Person checking me in did an excellent job but she should not have been made to be the only person working. She was doing my paperwork, hoping up my trailer. Nobody answering phones only one person scheduled is not smart even though she did an excellent job with me. Cheap company doing that to an employee.
KEITH SCustomer Reviews for U-Haul Moving & Storage of Ozark
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady that helped me was extremely friendly and nice. I give her five stars.
ANGELA H | Premières impressionsa great experience
Garth SGreat location to visit. Very helpful staff.
ANTHONY DVery nice people at Ozark you haul - very nice !
REX HThe staff person was so kind and helpful. She answered all my questions. I would highly recommend this location.
PETRA JChange safety cables. They were worn and frayed and the cable poked holes in your fingers or anywhere they came in contact.
HOWARD MAbsolutely excellent service and experience. She accommodated us very quickly as the system was down and the app not progressing for self-pick-up. We had our children with us and they were excited to see a waiting area for kids and loved the paper truck bank. Thank you! We will recommend and use this location again in the future.
David BThe staff are very professional and very friendly. The facility is very clean. I feel like my belongings are very safe.
CHERYL C | Premières impressionsLe service à la clientèle était génial. Check out and equipment return was smooth and quick.
DAVID CRien
RANDY PVery clean and easy access. Staff was great.
DAVID J | Expérience généraleTop notch service. The manager was very knowledgeable and thorough making sure all was as it should be for my rental. I highly recommend this location.
DAVID KGreat service! One of best ever had. She was great and all over it! Give her a raise. No joke was most knowledgeable uhaul employee and promptness I have ever worked with at Ozark.
BRIAN DKelly and Pam! These two ladies are the ones you want to see after driving across the country for days! They were beyond helpful and compassionate. The location its self is super clean. This is definitely the fanciest storage location I have ever seen!
Tiffany W | Premières impressionsI wanted to thank everyone here at the Ozark uhaul. Especially pam she went out of her way to get me the storage unit in 2024 and help me with everything when I moved out a year later. If I ever move back to Missouri I will use your storage again. Ozark, MO is the best
Danielle M | Expérience généraleI have used U-Haul for a lot of things and this store was by far the most impressive. You could call this a U-Haul Superstore. Great experience and super fast.
STEVEN SAbsolute pro - she helped security vehicle on carrier, pleasant, helpful
RICHARD BEverything went well!
DWIGHT GMaintain your choice of employees you hire, as it was nothing less than A+ service. Thank you for the ease of use.
Robert BThe personal they are very frendly
ULICES C | Premières impressionsI have rented here before and I can say the staff is very friendly and eager to help and assist with your needs. 5 Star!!
JAMES BKelly and her crew are absolute top notch. Some of the friendliest, most helpful people I've ever worked with.
JON W | Expérience généraleThe one thing you MUST do is install a 2nd elevator. The elevator is slow, I understand that. However when Baby Boomer's got my 2nd load they were delayed over 2 hours just standing and waiting for the elevator in line. There was a company moving a bunch of big stuff out. That was just 1/3 of my stuff. To give you perspective, when Good Greek put my things in storage it took 2 men about 3,5 hours. - Install a 2nd elevator - it will pay off in the long run. Your people are great. Kelly took such good care of my from my first phone call from Florida. The young fellow who checked me out was also outstanding. He looked information up for me and then went up to get 2 lock off of my units for me. I am 71 years old and had been unloading things in my new home for 2 days and was exhausted. I asked if he would and he was glad to do that errand for me. (there were no other customers waiting for anything so he could). All the people at that facility seem like they go above and beyond. Even when I was putting my stuff into storage, I remember the fell who cleans up because he, obviously, cared so much about the facility, people he worked with and appreciated his job.
Victoria M | Expérience généraleQuick service!
KEITH HLady we dropped off with was very helpful.
JOHN WPam and Kelly are super helpful and friendly. Recommande définitivement
SAMANTHA F | Premières impressionsStaff was very friendly and helpful.
Keith M | Expérience généraleI didn't end up using U-Haul, but the website and app were both easy to use. I also talked to someone at the Ozark location who was friendly, professional, and helpful.
Keith M | Déménagement en lignevery easy experience from online order to drop off. this is a newer facility and has good staff. will rent here again when needed!
russell eThe enclosed trailer we rented had a roof leak. Items we were hauling were not ruined but did get wet. Reported it to the drop off location in Shell Knob, MO.
KEITH SThe courtesy, professionalism and attention to details were all stand outs. I'm not used to seeing such pride and strong service ethics
RITT E | Premières impressionsStill trying to get someone to explain all the fees they tacked on the invoice. I made the reservation, but my husband picked it up and had no clue what the cost should be. He handed me the invoice a week later after the move and I hit the ceiling. I can't get anyone to answer the phone at this location. I've used U-Haul's for over 35 years and I've never had a bad experience until now. I still would like somebody to explain all the fees they tacked on the reservation that were not within the reservation.
BILLY WThe staff member who assisted me for another (larger storage unit) was excellent. She was friendly and very professional. She is very good at her job…well done!
mike s | Premières impressionsRepresentative was helpful and pleasant and made the process of renting quick and easy.
BRUCE Bfriendly and efficient staff
Erick B | Premières impressionsAt 60 years old the cleanest storage facility I’ve ever used the people there are awesome
Troy P | Expérience généraleGreat storage facility. All areas are always clean and easily accessible. The employees are always polite and helpful.
Heath L | Expérience généraleCheck the mirrors prior to driving to see if they need to be adjusted.
Justice LNothing staff was very professional and very good work
Tom Bexcellent customer service and very convenient. easy process to rent and return
Nathan EGreat job. The team was very helpful and the return process was super efficient
TODD SGreat!
STANLEY M | Expérience généraleEasy pickup and drop off. Price was affordable
Kristin BNo problems at all couldn't have been a better experience!
TRAVIS MYou are required to estimate your mileage and a hold is placed on your card for that amount. I was told that the amount I overestimated, if any, would be credited back. That has not happened. Not a huge amount of money, but if you do that on every rental it would certainly add up. Not sure if that's a Uhaul business practice or just this location.
CHARLOTTE SI was disrespected during the process of getting a storage unit. First, interrupted me while I was talking with no interest in what I was saying by talking to another Associate, second time of interrupting me to answer a phone call without asking me I would hold on or anything. Treated like I was stupid multiple times, during the whole time until I said something of how she was treating me, same lady who got me my U-Haul a few days prior who wasn't disrespectful during that time. Even a moment I asked a question, responded like I was stupid and even looked at another associate to show them how stupid I was. She had the other associate (associate she glanced previously) take me to show my storage unit, gave no instructions at on how to use the code machine or even showed it to me. Never even showed me the drive in part or how to use it especially when buzzers are going off like crazy. Couldn't even find my unit. I honestly was so upset after that experience.
CRYSTAL W | Premières impressionsI used mobile check in and return so I didn't really have interaction with the employees. I was impressed that the items were in the truck and it was fueled up and good to go though. The truck was clean and I had no issues with it whatsoever. Another good U-Haul experience.
Rodney RThis is a large brand new location. They have a large inventory of trucks and trailers. I had a great experience renting here.
TIMOTHY SExcellent service couldn't be happier
TERRY MGreat service.
DARIUSZ BOzark UHAUL is the best run business I have interfaced with in Missouri. Every detail is very well cared for; cleanliness, security, access, functionality, billing, paying, and help in moving. The carts, bays, helpers, lights, really make moving a pleasant experience!!
JOHN R | Déménagement en ligneAgain they make all processes easy. Thanks everyone for all your help.
BRENDA DI have had to keep this cargo van for such a long time. These people have helped me make this so easy even though the move has been crazy. Thanks everyone.
BRENDA DNo charge for after hours drop off, unless there is damage or contract not met
ALAN SThe equipment was clean but the the rear brake light was smashed and the running lights did not work. Which would be fine for daytime use but I had to drive it home at night.
JAMES DIf you're looking for a modern, well equipped, clean and efficiently maintained storage facility, look no further than U-Haul Ozark. Kelly and her staff are outstanding. Extremely helpful and friendly, they provide excellent service and support. A heated complex that includes a very useful enclosed drive-in loading area. Prices are good too. Je les recommande fortement.
keith S | Expérience généraleAssociates were very polite and a big help. Have recommended the facility to others.
Heath L | Déménagement en ligneVery easy to return the trailer
VALERIE HThis facility is amazing! Staff is knowledgeable and quick to assist.
TIMOTHY DThe entire experience was fantastic.
Kelly LGreat service good people very helpful The manager is very good person easy to talk with about the services you have
STEVEN PIt was a great experience, as usual.
KRIS KThe wire harness from trailer to truck had a chaffed spot that causes the lights to flash when it contacts metal.
KENNETH STop notch facility! The office and entire property was immaculate and the gentleman that assisted me with the rental couldn't have been nicer! Fortement recommandé!
MARTHA C | Premières impressionsThe facility is exactly what I expect being 1/4 into the 21st Century. *Easy online reservation and updates. *Easy changes to customer schedule with actual accommodating UHaul employee response. *Fast equipment checkout with UHaul filling out the obvious questions in your sign in form. *UHaul staff does the standard upsell - but, will accommodate with some simple and important stuff. Ex.: I needed One blanket. Employee found a single for me to use. Next, O found on search of my vehicle my hi5ch insert and ball had walked. So, employee allowed me to borrow one. Kudos, for stepping up and not forcing me to buy. She saw I was nervously anxious about my moving stuff, not pulling your trailer. UHaul trailer check in was perfect. Drive up, Employee promptly arrived, checking equipment, tapping on networked device, asked if I was fine with emailed receipt - She said, "You're done. Enjoy the rest of your day. Bye." I drove off with a Cheshire grin - Happy. Thanks!
BRIAN SDrop off was easy enough but we still haven't gotten the final invoice as they stated we would.
Rachel ENothing at all. Equipment was perfectly maintained. Staff was super professional and friendly.
TREVOR VThe staff was very helpful in selecting the right equipment.
KRIS KAfter a few miles none of the lights worked on the trailer.
STEVEN LAll good comments and zero complaints. The staff was always super helpful and willing to answer my questions, and the facility is well maintained. Thank you all so much.
Brandon M | Expérience généraleNo improvement needed. Excellent and efficient pick up and return. Professional and courteous staff.
MARK SThe service was excellent at every step of the way. Our goods arrived in fine condition after a few months of storage and transportation. UHaul seems to have the entire process down pat. I would highly recommend it.
BRUNO KKelly and her staff go out of their way to provide excellent service. They project a genuine desire to be helpful, provide information and answer questions in a friendly and professional manner. Kelly does an outstanding job and is a credit to the company. Highly recommend this exceptional facility and its staff.
keith S | Premières impressionsThe sweet lady manager was so nice and helpful!
MELINDA JI had 21 miles left on the odometer and didn’t get a final receipt showing my refund.
TIMOTHY TEverything was great! The staff was very friendly and helpful! I love how convenient, clean and nice the facility is!
AMANDA C | Premières impressionsVery nice place. Staff was great. I will certainly use them again.
Michael M | Premières impressionsGreat experience. Great staff. Great property that is well maintained & has excellent security measures.
Jennnifer J | Premières impressionsAWSOME experience friendly staff safe environment i will always use u haul !
Diane M | Expérience généraleExcellent service. The staff was very helpful , friendly , kind and curtious. If I ever need a storage unit or rent a trailer, vehicle I will go to the same location. The Ozark, Mo location is by far the best in the area. I would like you to thank the staff for making our move so stress and care free. Thanks, again......
FLORENCE C | Expérience généraleKelly was very friendly and helpful.
carroll f | Déménagement en ligneAlarm keeps going off
Sarah-Jane G | Déménagement en ligneThe staff is amazing and very helpful and efficient.
nicole f | Premières impressionsThe person who assist me was extremely helpful and pleasant to work with.
Joel W | Premières impressionsI made my reservations put my car numbers in went to the U-Haul pick up before I did all that I was on the phone with U-Haul for about three hours straight. The employees were the website kept glitching 13 July 2024. I still don't have my U-Haul or my storage And I have I need to move immediately and I did not guarantee $50 as it says on your website reservation you do not be there to pick up your truck. We will guarantee give you $50. I'm a very unhappy customer at this point, I still need a U-Haul and a storage unit , and no one is trying to help me You all system was glitching rerouted me to places that I did not want to go was way out of my area of destination we are in Springfield, Missouri
Caroline S | Déménagement en ligneI always go to uhaul for my moving and storage needs. The staff is wonderful and extremely friendly.
Danielle M | Premières impressionsNew facility everything is in great condition.
Shawn W | Déménagement en ligneOverall it was a great experience for being my first storage endeavor. The staff answered any silly question I had and everyone was friendly and attentive, I would recommend this location without hesitation.
Michael M | Expérience généraleAustin was fantastic. He really made the process super quick and easy.
Austin G | Premières impressionsBEST EVER STORAGE FACILITY!! ABSOLUTELY THE BEST CUSTOMER SERVICE EVER!!! All of the storage units are brand new, indoors, climate controlled and all units have an alarm on the door. It is very secure and they actually have several indoor drive in bays for loading and unloading. This is quite helpful in bad weather and also at night if you're there alone you can actually close the bay door and it locks behind you keeping you safe and secure inside while you load or unload. They have several sizes of storage units and their rental fees are quite reasonable. There are no contracts or extra fees as their storage units are month to month. This facility also installs trailer hitches as well as rent pickup trucks, and various sizes of box trucks and trailers for moving. At this time they have a move-in special that is rent a trailer and get your first month's rent free. It is a very simple and easy process to rent a storage unit at this facility. Kelly is the person that rented me my unit and she is very good at her job. She is professional, knowledgeable, very hard-working, very good at multitasking and quite helpful. She went out of her way to make sure that I was satisfied with my rental experience. I would most definitely recommend doing business with this facility!
DEBBI H | Premières impressionsTruly appreciate the facility. Will be staying indefinitely.
George D | Premières impressionsI want to live there
Troy P | Déménagement en ligneBoth Kelly and Austin were so friendly, professional and helpful. They made the process easy. We will definitely refer friends and family to this facility!
Matt K | Premières impressionsGreat service and very friendly. The manager is great and she is very helpful and professional.
FLORENCE C | Premières impressionsVisited this location for info and received excellent service and information concerning my storage needs…was able to view several storage units to help with my storage needs.
JOHN F | Premières impressions