I would have given five stars for the great facility, but I didn't have a good experience with Chris. He isn't very friendly to talk to and is rude sometimes. He gives you the impression that we don't care for you to come back. And it seems like he might be unhappy in his job. Perhaps he should consider finding a position that makes him happier.
Ghazi M | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Buffalo Grove
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Joe is awesome!! Give him a raise!
Brian MGood customer service. Friendly, clean, convenient. I'm happy with this place.
MOISES L | Premières impressionsWas stuck in a tough spot when I ordered the wrong equipment for my journey. Jim at U-Haul helped me troubleshoot the situation and 3 days later the relocation is complete without an issue. Thank you sir.
JOHN KGentleman on staff was very helpful
Gina SBetween me U-Haul.Man l didn’t receive the rental pads I didn’t let that slow down the move Thanks for the quality equipment
JOHN MJoe was incredible helpful and made the experience better than expected.
ROSS MThe person who assisted me was short tempered and rude to other customers.
sheldon D | Premières impressionsBetter location reference
H STrailer was old but worked Trailer hitch was repaired, more difficult to use than original
ACHIM EThe gentleman that helped was Alex. Let me tell you, this has shown what It means to give Amazing customer service. He made the process of renting a vehicle trolley super easy. Thank you Alex for your assistance
JAIME Grecommandé
Jiaxing SNever a problem. These guys are the best.
RICKY LEven though the person that helped me was the only one around he did a great job to expedite things.
EDUARDO C | Premières impressionsWhen I picked up trailer the staff was extremely helpful . I believe his name was Justin and he went above and beyond to be sure everything was connected and working properly . I have rented from this location before and Recommend this location for all rentals.
JOHN SWe had a pick up at 2400 E. Rand Rd Arlington Height Rd when we arrived to pick up our truck we were told that they had moved our reservation to the 200 Industrial Dr. Lincolnshire location and that someone should of called us or e-mailed us neither of which happend. Now we had to drive another 15-30 min to get the truck in the opposite direction. I normally get our trucks from the Rolling Meadows location but it seems like you are not having the pick-up trucks on site at any of your locations any more as there were not at this location.
Kim MThe truck had a check engine light that flashed when accelerating on the highway. Rough idling. Systems started 30 minutes into trip.
Thomas WCharged me after-hours drop-off fees I was not aware of, and rep who called me was not accommodative.
Anil KJustin was very rude: 1. Yelling at customer, so upset because customer followed the return sign and waited at the return spot. He yelled at me for literally following the directions stated on the sign, instead he wanted me to return the trailer to the spot I picked up. How customer supposed to know to follow his personal made up standard? 2. Angrily blamed customer for the trailer chain that was setup by the other Uhaul worker so low that it rubs the asphalt during the drive. He told me it's customer responsibility to fix the mistake that his colleague made.
DIDI WTruck did not have a backup camera. When I requested changing the truck to the one with a backup camera, they flatly said none of our trucks have backup camera while I could literally see a line of trucks with cameras. Also if you are renting out from this location check the fuel gauge, i was informed that the truck had a full tank but it didnt.
HITESH RRepair the fold down panel on the left side of the trailer. It had been damaged at some point and doesn't fold up in the proper place so it's difficult to reposition in order to fold down .
Robert REmployees were great and friendly! Zero issues with drop off.
David L1) Appliance dolly was not in the truck. Had to go inside the store to request one. 2) Interaction with staff during pickup & drop off was not the best. Staff was impolite & uncourteous.
Sushant GI've rented from this location several times. Always friendly, quick, and great equipment.
MARC DDecent workers, and great facility
JON SThe facility is first rate! Clean, organized, well-lighted. The guys there were friendly and helpful. Trailer was in very good shape, with good tires and it towed well. Maybe the counterweight on the door is off... a little hard to latch the door closed. And then, it is not clear if there will be an extra charge for after-hour drop off. I will rent from this location again. Merci!
JOHN QI appreciated the help of securing my storage unit!
DUNCAN E | Premières impressionsThis is my 4th rental at this location and they are very helpful
Thomas WI don't recall the employees name but he ensured that our safety was a top priority. He noticed something was wrong with out hitch and fixed it on site and we were on our way.
KELLY RJoe, Alex and the entire team at this location are really great to work with.
jay S | Expérience généraleThere was no one at the reception desk, so I had to wait for a while. When I went to pay, he was talking to a customer for a long time, so I had to wait for a while.
Takahiko TThe staff was also extremely helpful and flexible!
Brooke H | Déménagement en ligneStar is professional and helpful
Thomas WMerci.
ANTHONY KNothing. Everything was great
JESSIE FNone. Great experience in every way.
ROBERT BUsing them once-twice a year. Every time is easy. Very knowledgeable staff. Rent a truck was very easy and quick. Very happy. Thank you guys.
ANDREY DGood and Efficient Service.
UDAYRAJ NRented from here many times, huge selection of inventory, helpful and greet you every time in the parking lot.
NATHAN BThe equipment and the location are both fine overall. However, I am reluctant to rent from this location because the representative who checked me in was disrespectful and condescending. This was my second interaction with him and I had the same experience the previous time. I will find another location even if it's inconvenient. Merci.
SAMUEL AThanks for allowing me to leave my car at the parking! Everything was great!
ALEXANDER KThe person is worred with is miserable
MITCHELL MThe guy who gave us the truck told us our drop off location would be open until 7. Well it actually closed at 5 and was closed the next day. Drop off location was confusing, but we were able to use the website to drop off the truck. Just sucks we couldn't drop it off to a human and buy supplies at the store like we planned because we had the wrong info.
MARIAH WOverall good
BRYCE AStaf was very helpful and honest especially with the insurance I needed for the trailer.
THOMAS WEasy rental!
SCOTT WThe dodge 2500 cargo van seemed relatively new, low miles. Exterior was fine, cargo space was sufficient. Could not locate (or the van did not have) a light in cargo area. The windshield wipers were not well maintained and left streaks. The inside of the windshield was dirty/grimey and needed to be cleaned. A HUGE safety concern. When engaging the turn signal, at least once, the audible clicking turned to a fast click and a warning light came on adjacent to the fuel indicator. On multiple occasions ant random intervals, non-descript warning lights came on in the speedometer just below the 60 km/h marker. The steering wheel was not adjustable, even with the latch disengaged (would not telescope), so with the seat pushed back (to accommodate me, I'm 6' tall), it was difficult to reach the upper 50 % of the wheel and controls. The seat also had a slight forward pitch to it which increased space between the seat and my legs, providing no support and much discomfort.
Corey BIt was easy in and out
ZEESHAN MI used the app for this rental pickup and return. The process was simple. The truck (10') was clean, but bare bones minimum when it comes to features. I felt every pothole and gust of wind. The truck had a good amount of drag in acceleration even without towing turned on. Although it had less than 85K in miles on it, it felt 20 years old and ready for retirement. It served the purpose though and would absolutely rent from U-Haul again.
Corey BVery expensive to use, 1,29 for mile too much now. Rude staff. this was the last time it was used
ALEXEY GUnit sizes are not as advertised. Deceptive. And bigger units are on hold by corporate, which makes a possible solution impossible.
Lou L | Premières impressionsGreat service and great guys
JEFFREY HTook me 20 minutes to try to upload a picture of the license plate when I went in to ask for help they told me I did not need to do this. Would have saved me 20 minutes if they had told me that at the counter.
ELIZABETH KEasy process and great truck!
Michael AThis is asking about my storage experience, I just started using that service this month, so far so good though. The place is very clean and appears to be secure. Alex, Chris and Joe were very helpful and friendly. The only complaint and it's more of a warning for those who drive, the lot did seem to have debris (nuts, bolts, screws) all over the place the one day we were there; have no idea where it came from, but beware of that. Otherwise so far my experience was great!
Anna B | Déménagement en ligneGreat facility minus the dust from the cement plant. Parked our RV for a month while out of country. Felt safe and secure. All the employees were helpful. Would highly recommend for RV storage.
misty f | Expérience généraleThis U-Haul facility was a great experience. I live full time in my RV and have to store it from time to time. This was. By far the best experience and facility I have encountered.
Dan H | Expérience généraleClean, well managed and efficient. Good industrial area with good security.
misty f | Premières impressionsThe storage lot for our truck and trailer was littered with screws and nails, we had to walk the lot and pick up as many as we could so we did not puncture as tire. This is not one or two but handfuls of debris. When we first checked in I brought in a handful to the employee and notified him of all the debris and he said as clearly not interested. No change when we returned, nothing had been done which is why we had to walk most of the lot picking up all the construction debris. I would never recommend the storage lot until more care is taken to clean the debris. Also, all we wanted was a short term rental of 6 days but we had to pay for a month. Since the lot was no where near capacity, very empty, it was unreasonable that our request could not have been met.
michael f | Expérience généraleBest investment for my business in my family
ANDREW F | Expérience généraleGreat service and very convenient month to month storage in a very nice new facility. Highly reccomend.
Daniel G | Premières impressionsThe man assisting me with getting a U-Haul and finding me a convenient storage unit was very friendly, thorough with instructions and made the experience way easier than I thought it would be! Very grateful for this experience!
laura m | Premières impressionsHands-down awesome Customer Service the staff was awesome and very helpful. Will definitely recommend keep up the good work.
Michelle H | Premières impressionsThe facility is secure and clean and even has a bathroom on site. I have a couple of issues trying to get in after hours, but it eventually goes through with several tries. The only thing I dislike is the size and the cost. But I understand the temperature control expense. SO I had to say bye to looking for cheaper or larger size options.
Ying X | Expérience généraleHelpful employees brought the truck to me and parked
Bakhodir Y | Expérience généralethis location is very modern and clean and the rates are very reasonable, the staff was very helpful and went above and beyond to find me the right size unit and gave me a lot of options.
Vanessa O | Premières impressionsThe facility is clean and run well. The office staff were very accommodating and helpful when leasing the storage location for winter storage of our RV trailer. The grounds are secured well with fencing and barriers. The gate was easily operated with a FOB provided to us or personal access code. We'll be using this facility again and told all of our friends who also have trailers that need storing.
MICHAEL D | Expérience généraleFriendly staff, the are fast doing your paper work.
OBEB A | Premières impressionsThe staff was very friendly, and did a great job finding the perfect unit for me. This U-haul location is consistently the cleanest location around, and the staff is very friendly and helpful. I highly recommend this location.
Keller W | Premières impressionsSuper customer service, awesome facility. Easy excess and security offering peace of mind. Thanks for the personal service.
Michael O | Premières impressionsGreat staff and excellent security system
RONALD M | Expérience généraleJoe is a very helpful manager. He answered all of our questions on a Sunday morning when we called about the facility. He also helped us choose a spot we felt comfortable in parking our RV. And he walked us through the access gate to make sure we had no problems with our codes or access into the lot. Great service!
MICHAEL D | Premières impressionsEvery time I was at the store the on-site manager seemed as if he didn't care one way or the other. No personality what so ever. I'll go back as needed but he isn't doing much to say "we're glad you selected u-haul".
Steven O | Expérience généraleJoe & his staff are excellent- very helpful professional and customer focused
RONALD M | Premières impressionsthe ultimate moving experience from Chicago 2 Montreal, congratulations U-Haul also big congratulations to the old gentleman at U-Haul/Buffalo Grove IL, he make it much easter for me
constantine k | Expérience généraleThe storage unit is very clean and well maintained!
Rey D | Expérience généraleWas unaware, there was no elevator when you looked online and you read the information it made it sound like there was an elevator for your convenience, but there was not
Clare B | Déménagement en ligneJoe, as the man in front is a perfect choice. His professionalism is strong. The way he treats customers is very much like you would expect from a family member. Joe is very helpful, informative and patient with customers. Plus, Joe seems to "do it all" as he moves throughout the campus with ease. Thank you Joe.
Bill t | Premières impressionsI’ve previously rented a truck at this facility and the staff was very helpful setting up our new storage bin for us.
Eric S | Premières impressionsEveryone at this location is outstanding and very helpful!
jay S | Déménagement en ligneThere was construction going on at this location and they never told the renters. My unit was outside and all my stuff got a layer of concrete dust. I called and received a credit quietly from U-Haul but I'm sure they upset all their customers.
Jonathan g | Expérience généraleTodo muy bien Gracias 🙏
Syliva M | Premières impressionsVery nice people and helpful.
john l | Premières impressionsTop notch service- above and beyond
Nathaniel G | Premières impressionsThe young man was very pleasant and helpful
Cynthia M | Expérience généraleWhen I selected this facility I did so because I was able to pre-reserve a 1st floor handicap accessible unit online and I also confirmed this was the case in the phone. When I arrived they re-assigned me to a second floor unit with no accessibility (this was an issue for us as we needed the accessibility function). The employee Joseph told me you can't really select a unit it's first come first serve. I was also supposed to receive a free lock at check-in Joseph told me that was not the case and charged me for a lock. Once he took me to the unit a lock was sitting there for me which he took away from me and said that wasn't mine even though the welcome letter had my name on it. I receive the same rude service from Joseph each dealing I had with him. He was rarely in the store and you had to find him in the garage or outside smoking. Finally the floors of the hallway to my unit had heavy mud tracked on the floors for weeks before I checked out so it was not being cleaned.
Brandon L | Expérience généraleReasonably priced and nice, helpful staff. No issues during 2-year storage period.
suzanne o | Expérience généraleChris did an wonderful job! I would highly recommend him to anyone!
William p | Premières impressionsThe monthly price went up. I am storing additional garage stuff at the monthly fee I almost can throw it out and buy new.
Daniel M | Premières impressionsOutstanding experience. Great price for super spacious unit 10x5 with very wide convenient door. No hidden fees or idiotic Admin Fees (like Public Storage) upon signing the agreement. Free lock. What can you dream about? Will make sure that everyone knows how much this company is better as compared to other competitors.
OLEKSANDR O | Déménagement en lignewas great place to store items. The carts they had to use made moving so much easier. The carts alone were life saving with how many trips they saved loading and unloading this locker.
David D | Expérience généraleThe facility's location is very convenient and very clean. The staff is helpful and friendly. This is by far the best storage place I've used. Thanks for your good service. Keep it up..!!
JOSE M | Expérience généraleNot a satisfying experience by any definition.
paul h | Expérience généraleI’ve never experienced such bad vibes from a a a service person.
PAUL H | Premières impressionsGreat people who also did a great job working thru their parking lot redo. They should get big bonus for their efforts. Happy New Year!!
dave b | Expérience généraleGreat workers. Always helpful and friendly. Used this location many times with ZERO complaints.
JEAN S | Premières impressionsGood facilities, clean and safe... friendly staff ...can't ask for more..!
JOSE M | Premières impressionsOnly thing was there wasn’t a elevator to carry things to the second floor
Keianna W | Déménagement en ligneThis location needs workers with better Customer service skills. There was construction going on at this location to where the location was shutting down certain weeks without giving heads up. There were no emails, text messages, nor calls sent out. The staff was rude when it came to pulling into the location that was hard to access because of the construction. I was forced to move my items earlier than intended. As I just so happened to retreive some items one Friday (October 15th), I was told that I would not be able to retrieve any of my items after Monday (October 18th) because of more construction (This will be the second time this location was shut down for construction purposes) Had I not drove up there that Friday I would not have known that. To top it off, I was charged a $25 cleaning fee for basically using the dumpster at the facility. Only 3 items was placed in the dumpster at the facility, but no items would have been left behind had I been able to get the my things out at my normal intended date. Although the location was clean, the hassle was not worth the business.
DEON R | Expérience généraleJoe was outstanding. He went above and beyond to answer all of my questions. His knowledge with the facility and equipment is outstanding! Please be sure to give him the recognition that he well deserves. Ricky L.
Ricky L | Premières impressionsI don't have any negative experience, All around was great.
Elias c | Expérience généraleNice, informed support from your team. Much appreciated. Thanx Dave
dave b | Premières impressionsI reserved and paid for a 1st floor ADA compliant unit. When I was brought to the unit it was up a flight of stairs with no ramp or elevator access. When I told the attendant about this he said just because you reserve it doesn't mean you get it. It's first come first serve. I said well I am paying $10 more a month for that selection. He didn't give me any other options. I also was supposed to get a free lock upon checkin he made me pay for it. Then when he opened my unit took my lock that was provided inside the unit with a note.
Brandon L | Premières impressionsif you have a place to park your truck please let me know.
VALERIY H | Expérience généraleWorker went above and beyond helping check me into the locker and figuring out which was right quickly.
David D | Premières impressionsDid not catch the guy at the front, he was not a manager, but he was absolutely great.
jenna d | Premières impressionsJoe was wonderful and made the whole moving process much easier.
Kathleen L | Premières impressionsStorage unit and building was clean and easy to move around in. Plenty of equipment to help move things in with. Overall a great experience.
Lloyd G | Expérience généraleVery busy day at the facility but the person helping us was clear and able to get us checked in fast... even while helping multiple customers at once. Have met the general manager on another occasion and he was extremely competent, quick to help. The indoor climate controlled storage was very clean and well maintained. Room I rented is perfect for us.
Eric R | Premières impressionsVery nice storage place. Even has alarms on each unit.
Richard J | Déménagement en ligneVery clean facility and helpful staff.
sheldon r | Expérience généraleBetter coordination between corporate and people on the floor
JOHNNY Q | Expérience généraleJoe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience
Jeff H | Premières impressionsChris did an excellent job--professional, competent, customer focused.
Gene S | Premières impressionsLove this facility and all the staff that work here!!! Special group of folks that help and support!!
Diane B | Expérience généraleEveryone was so sweet and helpful. Thank you!!
Diane B | Premières impressionsAwesome staff, very helpful! Has the right equipment for my needs.
Julio M | Expérience généraleJoe was a great help and has been for equipment rental, as well
David A | Expérience généraleVery easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience
JAMES G | Premières impressionsI don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.
Don C | Expérience généraleGot a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.
Don C | Premières impressionsWe had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.
Thomas P | Premières impressions3 years use. Awesome customer service. Exactly as advertised. Merci.
Alan C | Expérience généraleEvery person I dealt with was friendly and helpful. High marks to all for going over and above.
Scott E | Expérience généralealex is a great guy
Andrew F | Premières impressionsGuy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.
Anna L | Premières impressionsit was quick and easy to get signed up and put our items into storage
samuel f | Premières impressionsI really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.
robin G | Premières impressionsThe crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!
Sarah B | Expérience généraleAaaa
Scott K | Expérience généraleGREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.
Dianna D | Expérience généraleThe staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.
Linda B | Expérience généraleTyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!
Michael S | RéservationThe lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.
Pamela G | RéservationDefinitely recommend
Yordan D | Expérience généraleAll around great .. good value for your money with a very friendly staff
Pepper R | Expérience généraleAlex and Travis were excellent! They did everything possible to assist us. I would highly recommend this location.
David N | Expérience générale