Not Impressed there was no rebate for not using the full month which is a rip off. Not impressed at all. People should get rebate offers for Not using the storage for a full month 203 dollars spent and some wasted absolutely ridiculous most storages offer a rebate if storage isn't used for the full month I will NOT recommend uhaul to anyone.
Kimberly L | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Mansfield
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Lost 200dollars of books because of roof leak. Inside booth is more expensive than most other places.
Ralph M | Expérience généraleThe 6x12 Trailer I rented was very dirty. Mud was caked in the sides and gate had to take to car wash to clean! The customer service was Great! Check in was a breeze!
DAVID EThe staff at this location are AWESOME. Came in at the last minute to rent a trailer and ended up getting the exact same trailer I used on a previous rental. The rental agent I worked with I have not gotten her name but she has been extremely helpful every time. I will continue to use this location and anticipate plenty of rentals.
THOMAS DBack of truck leaked water all over my stuff. Very unhappy. Clearly the leak is known and poor attempts have been made to stop it.
JAMES PWe had a good experience with UHAUL. The trailer was in excellent condition and pulled effortlessly. Returning it from our final destination was also seamless. Moving ended up being a great experience.
WILLIAM GThanks for the help
ROBERT LWe arrived at this location 10 mins before closing and the GM here was EQUALLY as amazing! Despite us arriving close to closing time, she helped us regularly like every other customer, she did not rush us and answered any questions we had about our storage and trailer drop off.
WILLIAM JI was originally scheduled for Ashland,Oh pickup. Owner never showed up & didn't answer his phone for me or u-haul traffic person. Had to drive another 20 miles to Mansfield. Ashland guy should be terminated as he had stood up other customers on the 23 of May. I feel someone owes me money for my personal gas to get my truck.
EDGAR CHelpful knowledgeable associates and clean well maintained equipment.
DEREK MStaff very knowledgeable. No improvement needed at this time.
JOSEPH Myoung lady was great helping straighten out mess caused by Barmon tire.
RICHARD Snothing
MARK WThe only problem I have is i did not receive paid invoice.
WILLIAM CI questioned the travel miles provided on a one way trip as being to little and was told it was calculated by the software. I went to the location to pick up and drove to the location to load straight to the location to unload and then straight to the drop off location and was 3 miles over. This was frustrating because I knew it wasn't enough.
CHAD SWe rented the trailer to pick up an item measured to fit that trailer. Picking it up and dropping it off went smooth as can be, but when we went to pick the item up it came to light that the trailer isn't the size that was listed, but two inches shorter. This caused a great deal of extra work and time to accommodate the item we were transporting and driving back to U-Haul was not a realistic option.
JOSHUA DDo not use harsh and offensive cleaners and/or air fresheners. Had to wear a mask the entire rental as irritating and caused asthma attach.
DARREN LMore help is needed at this location to serve the customer. 1 person cannot check vehicles in/out, trailers in/out, serve a customer who wants to rent but has done no research and custormes standing in line @ least 20 mins.
larry BThe roof leaked and got some of our boxes WET! It needs fixed
HAROLD WThis was my first time renting a hitch and working with this facility. The only thing that could have made it better was if they came and drove it themselves. Everything from making the reservation, the pick-up, hook-up, return, and disassemble was smooth and practically effortless. I was extremely happy with the customer service and this overall experience. Additionally, it was affordable. I would highly recommend. Should I need this service again, I would not think twice to rent with Park Avenue U-Haul.
ANGELA BLady's were absolutely great . I was literally in and out with my rental in 10 minutes. Fast and professional..
TRACY EI could've swore that I paid a security deposit on my unit. Some of the hall lights weren't close enough for good lighting.
Jeremy D | Expérience généraleFriendly, helpful customer service.
korinna k | Premières impressionsThe facility was always clean, well lit, and easy to get in and out of to move on to everything else I needed to do.
Kim W | Expérience généraleMoving things can be stressful and tiring, so to have things go smoothly with the U-Haul rental was helpful. One less thing to worry about!
Dawn BThis is the second time I have dropped off at this location and both times it was an easy, professional and enjoyable experience! As a side note, I have never been to a location that is as clean as this! Spotless! Very impressed with the location and the staff!
Miles MVery helpful and polite
Amy LQuick getting what I need and Quick return. Great Service,
MARLON CDrop the movers that you recommended. They stole from us. Horrendous
AUDRA KNo suggestions with my experience, everything went fine.
MARTIN HVery disrespectful and unfriendly people
GARY HAfter 45 years of using U-Haul I can say U-Haul makes sure to take care of U-Haul first .All advantages are in their favor .No transactions in the customers favor!
Scott SMerci.
Scott YStaff very friendly and helpful. Showed me how to access storage area, walked back to rented unit with me to install lock. Great service team!
sheila b | Premières impressionsThe truck wasn't on a full tank of gas and the back of the truck was trashed in the box parti better not be charged for gas
PERRY CGreat experience returning. Equipment. Completely opposite of picking it up.
CHARLES SWater leaks caused damage to wooden dresser top and drawer finish. Check in attendant was very helpful
STEVEN FThe girl that waited on us was GREAT! She was very knowledgeable,friendly and EXTREMELY helpful! I would DEFINITELY RECOMMEND my friends to get their U-Haul there. Merci
KATHY KLabel how many pads are in each bag. 1 had 4 pads, 1 had 5 pads. 1 bag of pads weren't opened on my rental. I don't know how many were in that bag.
Dennis PCar Trailer was terrible , the ratchet straps were severely rusted and they kept coming loose , the ramps were a tad bit loose for my liking, the lights on the right hand side were shorted out.
CURTIS BPleasant to work with
Richard M | Premières impressionsI never received the email after the truck was returned.
BRUCE RBest storage place I’ve ever been threw very clean my stuff sat here for two years and I guys were amazing with me even when times got hard and I was late a few times u guys worked with me I would recommend any of my family and friends to come here very amazing staff and clean U-Haul place
Brandi P | Expérience généraleCustomer service was great! Only thing I didn't like was the unclear place of pickup at location.
Heather BStill haven't received my final receipt of return email
Heather JVery good service
William CCustomer Service. They did not do walk around, clean snow off vehicle, put pads in truck, check truck (latch and door stuck), follow through on what you say (when I dropped off vehicle lady said she would send receipt to my email and I did not get it).
KEVIN BEveryone was very nice.
KEVIN SBraylon was fantastic!
RUSSEL SGreat service.
MARCIA GYou guys rock it everytime! Your workers are on top of it all! Continue being great!
GARRY Gcustomer service with a smile would be great appreciated. also lack of communication as far as knowing when to drop off the truck time and date. thanks 🙏
ENRIQUE OThe only thing is getting receipts when done
JOHN B | Premières impressionsGreat staff and facility. Highly recommend.
Mitchell W | Expérience généraleYoung lady was very helpful and explained all the details
patrick m | Premières impressionsThank you so much for all your help! It was a very long day.
Christine H | Premières impressionsThe rep was nice but the process was a disaster. The unit wasn't the one that I signed up for and they weren't able to supply the one I needed. There was a POLE in the middle of my unit as well which I NEVER agreed to. Because of these issues I had to extend my truck rental, which they charged me $40 extra to do, despite their screw ups costing me moving time. The whole thing was a nightmare. It's nice that there is climate control and the front desk lady did what should could but the whole thing sucked.
Ivie-Jean N | Déménagement en ligneThe ladies were friendly , helpful and professional. The facility was very clean and well lit. I would definitely recommend it and would definitely store my things there again if I needed.
Patricia H | Expérience généraleThanks
ken f | Expérience généraleI had only one problem and that was with the trailer
HOWARD L | Premières impressionsVery nice Business,,,,,
kimberly s | Premières impressionsThe dude at the counter, I think he said his name was Jordan, was very helpful.
Daniel H | Premières impressionsWe found multiple cockroaches in our unit and the manager was less than helpful during the whole process. I asked for a call back multiple times and she was never there or would write a note for someone to relay a message. Very unprofessional. We ended up signing an abandonment letter and leaving our roach covered things.
Brianna O | Expérience généraleGreat service
Keneesha P | Expérience généraleThanks
ken f | Premières impressionsI feel the cost was high for what I rented, but you cannot go wrong with U-Haul"s facilities. They have everything anyone could need for storage/moving needs. I will continue to deal with this company. The best is the best, and U-Haul is number one in the business. No doubt!!!!
Scott C | Expérience généraleAll good 👍
earl k | Premières impressionsThe staff were professional, friendly and knowledgeable. Full service facility. Very satisfied!
Julie B | Premières impressionsFor whatever reason, the key card I was given wouldn't work. So the third time I went into the office, they pitched that card and set up one that would.
Kim W | Premières impressionsReduce prices and stop charging to access the stuff we store we are already paying for the space restrictions on access is ridiculous
Kelsey G | Premières impressionsGreat workers, very helpful and understanding
KEIRSTEN M | Expérience généraleEveryone was very nice and very helpful
Kimberly M | Premières impressionsLet me start off by saying I try to be fair. I know things happen, but what happened here and the experience I had was horrible and added until an already stressful situation of moving a a distance. I ordered all the things I need on July 26th. Truck, storage unit, movers, etc. We'll everything was smooth at first with Uhaul itself. I call the location in my new city and stated my concerns of not arriving on time to check in, the lady assured me not to worry and I have self serve check in and it will go along easily. Well I use the link she sent, immediately it says online check in not available. I was still there 5 minutes before hand and was greayes with systems are already closed, sorry about my luck. My movers were here and already on clock when the mishap happen, they were able to check me in manually and gave me my unit number. I get to my unit, and instead of telling me the size I ordered was no longer available, they just gave me two units that "should of" equaled to the same size, upon using my tape measure, it did not. They already left so I had no way to take care of the issues. I texted the emergency line and they told me "pick another unit" well I did and now I'm being charged for the original 2 plus the 3rd they told me to take. If they would of just told me, I would of taken an outside unit or something even larger. I just needed my things to fit. Instead, because of this I had to pay my movers an extra large lump sum of money, and I'm paying for an extra unit I wasnt expecting. I do not recommend this location. I get the point of self service, but some kind of actual help would be nice. And not just people pushing you through and making you feel like a bother when needing some kind of assistance.
Sharon P | Premières impressionsI loved my storage, the staff were friendly and helpful even when busy. The facility was kept clean and the bathroom was clean. I also appreciate the 1st month free for storage, I was low on funds moving, so that definitely was a BIG HELP!! I would highly recommend U-Haul.
Makesha T | Expérience généraleYour a bunch of thieves
Timothy B | Expérience généraleAll the staff that worked Friday and Saturday, July 5 and sixth we're absolutely wonderful. They helped us tremendously with all of our answers saying that it was the first time I ever got a truck. Everything was absolutely delightful when I move out of there from the storage place to my new place I will be using you guys again thank you very much.
MARINA P | Premières impressionsManager and staff are always friendly and helpful. Appreciate use of carts and restrooms are top notch.
Denise J | Expérience généraleThe walk to get to a unit for handicap people
Laverne W | Expérience généraleI haven’t moved yet but was just reserving for near future
Jack H | Déménagement en ligneThe building is well laid out, cleaned, and taken care of. The staff is always helpful and knowledgeable, as well. Very happy with renting here.
KRISTA S | Premières impressionsI was very pleased with U-,Haul in Mansfield. They were very courteous, the facilities are clean and well-kept, and the price was very reasonable...all was beyond my expectations. I will use this company in the future and tell my friends how great it is. Also, I am 81 ( my son did the driving) and they were patient with me...that means a lot. Merci.
Joyce P | Expérience généraleStaff were friendly but overworked and it was way too much for them to do. They had trucks lined up to the road and people coming in to do business. It took them a while to come out and let me into my unit because it had been double locked. They were even too busy to be able to go in from cleaning trucks and check me out after I cleaned out my unit. I had to call the next day(sunday) to ask that I be checked out if the unit. This is not the staff's fault it is management's fault for not staffing better.
Ryan W | Expérience généraleMy only complaint is that upon closing out my storage unit account when I removed my things on February 10, I was required to pay for February on January 21, which I did. I paid my account on time every month for almost three years and the cost went up $10 every year, and I was eventually paying over $200 a month. I was told when I secured the storage unit that whenever I ended it, that I would be pro-rated for the amount left over in a month. When I asked about that on February 10, not even half way into the month, I was told very rudely by some woman that was very rude from the beginning of the day when I even rented a truck from them as well, giving them even more money, that "we don't pro-rate" and she walked away. No explanation, no giving me the chance to ask questions or look up my contract, nothing. She was a complete jerk from minute one of the day about everything. She shouldn't be working for customers if that's her personality or if she hates her job that much. I would recommend U-Haul overall highly, but this makes me reconsider that because she represents U-Haul and allows her to treat customers this way. That's not ok and inexcusable.
Sommar V | Expérience généraleBrittany and Hailey were very helpful.
Thomas C | Premières impressionsShould be allowed access 24 hours for the money we pay. We have access cards so every thing is monitored
Christopher L | Premières impressionsMove In went smoothly
douglas n | Premières impressionsI just love Hailey. She was so nice and she helped me out .
titania m | Premières impressionsGreat help.
Laurie Y | Premières impressionsGreat reuse of a building
LESLIE H | Expérience généraleWe were treated very well, from beginning to end of our storing our belongings. Returning our Uhaul truck was also effortlessly smooth, thanks to the Mansfield Uhaual on Park Avenue West!
brenda l | Premières impressionsI will definitely use this facility again soon.
Victoria H | Expérience généraleEverything is super clean and I love that everyone was super helpful with the truck and letting me get it early and then upgrading the storage unit size for me because I accidentally got one too small at first. I will definitely be recommending this place to everyone I know looking for a storage facility!
Ashley S | Déménagement en ligneThe staff was extremely helpful and very kind knowledgeable
Anna P | Premières impressionsStaff is always nice and friendly and very welcoming every since my very first time renting a u haul or storage this location is my absolute favorite and always book this location when need a u haul or Storage truck is always waiting and ready keep up the good work you guys never let me down !!!!
Olivea B | Premières impressionsNo problems here!!!
Mabel W | Premières impressionsThanks Hayley and all staff 8/16 & 8/17, everything was excellent from the beginning to the end despite minor hiccups staff were understanding and accommodating to me.
Jeffrey S | Premières impressionsVery well kept and safe facility. My items were kept indoors in a temperature controlled environment. My items were not altered in any way over the changing seasons. Helpful friendly staff I highly recommend this facility to keep your precious items.
Diana R | Expérience généraleMerci
clifton w | Premières impressionsThe employees we encountered were very friendly, courteous and knowledgeable. I would definitely recommend them and would use their storage facilities and their trucks again.
Patricia H | Premières impressionsThe staff was very helpful and personable. They provided me with excellent customer service! I had a smooth transition from truck rental to storage units.
TONI B | Premières impressionsThis place is a rip off over charge and you have to wait before someone finally comes out to help you this is the worst storage facility in Mansfield,Ohio
Clarence B | Expérience généraleFor some reason I did not understand the whole log in or you set off an alarm thing, but I figured it out quickly! I may have missed it in the automated messages but needs to be more clear about how to log in and what happens if you don't. Whole facility looked great and no strange smells. The person who does your cleaning/maintenance does a great job!!!!!
Matthew D | Déménagement en ligneKeep up the good work ☺️
Lynn P | Expérience généraleThe facility was very clean. Staff was very helpful. Haley is so awesome! Love how she was so attentive to my needs. It was great having her assist, especially with my big move out of state. She made this portion of the process comfortable and very easy to do. Thanks to the entire staff, and a special thank you to Haley.
terri f | Expérience généraleWebsite was glitchy at move in.
Chris S | Déménagement en ligneNice people, pleasant and helpful
DEBRA V | Premières impressionsWe were actually missing the large speakers that went with the stereo system. The stereo system box had been damaged by mice as well. The rodent box was empty.
Cathy B | Expérience généraleI was very please with this facility, would definitely use again if i need to in this area
Brian W | Expérience généraleGreat place to safely store your items
Tammy M | Expérience généraleHaley and her crew run a very clean and accommodating facility. They are all very, very pleasant to do business with…!! Highly recommend their services to any and all!!
WILLIAM E | Expérience généraleAbsolutely THE WORST CUSTOMER SERVICE EVER!!! I CALLED FOR MONTHS EVERYDAT TO SPEAK TO DAN THE HEAD GUY AND APPARENTLY ACCORDING TO his staff he's only in until 10am at the latest and he wasn't there anytime I called or showed up in person. They never cleaned my unit and then accidentally locked me out multiple times by mistake, how I'll never understand. They are by far the ABSOLUTE WORST PLACE EVER!!!!
Joseph B | Expérience généraleMade an adjustment to my final bill to help lower the bill which I took by complete amazement cause it lowered my bill 50 bucks . Seening how I was the one who was a month late they were more then helpful and actually look out for their customer instead pf their wallet! Doesn't happen often these days ! Thanks again you have a definite return customers should I ever haul or storage anything in the future ... by the looks of it.... it'll be soon !
RYAN B | Expérience généraleI always choose this uhaul on park Ave great service I love them at this location it’s the u Haul on 1140 park Ave I will recommend everyone!!!!
WILLIAM M | Premières impressionsA few details regarding unloading were not told to us initially. The cleaning person told us once we pulled up to unload that we could have used the garage which was not a big deal, it was a nice day and how to swipe the card or code and where after hours.
kim z | Premières impressionsTerrific
Roxie G | Premières impressionswill be back - excellent facility and friendly / helpful staff
SEAN H | Expérience généraleStorage unit was easily accessible. I love the climate control. If I ever need another storage unit, I will return. I will also recommend U-Haul to any of my friends and family.
irene c | Expérience généraleMy only complaint was the post in the middle of the unit I had. Made it very inconvenient to move stuff around unit #1066.
Jody O | Expérience généraleThe staff was very friendly . I was informed by the staff thoroughly concerning my storage. It actually was good to see a staff that knew their job, very friendly, and willing to help in any way they could. My experience with the staff was excellent. You could see that they enjoyed what they were doing! Storage areas were very clean. Easy access and convenience for everything I needed.
terri f | Premières impressionsMy time was limited due to working in Columbus but staying in Mansfield so I appreciate how quick, efficient and nice the staff was at this location.
NANCY W | Expérience généraleThe person who helped me was friendly and very knowledgeable, as well as helpful. I was impressed with her and the facility. I would definitely recommend this facility to others.
Bambi C | Premières impressionsSuper easy, facility is very clean, free use of loading carts makes hauling boxes to your inside storage unit a breeze.
Deborah W | Déménagement en ligneVery rude we were baracaded into the facility by police for falling asleep there 2 nights because we were exhausted moving a full house with just two people.They called the police on us because we were there at the facilities stupid weird hours.Apparently if you show up early in the morning and late in the evening bc we work 3rd shift then your using drugs and living at the storage place.We cannot help we had so much stuff and no help till the weekend.So I guess your not aloud to rest between moving your home or take a break or have your child with you.So if you want hassled and bothered by the police for moving homes then this is your place.
Daron W | Expérience généraleWas a pleasure renting a storage unit from them the best service I had from a storage unit place.
natichia h | Expérience généraleVery clean. Very friendly staff. I felt that my stuff was safe and secure.
Denise E | Expérience généraleThis costs way too much
Nikki R | Premières impressionsMy bill was automatically withdrawn the same day i was leaving my unit. I tried to get a refund on the amount since I had paid for a full month, and wasn't even there a full day. I was rudely told no by location staff, and the support team. I have since filed a bank dispute on the charge, but this practice makes me very wary of Uhaul.
Colton C | Expérience généraleI have been to many storage units to make deliveries as part of my job, and I have to say that this was hands down the nicest facility I've ever seen. The facility was spotlessly clean, and nice amenities were provided, such as indoor loading/unloading bays and carts to move your items. I have 100 % peace of mind that my items will be safe and secure at this facility. Five stars.
Bryce C | Déménagement en ligneMy experience with my storage to my final move has been excellent. The staff and facility were awesome. They made my move stress free. I would highly recommend them to anyone!!!
Kim A | Expérience généraleThis place was great. The staff was always great. Even when I got into a bind and lost my income, they helped.
Jonathan B | Expérience généraleWe actually started our rental online and then went into the office to get an upgrade. We worked with Trevor and Angel mostly, although a third lady helped. Sorry, I forgot her name. Anyway. They were great in helping us. We haven't moved in yet but that is next. Thanks
Melanie A | Déménagement en ligneIf I need storage again this is the place I’ll go.
Michael L | Expérience généraleLove the set up and lay out.
Fayette B | Premières impressionsLeaving my precious family items in your facility i rested well , assured my stuff was safe and secure . Thank you for being there for me .
carol m | Expérience généraleThe staff were very friendly!
mercury s | Premières impressionsStorage space is to small for the price
CATHERINE P | Premières impressionsShe was simply an angel who helped me very easily.
Joseph B | Premières impressionsI won't recommend because I payed my month rental on June 25th, then 5 days later I moved out of the unit and was told youdont give any refund. You are well known make plenty of money from over pricing your units. Then your don't refund, that is just wrong. I'm a senior citizen and could have use that money. God still loves you.
Glennda V | Expérience généraleVery clean, well lit and wonderful employees.
RICHARD E | Expérience généraleThe bill was set up on automatic payments from day one. Or it should have been. I Received late notices for the next two consecutive billing cycles. Finally established automatic withdrawal. Then Yesterday when we arrived there was a red tag that said I was locked out for non payment. As it turns out we weren't locked out for non payment. The staff member said the unit was locked open. I guess we must not have closed it all the way before placing the lock on it. I do appreciate them locking the unit to protect my things but a phone call to alert me of the situation would have been appreciated. The staff was very nice and the units are clean and well climate controlled. If not for the hassle with getting automatic withdrawal set up I would have given 5 stars.
michelle a | Expérience généraleManagement and front line staff were helpful throughout my experience. Uhaul at this location is the best. Thank You! JZr
Julie R | Expérience généraleYou need to evaluate your staff and maybe fire a few. Like she was soooo rude and just looked like she hated life and was getting annoyed with me asking questions. She also didn't explain that the alarms would go off in the storage units if I didn't put in my code and scared me! Customer service is so important to me and u need to hire friendlier helpful people. I will not be recommending your storage unit bc of bad customer service.
Heather S | Premières impressionsI love the setup, climate control, and the security to keep my belongings safe.
Ronda G | Premières impressionsFeel very secure on having personal belongings stored there
Christopher L | Déménagement en ligneEverything taken care of very quickly. Prices are very reasonable I would def recommend UHaul.
Sarah E | Premières impressionsThe service I was provided with was above and beyond my expectations.
BRUCE B | Expérience généraleThe only down side was : There was no pro-rate, and I could not get a refund for my early exit and I still had to pay for the whole month. Deb
Debra S | Expérience généraleGreatly appreciated!
Robert M | Expérience généraleEveryone was extremely nice and I was able to get my move done and storage unit filled in one day. Very much appreciated.
Riethie H | Premières impressionsTrevor took care of my needs in a timely fashion.
paul m | Premières impressionsGreat people set everything up! Quick and easy
Alicia G | Expérience généralelove that its inside
Suzianne S | Déménagement en ligneI can truly say that the staff made my move in experience very smoothl, was very helpful and courteous and I would definitely would recommend this facility to anyone.
Beverly W | Expérience généraleThat Should give you storage units up front first
Toron M | Expérience généraleI had a great experience with this facility. Staff was very professional and very helpful. If you ever in the need of a storage facility, you should start here. Clean, safe, secure.
Carlos C | Expérience généraleBest price in town!
Nicole T | Premières impressionsThe only issue is the storage had a line of poison right in the entrance when we were trying to pack our unit up and it was slippery and extremely awful smelling.
Brittany K | Premières impressionsVery helpful staff
Chad F | Premières impressionsAn awesome bunch of young up and comers. Great customer service and very nice facility.
Philip O | Expérience généraleI would recommend only to those who could afford the monthly charge. The charges are to much for the size of the units. Everything else was good.
Jeanette L | Expérience généraleGood location. Great service
India F | Expérience généraleFriendly, knowledgeable and professional staff.
RICHARD E | Premières impressionsthe employee was supposed to set my account up for 25 hrs access i ended up sitting in parking lot for couple hours with 900 miles to travel the next day cause he didn't and I had to wait till the next morning
BILLY H | Premières impressionsThis was a great stroage unit and was what my son needed for his merchandise till he needed them. Merci
Larry H | Expérience généraleHaley was efficient and she saved me money with options. She is fast and friendly!!
Alicia G | Premières impressionsThe only complaint was vague explanation of how to use storage entrance after hours. Not only did I have to figure it out but as I was unloading I had to explain to 6 other people coming in and out.
Phyllis F | Premières impressionsVery nice helpful staff
Lynn P | Premières impressionsThe storage unit we were given had a giant pole in the middle of it. My husband asked for a new one and the woman at the counter was rude to him about it.
rachel s | Premières impressionsWould love if the online system allowed you to select your unit at time of rental and the website in general could stand to be more user friendly.
Carrie D | Premières impressionsHaley is a superior and professional asset to your company. For many years I was an executive for a fortune 100 company. Rarely have I I had the privilege to work with someone as proficient as Haley. In fact if I still worked I would hire her and provide her with multiple management opportunities and a monetary compensation package. Thank you HALEY !!! I also want to thank Logan for his help.
Philip G | Expérience généraleEverything was very neat and nice. Very friendly staff and the best experience I have had at a storage facility. The pull in garage to load and unload is very nice!
BRANDY E | Expérience généraleVery good
Edward S | Premières impressionsThe staff was very very nice and helpful. Everything went well with moving in and getting organized there
Elizabeth H | Premières impressionsUhaul wasn't ready when went to pick it up. Had to drive an extra 30 miles to pick up one. Picking up truck staff was friendly. When returning truck in 1140 Park Ave West, Mansfield Ohio the staff wasn't friendly. We were not given any instructions on how to use the storage unit. Wasn't told we had to buy a lock for the unit. Staff seemed more concerned about going home.
Velma B | Premières impressionsGet there early they are busy
Dennis R | Premières impressionsEverything went smoothly. People at desk were friendly.
Mary B | Déménagement en ligneGreat customer service!!!
Betty R | Premières impressionsThe lady was excellent in answering all our questions and helpful in helping us to decide what size and anything else we might need to haul our merchandise over to the storage container.
Larry H | Premières impressionsThe staff was extremely nice and helped me get my storage unit ready and always answered questions when I had them! Thank you for the opportunity to rent one of your units! Benita
Beanita O | Expérience généraleI started at the Cheyenne, WY facility and it provided an excellent experience. So when I arrived in Mansfield, Ohio I used Uhaul here. It could not have been a better experience. The staff was great to work with.
Bruce M | Expérience généraleStaff was very friendly and helpful.
Wesley M | Premières impressionsThe gentleman inside was very kind and helpful showing my partner and I where my unit was and how to access it. Love that it's indoors and temperature controlled. The 5x5 unit is the perfect size for what I need to store.
Lindsey W | Déménagement en ligneThe staff at the Cheyenne and Mansfield, Ohio were both excellent to work with.
Bruce M | Premières impressionsI was paying almost $120/month for a 10x10 unit. I could have been paying $75-85 for 10x20s from other facilities in the area. The competitors were all rented out and I was moved into U-Haul before openings were available.
kent b | Expérience généraleThey were very helpful and walk me through everything I needed to know and I hope I done everything okay I'll do better next time if not I thank you all so much
Bertha M | Premières impressionsThis is my favorite Uhaul. The staff are so kind and professional.
Draven S | Premières impressionsI am from PA and this team in Ontario Ohio WAS AMAZING
denise c | Premières impressionsjust opened , so i do not have 24 hour access yet . But once I do. I think it will be great !
CHRISTINA S | Premières impressions