Customer Reviews for U-Haul Moving & Storage at Upper Wellington

Évaluation :

3

I've always been pleased with the 10-20 times I've rented from uHaul, but this time was terrible. The store should not have rented me the rusted and dented trailer that leaked all over the food supplies that I was transporting. Ruined 12 bags of sugar, leaked all over flour and other dry goods. Wasted more in food waste versus savings of transporting it!

Évaluation :

5

Trailer maintenance was good, new coupler was nice. Only issue was it was dirty and had rocks/rock/landscape debris in it. I had to sweep it all out and use a leaf blower to get the dust out before loading my bike in it.

Évaluation :

1

Made reservation for 5 x 8' trailer on June 8 for pick up on June 12; arrived at location and wasn't provided reserved trailer; U-Haul Rep (S. Princess N) signed out 4 x 8' trailer; Trailer #AO2801L; upon connecting to truck; the following default trailer alerts came up - Brake Adjustment, Brake Linings, Hub & Drum brakes (overdue 4 months!), Hydraulic brakes (overdue 26 days!), Lug nuts & Trailer wiring Connector (overdue 7 MONTHS!) THIS IS NOT ACCEPTABLE; This was just a small trailer - what does your other equipment look like?! Do you even care if someone is injured or killed due to lack of maintaining your equipment?! What does your CVOR look like? Sounds like this needs to be sent to the Ministry of Transportation for inspection of your facility!! Guarantee that you will not be receiving any more business from anyone I know.....to top off when returning said piece of ______; your store rep kept insisting you were closed and didn't care where this was parked, OR that the hitch was to be returned.....

Évaluation :

1

Incredibly rude customer service. Rushed me through the process without explaining all the requirements and fees.

Évaluation :

5

Quick friendly response

Évaluation :

3

I don't like when extra charges are added to my bill without explanation and in a way that unless I see it and ask, I wouldn't eve know. Why is the insurance automatically added when I specifically said I didn't want it. Had I not seen it on the screen, I wouldn't have known I was charged for it. That is done on purpose to make more money. Maybe the operator gets kick backs for selling insurance.

Évaluation :

5

Excellent service. Thank you.

Évaluation :

3

Don't charge to much for gas. I only used 15 miles and you charge 8 liters. Do your math, one liter for 2 miles?I even put 4 liters on it when I returned. Please i need refund..

Évaluation :

4

The ceiling in the truck was leaking and all of my boxes were soaked with water damage. I was not happy with that. The gentleman at the front desk was definitely the nicest person I've ever met that worked at 1 of your locations.

Évaluation :

1

Billing was incorrect

Évaluation :

5

The customer service representative was spectacular. Friendly, Pleasant, and Helpful. Trailer worked as it should. Excellent experience. Merci

Évaluation :

5

Your great

Évaluation :

5

All went well. The young lady at the counter was friendly, knowledgeable, quick and accurate. I was in and out in no time for both the rental and the return. When I returned the rental a young lady was outside, came over right away and processed the return. It was the 1st time I've rented a U-Haul and my experience was amazing.

Évaluation :

5

The passenger door was hard to shut, and the lock on the roll-up door needs to be lubricated (WD40). I fought with the lock for 20 minutes before I could get it to lock. Tires were in good condition, brakes were 100 %, the unit was clean, and the vehicle ran well. The staff were very friendly and attentive, and even mentioned and arranged UHaul storage for us, but in the end we didn't require it, so I had to cancel asap. I've always had great service at this location (524 Upper Wellington).

Évaluation :

3

Because I had to travel to get there it would be nice, if there was a samll waiting area for customers who needed to wait for their vehicle.

Évaluation :

4

Staff were fabulous, but that truck is falling apart and is a hazard. Roof leaks, multiple boxes were left soaking wet after moving in the rain, movers were unable to move them. It is in desperate need of an alignment, difficult to even drive in a straight line. We've used numerous uhaul trucks over the years and never had an experience like this one.

Évaluation :

1

The truck was covered with small staples and nails in the back. We reserved well in advance, however upon arrival...the truck we had reserved had absolutely no fuel and we were told there was no dolly available.

Évaluation :

3

Staff was polite. Could have explained the pick up process better.

Évaluation :

4

Find your after hours check-in link a little cumbersome. Should lead right to checkout page. Should not have to search for it.

Évaluation :

4

Very pleased with this rental experience.

Évaluation :

4

Friendly and helpful staff

Évaluation :

4

Trailer was well maintained but outside of trailer was filthy dirty covered in mud from previous renters

Évaluation :

4

All went well and in an expedited fashion

Évaluation :

3

Very expensive compare to the 19$ that is advertised

Évaluation :

5

Uhaul located at 524 Upper Wellington Street in Hamilton took good care of me. They provided me with all the help I needed and gave me clarification on any questions asked. Merci.

Évaluation :

5

Ramanpreet was simply amazing. I cannot stress enough how much she made my day. We sold our house and we needed more time to get our stuff out, so I stupidly booked a storage unit from a competitor. Was told we could put our stuff there at 8 AM. Showed up at 8. No one there. Went to Uhaul to at least get a truck to hold it. I was a mess. Raman showed compassion and asked if I was OK as I had a small breakdown. She made the whole process 1 000 000 % better. She got me into a truck. Got me a uhaul unit on Barton St. And was amazing. Again I can't express enough how wonderful she is. Would definitely recommend this location.

Évaluation :

1

I rented a motorcycle trailer an it was full of nails and screws. I had to clean it before I used it.

Évaluation :

3

During rush time to check in and out. There should be 2 counter persons.

Évaluation :

5

I only had the vehicle for a short time, 12 km driven but it done the job, very satisfied .

Évaluation :

5

Comfortable seat and very smoothly drive

Évaluation :

5

More parking, your company is an excellent company.Thanks

Évaluation :

4

Great experience, courteous staff who were very willing to help

Évaluation :

5

It was quick, easy and the staff were friendly and helpful.The vehicle was easy to drive, very clean, well maintained and equipped with an emergency box. Definitely recommend.

Évaluation :

5

employees supportive

Évaluation :

5

All is perfect

Évaluation :

1

Bad customer service from the people I interacted with from that location. Will never recommend to anyone if it us under the same management and people.

Évaluation :

5

I have been renting from UHaul at this location for years. Never disappointed. Always a successful experience.

Évaluation :

1

Lost my reservation. Didn't have the correct truck. Accused me of not putting enough gas in (unfortunately I was in a hurry and didn't take a pic, my fault) so they charged me for having too little gas. The truck was dirty when I got it (again no pics, just trying to get going with the move after losing my reservation) I had to sweep out someone else's cigarettes fron the back (not one person who was helping with the move smokes) blocked my car in with pick up trucks and told me he had no keys and I had to try to squeeze out of the spot and almost took out my mirror. NEVER AGAIN WILL I EVER USE UHAUL, I was ripped off last time and this tine was a joke

Évaluation :

2

The truck was dirty, with paper and discarded mask. Told the attendant and he wouldn't remove it.

Évaluation :

1

The single employee working at the time of my pickup was disorganized and behaved inappropriately to the client in front of me in line. He was transphobic and rude.

Évaluation :

5

Employees were friendly while also seemingly busy. Nothing to note.

Évaluation :

4

Fast and accommodating

Évaluation :

4

We had to wait as no one was visible. Then the person came out from a closed door..very weird.

Évaluation :

3

Make it cheaper

Évaluation :

5

Uhaul truck was very old, not a smooth ride

Évaluation :

1

Counter service. I stood at the counter for 15 minutes without any eye contact or acknowledgement what so ever, while he was assisting others right beside me?!!!!! Wrong person in this important position.

Évaluation :

5

Friendly, courteous, and professional staff.

Évaluation :

4

Rude staff. Better train them better

Évaluation :

4

Staff was great. Truck was given with less than a quarter tank of gas. Driving 4 miles should not make the gas light turn on.

Évaluation :

5

This was actually a great experience all the way around.

Évaluation :

2

The Parking lot was not cleaned , there is snow every where. The parking slots are not visible. The vehicle we took was completely covered with ice .

Évaluation :

2

This was my second time using this UHaul. My first time with the self guided process. It was a terrible experience. I was called 15min after my reservation time to see if I was still coming and i stated I was 5min away. When I arrived I began the self guided process, it told me which vehicle to go to and the Truck was snowed in. The employee told me to wait until he finished with another customer because 'you don't have a reservation'. I said multiple times that I had a reservation and I was ready to pick up the truck, but the truck was snowed in. Anyways, it took 40min to sort it out. They gave me a different truck and blamed the snow (even though it was 3 days after the snow storm). Overall it was a very frustrating experience on an already stressful day. Much of the blame being placed on me and staff not being super helpful or apologetic. Dropoff was fine and quicker.

Évaluation :

1

App was not working properly. Trailer was not available at the first location because it was buried in snow. Second location was very difficult to deal with. Some ridiculous policy about a second phone number for contact. Gentleman in front of me had to drive home to ask his wife to answer her phone because they needed to confirm it . ???

Évaluation :

5

Casey was very helpful getting us a trailer that was better for our needs and went the extra mile in helping us with the new hitch we hadn't used before. Very friendly and affable fellow. Would definitely rent from him again.

Évaluation :

5

The return of my vehicle was very easy. The staff were friendly and helpful. Stress free for my 2 day rental. Thank you again to all the staff at these to locations

Évaluation :

2

Had to clean the snow out of my own trailer while the uhaul employee watched and never overerd to help at all

Évaluation :

3

Hello I rented a 15' box van and as in the past the move went extremely well, what didn't go well was the final fill of gas to the point where I had picked the van up in the morning. While at the pumps pumping away myself in the cab with the key set to accessories, hoping to slowly watch the gas gauge to go up and reaching the point where it was when I picked the van up in the morning and I could stop filling and all would be well. Welle, the gauge was not moving. I tried rocking the truck as much as I could while sitting inside while my partner was filling, it ended up going well over $100 and I only went about 34 km so my issue is I put more gas in and was required so I'm asking at this point. What can you do for me now in this situation? I will wait for your reply. Many thanks. Going 34 km does not take over $100 worth of gas.

Évaluation :

5

Wonderful, understanding and accommodative.

Évaluation :

5

Overall i had no complaints about anything as the storage unit did the job for me. Again thank you very much!

Évaluation :

1

WARNING. STAY AWAY. Absolutely horrific experience. Huge holes in the unit led to flooding and permanent damage to thousands of dollars worth of my belongings. Employees were unconcerned and unhelpful. Countless messages and emails to the manager asking him to call me, no phone call just passive aggressive emails. I notified them 6 DAYS IN ADVANCE before the end of my rental term that my unit would be vacated and I wouldn't need another month and THEY DIDNT CANCEL MY CONTRACT SO I WAS CHARGED FOR AN EXTRA MONTH. The unit is empty and my lock is off. Absolute JOKE of an establishment. The manager RUSSEL BROOKER is an unprofessional snobby jerk and should be fired. STAY AWAY.

Évaluation :

5

Excellent and prompt service as I was given the option to set up a contract within the office (no cell phone). The representative, I believe his name was Joseph Costa (as per my receipt), was very helpful and made the process seamless and quick. I was shown were the unit was in the back and how to access it during off hours when it is less busy. Overall I was very pleased with how courteous, friendly and helpful the representative was when I came in.

Évaluation :

3

The unit we had was an outdoor unit. The unit could use some updating as it was leaking from the rain in the ceiling and flooring, a lot of our items were wet and the flooring was in bad shape from water damage. Should be better weather proofed. The guy working was super friendly and helpful though.

Évaluation :

2

my storage unit got robbed well i kept my stuff here the camera footage of the robbery was dark and blurry and there was some other problem also