Customer Reviews for U-Haul Moving & Storage of Findlay

Évaluation :

5

Booked by u haul off site. Asked for auto transport they booked a dolly. Wasn't pleased with that. Young lady at the rental was very nice helpful and knowledgeable. She was also apologetic for reservation guy getting it wrong. She didn't have a trailer there. Dolly's are very difficult because they're loud and bouncy empty and impossible to back with a car loaded.

Évaluation :

3

When making my U-Haul reservation, I was told that the equipment I needed was not available at the location. I asked for so that I would need to pick it up at this location, however I asked to drop it off at my originally requested location, which was Kenton Ohio. I dropped the equipment off at Kenton, Ohio and was informed the next day that that was not what was put on my rental contract so I was charged for a wrong location drop off when I know that I did not ask to drop it back off at the Findlay location!

Évaluation :

5

Both if the ladies in the store were so nice! I cannot remember the ones name but the other is Shelby. 10/10 customer service. The trailer handled on the back of my truck so smoothly that I couldn't even feel it! Thank you for helping me out and keep doing what you're doing!!

Évaluation :

4

Customer service was excellent.

Évaluation :

5

U haul employees at this location was so friendly!!!!

Évaluation :

5

Nothing! Dakota made the whole process very easy!

Évaluation :

5

They worked w me for my needs

Évaluation :

3

I feel like I could have gotten a better deal I even put more gas in it than it had but was charged extra anyway.

Évaluation :

5

The woman who helped us was super sweet!

Évaluation :

5

Trailer allowed water in. Doesn’t look like the seal on the bottom right said was fully working

Évaluation :

5

The staff went above and beyond!

Évaluation :

5

The staff is wonderful especially the General Manager, Dakota. Always has a big smile and goes above and beyond!

Évaluation :

5

Pleasant , very clean, friendly staff. Great Overall experience.

Évaluation :

5

was a good experience

Évaluation :

3

The staff is knowledgeable, friendly, and professional, in fact they are your best asset.

Évaluation :

4

I wish there could be more lighting in the units. But other than that the Emma St. location is very nice.

Évaluation :

5

Nothing., They were very professional & courteous. Will recommend.to others!

Évaluation :

5

I did everything over the phone and they were so helpful! Made me feel good as I am in Louisiana!

Évaluation :

5

Brand new facility with plenty of lighting, easy to see signs and directions. Once the entire construction of the facility is complete this location will be state of the art, modernized, and should be an example for under performing locations.

Évaluation :

5

Overall good experience. Very friendly staff at the counter made the process quick and easy. Facility is new and obviously still under construction, so I'm not about to fault the fact that there's construction materials out and about. Could use some indication as to what units are where internally (signage indicating that Units 1001 - 1025 are this way, 1026-1031 are that way, etc), but that's probably just something not yet dealt with during the build-out.

Évaluation :

5

Dakota and the staff went above and beyond to help our move be as stress free as possible. The facility is still under construction and they all had such positive attitudes and the few inconveniences we ran into they helped solve quickly.

Évaluation :

3

Bien