and clean. Merci.
JOHN W | Expérience généraleI reserved a storage unit online only to find out that my reservation was nowhere to be found in their computer system. To make matters worse, the employees were clueless
Daryl I | RéservationIf I could rate this U-Haul location a million stars I would. This Storage is by far the best store place around the area if you ask me I think the manager deserves a raise for all the hard work!!
Juan p | Expérience généraleIt was busy and I had to wait for a manager to help me apparently no one knows how to do a storage deal u less you are a manager.
AnnaMarie E | RéservationGreat all around.
Ahmad J | Expérience généraleBien
Shravan B | Expérience générale200 characters is not enough. Part time representative was poorly trained on the computer. I was lied to about my 24/7 access from Reservations. My space location is acceptable.
edward m | RéservationAll around great place to rent! Thank you!
Julie S | Expérience généraleStorage lock was cracked into. Didn't get a clear story on what actually happened. No one contacted us when they found out and placed new lock on storage. Couldn't get contract emailed to us or online
luka l | Expérience généraleVery nice and clean and great rates...
mary f | Expérience généraleThe facility was clean and very convenient.
sandra b | Expérience généraleVery helpful and understanding staff.
Ray U | Expérience généraleThe staff at this location is always nice and professional. Phillip sets a great example of above and beyond customer service.
Teri L | Expérience généraleClanice was always very nice and there was a new person there when we moved out very nice. Anthony was great when we moved in and I know he moved to a different location. Thank you frm Mary Lou Alves
Joshua A | Expérience généraleEveryone's Great
EUGENE E | Expérience généraleHaving an elevator would be very helpful as well as having air conditioning. I also think that the unit is too expensive for what it is and the ceiling is super unsafe with nails coming through.
Luciana M | Expérience générale