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DEMETRIUS T | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Jacksonville Heights
Testimonials From Recent Customers
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Not this location. No help
CARLOS VThey were friendly and kind and my storage was clean also it was nice I was told the give out a free lock for my storage which I thought was really nice.
Michelle A | Premières impressionsI had my unit broken into. Some stuff missing. Some stuff broken. I took a loss putting my stuff there. I'm sad. Always had great experience renting stuff from y'all.
MARTI J | Expérience généraleOverall was just great. Highly satisfied
ALMA J | Expérience généraleRien
CARL SS.O.
MARTY GAlso I got charged for whole entire another day because I brought it back a few hours later than specified time I was supposed too.
MICHAEL FStaff, was helpfull and friendly, answered all my questions.
STACY RExcellent customer service to Debbie and will be share this information and location to friends and family
TRICIA F | Expérience généraleAll around great experience.
JACOB PThis is the best customer service UHaul location in my area. I appreciate fast, friendly service and a clean environment. They staff does well in handling difficult customers and I have seen them in action. Thank you for always providing the best customer experience.
Carrie C | Premières impressionsFriendly and quick drop off
MICHAEL KN.D.
ERIC ZKeep up the great work and thanks for having multiple motorcycle trailers in stock.
EDWARD GWonderful experience with fast customer service and care. Everyone was kindhearted with working with other customers & Made sure we was comfortable with our questions about U-Haul
TRICIA F | Premières impressionsMy move was very complicated... We were already dealing with a lot of pressure from unexpected house closing delays and this uhaul location went far beyond what I consider good customer service... This was customer "care". I thank God for people and companies that still actually care about people. This was a definite 10 out of 10.
Tyrone L | Premières impressionsStaff was friendly and easy to work with.
JEREMY ATry and reduce the cab noise inside the vehicle
LEON CQuick and friendly service..
MARCUS BGreat people and great customer service.
CATHY T | Premières impressionsKyle and his crew are fantastic people! They were friendly and helpful! When and if any issues came up they worked with me to resolve them quickly and respectfully. I would use them again for any and all of my storage and truck needs! Merci.
Constance M | Expérience généraleThe staff was really good loved it
Frankie YVery courteous.
ANGEL RKyle, who is the manager of the 103rd St. in Jacksonville Florida has been exceedingly helpful and all my endeavors with multiple storage units
veronica m | Premières impressionsImpeccable customer service by both gentlemen
KELVIN PI thank the staff for being professional helpful honest respectful they all do a great job I had try other U-Hauls facilities in the past in different states and none like this one your deals are great your service is great and your people are great so thank you for your service
Edgar B | Expérience généraleThey are great at this location!
Christopher P | Expérience généraleI walked in at 6:59 after the guy had been work all day alone cause of call outs. I wish I asked his name cause he was awesome to me. Got me a trailer without a reservation and just all around made it a great experience. He needs a promotion. Yall have a great employee at this location.
BRANDON SThe location and customer service for reservations was excellent, especially the young lady helping us. We booked a truck and trailer. We took the truck home, got it loaded on Sunday night and drove back to U-haul Monday morning so someone could help with getting the trailer hooked up and the car loaded. We were told at the time of booking that someone would help with the hitch and loading the car. However, when the driver arrived to pick up the trailer and car the employee told us he could not help because of liability issues. He did give a quick explanation of how to do it but that's it. I was very disappointed. That's the main reason we booked through U-Haul for the assistance. I was very upset. I would like a response.
FRANK NFriendly staff, great customer service.
ROSALIND D | Premières impressionsTerrible customer service, poor communication, level of knowledge is beyond repair. Staff gave me false information and basically scammed me out of my $100 deposit. Lack of products after payment which caused me to drive around town to get the equipment I needed to move. Just overall the worst customer service experience I have delt with in my lifespan. Completely ruined my whole move and weekend. -10/10 would not recommend!
DANIEL HStaff friendly n very helpful
MARTI J | Premières impressionsThe Auto Transport trailer is amazing to use, would recommend 100 %. Great location clean trucks always.
HASSON RVery fast, clean facility.
JOHN HJust keep doing the same and you will be alright.
JOHN BJoanna was awesome. Great person
WILLIAM LStaff was super awesome and truck was super clean. Next time I need a ahaul I will be back at this location
DANNY WPricing should be prorated. I had to pay 140 for 3 days. I'll never use your company again!
SHERRI H | Expérience généraleEveryone was professional and courteous and very knowledgeable and helpful prices are great the place is clean and organized well kept and security cameras all over the place one of the best U-Haul place I have come to you I'll beat everyone else that I have met or dealt with in the past by a long shot thank you for your service and your professionalism
Edgar B | Premières impressionsI rented a UHaul cargo van from the 103rd Street store. Kyle, the manager, was very professional and efficient and had me ready to go very quickly with a practically brand-new Ford cargo van, which was roomy enough to move all our belongings in one transit. His assistant Heather was also very pleasant and helpful closing out my contract. The store was very clean and orderly, first class as compared to other UHaul stores I have utilized in the Jacksonville area. Good experience overall and it was greatly appreciated.
BRIAN BEasy same day/last minute rental! Fairly inexpensive and I was able to accomplish what I needed to do.
Kristi WDrivers seat was pretty broken down. Bolstering on the entry side was bad and made for crappy day of driving with a seat that leans hard to door.
ANTHONY LThis was the first time using a storage unit and I was surprised. I have always heard horror stories when using these types of companies. However, the staff were extremely nice and answered all my questions. They were extremely pleasant to interact w/ each visit. The check out process of turning my unit back in was super fast. Reasonably priced. I only had one complaint, but it worked out in the end. So not worth mentioning. I will definitely use this location again if needed and would recommend to any of my family and friends.
Sarah J | Expérience généraleThe best location I've used in Jacksonville. The staff is friendly, well knowledge and they get you set up and going quick . I've never had a bad experience what so ever . This is definitely the location to go to if you want superb service .
KRISTI TCustomer service was outstanding.
EMMITT D | Expérience généraleToo pricey. Other storage facilities like Atlantic Storage are much more affordable. With that said, staff at UHaul was great and very helpful.
Nicolas P | Expérience généraleEveryone was very helpful!
CHRISTIN QVery helpful
Bonnie S | Premières impressionsThanks for great service Michael
CORNELIUS SThe workers are very friendly. Very good service
SANDI PHave additional qualified employees.
TERRANCE HHeather was very helpful and her service was great !
CHARLIE D10/10 would recommend this location to friends and family
EMILY S | Expérience généraleKeep the great employees you have there
TONGELA RThe customer service was excellent.
Martin C | Premières impressionsNothing at all! Excellent Uhaul
SAMANTHA ANice clean place and the guys were pleasant
Kenyatta H | Premières impressionsStop asking for multiple references to rent appliance dollies. It's unnecessary.
KENNETH NAmazing staff…So knowledgeable and efficient.
STEPHANIE B | Expérience généraleThe guy at this location was very rude! I'll never return to this location
LONNIE HGreat to deal with
KEVIN B | Expérience généraleGood service
ALVIN SVery nice people and very clean and professional. My best Uhaul experience.
FREDDIE SStaff was very helpful and awesome.
DAMIEN K | Premières impressionseverything and everybody was great, no improvement needed!
JOHN GVery professional
DERUSHA DThe speience from U-Haul was great so what's the staff?
Terance D | Expérience généraleVery clean. Very efficient check-in procedure. Good customer appreciation.
ROBERT SExcellent customer service
ADAM MFrom start to finish very easy process and personnel welcoming and knowledgable.
Jackie LThe staff was attentive and extremely helpful answering all my questions!
Doug S | Premières impressionsVery professional experience, both offices (Florida and Pensilvania) were positive, polite, and attentive (good customer service). 😊
SCOTT KDisrespect when I return the truck
TORRENCE GExcellent
PIERRE HClean, courteous, friendly, and a well maintained establishment.
Daryl J | Premières impressionsNothing. Great experience.
THOMAS LLower price only thing I can think of.
JAMES MCarrie was very polite and helpful.
Desmond W | Premières impressionsEverything was OUTSTANDING
JIMMY MEverybody I have came in contact with for the past two days has been exceptionally!!! Job well done !
jessica m | Premières impressionsThank you for a great experience!
KERRY P | Expérience généraleI liked everything about this place and it is well run too!
donna h | Expérience généraleGood customer service 10
erica w | Expérience généraleKyle ! Kyle ! Kyle ! THE. BEST. MANAGER. EVER ..... He is heaven sent and very understanding and completely compassionate. I know NOTHING is perfect BUT this storage unit is close to perfect by having Kyle as the GM. He's phenomenal
Tiffani B | Expérience généraleThe customer service me and my wife received this morning was great. The lady that helped us was amazing and so personable and my son loved her for giving him that lil bank. Everyone was great help in explaining stuff at the store. My wife was confused by the person who booked her unit on the phone from the 800# because we were told nothing about keeping the truck for 24 hours or anything like that. So again thank yall for explaining it all in person.
Robert C | Déménagement en ligneThe staff were super helpful. Explained everything we and helped us figure out the best storage for our needs.
DONNA O | Premières impressionsKyle and the team was amazing
MARKEITH C | Expérience généraleI been here since 2022.The place was always clean.Kyle was always available iThe other employees were nice also.Its not this place this Uhaul problem because they don’t make the prices but the prices are a little high.
charlie g | Expérience généraleDespite no alterations like the addition of a light bulb or the presence of bugs nesting in personal items, the cost of the external storage unit kept rising. The situation might have been tolerable if the unit's price hadn't escalated repeatedly every few months.
ERRICK P | Expérience généraleGreat customer service will recommend to family and friends
lawerence b | Expérience généraleI was so impressed with the security around this storage facility, I have rented from other places and I have never received a lock from the facility to put on my storage, and it was so clean, highly recommend.
Germaine S | Expérience généraleThe lady at counter was amazing! Kudos to her!
Lois C | Premières impressionsThank you for your serviced.
Linda B | Expérience généraleI love all them here
LATOYA D | Expérience généraleJust Awesome service
Albert N | Expérience généraleThe staff was very friendly. When I had any problems they would work to help me. I would definitely use uhaul again if I need to.
Akissia G | Expérience généraleThe first time renting a truck here terrible but my second experience moving out was great
Giselle P | Expérience généraleThe Manager at This Facility (Kyle) has Always Been Professional and Helpful as well as the Other Staff I enjoy seeing their Face when ever I,m in need of a Storage.
Rochelle M | Premières impressionsStorage could be cheaper because of the sizes offered. Other storage options around town are a little more reasonable. I went with uhaul because of the 1st month off with truck rental. Not for monthly price.
ANJELICA F | Premières impressionsKyle and his staff are amazing I only rent from this location!
CHAMEKA J | Expérience généralePoor communication from staff member and not what I expected since it was my first time getting a storage unit. The fact that she left to find my own van, didn't explain what to do, like check in on the phone. I didn't even have my phone on me. Nothing was explained about finding a lock in the storage unit..... nothing.
Giselle P | Premières impressionsOverall experience exceeded expectations by a mile. Would definitely recommend.
MARQUES R | Expérience généraleVery grateful for the crew . They made my experience very easy
dominique m | Expérience généraleExceptional Service and Friendliness at U-Haul - Kudos to Manager Kyle and Team! I recently had the pleasure of utilizing the services at U-Haul, and I cannot express enough how impressed I am with the outstanding customer service provided by Manager Kyle and his dedicated team. From the moment I walked in, their friendly demeanor and willingness to go above and beyond left a lasting impression. Manager Kyle is a true professional who leads by example. His passion for customer satisfaction is evident in every interaction. He took the time to understand my specific needs, provided valuable insights, and ensured a seamless experience throughout the entire process. Kyle's knowledge and expertise not only made the rental process efficient but also instilled confidence in the services U-Haul has to offer.
CHAMEKA J | Premières impressionsThere are roaches and all of my things were damaged I had to throw everything away from the infestation
JASMINE S | Expérience généralestaff and location was very clean and professional 👌
JOSHUA J | Expérience généraleVery convenient , Top services
Arlene M | Premières impressionsCould not ask for better staff kyle and his crew are excellent
SCOTTY H | Expérience généraleGreat service
JARVIS W | Premières impressionsThe staff was tremendous! Helped out with questions, they were very responsive to all inquiries!
Timothy L | Expérience généraleS.O.
KIMBERLY E | Premières impressionsHave always used Uhaul services for many years.
CHRISTINO P | Premières impressionsI've been knowing about Uhaul, but I never rented a storage unit there only rented a truck and trailer. But I was really surprised how friendly and helpful the staff and the free lock was a plus. Loved the experience with the staff.
Germaine S | Déménagement en ligneAbsolutely the best location!
Keli B | Expérience généralethe lock on my unit is not working properly, but they said that they would get repair personal notified.
Jessica K | Premières impressionsI thought my storage unit was being maintained until I moved out. I contacted Two Men and a Truck to move my items out of the storage and into my home. Omar G., the lead mover, told me to go ahead to the next place and they would meet me there. The three men began moving my items into their truck and discovered mountains of rat feces covering the boxes and my furniture. As they were moving furniture and boxes rat poop continuously fell on them. They swept and knocked the poop off the boxes and furniture because they thought it was just on the surface. After they removed household they noticed the large hole in the back of the unit. There were no holes in the unit prior to me moving my things inside. When they got to my home and started taking things off the truck, that is when they noticed rat poop falling out of furniture (that was wrapped completely in Saran Wrap) and out of boxes that were completely sealed. Every time they placed an item down, huge amounts of rat poop fell onto the floor. We were not able to keep anything made of wood or with any wood contents. I had to pay Two Men and a Truck a disposal fee to haul my furniture and boxes away. I had to pay Stanley Steamer to clean and deodorize my sofa and loveseat to get rid of the smell of rat poop and pee. I called the location, while the movers were still present, and told them what happened. I was given a phone number to file a claim.
JAMES E | Expérience généraleHeather and Jess were absolutely amazing! Thank you for all you do!!
Brenda C | Expérience généraleExcellent customer service and wasted no time to help me immediately
carrie b | Expérience généraleMy items were damaged in route from California to Jacksonville Florida I still haven’t been able to find out the extent of the damage because I haven’t located a place to live just yet and I was charged already for the transportation cost of 3 100 dollars
Brian E | Expérience généraleOver all the staff Jess he was of great help and have ,giving **top notch service
Lori M | Premières impressionsPositives:Manager Kyle Butler was excellent. Negatives: Rental vehicles parked in front of units made it difficult to transit in and out of space. Unit wasn't completely secure from pests at top left, holes in hardie board siding. Excessive amounts of rat/mice/wasp accessing the unit from outside unknown location. Facility not being gated in was very big negative, anyone could walk into facility from street without authorized access while we were access unit or not. Finally, the constant increases in rent twice a year was unexceptable for the lack of imminties and lack of upgrades. Increasing prices just for reason of Corporate/Investors happiness and gains, is not an excuse or justifiable reason to take advantage of your customer base.
Joseph H | Expérience généraleAll staff was very friendly, professional and courteous. I was waited on by Heather….she provided excellent service above and beyond what I expected. Thank you very much and keep providing excellent customer service.
Brenda C | Premières impressionsAucun
PATRICIA K | Premières impressionsThe experience was great but the floor of the unit could have been cleaner but all in all it was a good experience and I'd ecomend them in the future.
MATTHEW A | Premières impressionsThere is one gentleman in the office, who is a ray of absolute SUNSHINE! Was so professional and joyful. I no longer needed storage and closed the account, but he was there and helped me.
Desirae L | Expérience généraleThe guy who helped me (Daniel) was very friendly and helpful he made it very easy. I really appreciate his help with the process
Kimberly F | Premières impressionsNever had an issue. Move in and out was easy. No complaints
Drew S | Expérience généraleExcellent service à la clientèle
Darryl G | Premières impressionsMuch better than the facility in Augusta Georgia on the corner of Dean's bridge Rd and Gordon highway only bad experience in many of years I was honestly scared to deal with U-Haul again but I'm glad I did. Service here was exceptional.
latrisha H | Premières impressionsEverything was amazing
MARKEITH C | Premières impressionsKyle is an exceptional manager he has made my 3yrs of renting hassel free he has excellent customer service and very helpful and very caring. Always friendly and a great attitude!
CHAMEKA J | Expérience généraleThe inside of unit did not have lights. The outside area was lighted.
Glorietta P | Expérience généraleLove yall
Taneshea s | Expérience généraleThis is a good place to put your storage items.Very well lite and secure.Everyone was very accommodating when I needed help or asked questions.The best storage place I’ve ever used.The only problem was I’ve been there since August 2022.I have had a increase twice..
charlie g | Expérience généraleGreat service and friendly
Travis G | Expérience généraleMy main objection was that the Double doors were not accessible after 6Pm which made it difficult to move out during after work hours. Especially since the sign posted stated, Open till 10PM
barbara p | Expérience généraleTyson was extremely helpful and gave amazing customer service.
Katie W | Premières impressionsTyson was awesome and very funny. His nice attitude was very welcoming because I just moved from Alabama and he made me feel like I made the right move here to Jacksonville. He also made sure that I had all the correct paperwork done properly and made sure I had a storage to place my extra belongings. The entire staff was very friendly and their attitudes were awesome as well and I would definitely recommend this location to anyone and I give Tyson and the staff a 10 thumbs up and thank you for the hospitality and great welcoming and the friendly attitudes.
Raquel L | Premières impressionsExcellent
Joey I | Premières impressionsThe staff was always respectful and professional.
reginald h | Expérience généraleThe staff was amazing and friendly!
JUAN J | Expérience généraleNo lights inside storage. Was very dirty when we moved in someone put lock on my unit. Was all paid for. I couldn't get my stuff out because of it. After I hire 2 guys to meet me there to help. Had to drive over there the next day and have lock removal
paul b | Expérience généraleYou usr to br across the streeet from my apartment.
Donna N | Premières impressionsKyle & team are great to work with! Cleanest storage facility we have ever stored our personal items.
John C | Expérience généraleThe staff (Kyle Butler) were very helpful In resolving my needs. I would highly recommend that facility to my friends and family.
joanne r | Expérience généralethe prices are way too high for the small units and for it to be INFESTED WITH ROACHES. that’s why I didn’t care to pay or retrieve my things once I seen how filthy and stink it was there. how y’all charging so much for a roach infested premises.
TATYANA B | Expérience généraleYes I really did appreciate the Manager their he were very very helpful to me on when I were their, I had received Excellent Services when I was their.
sandra y | Expérience généraleMy over all experience,was wonderful, nice, clean,friendly atmosphere, Thank you for
Latisha H | Expérience généraleCustomer service was great
LAWANDA J | Premières impressionsMr Kyle was always there to help us and check things out if we needed him to we appreciate all his help. His customer service goes above and beyond what is expected that's hard to find these days.
Maria J | Expérience généraleMerci
Darran H | Expérience généraleI wish if they have access 24/7 for free!!
YASIR A | Premières impressionsI rarely visited my storage unit in the 6 years I had it. When I did visit, most of the staff was friendly and helpful. The lighting by my unit was poor; there was not a string in my unit to turn on the light. A dumpster would be helpful to discard items. Overall I was satisfied with my unit.
Alberta H | Expérience généraleThis location manager and staff was the best I ever experienced in all my years of using uhaul. From here on out this will be the only uhaul location I will go to. Thanks Jacksonville Heights management and team you guys were awesome
Tamisha J | Expérience généraleThe staff was very helpful and very nice to work with I recommend this location to everyone in Jacksonville thank you staff
Jean S | Expérience généraleGreat experience 🙂
WALTER L | Expérience généraleGreat customer service doing visit in the store.
Barbara S | Premières impressionsGreat customer service, staff was wonderful.
Keisha T | Premières impressionsThanks made the move painless and fast
Christena L | Premières impressionsBest climate control storage we have ever rented on storage facilities! Alway's spotless clean and polished floors. They do very good job maintaining climate control in hot humid Florida weather.
John C | Premières impressionsAlthough my stuff got solded Mr Kyle was Awesome...I Really respect him
April R | Expérience généraleExcellent service!!!
janice w | Premières impressionsStaff was excellent eachbtime we visited (vidited 3-4 times overs 3-4 month period). The only thing I wish was that UHaul would allow a one time prorate on storage units. For example, if I am going to vacate the storage unit partly through the month it could be prorated as long as I give 2 week notice. Just a thought.
joe k | Expérience généraleWonderful staff right facility very clean highly recommend
Anthony R | Expérience généraleKyle butler is by far one of the most professional and caring employees I've encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.
Kaylie C | Expérience généraleGreat service, very nice looking facility.
Anthony R | Premières impressionsBien
Raymond B | Premières impressionsStaff is extremely helpful.
Edwin L | Premières impressionsExcellent management and staff!
THOMAS W | Expérience généraleThis U-Haul location is the best maintained and cleanest location I've dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.
THOMAS W | Premières impressionsThank you for all your help
Kenneth N | Expérience généraleI love how easily accessible it is.
BARBARA B | Premières impressionsVery helpful, polite, & friendly.
Cameron H | Premières impressionsYou guys always go above and beyond especially Kyle
TINA G | Déménagement en ligneLove to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.
maria g | Expérience généraleKyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank you
Alicia L | Expérience généraleGood people inside Megan was great
Todd H | Premières impressionsJessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!
Angel P | Premières impressionsThank you for all your help
Kenneth N | Premières impressionsGreat service.
WILLIAM J | Expérience généraleGreat place
WILLIAM J | Premières impressionsWas a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10
SHEILAH H | Premières impressionsI am a return customer for a reason..Good service and knowledgable staff...
Robert L | Premières impressionsMr Butler was great. Great customer service. Great experience.
ERRICK P | Premières impressionsWhen I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What's up with that?
Gregg G | Expérience généraleThis was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26' truck full of materials. I immediately told that it wasn't big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!
Duvil S | Premières impressionsI didn't use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .
Breyana R | Expérience généraleThe 24hr never worked so I cancer it aft 3 months The price was higher then others
richard w | Expérience généraleEveryone was courteous and professional!!!
John B | Premières impressionsKyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the best
TERRI L | Premières impressionsOverall Satisfied. Professional
FREDERICK S | Expérience généraleThey were friendly and it's was the best experience ever. They where very helpful and helped us with a lot loved them
CHERLYN M | Premières impressionsKyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.
Van V | Premières impressionsThe store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC Retired
Rotondo Y | Expérience généraleI love renting from Uhaul all around thanks
Eric B | Déménagement en ligneOk
Rosemary W | Premières impressionsI cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!
RITA J | Expérience généralekyle is awesome
MELISSA V | Expérience généraleKyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!
Bobbie S | Expérience généraleThe staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.
loneryl m | Expérience généraleEverything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.
CARLOS S | Premières impressionsWhat a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!
Ryan L | Expérience généraleOutstanding service... Utah to San Diego to Jacksonville over seven days...2 600 miles... everything worked perfect.. Great job!!! G
Gary J | Premières impressionsVery Professional!
Edward R | Premières impressionsAlways curteous and helpfull
carolyn a | Expérience généraleHad an issue with this last rental but it was resolved to my satisfaction by Kyle the Manager.
Richard D | Expérience généraleEl personal kiler fue muy amable en atenderme
kristell s | Premières impressionsThe manager Kyle was very friendly and helpful explain that I can pay my bill online on the U-Haul website. Show me how to pay a little extra that way I can schedule my payments around what's going to benefit me and help me the most thank you
DAVID W | Expérience généralemr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God Bless
Jerry j | Premières impressionsAgradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!
Nancy R | Expérience généraleMy experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I've ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul's protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I've dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I'd like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I'd also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thx
ben d | Expérience généraleKyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.
Melissa B | Premières impressionsKyle assisted me with everything I needed. Very friendly but also very professional.
Kenyata A | Premières impressionsKyle was very polite & helpful. He explained everything I needed to know to me. He went above & beyond in helping me.
Ana C | Premières impressionsThe store manager was always very helpful from the beginning to the the end. Thank you for helping me through my very difficult time.
nikki b | Expérience généraleKyle was so helpful & friendly. We were in a bind & he fixed us right up. Highly recommend this facility after working with Kyle. Clean, convenient & friendly.
Tyra B | Expérience généraleGreat Customer service.
MICHAEL T | Premières impressionsStaff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.
VALENIE H | Premières impressionsMy experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.
marie w | Premières impressionsVery friendly staff..!! They actually called me by name each and every time they saw me..!! Now that’s customer appreciation.
louis w | Expérience généraleGreat experience, even with an error occuring at the end. Y'all took care of me and quickly resolved the issue. Best experience I've had with a u-haul. Merci.
Kyle F | Expérience généraleAlready recommended.
BRENDA V | Expérience généraleThe staff was hands down the best they were friendly and as helping as they could be Kyle at the front seat was the most professional he should be compensated for his personality and the amount of help he provides one of the best experiences I’ve had in awhile
Troy P | Expérience généraleI was completely overcharged for everything and I am extremely upset:
Sarah F | Expérience généraleThank u for your help
nikki b | Premières impressionsThe unit was riddled with roaches. Never again! I told them about the critters many time. They did a roach bomb one time. There reasons were the roaches come from the outside and they really cant do anything about it. When we our things we had to repack all the boxes, check everything and shake everything out. The roaches were everywhere. We moved to another storage company. Do not take your things there!
Anita G | Expérience généraleKyle and Ms. Lammott were always very friendly and helpful. Every time I saw them they were either helping customers or doing facility maintenance. Even though busy, they always took a moment to make me feel welcome. Please make sure the emloyees there are rewarded accordingly. Merci.
tobin t | Expérience généraleWhen I was checking out my wife wanted to use the bathroom; the sign on the door said employees only. The staff member with long blonde got mouthy and told me I could wait all day that she wasn't helping me. She wouldn't stop and kept mumbling that she wouldn't wait on me. Finally she was told to wait on me and I refused saying I would wait for another associate.
nancy g | Expérience généralestaff very friendly, helpful, always available at any time for you when ever you need them. location is very clean, is very safe and very well maintain.
MERCY S | Premières impressionsThis was my first time using uhaul to store anything and it was a very good experience. Thank you for being such good people. God bless you all.
Sherley S | Expérience généraleThey took $33 out my account and made me have a overdraft and made my bill go in overdraft so i have 2 overdrafts that is $70 plus i am on a fixed income that's not good. I am very upset my bill
karrie k | Expérience généraleDid not expect the treatment I received which was awesome!! Always appreciative for the excelente service!!
Alexis R | Premières impressionsAucun
Inthasone S | Premières impressionsI very much appreciated the service, convenience, pricing and total experience. Thank you U-Haul.
joe s | Expérience généraleVery great experiences here at this facility.
tammie w | Expérience généraleThe customers service was excellent. Everything was explained to me and the guy walked me to my unit to show me how to access the unit and to make sure my card worked.
Jacqueline b | Premières impressionsThe restroom in the loading area was often locked/inaccessible. Why? Hallway lighting was dangerously difficult to re-activate after it timed-out, I almost fell several times in the dark.
Sean M | Expérience généraleGreat customer service.-
Tommy B | Premières impressionsI was going through it, and the staff that was working helped me manuver everything flawlessly.
Angela C | Premières impressionsGreat Staff lead by Ashley
larry s | Expérience généraleThe entire staff was knowledgeable, friendly, helpful
Mark W | Expérience généraleThe staff is amazing. Everyone works together friendly. Hard workers and all of them need a raise have a BLESS DAY
tammy b | Expérience généraleThank you for making move so much easier..
VANESSA A | Premières impressionsGreat staff! Friendly and very helpful. Thank you for a pleasant experience.
Wendy H | Expérience généraleVery. Nice place
stacy s | Expérience généraleGreat staff! Very clean and nice location. Everyone was super friendly and helpful.
Wendy H | Premières impressionsI was in and about in less than 15 minutes . All of my information was readily available because I used my u-haul app. The staff was friendly and very organized
SHAINA A | Premières impressionsI was very happy with how clean everything was, in the offices and our storage. It worked perfect for the short amount of time we needed it. As always, the service was great!
Rachel D | Expérience généralePerfect, customer service.
Rachel D | Premières impressionsI was only there for less than a month.
MICHAEL F | Expérience généraleemployee was awesome
shawn h | Premières impressionsExcellent customer service. Very clean.
Sabrina S | Expérience généraleExcellent customer service.
Sabrina S | Expérience généraleSo quick and convenient. Amazing customer service
Cody C | Premières impressionsalways professional, clean units, and happy attitudes! Thank you!!!
Sabrina S | Premières impressionsGreat Team and superb customer service
larry s | Premières impressionsNa
sinath c | Expérience généraleStaff very helpful
ALICIA I | Premières impressionsI've been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!
Anthony M | Premières impressionsn
joseph f | Expérience généraleFriendly and helpful staff. Storage unit and surrounding area very clean.
Liz A | Expérience généraleEmployees were eager to assist in any way. They were informative, knowledgeable and helpful.
Eric E | Premières impressionsStaff was courteous and professional. Facility clean and well maintained.
Patricia M | Premières impressionsLogan was amazing. Made my experience easy and ensure I understood everything.
alecia m | Premières impressionsI rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!
paul s | Expérience généraleGood service, friendly staff.
Saundra H | Expérience généralegood safe place with great staff
Barbara K | Expérience généraleRep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that's ridiculous
kaila e | Expérience généraleThe only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!
Delane K | Expérience généraleRats
Denise B | Expérience généraleI felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!
lisa s | Expérience généraleKeep up the good work
Yorlanda B | Expérience généraleGreat staff.
donovan h | Expérience généraleno problems whatsoever
timothy h | RéservationGreat service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!
Peter B | Expérience généraleLogan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!
kimberlee c | Expérience généraleu-box delivery woman was super! very professional.
dana s | Expérience généraleIt was nearly time to close and the lady at the front office still helping me out with the paper work thanks again
jesus p | Expérience généraleI Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺
Alfred H | Expérience généralemy furniture was molded and mildew im very upset
debreal s | Expérience généraleIt would be nice if you had a weekly rate for the storage units.
Chris D | Expérience généraleEpisode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown
VINCENT B | Expérience généraleVery nice. I would definitely use them again, and also recommend them to friends. Carolyn
carolyn s | Expérience généraleMy only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.
matthew m | Expérience généraleThe team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance
Carnell H | Expérience généraleExcellent business, helpful and polite employees.
THOMAS S | Expérience généraleGreat facility
Andre S | Expérience généraleThey are very good and I would refer to anyone
Patricia W | Expérience généraleVery pleasant rental experience.
JOHN W | Expérience générale