Customer Reviews for U-Haul Moving & Storage of Myrtle Beach

Évaluation :

4

Thanks

Évaluation :

5

Merci

Évaluation :

5

Tire pressure light stayed on. I think the tire pressure sensors needs programed. Also the battery seems weak as the truck was hard to start. Other that that great truck.

Évaluation :

5

Very polite caring staff that helped me switch my unit and saved me money on moving 2 days after my payment was due on the larger unit. I've always have a pleasant experience

Évaluation :

1

This whole experience was a total nightmare. They changed my pickup location but didn't tell me it was a 24/7 location with no staff. I arrived in an Uber to pick up the truck in a desolate industrial area. Only to find out after the Uber driver left via a note on the door that said this location is closed please go to this other location. Well I had a stand there on the phone for over an hour by myself scared. The first truck that they gave me was dirty with trash all in front of it and it did not have the equipment that I ordered in it. They switched and gave me another truck which again did not have the equipment that I had ordered in it. All this was done via phone while I stood in this empty parking lot by myself. Finally got the truck and I was told I'd have to drive to another location to get the equipment I needed. I drive to the location and they don't have all the equipment that I needed and had ordered. Finally get the truck home, have movers come and load it scheduled to leave at 6:05 a.m. the following morning we go to start the truck and it's completely dead. Had to wait through another 2-hour. For them to put a new battery in the truck. The only good part about this experience was dropping the truck off as there is actually staff there that took care of my return. I will never use this service again. I was told I would get a discount for all of the problems that happened, I haven't gotten a discount at all and I feel like I need to file a complaint against U-Haul for leaving me stranded and alone in a desolate area when I was not informed about this. Someone had called me a couple days prior and said hey can you do mind picking up your truck at a different location because this one needs to go back to where you're going to. And I said well this isn't going to change anything on my order correct and she said oh no and we'll even give you a discount for doing that and some extra mileage, but that was a lie none of that happened either. I'm going to put this all over social media I don't feel anyone should use U-Haul after what happened to me. They don't care about you they didn't care about me. Never again!

Évaluation :

2

I reserved the van 2 months in advance. When I arrived at the location the doors were locked and a sign was posted indicating the location was closing and that customers were to go to an alternate location. I had Uber ed to the location from the airport. I called the uber driver back. Only after he arrived did employees arrive and unlock the doors. They instructed me to return to a different location, further from the airport than my original planning. It seems like some advance notice of the closing location should have been possible for customers with pre-existing reservations.

Évaluation :

3

First location I booked a van at was closed - had to switch locations - wasn't able to complete the rental online - had to be completed in the store. New stores employee was very helpful & polite - truck inside drivers door had something spilled all over it. The new location added 2 hours to my rental that I wouldn't have needed if original location had been available.

Évaluation :

3

Would not recommend because of the location- it's behind another building, very hard to find and no street signage to help in locating it. Only way we found it was because a U-Haul truck pulled in. All that the personnel said was "you could have just left the keys", There were no keys- it was a trailer.

Évaluation :

4

Thank you to the staff for helping me with the move out situation. It was resolved and I really appreciate it!

Évaluation :

4

The fuel was not near the 1/2 that was listed on my invoice. Need to do a better job of checking this or going over vehicle at the time of rental

Évaluation :

4

need a call due to being over charged for gas. 864 356 0484 I have pictures

Évaluation :

1

This was the most horrible experience I've ever had with Uhaul or any business for that matter. I will be contacting the legal team and an attorney if they are not able to resolve it.

Évaluation :

5

Again nothing needed to be improved

Évaluation :

4

I did not drop off the truck, my son did.

Évaluation :

5

All staff was great and prompt to get me on the road!

Évaluation :

1

slow customer service, needed one more person in office, truck was filthy inside and out - windows were dirty and cab smelled of smoke, they probably don't wash their trucks at all, obviously the new owner doesn't care about doing their job right, will not go there again.

Évaluation :

3

No one was there to return the vehicle during listed business hours. I had to return the vehicle by the online app.

Évaluation :

5

Great friendly staff. Extremely helpful. Many thanks

Évaluation :

4

My truck vibrates very hard at about 40 mph. Old truck. I ordered 50 moving blanets and when I got to the house there were none. I had to ask my moving help to go get them. This cost me more than half an hour of their time because of U-Hail's mistake.

Évaluation :

5

Friendly and helpful.

Évaluation :

5

Great People!!!!!

Évaluation :

1

My contract was for trailer was to be returned by 7:20 AM Tuesday 2/18. I dropped trailer off at the assigned (unmanned) location on Monday 2/17 before noon. In addition I requested that trailer was to be dropped off at Rehoboth Beach, DE. Apparently U-haul gets to designate drop-off location and not the customer. I was charged an addional day for returning trailer a day early. I will be glad to answer the previous questions honestly once this issue is rectified.

Évaluation :

5

No improvement needed. The opening associate was more than helpful. Merci.

Évaluation :

5

Staff was very helpful. No issues.

Évaluation :

5

Good sevice

Évaluation :

1

I was given the wrong location and was driving around in circles after unloading a truck that came from out of state and so called again to get assistance again and was given another location which caused the gas to go out as I see that I was charged for fuel that I feel I should not have to pay. Very disappointed

Évaluation :

5

The people that I delt with were kind, polite, professional and just helpful. This was the same at both locations. Pleasure doing business with them both.

Évaluation :

5

Everything was great. Pickup was smooth and drop off was easy and quick.

Évaluation :

5

I do not feel anything needs changed. It's very rare that a customer service person is as kind and patient as Michelle. She is a true gem and greatly appreciated.

Évaluation :

2

The truck was very dirty. There was mechanical problems the entire drive from Colorado to South Carolina. The trailer was also a problem. The lights didn't work. The safety chain was not attached to the car trailer. Because of the mechanical issues, gas cost much more than it should have taken. When Ron Knight arrived at you facility they were given a 5x5 unit when I had ordered at 10x10. All around not a good experience.

Évaluation :

3

This particular storage location in Myrtle Beach on Kings Hwy is very difficult to maneuver through. 20 and 26 ft U-Haul trucks cannot fit in the lanes. I was in J13 and we had to park at the end and take out items back and forth using my pick up truck. Getting in the gate and making that left turn is very tight and we had to back out the gate each time with the 20 and 26 ft U-Haul vehicles we rented. You still have to be careful backing out because the U-Haul box trailers are right in front of the gate. I'm not sure how the rental vehicles below 20 ft are inside the gate but I definitely wouldn't bring in a moving truck as big as the 20 ft U-Haul truck. I use U-Haul whenever I need to move something and I will still use U-Haul, I just won't ever rent a storage from this facility again. The ups was that the storage units were very clean and customer service was excellent..

Évaluation :

5

The employees were friendly, helpful, professional. I will recommend to anyone

Évaluation :

5

The staff was very helpful, very friendly and very knowledgeable

Évaluation :

1

Charged me for gas when truck was at 1/4 tank just like when I picked it up

Évaluation :

5

Staff was friendly

Évaluation :

1

I had the U-Haul from 10-2 and before I returned it I was charged $7 700 with a receipt saything that I returned the vehicle and drove well over 20 000 miles which obviously is not possible since I still had the vechile AND not possible to drive that many miles in the amount of time I had it. They were able to refund me however I still have an impending charge on my credit card for the 7 000 which my credit card is now maxed out and I am unable to use it. Which should never have been an issue to start with

Évaluation :

3

Customer service.....a simple Good Morning with a smile and a Thank You at the end, goes a long way. Looking land acting like you don't want to be there, leaves a negative feeling. Vehicle was great and was easy to pick up and drop off.

Évaluation :

3

Unit was leaking and had some water damage. When reported the lady in the office didn't even acknowledge the fact when mentioned.

Évaluation :

5

Great assistance!

Évaluation :

5

We had a great experience. Rental clerk was friendly, efficient, and helpful. We hired a couple of helpers through the app and they were great. We only needed two hours from start to finish. I would definitely recommend and will use for future moves. Merci.

Évaluation :

3

Sweep out the trucks better. We were called 5 hrs after we turned it in to ask if we were turning it in! I have the receipt and the girl said, "oh yeah, I remember you." Hmmmm

Évaluation :

1

Our destination was GROSHEN NY. The place that you listed for drop off was NON EXISTED. The person answered the phone did not speak English and hung up on us. The directions you give is not a uhaul place. WE WASTED AN ENTIRE DAY TRYING TO FIND IT. WE GAVE UP & DROVE IT to MIDDLETON, NY 20 MIN AWAY. OUR EXPERIENCE WAS A DAMN NIGHTMARE.

Évaluation :

5

Everything was great even the service .

Évaluation :

5

I used the after hours drop-off, so no one was there. This would have been so convenient except that the instructions, bar code and website were almost useless. It took forever to find the process for dropping off the trailer after hours. This REALLY needs improvement! Scanning the code should take me to the drop-off process, but instead takes me to the page to create a new rental. The Existing Rental page and one other (I forget which one) did not load at all. Blank pages. Phone signal was good. Other websites loaded just fine. Pages were reasonably quick to navigate on your site for the ones that worked. And easy after finding the right place. Safari on iPhone 14 with most recent updates.

Évaluation :

5

After hours drop off.

Évaluation :

4

The rear driver tire was missing the cap so I did have to fill up the tire with air a couple times while I had it. I have a picture to prove it as well. But other than that it was really easy to drive and very clean! Customer service was great!

Évaluation :

3

Tight lot. Rep not personable. Barely spoke and had earbuds in. Another customer spoke to her and she couldn't hear. Probably could have if she took her earbuds out.

Évaluation :

5

The staff was very helpful and patient

Évaluation :

5

Guy working there handled everything great including making my next reservation for January 8th....He was great

Évaluation :

1

I was never told you had changed my pickup location. Spent 45 mins sitting there trying to get help. Got to the uhaul you moved me to, and they did not have the truck I reserved! WTF?? The manager there did get me an acceptable replacement, altho they were going to upcharge me for having to take a larger truck! I argued the point and she kept price the same which is only thing that kept me from heading out the door and going elsewhere. Uhaul used to be great. Now the insides of the truck are dirty and the gas tanks are empty. Never again. Will find somewhere else, even if it's few bucks more. Last time I rented,, the truck got a flat and I had to wait for the guy to come from NC to SC to fix it. Prayed the rest of the tires held up cause all had very little tread. Uhaul has become the slums of truck rental in my opinion.

Évaluation :

2

The person on duty was extremely rude and unhelpful.

Évaluation :

3

Make sure they check start and ending fuel levels before charging extra. Also the extra day charges for bringing truck on day due is ridiculous.

Évaluation :

4

We were 7 year customes before being able to finally clean everything out as w/help after going from 2 units down to one down to a really small unit. So, we spent about $12,000+ in rent over those 7 years so, things were okay for the most part. However, we suffered tremendous loss of items & money during rain from hurricane in 2019. The weather wasn't their fault of course but the holes in in the back walls of our 2 units were. A tremendous amount of water got in the back, a lot of loss & financial loss. They moved us to 2 different units literally on higher ground. In the meantime, they rebuilt the entire row of our original units now with a high concrete pad underneath. But, we were broken in to twice in our new fence-in units. The staff was really helpful & great overall. Thank you to the staff. Jim Burlew

Évaluation :

5

Very helpful and respectful.

Évaluation :

5

Staff was efficient and friendly and made pickup and drop off easy and smooth for me.

Évaluation :

5

Service exceeded expectations. Staff had passion for going above & beyond to provide excellent level of Service. It's important to leave a lasting favorable impression & more companies could learn from this experience. Thanks

Évaluation :

5

Staff is very helpful & knowledgeable. Service is excellent & exceeds expectations.

Évaluation :

5

Very friendly and professional

Évaluation :

5

Both of the women that helped me were fantastic and deserve a shout out from u haul. They are the kind of people you want representing u haul not the jerks in Nanuet NY

Évaluation :

1

#1 Make sure truck isnt poopiekaka. #2 Customer service, customer service, customer service. #3 Employees should know their store address. Thanks

Évaluation :

2

The trucks alignment was god awful, made it hard/dangerous to drive especially with a trailer

Évaluation :

5

great staff, easy in and out!

Évaluation :

2

They called after I dropped the trailer off and added a 15 cleaning fee to my credit card. The stain was on the trailer floor when I picked it up in WV. I only hauled two recliners in it!

Évaluation :

5

Nice secure and clean. Staff very friendly and helpful

Évaluation :

5

Thanks for all the help!

Évaluation :

5

Robert was organized and easy to work with a real customer service attitude.

Évaluation :

4

N/a

Évaluation :

4

Also was wondering why the grand strand store is still calling my phone about the truck after I left it at you store to be returned. Please get it checked back in and call the store so they can stop calling me ty

Évaluation :

5

Thank you for the continued great service.

Évaluation :

5

Manager and staff Was very helpful professional And caring I will recommend this U-haul facility to anyone who would need U-haul assistance. The manager. Is a very caring individual. Someone who loves her job. Thank you U Haul Team Have a Great Day

Évaluation :

5

Thank you… love U-Haul services.

Évaluation :

5

Staff is friendly Robert is a rock star, he loves his job, and it shows Everyone works as a team I’m so impressed I’m gonna apply for a job Yes that good of an experience GO NORM Owner

Évaluation :

3

The amount of excess equipment in the yard and storage facility made it very difficult to maneuver a truck around. When I asked if a trailer could be moved to make exiting the storage area, I was flatly told "NO"

Évaluation :

4

The lock was not inside the storage unit and the office closed at 5 pm Sunday and we arrived at 530 pm . Had to go back the next morning for the lock

Évaluation :

3

Needs to be 24hours and maintenance the units. As well as clean the place up and make some improvements.

Évaluation :

5

Everyone I came in contact with was extremely friendly and helpful 😀

Évaluation :

5

The stuff I left in there was brand new

Évaluation :

1

I had nothing but problems with the staff at the kings highway location & a lot of my property ended up damaged because of water & mold

Évaluation :

2

The girl at the counter was a polite rude person. She did not give me proper instructions upon entering the gate and finding my unit because she directed me down the wrong side of the units and the truck got stuck. The staff didn't offer assistance. She acted like it was an inconvenience to redo my access key because it didn't work first time, and because she had to get me a lock that was also a free offer. We had trouble maneuvering the truck with the dolly on it so we had to take it off and hand move it in order to get the truck out. This has been my worse experience with uhaul ever. Including pickup and drop-off and the truck they gave me had roaches and yes I have pictures.

Évaluation :

3

The only complaint I had was problems with the roll up door.

Évaluation :

5

Your staff went above and beyond

Évaluation :

5

Real friendly people

Évaluation :

5

Nice people, clean and secure, used this location for 3 years no problems.

Évaluation :

1

5x5 that I could barely store anything was $50 a month!! I found a much better deal with a much bigger unit for the same price! Over priced and tiny is not the way to get customers to stay! It was convenient being close to us but the money I spent out was ridiculous being on social security!! I'm not one of the rich ones who gets $1k's monthly and to pay out that much smh I looked and found a better cheaper deal

Évaluation :

1

Review of U-Haul: Avoid at All Costs My recent experience with U-Haul was nothing short of a nightmare. The facility itself is a chaotic maze of trucks and trailers strewn about haphazardly, making access to the storage units nearly impossible. Navigating through this mess felt like solving a labyrinth puzzle rather than a straightforward visit to retrieve my belongings. The customer service was equally appalling. The individuals manning the front desk were not only unhelpful but shockingly rude. Their attitudes were abrasive and dismissive, as if inconveniencing customers was their primary goal. To make matters worse, their behavior was tainted with undertones of racism, which is completely unacceptable in any setting, let alone a professional business environment. It was evident that some of the staff members were under the influence of substances, exhibiting erratic behavior and making it clear that their focus was anywhere but on customer service. This negligence and unprofessionalism reflect poorly on U-Haul as a company and raise serious concerns about their operational standards. In conclusion, I strongly advise against using U-Haul for any storage or moving needs. The disorganized layout, coupled with the disrespectful and potentially dangerous behavior of the staff, paints a picture of a business that should not be operating. My experience was not just disappointing; it was deeply concerning

Évaluation :

5

I would just like to let you know everything was great except I had to throw out a bunch of stuff because it got mold on it.

Évaluation :

5

Emily and the staff were cooperative and helpful. Sage was great. He was patient and professional. I am very happy that I chose this location.

Évaluation :

5

Emily was great to work with and was very professional and helpful. Certainly an asset to your company.

Évaluation :

4

Good prices. Clean units. Emily was great, Eddie also helped me.

Évaluation :

5

I moved out 4/26/2024.

Évaluation :

3

I was charged 13,48 after I moved out 5 days early. Very dissatisfied about that

Évaluation :

5

Everyone is great here at this location!!

Évaluation :

5

Great location, easy access and availability. Manager was knowledgeable, friendly, and was very helpful.

Évaluation :

5

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Évaluation :

5

Very helpful staff. Reasonable prices. I highly recommend this facility.

Évaluation :

5

Emily was very helpful and informative. She took the time to answer all my questions and assist me in the renting process.

Évaluation :

5

THANK YOU !

Évaluation :

5

Quick easy and clean process.. Thank you again

Évaluation :

3

Had no problem with storage but rentals just the opposite nothing but trouble

Évaluation :

5

Stacy was helpful and understanding ...also good that I could unload and leave the truck at the same location

Évaluation :

5

Emily and crew are great. You won't have any problems at this location.

Évaluation :

5

Emily was extremely helpful, knowledgeable and kind

Évaluation :

4

Good location

Évaluation :

5

Really helpful people.

Évaluation :

5

Sam and Elijah emptied the truck into the storage unit efficiently and in a timely manner. Will be using them when our home is ready.

Évaluation :

5

Emily was extremely understanding and helpful. I had multiple delays on my end but Emily was very happy to hold my reservation for me. Emily was quite friendly upon arrival and made everything easy for me. Emily even allowed me to return my equipment at her location without any hassle. If in the future I, or anyone I know, needs storage/Uhaul I will highly recommend this location. Thanks again Emily.

Évaluation :

5

The young woman who helped me was great!

Évaluation :

5

Emily was always very helpful. Overhead door on trailer was jammed and she got it open. Amazing.

Évaluation :

5

Customer service was amazing!

Évaluation :

4

Good service good people. Helpful considerate clean truck.

Évaluation :

5

Very helpfull

Évaluation :

5

I've used Uhaul many times over the years , and this location and staff are above all others . Highly recommend

Évaluation :

5

I had stopped in a few mo this prior. They couldn't be more helpful. So friendly and well informed. Saved me from using the wrong equipment to tow car. Super easy and helpful with renting a storage unit. I absolutely give 5 plus stars to this facility as a whole and a extra 5 for the wonderful staff.

Évaluation :

5

Great staff. The place was very clean and the staff was very helpful and friendly. I will always deal with uhaul at this location for my future needs.

Évaluation :

5

The staff was very friendly. Problem-solving very quickly. I would Definitely come back again. Highly recommend. Thank you!

Évaluation :

5

The lady for helped me was very pleasant and helpful.

Évaluation :

5

Accommodating and professional

Évaluation :

5

The agent Emily was absolutely Awesome!!!!! Thanks again for all the great help.

Évaluation :

5

Was able to unpack early with no delays no hassle convenient location

Évaluation :

5

I always recommend you at the drop of a hat . JRG

Évaluation :

3

I have opted out and typed " stop" to the text messages wanting a review. Each time I'm told that I have been removed but keep getting texts wanting me to do a review. Please remove me and no more texts. Thank u

Évaluation :

5

Very helpful and patient

Évaluation :

5

Merci

Évaluation :

4

Had an issue with unit and because of circumstances beyond control, wasn't able to completely remove all items. But for the most part everything went well. Ms. McCoy and Ms. Sullivan were instrumental in helping resolve the issue with the unit.

Évaluation :

1

The worst! The roof of my building was redone in late June early July of 2022. Roofers left a gaping hole above my unit. A flooding storm came the weekend of July 4. The owner of the uhaul branch texted me with with water just pouring in my unit from the top endlessly. Told me there was a lot of loss in the building, but mine was the only one that would be covered because it was the negligence of the roofers then the owner, Marty ended up selling and left me by the wayside 30 000 of my expansion equipment for Spa and Salon was underwater and destroyed. 5 beautiful top of the line pedicure chairs, never used by me , and so much other equipment. Total loss. Technically it was the roofers, but repwest insurance is the true villain. It took forever to have the inspector come out and assess.He and another contractor for them said it would be covered. They even called right at Christmas last year and asked for proper mailing address to send my reimbursement check. Then when I enquirer after the holidays where it was. They apologized and said they made an error. It wasn't covered. Ugh! I had no recourse and lost my complete unit. All 30k. Heartbreaking and path changing. I rented for 4 years at uhaul when I moved to Myrtle Beach to buy my business, . Creekside Salon. It was my vision to expand when the time was right. What can I say? I guess it wasn't my path? Expensive lesson. I cannot replace that equipment. RUTHLESS. I'll never store at uhaul again. But definitely check who the insurance is through if I have to store. How I wish that the U Haul corporation would have made this right as it completely change the path of my life as a single female business owner. All the money through the years that I spent on securing my precious equipment, all for naught. Shameful.

Évaluation :

3

While the service representative was friendly, I wish he would have ended his personal phone call as I was renting the storage unit. I was never sure if he was talking to me or the person on the other end of the phone. His focus should have been on me at that time.

Évaluation :

3

Basic nothing more garage door was stuck hard to lift entrance was at a weird angle hard to drive around due to the layout the service was friendly I wouldn't rent there again just due to the layout of the whole storage unit

Évaluation :

5

thank you.

Évaluation :

5

So not only did I rent a 10 ft truck I also left extra room storage on that miserable hwy 501 traffic and signed up for a unit also because of short term memory issues I've already forgotten the General Managers a young lady very pretty polite and professional and easily one of the most efficient employees of any company I've Ever dealt with! She's a total superstar! Thx again UHAUL sincerely David moody customer for life!

Évaluation :

5

Staff was friendly and very professional , especially the General Manager Emily Sullivan.

Évaluation :

5

Great staff

Évaluation :

5

I have rented a storage unit for 5 yrs and never had a bad experience. Emily has been very helpful and very pleasant to work with. I will definitely keep them in mind if I ever have to move or need a truck in the near future!

Évaluation :

5

Employees were very helpful and friendly

Évaluation :

5

Did everything possible to make it easy and convenient to get a unit and move in.

Évaluation :

5

The best UHaul outlet that I have ever used and I would recommend that you send some of your other managers to this location and see how well this is run and enjoy your job like this Manager and staff. Keep up the excellent work we appreciate you

Évaluation :

5

Emily was always very helpful and courteous. Very satisfied dealing with U-Haul.

Évaluation :

1

I Will never use or recommend this location to anyone in fact I've told them all how my account was compromised I had to get new bank cards for my accounts I was over charged for trucks I never rented and the storage that was suppose to be first month free I was charged $150 for my first month the manager Martin that put me in the system for trucks I didn't rent but got charged for was fired or left so no one could help me I had to pay all these fees because my account was blocked and I could not rent so after I paid they let me rent one more time before blocking me again I was charged for two uhaul container that were too small and I could not use but are still on my property for 2 weeks that they been saying they'll be out to get them no one's got them so I'm not responsible I no longer own 975 Gale Ave Conway SC 29525 so Uhaul may want to go get their equipment. I filed a report against this location owned by Bumper to Bumper Conway SC. I'm waiting on a response. Denis is The only employee at this location that's worth anything I can't wait to see him working for USPS.

Évaluation :

5

Check in was done online with lock in unit with no need to go to office. I appreciated that. Also check out was fast and smooth with no issues at all. Great place to store things.

Évaluation :

5

The manager was very very helpful and very nice. He went way out of his way to help me. Thank you very much 

Évaluation :

5

Martin was very knowledgeable and helpful

Évaluation :

4

Martin Ertl was always helpful and knowledgeable. Highly recommend him to anyone moving to the area for storage.

Évaluation :

5

The manager guy there was great

Évaluation :

5

Most perfect. Would use again if needed. Have no complaints at all.

Évaluation :

3

Staff at location can rarely be reached always redirecting to call center that can wait for up to 1hour hold time. It's ridiculous. Not enough staff. Management on more than one occurrence has made up their own rules regarding access to my storage. First claimed due to my late payments of which I paid the $$ penalty written in contract then was told later that was because I violated some rule when I went under the gate and forced to do face to face childish check-ins at office every time I need access to my unit. When threatened to evict me after seen going under entrance gate to access unit area but in face I was trying to get OUT if area TRAPPED due to faulty non working gate or gate code. This happened twice in the 3+ years iv been renting and the first of which was under previous management in a storm with lightening , gate wouldn't open and serious FLOODING MADE ME FEAR FOR MY SAFETY. I HAD NO OTHER RECOURSE but still CURRENT management would not listen to my explanation regarding first incident or second and would not review the tape for proof I was trapped yet again within the unit area because the gate would not open and my yells for help were not heard or simply ignored. I was still restricted from accessing my unit except during certain times and with check in at office each time. Bad Flooding is always happening since iv rented there beginning before current management. I did not feel my property was safe from possible water damage but am older and had no other place available nor the assistance to move. Tried to resolve dispute and possibly now that yet another flooding has occurred with damages to multiple units and management experienced the failed gate personally maybe things will change or I will be forced to move due to harrassment. I don't feel I was treated fairly but so not know if others experienced problems or not. Need more staff and upgraded units.

Évaluation :

5

Marty and team were great, someone always around to help and we never had an issue. Definitely getting recommended to everyone I know.

Évaluation :

5

Martin was always there to help with any questions and made the process of renting vehicles and a storage unit very easy. A+

Évaluation :

5

Martin is such a wonderful guy. Very helpful from the very fist meeting a year ago when I moved to town. Now that I emptied my storage he still was right on top of doing my closing out the unit. Thank You Martin absolute joy 殺

Évaluation :

4

We the storage I didn't have any problem but with the rent of the truck was terrible I'm so disappointed, first of all we have to wait around two hours and a half to got the truck. I have a reservation at 12:00 (#94102025)!and we weren't able to have the truck because it wasn't on the place that was supposed we picked it up. I have to visit 3 places more to finally got one. The woman that helps us on 2687 beaver run blvd was so kind, I don't have complaints about her. But I returned the truck this morning and before I arrived the place I put $20 dollars of gas and the measure was between 3/8 and 1/2, closed to 1/2. I asked the guy who check the truck to check the gas in front on me, and I asked him: it's ok??? He said: yes it's. So I don't understand why you charge me with 37 dollars and said that the gas was on 1/4. It's not true!!!

Évaluation :

5

Martin was great. Very helpful, friendly, and professional!

Évaluation :

4

Just thank you for ev

Évaluation :

5

Very helpful !

Évaluation :

3

My unit leaks - many boxes were soaked & had to be thrown out. They had to replace themain steel beam which was badly corroded. The roll up doors are hard to open. I used rent a crate for my daughter's move to TX & that went well

Évaluation :

5

The U-Haul clerk was courteous and very professional and would like to compliment her. Thank you for your cooperation.

Évaluation :

5

The Manager & his staff (Emily) were very professional & willing to answer our questions with accuracy. We had a unique problem deciding what to do with our Granddaughter's college stuff for a month and UHaul was our right answer. Merci.

Évaluation :

5

Martin provided us with excellent customer service.

Évaluation :

2

Emily Sullivan was rude. I forgot my idea but had a electronic copy . She said that she could not take that- ok. When I asked if she could check with her manager she stated "he will tell u the same thing" and huffed as she walked away. Not necessary. Before leaving to get it I asked if she could check her system as we have rented a trailer and storage unit on and off for the past 5 years and she rolled her eyes. Again not necessary.

Évaluation :

4

Marty was very helpful.

Évaluation :

5

I moved to a new state and they made me feel welcome. A great example of how customer service should. I hope all the people in this town are as nice as them.

Évaluation :

5

Martin was both professional and extremely helpful in all stages of the storing process.

Évaluation :

5

Very helpful, when we had some problems with the lock & gate, the Manager responded immediately. Emily at the desk was friendly & knowledgeable. Good place.

Évaluation :

5

Very friendly and helpful staff! Love this place!

Évaluation :

5

It's a storage unit.. nothing special but everything it is supposed to be! 👍

Évaluation :

5

i needed assistance and all options were fully discussed and a good one was accepted. people there were great.

Évaluation :

5

Very nice staff clean and safe!

Évaluation :

5

I/we cannot say enough about the manager and Emily at this location!!! They worked with us beyond our expectations! I would give them 10 stars if I could!!!

Évaluation :

5

The staff was very helpful and knowledgeable about their storage location.

Évaluation :

5

John checked us in and was an absolute delight! Great customer service and friendly staff

Évaluation :

5

Marty is the best...truly.

Évaluation :

5

This was convenient and close to my home. I would use it again 8f I needed storage in the future

Évaluation :

5

Friendly and helpful I recommend others in near future

Évaluation :

5

Convenient, clean,and we'll maintained. Martin and rest of staff are AWESOME.

Évaluation :

5

My last name is spelled wrong it is Kerns.

Évaluation :

5

The lady helping us I think her name was Emily was so pleasant to work with

Évaluation :

5

The manager of this location Marty, is outstanding! He goes above and beyond to make his clients happy! He will know all of them by name. Just Fabulous.

Évaluation :

5

Marty, was more than Spectacular. The other young lady at the front was also GREAT. Best UHAUL experience I've ever had. They were both knowledgeable, friendly and informative.

Évaluation :

5

Great staff, keep up the good work.

Évaluation :

5

Obtaining a storage unit at Uhaul was quick and easy.

Évaluation :

5

Great place, busy!

Évaluation :

5

The most friendliest and professional group of people I have ever met especially Martin he made everything perfect The whole experience has been wonderful the men that unloaded the truck in the storage were also very professional and friendly 10 stars for everybody

Évaluation :

5

The manager os fantastic.

Évaluation :

5

⁷⁰

Évaluation :

5

Very fast and easy. Staff is great location is awesome and accessibility is on point.

Évaluation :

5

The service for uhaul assignment was horrible. TrWe had to drive 2 1/2 hours to and from to get the truck. The place we picked the truck up was very nice and we dropped off was very nice. What upset us was the arrangements that were made for us to get the truck.

Évaluation :

5

Omg!!! Where do I begin. Martin I started out being a customer I now consider you my friend.. I can't tell you how pleased I am with your Customer Service and your willingness to help me at any given time. You made sure I was taken care of and happy every step of the way and for that my friend I thank you!! I will miss you! Dawn S xoxo

Évaluation :

5

They were very friendly And helpful.

Évaluation :

5

Martin provided excellent customer service!

Évaluation :

5

Mr. Martin was super. He explained everything and was very helpful. Felt like talking to a friend. Thank you very much!!!

Évaluation :

4

Great place to rent a storage

Évaluation :

5

Martin Erti goes above and beyond for his customers. He needs a raise or promotion. He definitely is an asset to uhaul.

Évaluation :

5

Martin was very professional .

Évaluation :

4

Good service

Évaluation :

4

The manger here in myrtle was very nice to move me cause the one i picked was to small

Évaluation :

5

Staff and management were extremely helpful, courteous and professional.

Évaluation :

5

Martin went above and beyond

Évaluation :

1

Had my car stored at UHAUL and was stuck. Attempted to obtain info about person responsible for striking my car (hit&run) and UHaul refuses to comply w/my request. They have footage and an incident report and state I am unable to obtain due to HIPPA (BS)

Évaluation :

5

Martin went above and beyond the norm.

Évaluation :

5

Joe was great to work and very knowledgeable.

Évaluation :

5

Great customer attitudes.

Évaluation :

5

the manager is excellent and took care of all my needs

Évaluation :

4

no problems staff excellent

Évaluation :

5

A great place to store your stuff

Évaluation :

5

The place is very clean and Martin was extremely friendly who helped me there. Good positive attitude and a pleasure to have.

Évaluation :

3

Found a dead rat among my things. Made me decide to move them. Manager was accommodating though..

Évaluation :

4

Everything was superb until I get to the access gate that did not work.

Évaluation :

5

Manager and employee were helpful and friendly and made the process simple. thanks. rob jones

Évaluation :

5

I would like to express that the staff at this location was very helpful and friendly. They made my move in upon me relocating from Florida smooth and easy. I especially would like to thank Mr. Martin for being a very big help in meeting my storage and drop off needs. I would recommend this location anytime.

Évaluation :

5

They were so sweet and accommodating. I would recommend coming here. And I will come here for all of my moving needs.

Évaluation :

5

Facility Manager/Martin went above and beyond to help me-after another storage facility had allowed my lock to be cut and belongings to be put in my unit the night before I was moving from 300 miles away. Martin assisted with getting me setup rapidly and with a much safer/better unit anyway. Recommend.