Got charged extra mileage and I shouldn't have. They didn't take into account truck detours.
KANEAL SCustomer Reviews for U-Haul Moving & Storage at Whalley Ave
Testimonials From Recent Customers
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Amazing customer service
CARLTON SVery nice staff and professional
SHEILA HWas ridiculous that my pickup got switched to this location unwillingly when I had placed my reservation with the Hamden location 9 months prior. The employee at Hamden pressured me into switching to this location without explaining anything at all. Was told the other location was 3 miles away which means nothing to me since I don't know the area at all. When I asked for a slight discount at pickup the staff were rude and inconsiderate and said I made a "verbal agreement" with them which is very very untrue. Completely ridiculous experience and not easy at all.
BETH TI worked with Ty today, he was very easy and nice to work with, he was very well experienced and made it very comfortable to work with. Thank you Ty
ANGEL OThey're very professional Patient Thorough & Efficient i
JASON TI do not have anything more to say except it was a good experience.
TAMARA CExtremely nice, courteous, helpful, knowledgeable professional people. Thank you to all of them!!!
VIRGINIA SI only drove my rental round trip to my garage I live in the 80"s section of Dixwell Ave new haven and my garage is on Sherman Ave Mt caramel hamden when you google the distance it's 6,5 miles let's just say 7miles ok round trip that's 14 miles per day for 4days you so the math that branch charged me for 98 miles smh
DUANE CThe second time we used this location in a month and the staff was friendly and helpful! Thank you!!!
SILVIA GBetter customer service, explain the prices better . Nicely welcome.
Rogelio HThe person who helped me this time was irritated and unfriendly… as if I was asking him for a favor… You should put professional people at the reception , ready to answer any customer concern… thank you.
RICARDO SI appreciate the employee for being curious & kind
MICHAEL BVans were parked out to the sidewalk in the return aisle
KATHERINE JSales representatives had poor customer service service skills
THERESA PQuick, personalized and professional service! Merci.
JOHN BI rented the cargo truck however, when I got into the truck the check oil message was on the dashboard, I went back to the guy and asked him if I was going to have a problem with the truck. He said, "No it just means the oil will have to be changed soon". His manner in which he spoke to me was as if I was bothering him. I did not like that! I was simply just asking a question because I did not want to have any problems with the truck. If I may suggest something it would be not to rent the trucks that need servicing soon because that is what the message was across the dashboard. Thank you. d
DEBRA PJust because of the customer service i would not recommend. Both the time i spoke to someone they were both rude, uneducated, and misguiding. When i asked for assistance that required higher authority i was told they dont have managers or supervisors at all. I find it hard to believe there is no highrr authory
AYQUEL EEasy to get and return van. Employee Dandrea was professional and friendly. Explained details clearly and answered any questions I had. My first time ever renting from U Haul. But I definitely would again if needed
Edward VI was attended to by a person with a very bad attitude, every time I requested a change, he responded very rudely, he kept telling me not to give him any problems, that he just wanted to do his job quickly, he didn't help me change my reservation, I had no option but Taking a car larger than I wanted was my mistake in the reservation, but anyone else with a better attitude could help me.
Fausto DReal great customer service, friendly and helpful staff made the experience enjoyable.
VLADIMIR MThank you for your hospitality. I really appreciate your help. Merci encore.
WILLIAM CIt was your representative Very cool and not friendly
MICHAEL CWhen you have to pick up after hours more lighting is needed for picture taking of the van/truck.
Debra PThe gentleman both who were working there were very pleasant and helpful .
MICHELLE Awery friendly and professional staff
MIKE GThe U-Haul personnel on-site were efficient and professional. The truck met all expectations and return was easy.
JOHN ACustomer service was excellent with the person assisting me.
SHERRIE JFront desk staff was rude.
BRIANNA CThank you I really appreciate your hospitality Have a blessed day.
WILLIAM CI wouldn't recomend this location but I wouldn't not. It's in a terrible part of town I wouldn't leave my car in. Truck had check engine light and broken visor
VANESSA BThe 2 gentlemen there on Tuesday, September 16th were too guetto. They would NOT even listen so I can express my opinion about a stolen truck that I was victim of. I had the police but they were accusing me of stealing my own rental. Crazy story, it was.
PASCAL KVery efficient and helpful. Friendly and informative
JOSEPH RMore customer service training to attendant. He was a bit aggressive with other customers and bit sarcastic when asked questions. Overall he had very well knowledge of what was he doing but just smiling is not obligated but will make customer feel more welcomed.
LUIS JThank you for your loyalty and service. God bless.
WILLIAM CI’ve always used u-haul and never had an issue and this time was no different and the customer service employee at the Whalley ave location is great, he’s very knowledgeable and informative
Tashena RGreat van
FRANKLIN JShow customers all the truck features
Carlos CGreat attitude from staff. Nice clean store. Available trucks on hand.
DEBORH WI reserved a van on August 10 for August 23. 5 minutes before I areived (15 minutes before my reservation) I receive a call from the person at the location that claimed "You just pushed through a reservation for a van and we don't have any." When I areived, there were 6 on the lot. He was argumentative, refused to see the email proof I didn't just do it and refused to rent me the van because "they are renting for an hour and you all day". Very abrasive and rude and nothing in response to my asking what about the guarantee Uhaul claims that it will be available. I rented the truck at a higher price asking for a reduction given their error and was fold to rent it or go elsewhere. I will not rent at this location again.
COURTNIE AThank you for your help. Your. I really appreciate your help. Thank you. Have a blessed day.
WILLIAM CRequesting to rent items like utility Dollies that are not available when the rental occurs. Also, I was late to pick up a truck so my reservation was given away and the truck was no longer available. The employee said they had no trucks in the next size available but I was able to go online and complete the booking myself, and got the truck.
CAMILLE LThe gentleman at the counter were EXTREMELY cordial,knowledgeable and helpful.
GILBERT WI was charged a fue charge when I returned the car on Full. It was very time consuming to process my credit which I have not received yet.
LISA HThe two workers who assisted us were knowledgeable, helpful, and efficient! We went in early morning and got our business settled in less than a few minutes. Overall, it was a positive and pleasant experience that started our moving day out on a great note.
Han DThe customer service I received was outstanding. I wish that there were more options to talk about the truck which felt unstable and ready to fall apart.
merryl eI rented a 15 foot truck, and when I got there there were none available. I was given a 10 Foot. This made my move much harder (lack of a ramp) and MUCH more expensive. We had to do multiple trips with the movers which cost us hundreds more in moving costs.
DAVID WHave employees who are actually paying attention, take the time to explain things and answer questions, and are respectful
Akweley MThe process was so simple and easy. A 5 ⭐️ rating
Benjamin SVery courteous customer service. Thank you.
MONICA MJust good people all around!
Todd RGreat staff!
CAROLYN TThere was a little damage to the truck interior prior to pick up, but because it was a local rental, it didn't keep us from having an effective move.
Jovetta DThere was limited staff there and so no one inspected the uhaul truck I had returned
Elizabeth DEverything horrible customer service
Catrice W