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Paige VCustomer Reviews for U-Haul Moving & Storage of Green Mt
Testimonials From Recent Customers
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This review assumes I just moved in. I have been a customer at this location for 7 years. Your website would not let me pay my bill online hence a phone call, which generated this review. Your customer service online is faulty. I still need to pay bill online NOT using an app on a cell phone. Aside from that, I have nothing to review
Frank B | Premières impressionsLoved my experience definitely recommend the employees are so nice .
Jessica L | Expérience généraleAustin was very customer service oriented and very helpful, despite he being the only one working in the store that day. His estimates of time to get the hitch installed were accurate and we are very happy with the install.
THOMAS FThe service was very good. Nothing needed to change.
Joe AWe had an awful time checking in and most importantly checking out online. It took young & tech savvy Nicholas an hour, that is ONE HOUR, to complete the check out process. Can something be done to expedite your checking in & checking out process?????? We used the truck 3 hours total. The fourth hour was spent being in the rain at the U-Haul place taking pics of this & that in the dark & in the rain. It wasn't a real pleasant experience in that regard.
Nicholas KNo comment
ALAN WThe team here could operate on its own! Every time I have used this location the team has been very efficient at what they do.
JOHN HThe staff is amazing! They accommodated me during a very stressful move. Very helpful and very nice
WENDY M | Premières impressionsconvenient pick up before store opened, easy return. overall great experience
BELINDA MI really appreciated the friendly, respectful team. In a mayhem of moving chaos with professional movers who are the opposite of professional, the respectfulness and professionalism of the team at the location on Cedar Dr. in Lakewood was really appreciated. They made the process unstressful and relaxed. Merci.
KATHRYN CBoth Austin and Isaac were first class and helped in every way possible. I would recommend the Lakewood location to anyone needing Uhaul services.
Tim VNo notes, the experience from start to finish was great!
Alexis EThe staff here is absolutely amazing.
Jessica WExcellent service. Whole experience very easy.
DAVID VThe associate who assisted me today was a pleasure to work with. The U-Haul app was experiencing technical issues and the store was busy, but the associate worked to help all the customers get on their way as quickly as possible.
Jacob NWas good yes.
JASON SDrove from Denver to Tulsa and the truck was very comfortable and was very easy to navigate. I do wish the ramps were like the old school trucks where they were longer to cut the angle or rise or decent. Love the truck and will be renting the same in three weeks. I have used other services in the past and u-haul really does have the best equipment, service and customer value.
Brian SThe union and cedar location is the best in town. Always kind and helpful.
Kristine VI had a great experience renting a 10ft truck for a one-way, cross country trip. The truck was in great shape & ran very well. Fortement recommandé!
Alicia WIsaac is great! He is very helpful and a pleasure to work with, I highly recommend the Lakewood U-Haul!
AVERY SHad a good experience with the guy who did the paperwork for my rental. Sorry I can't remember his name. His thorough inspection of the truck I brought back had him find my glasses and got them to me before I left the parking lot. Saved me tons of worry!
FORREST PActually help your customers. Don't just have them stand in your lobby and check themselves in on their phone when you have a live person earning a check for what just standing behind the counter waiting for the app to work. Your app for checking in and documenting the equipment received is shit. There was a person there he barley helped, just handed us the keys and said oh by the way because we only fill the trucks at the beginning of the week you need to fill the tank. I'd also update your truck size descriptions. I moved from a one bed apartment (only 700 sqft) and the truck wasn't even big enough to fit my belongings.
MELANIE HIssac was wonderful at pickup. He helped hookup the trailer and was a pleasure to deal with. Dropping off was a different experience. It wasn't the same associate. He didn't help unhook the trailer, which was quite heavy and challenging for me to do by myself.
PAUL GThe u haul rep was excellent. Did a great job of explaining the process and make a smooth easy transaction
JOSHUA DI had an issue with accessing the truck at 9 AM. The location lists open at 9 AM but nobody arrived until 9:20 AM. The young lady which arrived was very helpful is getting me out soon thereafter.
CHARLES MThere were no moving words in the truck. I'd like a refund for those.
Kraig SExcellent service à la clientèle.
JEFFREY DThe staff person workin at this site was amazing. Professional, efficient -- couldn't ask for more.
Hannah SEasy to drop off and clear signage/directions on where to go and what to do.
Donovan HExcellent customer service!! Forcing customers to use the app is stupid, please don't make your customers fumble through that anymore, it's a waste of time and very frustrating... Van was great, clean, easy to drive. But whatever y'all clean it will leaves an overwhelming bad smell of cleaning products.
Jennifer GEmployee was amazing, no improvement needed.
DENISE SThe store seemed a little short staffed, but the wait wasn't too long. The employee was extremely knowledgeable about the check-in and pick-up process and extremely friendly in explaining what was required. The van was spotless and performed excellently. The same employee handled my return and was similarly very helpful.
CHARLES LAustin was great. Extremely helpful, friendly, thorough to make sure we got all our moving day needs addressed completely. We were impressed that one staff member running the whole truck/storage/retail/propane operation managed to help us, plus 3-4 other customers in an effective way. Thank you Austin!
JUSTIN C | Premières impressionsThey say it’s 19,99 on each van but yet charge you for each mile you drive. a big scam they need to erase the amounts they have in there logos of it being 19,99 not true you will get hidden fees at the end.
PATRICIA GIsaac, who works at the green mountain location, was the embodiment of professionalism. He was incredible. I arrived right when the store opened, and he immediately notified me that the entire system was down. He was the only one there, and handled the stressful situation with such positivity. He even took the time to walk me through the rental/return process, and even sat down with me to figure out my bill at the end of the day. I haven't experienced this kind of outstanding customer service in quite some time. Promote this man!
Nick MThe handoff in Denver overall sucked. Wrong address given for trailer load share location. No one here to help because they were on personal calls in Golden. Joy joy joy
Matthew ASuper friendly and nice staff. Thanks!!
JACOB EI wish a real person would have helped me return the truck and thanked me for my business. An app just doesn't leave a customer with the same appreciation. There was a guy that said I should go out back and use the app to return the truck. This guy showed up just as I finished and took my key. He was a human contact but did not have any customer service training.
Melissa BBoth pick up and drop off were as easy as could be. The truck was in great condition and I would not hesitate to rent again. Great experience all around.
KEVIN SI returned the vehicle after hours, so no personnel there to help. The location was clean and easy to find. My only concern is that from the street view of the location, it is not easy to determine where to return your vehicle, where to park it, etc. I was able to determine this, but I had to get out of my vehicle and walk the location.
Richard HAustin was great to work with.
Travis VFortunately I didn't drive at night because the taillights did not work. Other than that, all was good. Merci.
THOMAS SGreat customer service with person at the store. Very kind and friendly!
KRISTIN DWalter was fantastic. Service was performed quickly and communication was clear.
Susan IGreat experience
JAMIE LIf someone wants to do counter pickup don't change it to mobile pickup Not everyone is that good on phone use Also especially on Saturday have more than one person working in the store
Carol PThe online process took forever. I arrived a little early so I could leave with the truck right at the time of my rental but it took an online agent 20 minutes to approve my rental so I ended up leaving late anyways.
Cameron LThe man working the desk did an outstanding job, given the system was down and there was a long line. He needs a dinner on the company!!
Mark RI don't remember the nice customer service lady's name, but she was great! Proficient, efficient, professional, and courteous. Thank you!!
RICHRD VWalter, the employee who helped us was friendly, helpful and deserves a promotion!
Chrystal SThe cab smelled like cigarettes. There was a layer of dirt throughout the cab. The rear door did not close easily due to previous damage which bent the sode of the opening.
ROBERT SThe couple running this store where caring with the customers they delt with. The young man who installed the hitch was professional and competented the installation in his quoted time.
Allen BThe guy working there was amazing snd so helpful throughout the entire process.
JACOB SManager was a huge help and I want to thank him again. My app didn't work and he stayed over to help me.
RONNIE SGood experience overall, however the computer system was down and caused some delay and much frustration for Eric. He was a trooper and very calm and polite. Very helpful to me to navigate the ensuing issues with the online check in process due to the system issues. I use this site always because it's close but good customer service is a bonus.
Tina CAmazing employees!
Calvin BThis was one the worst experiences I've had with U-Haul & I've rented from them a few times. The place I picked up my one-way was a total disaster. The inside was completely dirty, I asked the gentleman if he could clean the windshield because it was completely covered with bugs and he said "no". There was coffee spilled all over the ceiling of the U-Haul and the cup holders had sticky stuff in there. I opened up the back of the U-Haul and it was filthy of dirt all over the back of the U-Haul. The back tail light was out, honestly just a horrible experience. The trailer that I rented had a bald tire on the back which caused a blow out and super dangerous. The only thing that went well through this whole experience was the roadside team when we were sitting on highway 75 down in Florida with semis inches away from the U-Haul. I filed a formal complaint with the drop off location and the customer service team. Very disappointed
Sabian RIsaac was amazing! He made a stressful move a little easier by being accommodating and professional. He truly is a valuable employee to have working for U-Haul. Thank you Isaac for being a great person!
Don L | Premières impressionsI think the whole experience and App were easy to use, and cost effective. Issac was very knowledgeable and friendly. See this guy if you need anything there!! Thank you, Issac!
Matthew MWe were truly disappointed with our experience with UHaul and we feel that we were not ever told about charges and that we were completely misleading. Worst experience ever.
Sara FThis is a great U-Haul franchise. Staff was very helpful, work was completed when promised, facility is very clean and organized, and they there were plenty of supplies in the shop. My hitch installation went off without a hitch (ha!). Would definitely use this location again for other services.
Paul CThere was no one in the office. We found one man who was very helpful and we were able to drop off easily. This location is very small, and where's the staff??
Jazzy KIssac was awesome! He was very thorough and explained the entire process in detail. Issac showed that he definitely enjoys his job and he thanked me many times and voiced his appreciation for me as a customer. It's been along time since I've encountered 5-Star customer service given by Issac. Thank you again!
SAMUEL AYou have the best customer service. I wouldn't change a thing. Knowledgeable and professional
JAMES BRedo the app. It is horrible and wouldn't let me finish the check in when I returned the vehicle. Everything takes so long to process.
NANCY PDashawn was extremely helpful and kind!
Kera M | Premières impressionsReally friendly staff he was very helpful the window had quite a few bug splatter when picking up but nothing some wiper fluid couldn't fix. Thanks again
Forrest GAll experiences with employees has been great. The truck I rented was in very poor condition. 1. Check engine light on continuously 2. Engine high revving 3. 2-3 inches of play in the steering 4. Rear door lock had to be hit with a hammer most of the time to open or close
Dennis MFix the app! It's shit. It keeps crashing when I try to do any check out.
Ivan MU-Haul has been a life saver for me, I never once had to worry about the safety of my belongings. The staff was always helpful and available when I needed anything at all. When I move in the future I intend on using them again!
Preston M | Expérience généraleThe storage unit was clean and ready. Only complaint is we have the corner unit where the mud collects - moving in and out with dollies was a bit more difficult, but we were still able to do it!
BRIANNA P | Déménagement en ligneThe hours where not always useful as I needed in sometimes after hours but the staff was very helpful and right there when I needed something
John B | Expérience généraleThe one guy that works there outside is fine. He's fast moving. It's not the people. It's U-Haul itself with weird and outdated administration. The van itself is great for moving. But I would not recommend the storage situation that comes with a one way drive. I was charged twice for what was supposed to be free. Was given NO direction ahead of time with how to deal with that. The website said they were open until 7, but only open until 5pm! You have to go to the front desk to get a key to get into your unit. I was practically yelled at for not following rules yet they did not give me any ahead of time in terms of how the locks work. Then the website says there is a gate when there's no actual gate. Every time you go there they hassle you about what or if you owe the next month. It's just a very outdated system.
Terry S | Expérience généraleStaff were very friendly and helpful. Space was just what I needed. I'm so glad that I chose this UHaul location.
Katherine J | Expérience généraleI was happy with the space. The UHaul staff have been very friendly and helpful. Whenever I need help, they are right there helping and saying they can help again anytime I need them. They are the best!
Katherine J | Premières impressionsCould not have been a better experience. Manager Dillon is on top of it. Real pleasure working with him. You are fortunate to have him. I come from an operating audit background. I don't mince words good or bad. Rich
Rich M | Expérience généraleNo comment at this time
Bernhard K | Premières impressionsEveryone working at this facility is and was informative, courteous and professional. Many locations have similar, but this one was effective across the board.
Johnin M | Expérience généraleI've had to use this facility several times. They never disappoint. Excellent service. Thank you. Sandra
SANDRA M | Premières impressionsThese guys were Awesome today and always are!!
melody f | Premières impressionsIssac was awesome! Super helpful and understanding and made it very easy for us to get to loading. As a business owner myself I would take 100 Isaac's as employees any day. Best U-Haul experience I've had yet.
MATTHEW M | Premières impressionsAll of the staff were fantastic. Both of the folks (I forgot their names unfortunately) that were working on 5/7/2023 at the Green Mountain facility were great!
Tyler R | Expérience généraleStorage unit leaked and my stuff got damaged not very happy about it but other than that it was good
Josh B | Expérience générale1st quote and actual price were different but store GM made it right in the end
David Y | Premières impressionsThese guys are the best!
JEANNE V | Premières impressionsVery busy yet acknowledged my presence
Rich M | Premières impressionsFriendly workers, polite on phone.
Darby C | Premières impressionsMy reservation was hard to find but the staff worked hard and found it and I like you office hours and you have a great staff at the green mt. location in Lakewood co
John B | Premières impressionsMichelle was amazing to work with as well as the gentleman at the facility.
Leasa B | Expérience généraleOverall had a very good experience
JOSE R | Expérience généraleEverything was according to and beyond expectation. Thank you U-Haul.
BERNHARD K | Expérience générale