Customer Reviews for U-Haul Moving & Storage of Brunswick

Évaluation :

5

Excellent service Robert was very nice and polite

Évaluation :

2

Dirty Dirty Dirty, the bathroom was constantly filthy. Roaches in my storage that is why I moved out, and the G.M was never there for me to talk to. It was like she was on a month's vacation. I certainly would not recommend this place for anything other then a complete over haul of staff but then again they told me how much they get paid...you get what u pay for..

Évaluation :

3

Low battery fire alarm kept beeping. Asked to sign document electronically without document

Évaluation :

5

The U-Haul personnel was incredibly helpful and friendly at this location.

Évaluation :

4

The trailer had not been serviced and had bags and debris in the back. In addition, the left front wheel/tire was either out of round or the rim bent. Cause of bouncing of the trailer, low speed and was destroying the tire. I reported it to the gentleman who unhooked. Hopefully they will repair it before it goes out again.

Évaluation :

4

Tried to turn in in person but looked for 30 minutes and couldn't find anyone that worked there to talk to. Then used the app but the app would not load pictures. So I looked again for someone that worked there. Even walked in to office and back area. No luck!!!!!

Évaluation :

4

The WiFi and the internet transaction time took forever. They said they are always having trouble with the U-Haul website and the timing was unacceptable.

Évaluation :

1

The tech that installed the 4 wire flat connector kit with converter is absolutely not qualified. He did a very poor job and dangerous as well. When I returned to have it corrected another tech did the rework and likewise he did very poor sloppy and dangerous job. Both should not be working in that shop.

Évaluation :

5

Kimberly always does an excellent job performance. Kind, helpful and thoughtful. Uhaul has a wonderful employee. Sincerely, Norm

Évaluation :

5

Site manager had excellent customer service skills, reviewed our contract with us, and answered every question. It's rare to have someone go out of their way to be so helpful. She deserves a raise!

Évaluation :

5

I planned to buy a sectional sofa but after we saw it we did not . Rented trailer but never put anything inside. Service at store in Brunswick outstanding,all were knowledgeable, helpful and professional

Évaluation :

5

Quick in and out service

Évaluation :

5

Stephanie was great, stayed late to help with check in.

Évaluation :

5

Alan was amazing! He answered all my questions and got me taken care of very quickly. He is so professional and kind.

Évaluation :

3

better signs

Évaluation :

3

Uhaul was empty with no fuel and they didn’t return my $28 bucks for returning rental on 1/4 tank at drop off location yet!

Évaluation :

1

Made 3 calls to check availability. Was told 3 times she would check and call me back. Never happened. When I got to store all 3 women there denied they talked to me. Made reservations on line. The man who checked me in, didn't know how to operate the register, took 15 minutes to get contract. 4 employees on duty and half the time nobody was answering the phone. Worst customer service I have seen.

Évaluation :

1

The truck was driving correctly. Truck came on E & they charged my debit card 160 for gas !!!

Évaluation :

3

Helpful staff memo

Évaluation :

3

Make sure the 5x8 open trailers are also swept out. Also, I believe the person who helped me was not fully trained yet. I had to lock the tongue on the hitch or it would have poped off my car and caused an accident.

Évaluation :

5

The customer service was a 10/10

Évaluation :

5

This is the second time in a row that my reserved truck was not there when I arrived.

Évaluation :

2

Very disorganized- poor customer service- associates discussed problems with the keys for 10 minutes while giving us no information whatsoever. Return blocked with trucks again for direction and customer service.

Évaluation :

3

I received 39 back out of a hundred dollars cash deposit. I was supposed to receive 59 back. I would never use or refer this location to anyone else ever.

Évaluation :

5

Thanks for the great customer service yall help me with everything I needed

Évaluation :

1

Assistant manager was very unprofessional and having side conversations with her employees halting the check in process. Very inappropriate conversations. I usually come here and dealt with a different manager at the time. Won't be back to this location.

Évaluation :

4

Truck not available at the time reservation. I had to wait about an hour for the truck to arrive. Staff very friendly and helpful!

Évaluation :

5

Everyone was awesome!!!!!!

Évaluation :

4

Better check in process, I returned my equipment on time and was charged an extra day because it wasn't checked in. When the equipment was returned I never even had to unhook it. Which is great, to have help of course, but for it not to be checked in after it was unhooked is troubling. Would be 5 star but no one confirmed the return before charging me.

Évaluation :

5

Kimberly and Bernie outstanding

Évaluation :

4

I would like to add the Exceptional service I received at both locations, I was in and out in minutes. The Agent that helped me at the Abercorn location was very knowledgeable and didn't get perturbed about the number of people in line.

Évaluation :

5

Atiendan en español

Évaluation :

4

Had to return first truck, brakes were not working. No problem we were still in parking lot quick change out.

Évaluation :

5

Outstanding service at The Brunswick Georgia location, the staff is excellent!!

Évaluation :

5

This place I had no problem.

Évaluation :

5

The ladies working there were very knowledgeable and helpful

Évaluation :

4

They seemed understaffed for a location this large. I only saw 1 employee and he was tied up for a while with a needy customer. Nevertheless he was very patient, friendly and helpful… doing the best he could under the circumstances.

Évaluation :

5

The manager is a wonderful person and a big help..

Évaluation :

5

The first truck I was assigned was "dead". Turn the key and nothing. The second truck was very difficult to turn the ignition key. Sometime it took 20-30 seconds to free-up the ignition to turn the key. Very Frustrating!

Évaluation :

5

Nothing. Everything is great

Évaluation :

3

I left a note for someone to contact me, no one did.

Évaluation :

5

Continue the good service

Évaluation :

4

The manager comes in at three o'clock and it's a inconvenience to pay your bill so I was hoping that I could pay it on line, because I be down in my back as well and can move at times and have problems paying on time as well.

Évaluation :

5

Recommendable courteous staff

Évaluation :

3

If you're going to use pigtails to connect trailers to vehicles have them ready and more of them than you have vehicles. It really seems like they should just live on the trailer I showed up and there was one out of the 30 trailers you had available. The truck was not ready, they didn't have a plan set up for not having the correct truck and trailer. Everything I filled out online had to be filled out again in the store, even your repetitive sales pages. The guy at the store was nice enough, but your software should have flagged that the truck and trailer combination I rented wasn't available and something should have been done about it before I got there.

Évaluation :

5

The staff were very professional and helpful upon arrival. All needs were met with excellent service including communication and assistance. Thanks Joey and crew for keeping my property clean, secure and safe.

Évaluation :

5

The staff there was so friendly and so inspiring when it comes to how UHAUL helps so many people in so many ways. I for one think that guy JOEY is amazing and deserves a raise.I will recommend uhaul to anyone...

Évaluation :

5

Joey is very professional and cares for his customers

Évaluation :

5

The General Manager at the Location was very polite and helpful. I will be coming back again.

Évaluation :

5

Joey Howard and Bernie Mitchell where a great help i was really impressed by there knowledge of what I needed and my family needed there knowledge and customer service was out standing I would recommend them to anyone who has moving and storage needs.

Évaluation :

2

The general manager Joey, was very respectful, kind, and helpful. His great customer service skills where delightful greeting customers with a smile and conversation that was helpful among selecting the right products. Thanks Joey for all that you do....

Évaluation :

5

Impressed with storage manager for reaching out to verify and complete my move-in before I even had to think about it. Very informative and friendly.

Évaluation :

5

I was treated very well and I will use it for further business. Merci

Évaluation :

5

I would recommend it to anyone....Thanks so much....