Everyone helped. Fast easy process. Will definitely go back.
THOMAS HCustomer Reviews for U-Haul Moving & Storage of Broadview
Testimonials From Recent Customers
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Everything was great - thanks
JEFFREY WThe associate that helped was very nice and helpful
samantha gDealt with theft in my units.
Cory H | Expérience généraleThe guys who checked me in were GREAT ! Helpful too !!
GEORGE MGreat help and concern by everyone very professonaly
PATRICK W | Expérience généraleNo issues come to my mind Great experience from start to finish
STEVEN BGreat customer service, the equipment was is good order.
JOSE DEveryone was incredibly helpful and personable.
SUSAN AGreat staff
ALAN MGreat service
ALAN MI was given the blankets and dolly to roll out myself and then no one came outside to help with adjusting the mirrors, or checking to see if all lights and turn signals worked. The cup holder area was dirty with wrappers in it. When I opened the back of truck it was pretty dirty. No one swept out the back. I had to clean it before I loaded things into the truck.
Richard SFriendly costumer service.
JOSE DI feel like insurance should come with the rental
LATRINA BThe employees were extremely professional and very polite, made this a simple and pleasant transaction. 5 star rating
SHANNON HExcellent customer service
LAURA YRien
ROBERT SI would like to commend Jeramia at the Broadview location. I left an expensive lock in the cab. After notifying him of this, he retrieved it quickly for me. Great customer service!
RUDOLPH CGreat team
anthony R | Expérience généralePerfect!!
LEVON MThe back door was hard to open and close, my husband mess his back up
LASHAWN JWonderful experience with U-Haul. It was our first time using this service, and the process was user friendly and worthwhile for our family. Je les recommande fortement.
Sandra Athank you...great service
REGINA MWhen checking in online I did not select the extra insurance. When I added in an extra named driver at the office however, it ended up on the bill. I did not notice until after we dropped it off but it was disappointing to see the bill doubled even though we initially selected to decline the insurance. There must have also been a water spill in the back of the truck. With the cold temperatures it has frozen and made the truck very slippery. The office staff were very polite and helpful as always though.
ODHRAN MKeep hiring great people !!
WALTER WMake sure there's enough gas, so that want be your first stop.
HARVESTER BAmazing, fast and quick service! Thank you guys so much! Process from pick up to drop off was perfect!
JAVIER OI was charged for returning my vehicle with too little gas until I documented that I returned it with more than I rented it with. I had to pick up from an alternate location further from my location.
DANIEL RI had to wait 1 hour due to employee forgetting to put the key in the lock box.
LUIS QManager and truck return guy were great !
JENNIFER VMake sure the correct number of pads are in each bag.
KENNETH RContinue the excellent customer experience!
Otha JThe truck I was put in was not maintained. The transmission was very rough and also everytime the truck got up to 45 or 50 it would start to shake really bad forward and back like a chugging feeling. Mechanically just bad.
TYLOR MKeep up the Good Service
WALTER WVery friendly people
EDISON VCalled Thursday to make appointment with Marc. Gave all of my information. Did not get the text confirmation. Showed up at my scheduled time and found out the appointment was never made. Luckily they had a truck. Equipment was good no problems. Returned the vehicle same day after hours. Put keys in drop box. Then received a phone call two days later. Employee asked me if I was going to return the vehicle? I responded that the vehicle was returned and in your parking lot. 5 mins on hold later there came back and said they found it. Too my it shows bad follow through and lack of communication. Good luck with that.
BRIAN VThis place was horrible! No drop box. No lighting. Dark alleyway with rats!
Tyler APicked up van had low tire pressure. They filled tires. 1 had enough air. Next day 1 tire was flat. Had to call roadside assistance. There was a nail in the tire. Don't they check? We were 2 hours late meeting clients
JULI Ohelpful manager. clean place
BRIAN SI was satisfied
MICHAEL PVehicle that I received was not the original one assigned to me. For some reason it was switched. Truck I received was unclean and sticky substance inside. No knob on window, one head light. Wrong reading on mileage and gas from the receipt given.
Cassandra RIt was clean and easily accessible
Curtis W | Expérience généraleGentleman to help me very nice lots of knowledge.
OMAIRA MKeep up the Good work!!
WALTER WKeep up the Good work !!
WALTER WExcellent service à la clientèle. Thanks for making this seamless!
Celina MAlways an excellent rental from Broadview. I don't go to any other location because this location is outstanding!
Ryean BThe passenger side seatbelt kept un-clicking. If someone could fix that, then there would be no more concerns.
PRINCESS WThis location has been a terrible experience for Seniors they over charge and take advantage of us.
LESLYE JRay was very polite and professional.
ANNIE BTruck mirror broke off and delayed the day that was already on a tight schedule
RIGOBERTO CNo comment staff at the location was professional and kind
Donna AAucun
ROBERT MOnly one person working store on a Sunday morning. Two other customers in store first thing. He was hustled to take care of them and my reservation as quickly as he could. Apologized for the wait. Same guy when I brought truck back. Again he was very courteous.
ANTHONY PGood customer sevices
CLARENCE JGreat People & friendly store
PUL TThe address was wrong (West Roosevelt) as opposed to the proper address of Roosevelt. I got charged an over mileage due to this. Also, no way this was nearest Uhaul location to where I had my freight drop-off. Terrible experience all around. Glad you have competitors for next time.
Nathan VMarc was great to rent from. Very professional and quick.
ALAN MMy experience was good and the employees are awesome.
Michael PAucun
WANDA SCheck in was easy, Team members were friendly and professional.
JENNIFER KBetter information for mobile app usage. Too many pictures. Very long process.
Raymond TOnly had one working let me pick up at the location I reserve it from or let me return were I reserve from
TYRONE BThe sales rep (skinny guy) was rude and didn't even check to see if the lights on the trailer worked properly before leaving. He just walked back inside. He didn't secure the chain properly and it fell off. I felt like I was more of a inconvenience to him. I would not recommend this location to ANYONE!
BRIAN MThe staff was friendly all went well
Valerie A | Expérience généraleMy storage unit is dark inside
Lisa H | Premières impressionsUtilizing the truck was a great experience, getting into my storage was not I am still waiting to gain access the unit as I type
Kimberly G | Déménagement en ligneSedrick was amazing and so knowledgeable and helpful
Mary M | Premières impressionsThank you for being helpful in so many ways…
Christopher W | Expérience généraleYes I will use the U-Haul at this location again. I will recommend it to everyone that needs to have a storage unit. the staff is always friendly and will give you a reminder call if you're unit has not been paid up. only things that there is no light inside of the unit. but other than that I had excellent service for 6 years.
Shari W | Expérience généraleThe day I moved my stuff out my thing on the ground level I noticed that my someone took 3 screws out on the opening side of my storage so they could get on easy and I also have pictures if needed I have had no problems before but this time I do I told the manager he had gotten a screw and put one in there and said he is going to get to the bottom of it as far as me putting something in the storage no!
Nakia M | Expérience généraleThey should have an elevator, or a ramp not just stairs otherwise, the facility is pretty good. Another thing they may want to extend their hours.
Valerie D | Premières impressionsGood facility, we lit and accessible. My unit was a 6 foot tall one so not good for larger furniture. The downside were the hours, no late access but always great service from the guys and very flexible if I was late on my payments. Great communication.
Salvador O | Expérience généraleSite manager is a RACIST......The community is talking about banning together to boycott him..If you dont believe us ...SEND A WHITE GUY AND SEND A BLACK PERSON YOULL SEE...
christopher b | Expérience généraleJohn and Dan are awesome. My whole experience was amazing. Merci.
Shirley D | Expérience généraleStaff are unprofessional, lazy and rude. All of my information that was entered into the system was incorrect. Even after verifying multiple times! I called this location for two weeks straight, Monday through Friday and I never got a response. When I asked for a printout for my unit I was told the printer was broke. You all need to do better… this is unacceptable!
Keedra R | Expérience généraleI had a horrible experience with the uhaul truck service. I had to go to three locations for the truck out of the way . And then when i tried to put my things in storage, they didn't have my storage and sent me to two other places as well. The last storage had to split into to storages and by the time they figured it out it was about to close so i had to leave my things on the truck .
Vanity m | Expérience généraleIt need a little more cleaning
Barbara H | Premières impressionsMy unit was much smaller than the description. Associate was helpful though in finding another option
Meghan K | Déménagement en ligneGuys were late when I picked up Uhaul truck the first time by almost two hours. No one really seemed to care and thought it was funny they stayed out late the night before.
Jim J | Expérience généraleThere were brown drippings on my belongings. It was also more expensive than I was comfortable with.
Amakie A | Expérience généraleThe only reason why I took 2 stars off was because I arrived but the reservation had me at the wrong location. They didn't even have the unit I reserved so I was lucky because they only had 1 medium and 2 small units left. I had to take 1 of each. If the reservation was proper it would have been 5 stars. The staff was very pleasant and helpful in accommodating what I needed. Location was very clean and organized.
Valerie B | Premières impressionsFriendly and helpful staff
silva p | Expérience généraleGreat people at this location, I'd go 25 miles out of my way to deal with this location.
MICHAEL L | Expérience généraleThe staff had a problem locating the key from my unit,but other than that everything was good
Chikara H | Premières impressionsI have been a client of U-Haul for ten years. The experience I had in the last few months was so extremely frustrated that I will never, ever work with U-Haul again. I was constantly given wrong information, my account information was messed up, even after I had called customer service and updated it two times. I was told I can vacant my unit a week after my bill's next payment cycle and I will not be charged, but I was charged for the entire month. Chris, who apparently was a fake name and did not work at the location that we rented the unit provided me other wrong information and just made my move day misurable and exteremly stressful.
Mino M | Expérience généraleStaff friendly and professional
John L | Premières impressionsThe employees here at this location are very very nice and helpful. Made my storage experience very pleasant.
damarco g | Expérience généraleI have used several facilities throughout US and have always experienced good service. This particular one on ROOSEVELT RD was the best one yet.
GABRIEL A | Expérience généraleThe staff gave excellent customer assistance and support professionals CJ and Cedric both require recognition for the outstanding satisfactory of a consistent valid customer. Great team atmosphere was amazing
tomil h | Premières impressionsStaff was friendly and helpful
Tasia L | Premières impressionsJOHN WAS A PRO IN ASSISTING ME IN MY EXPERIENCE AT U-HAUL A JOB WELL DONE FR.DAN AYERS
Dan A | Premières impressionsThe staff was helpful and the process was easy and convenient. They would have been perfect all the way around, except the locking system was loose and didn't properly work. I fixed it myself, NRP
Eric B | Expérience généraleIn the nearly 20 yrs we've been at the Broadview IL facility, we have been pleased, thanks to Manager Jon Rubich who is professional, friendly, helpful, above and beyond ~ we'll miss him.
BARBARA F | Expérience généraleStorage units were clean n the lightning was ok. Had a unit upstairs so hauling stuff up and down was a chore
Anderus B | Expérience généraleSomeone needs to answer the phones in the morning, that's my only complaint. Other than that great people and customer service.
Curtis h | RéservationVery happy and pleased with location and staff
Anderus B | RéservationI just have to say that it was a very bad experience with the staff at this location. They are very rude an unprofessional.
SHERRI R | Expérience généraleThe gentleman on site were extremely helpful!
cassandra w | Réservationthe facility is ok but I kept getting reminders to pay and a late charge threat weeks after I closed out the rental room. I called several times to resolve the matter.
David P | Expérience générale