Customer Reviews for U-Haul Moving & Storage at LBJ Freeway II

Évaluation :

1

The young man helping me was not concerned about my booking. When I finally found it, it had a smell. ODOR. So, I will NOT be using your facilities

Évaluation :

5

Everything went smoothly.

Évaluation :

4

Very helpful staff. Friendly and efficient.

Évaluation :

4

There's trash over flowing from the restroom. The toilet had poop in it and I flushed it and took the toilet brush and cleaned it. There's furniture and stuff that I had to move away from the doors . Otherwise, the unit was nice and clean . It's well lit

Évaluation :

5

Thanks

Évaluation :

5

Good environment good customer service

Évaluation :

5

Excellent

Évaluation :

2

I moved out of U-Haul on the first March I called and spoke with a Dylan, who assured me that whatever money is needed would be reimburse me back for the early move out. Only to find out that it was not done and they have me moving out on another day, this is very unacceptable. I gave Dylan a very good rating, but this in Garland is unacceptable.

Évaluation :

5

Amazing service. Super personable staff. Special shoutouts to the owner and assistant store manager. Would recommend to anyone (:

Évaluation :

3

I've not been there

Évaluation :

5

My experience with U-Haul was great!

Évaluation :

3

I originally rented a unit online for about $33 when I arrived they told me it was not available that they were closing all those units in that area and were only renting in the "new area" and they had no units for the same price I had no choice but to take the one they had at $77 They told me a manger would contact me about the pricing but They did not I moved my items to a less expensive unit I also moved out on the 18th had I not reached out I believe it would show I was still occupying it however I called the next day and asked them to confirm I moved out my items but no one again contacted me Yesterday I called because I received a reminder for my payment which was on automatic the manger walked the unit for move out while I waited on the phone he was very nice I hope my payment does not. Continue to draft since I gave 31 day notice and moved out on the 18th Thank you

Évaluation :

5

Excellent customer service!

Évaluation :

5

Channing was great!!!

Évaluation :

1

The manager Anna Ortiz at the LBJ Garland location is horrible. Their team is incompetent to follow directions and requests. I requested a military move with weight tickets and now they are telling me "sorry we don't have weight tickets nothing we can do". They apparently see no notes in the system of such request, but when I call customer service they see the notes of requested weight tickets. It is their fault I have no weight tickets and they just want to wash their hands and not want to hold up their responsibility and their failure.

Évaluation :

5

Anna and her staff ALWAYS goes above and beyond to help their customers! I will always use this location for everything

Évaluation :

5

The only thing I could say was, it was difficult to find our actual storage unit. I wish the map would've been a little bit better. By looking at the map, I thought the storage unit was accessible from outside. Not being familiar with your storage before, I did not realize they were all inside. But Krystal was awesome and ran over immediately and helped us find our unit. Very impressed with her.

Évaluation :

1

Moved out of my storage still was charged. Tried to call them before I moved out and after I moved out only to get busy signal all day every time I call. Finally got it resolved a couple of days ago through somebody that's not even at the store because nobody could ever get in contact with anybody at the store I had my storage at. staff definitely need to be trained more in the customer service department.

Évaluation :

3

When I get to the facility, I go my unit unaware of the proper steps, needed to be taken prior to opening storage unit. Therefore I set off the alarm. And well no one came.. so the alarm isn't much use then now is it? Once I had my unit located I go back to truck to unload…have a courtesy cart loaded up and turn to head back up only not to have access… because it was 10:01pm so I had to put my things back in ruck and extend my truck rental another day. I go back the following day and finally put items in unit only to discover the lock that was supposed to be in unit was no where to be found. Still don't have a lock and will be going to get one soon.

Évaluation :

5

N.D.

Évaluation :

4

Nobody is perfect.

Évaluation :

5

The manager was extremely kind and helpful. She answered all questions

Évaluation :

5

Great service great staff

Évaluation :

5

Keep up all the good work

Évaluation :

5

Thanks

Évaluation :

5

Excellent customer service provided

Évaluation :

5

Doing it that way U-Haul helps a lot of people....

Évaluation :

5

Received storage unit dirty with a lot of old Christmas decor and feminine products. No complaints though, cleaned myself.

Évaluation :

1

I got a unit that was already being rented so it was locked and I wasn’t able to move mt things in and my uhual truck was stolen over night and all my family’s things stolen

Évaluation :

5

Great experience!

Évaluation :

5

The staff easy to deal with and very helpful.

Évaluation :

1

I will never use U-Haul again

Évaluation :

5

Cole and Andrew were very helpful when it was time to turn in the truck.

Évaluation :

5

Thanks for the great service

Évaluation :

3

The staff was nice and helpful, but originally gave me a storage unit that was already occupied and then had to give me a different one. They also gave me a different price for the storage unit than what was quoted to me over the phone by customer service, and lastly my first month for the unit is supposed to be free which I opened my unit on May 27th, 2024 but it says my payment is due June 26th, 2024 which isn't a full month.

Évaluation :

3

The elevator quit working while I was moving into storage. It was a very inconvenient experience and I had to place items in multiple different units on the first floor do to not having access to the second floor.

Évaluation :

3

Rest room in storage building not attended to No toilet paper and trash overflowing This is a busy place Should be better maintained

Évaluation :

5

I had some problems with the storage unit and truck 🚚 and didn't get any of my deposit back 🙃 Thanks again

Évaluation :

4

I lost half my belongings when my first rental unit flooded, and the auto pay never worked for my card so I always got charged late fees. Other than that, great service.

Évaluation :

5

Good night thank you.

Évaluation :

5

Very good 👍

Évaluation :

5

The truck I rented last night was stolen at 5:16am I called 911 @ 5:17. Four police cars were here with in minutes. I hope they were able to find the 20 fr. U-Haul. I paid another 100 cash for the rental today!

Évaluation :

2

The staff was very rude and I had moved out 3 weeks ago and I'm just now receiving a email confirming it. UhAul has really been fumbling the ball I was going to switch my storage to the one on N Central Express but witnessed a staff member being very rude to and towards a lady. Miranda was her name I believe just as well as Jose the boss very rude they deliberately wouldn't let this lady in her Unit that was paid in full. So I decided to dissolve my relationship with UhAul all together

Évaluation :

2

The manger didn't help nor have a heart in the situation but God have mercy on her soul I pray God show her and pull her off a high horse... The employees was friendly they was understanding...

Évaluation :

3

Really I was quoted one price n charged another and wasn't pleased with that

Évaluation :

5

Shantel and Daisy are the best. Made everything so easy and convenient. Very hard workers. Go Girls!!

Évaluation :

4

Some employees helped me unload my trailer. They basically threw stuff into my unit, and my microwave got damaged. I appreciated the help, but the harem scaram way they stacked stuff made finding things I needed difficult.

Évaluation :

5

I received the most excellent customer service in storage rental business! The entire staff greeted me & my family with a smile. They were professional & highly knowledgeable regarding U-Haul services.

Évaluation :

5

Thank you guys for helping our movedbe easy