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MARTY G | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Sandusky
Testimonials From Recent Customers
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Missy was great and was very helpful.
TYLER SThe trailer was very easy to pull. First time I ever pull a trailer, but everything turned out great. If you are ever wanting to rent a U-HAUL I would highly recommend U-Haul Moving & Storage of Sandusky,
LILLIE KIt's one employee, I believe her name is Misty. Shes never there in the evenings, always a sign on the door with a number that isn't answered and she is a little snippy. Told me she would reserve a trailer with a ramp when they dont even come with a ramp in that size enclosed, the nice covering manager told me today. Alex and Tyler have always been amazing but I'm not sure I'll ever be back because of the experience with her. The covering manager was also great, I didn't get her name. One bad apple can ruin your whole reputation.
ANNE SSeamless, easy process. Very professional and efficient.
TINA SMerci!
DALE CGood service and clean facility. Nice job.
KENNETH LNothing bad good
arthur v | Premières impressionsGuy who is checked in with was amazing. The guy who gave me the key to the uhall was an ass hole
HEATHER WAlways great to work with the people here
MARY MVery happy
DOUGLAS DAlready have recommended this location. Most every option I can think of are available at this location. Smooth pickup and return transactions.
DOUGLAS PNothing I’m gonna come there when I need a U-Haul. Everybody was nice.
BIRTHA MHorrible experience. Unacceptable after hours return process. QR code on sign for return takes you to EU haul website with no option to return the trailer and the link to download the U-Haul app just loops back to EU haul website eventually went to the Google Play store and downloaded the app and installed it which took the better part of 10 minutes once installed I could not find the link in the app to return the trailer after almost 30 minutes of trying to return the trailer I gave up and left and call EU haul 800 number the agent there was helpful in making notes on my rental agreement but it still took almost 10 minutes on the phone to complete that process so in total almost 40 minutes trying to return the trailer I can rent an $80 000 car and return it with fewer hassles than a rental on a 10 000 trailer I should also say that while in the app on my cell phone I logged in and the app showed no active rentals and no history of prior rentals so even if I could have found the return button it doesn't seem like you would have known that my trailer was there anyway in all a totally unacceptable way to treat a customer who's rented from you multiple times I will never run from this location again as the location a mile down the street is much faster and easier to get in and out of for after hour or even during our returns
TODD HNothing, I have used this establishment numerous times. They are very professional and are willing to help you with any need you have. Every time I need to use UHaul I will always use this location.
WILLIAM GI dropped off after hours. Personnel not available
BRADLEY SHave more than 1 employee working. And why the HELL am I being charged to refill the gas when I'm already being charged $1,09 per mile I drive the bitch? I'm sorry. I thought I rented a U-Haul, not a Jew-Haul.
Shane OThe width of the trailer is listed as 6 ft. However the gate only allows about 4 and 1/2 ft of width so this is inaccurate in many respects and very frustrating. Please adjust your description to describe the actual width of the gate that anything that was rolled onto the trailer would be to meet
ADAM WI paid for 20 furniture blankets and they were not in the truck at pickup.
JEFFREY NGood customer service. I DID receive a different set of keys from what I was told I'd be getting in the app, so that was a bit confusing in the dark and rain to figure out...but so long as UHaul is okay with my taking a different truck than what they THOUGHT I had, no real harm done.
Andrew HGeneral manager there is always so helpful.
STEVEN LFriendly, competent and hard working staff who were very efficient assisting me with my trailer rental. Merci.
PATRICK SAll good
JAMES SI had a one way reservation and the milage given was from uhaul branch to uhaul branch. They did not accomidate my travel to my pick up and drop off.
STUART BHitch, chains, and electric plug were all up graded to top quality. Made hauling trailer much better experience; quick hook up and drop off.
JAMES CMichael, was very professional and helpful I would definitely use U-Haul again thank you.
DANIEL HGood customer service. I have rented here before. Only issue I had this visit, while helping hook up the trailer to my truck I fell on a sheet of ice. The entire area around the trailer was nothing but ice.
JOSEPH SThe whole process was great
ALFRED UMake it easier to find because there's another U-Haul on Milan.
Dorothy JBest drop off I've ever had. Took a total of 4 min. The guy was fast and courteous. It was snowing very hard. Great place!
JOHN MThanks
JOHN BI never write reviews, ever. The guy who helped me was absolutely fantastic. Super helpful and super speedy, as I was in a time constraint and he was very understanding of that and was able to expedite my rental and make changes on the fly. Great experience, will be going back to that location for all future U-Haul needs.
KEVIN LSandusky store has been 5 star in every aspect. I was please and grateful my box was placed next to my new unit...didn't ask was just done. 5 Star. Noted that dylueing my time to get new unit a crew was breaking down a display, Jan 4?. The crew was rude in deamor, and we're not taking any care to keep noice of metal structure at an acceptable level...literally dropping rails etc making sound to have my ears ring. I am a former Home Depot merchant, and now Property Adjuster...the crew was a ball of arrogance, not to be bothered with a customer in the store ... easily and professionally simply capable to minimize the noise and did not give two shits ... as Trump would say 'Your Fired' ... trash that crew UHAUL ... not @ your STANDARD
Jonathan M | Premières impressionsI wanted to have my policy renewed, but they wanted me to bring the van back to the location in order to do that. I explained that I was very far away and that I was going to keep everything the same, I just wanted to start my policy over so that I wouldn't have to put it on my insurance because they covered me for 30 days. I called the main office and spoke to a lady who was extremely rude.
Avis KEveryone was super friendly and moving in and out was very convenient. I would rent here again if needed.
Mary K | Expérience généraleTyler was the associate and was efficient, informative, courteous , and professional! Give this young man a raise and promotion.
KATHY BThis location was very clean and nice. The store manager was very helpful and informative, and the self-checkout process was super convenient to be able to return my U-Haul after hours.
Sharareh FThe guy who helped me was great! Great customer service explained anything I ask about. 5 stars for him!
KIMBERLY CAlex was very helpful and everything was incredibly easy. The unit was clean aand easily accessible.
Mary K | Déménagement en ligneAlexander was extremely helpful and kind and got me checked out extremely quickly.
Mary KThanks for the smooth rental process. Check in and out was quick.
GREGORY CCheck in was simple and the person checking in the truck was very nice and friendly.
DONNA MThe General Manager checked me back in,. He is extremely pleasant and very customer focused.
BRIAN CThe contract was supposed to be terminated several months ago. My items were removed but some left behind. They said they would dispose for $50 as long as I signed a document. I signed it and emailed it back. They continued to charge for 4 months, making the bill over $500 and then sold off the miscellaneous items i signed for them to throw away for $10.00. Now they say they I owe them the 500. Poor business and I'm glad I have an electronic record. Contacting the BBB
KRISTI H | Expérience généraleGeneral manager provided excellent service - fast and efficient!
BRENDON CGreat experience except that the drop gate had a very difficult pin to remove. Told them when I dropped off and they said they were aware but nobody did anything.
JERRY BGood employees!
Michael P | Expérience généraleVery difficult to find. Needs signage on Rte 250.
Robert LThe equipment was only available at this location which is about 35 to 40 min from my home. Would like to have seen it located closer to me. Also the time of return should be from the time you leave the lot not the time you sign the paperwork. There was about a half hour difference.
BRIAN BClerk wasn't knowledgeable or courteous, long process, had child sleeping on floor behind desk
diane sThe equipment was clean but the exhaust was very loud
CYNTHIA GQuick and easy
WILLIAM GThis is by far the cleanest storage unit I've ever used. All my furniture was in for over a year. When I finally was able to get it into the new house.. it was perfect.. no bugs, no mice.. thank you!!
Jeanne L | Expérience généraleWe got charged extra die mileage but uhaul was the one who calculated the mileage. Terrible to do to an elderly person on social security.
Lynda TI pulled in to drop off vehicle and the girl working there went inside and closed the door
aaron mAlexander was very good!
David CThe gentleman checking us in was very friendly, polite and informed.
Mark HGood customer service was able to get me in a truck last minute and fast to remove some debris for my business thanks
KYLE RBoth ratchets used to tighten up front tire straps did not work properly. Had to tie in knots to secure tightness.
RICHARD DNewer building with many vehicle options
RAYMOND BGeneral manager Alex is a good guy!
CHRLES WPeople were very helpful
mary c | Expérience généraleVery nice place
JEFFERY P | Premières impressionsStorage units are smaller than advertised and more expensive than other uhaul storage facilities.
Beau V | Premières impressionsThe girl that help me was new and I think she was a little nervous but what I liked about the U-Haul store was her boss was right there trying to help her showing her how to do it and she did a good job
Christopher L | Premières impressionsGlad you opened. Very pleased.
DENISE B | Premières impressionsWe live out of State, Amanda was always very helpful during our storage needs. Friends and fast severace always. Thanks
Mark D | Expérience généraleStop texting me.
Destiny L | Expérience généraleMade moving a bit easier
Judy P | Premières impressions