I was very disappointed with the entire process. When I picked up the trailer, the person at the desk seemed to not want to be bothered. He connected the trailer, and I noticed the tongue was only4 inches above the ground. I mentioned my concern that once loaded, the car would cause the tongue to hit. I also asked if the lug nuts were tight, and the response was "should be" I drove 4 miles and checked. I had to tighten all. Once on the road, I was pulled over because the lights didn't work. I thought it was strange that they weren't checked at the U haul store. I had to wait until sunrise to proceed. I was pulled over later because the license plate is crushed and unreadable. I won't base future rentals on this one experience. No process is perfect. Also, I don't leave bad google reviews. Doesn't help anyone.
JEFFREY SCustomer Reviews for U-Haul Moving & Storage of Smithtown
Testimonials From Recent Customers
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Both employees that helped me were excellent !!
CHARLES MThe truck was very unstable and uncomfortable it needed a wheel alignment as in order to maintain the vehicle going straight, I had to rotate the wheel 30° to the right. It sounded as if the CV axle was about to go bad and it do not handle bumps on the highway well at all making for a very uneasy drive staff was very pleasant but vehicle was worn and unmaintained
ANTHONY MThe reservation system.
DOUGLAS FEverything went great, dont change a thing and especially dont go with the AI CS
JOHN RStaff is knowledgeable and always friendly.
PIETRO PKudos to this facility and its spotless cleanliness…
Peter B | Déménagement en ligneI have made 5 appointments to get a hitch installed I have utilized U-Haul many times over the past few decades - this is by far the worst experience The shop is way too big I needs more administrative/ organized staff Please move hitch installation to another shop- this shop is not able to do it
Mark TFriendly, fast and efficient.
John TI used moving blankets and wrapped them around my tv and safely put bags of clothes around it and when I took it out it was destroyed. It was raining when I moved and in the back of the truck was a puddle of water and my couch was soaked. I will not be renting one of your trucks in the future but the staff was great.
DANIEL GI have been using the Smithtown New York, location for years always pleasant and helpful. Keep up the amazing work .
SEAN H🌟🌟🌟🌟🌟
JUAN GHad a great experience with U-Haul! The process was smooth from start to finish. Special shoutout to Alexis, who was incredibly helpful, friendly, and made sure everything went off without a hitch. Highly recommend this location-thanks again, Alexis!
ROBERT KWe asked for a floor dolly but got utility dolly. We got the truck at a 1/4 tank of gas. The app was confusing because when w we went to look at the picture where the car was located it got us out of the app n said we got the keys when we did not because we was trying to find the truck number than the trucks were parked so closed together that you barely could get in the truck. When we return the truck the chick that took the truck to inspect the truck was speeding through the parking lot almost hitting people with the truck like slow down that's uncalled for and unprofessional
Jacqueline TWe do not understand why our drop off location changed and why someone called today 4/27/25 and stated we did not drop off the uhaul where we supposed to (at Smithtown, the new location) when we did. Very confusing experience for us.
THOMAS FNOTHING. A +
JAMES Tvery good experience
N ENothing. Staff in the store (especially the mgr) are top shelf ⭐️⭐️⭐️⭐️⭐️ Thanks everyone.
RICHARD CThanks again !!
ROBERT JThe telephone service took down wrong information and told me the trailer I wanted was not available, but when I arrived at the Smithtown site, the nice gentleman helped and was very professional. All went well with the experience , and yes I would rent again from them.
RICHARD WExtremely attentive and nice crew. The rental couldn't have gone smoother.
MICHAEL FIt was a great experience. Friendly staff!!!!
FRANK JMy experience was great. I will be back to this location for other trips
FRANCIS WThe sales agent ws great.
Anthony NDone in 5 minutes 👍
JOHN ALe service a été excellent. Everyone was professional and friendly.
Ruth VThe drop off location and person left alot to be desired.
STUART JThe staff was and always is great! The truck has a lot of miles on it and it doesn't run very well. Even before it was loaded it was laboring to move
JAMES SThis facility was excellent however UHaul personnel I spoke with were horribly poorly trained. Do not use facility in Springfield, Vermont
BRUCE SVery easy process
Francine LPulled into lot and a man and a woman came right over to inspect and disconnect trailer. I offered to help and they said no, we will do it. Quite a different level of customer service.
JOHN MAlex couldn't have been more helpful and informative. Great Job!!
ricky rVery friendly and helpful.
ANTHONY FEverything was great. Ken was friendly and very helpful. I just didn't receive a copy of my receipt via email when I dropped off the truck.
JOANNE SEverything was good, no need for improvement the employee who checked me out after I dropped off the truck is awesome as always
WILLIAM AThank you for the Excellent staff as well.
IESOUA SNick and fellow staff run a top class, clean, safe and hospitable storage facility, I would definitely recommend this U-Haul storage facility to the entire public.
Peter B | Expérience généraleVery friendly and quick
CARLOS AExcellent service!!! Thank you
LORRAINE PNothing, perfect rental!
THOMAS LThe employee who I dealt with when I returned my equipment was rude and lied about the amount of miles I drove. I drove 25 miles and he said I drove 65 miles. When I asked him why he said "it's not my problem". I would like a discipline to be taken against this employee. I returned my uhaul at 12pm on January 11th. I would also like my money back for those made up 40 miles I did not drive. Not happy at all, will not recommend to anyone I know.
ANTHONY DGreat customer service!
Ralph Balways great
JOHN FGreat place to rent from, very helpful and courteous staff. All went perfectly. It shows that the facility manager really cares about the place.
Michael BEverything was flawless
PAUL RFrom the beginning to the end acceptional service and equipment
VIRGINIA MStaff was great. Did online and when I arrived at time I scheduled the staff brought me to truck and I was on my way in 10 minutes. I was supposed to keep it overnight but we got done early and I didn't want to return truck 10 minutes before they closed but they graciously signed me out. Couldn't ask for a better experience. Merci
Gerard SI have a question regarding the calculation of trip miles for my recent order. The order indicates a distance of 30 miles, but the actual distance is approximately 10-15 miles. This discrepancy is quite significant, and I believe it is important for both the customer and your team to have accurate information. Could you please clarify how the trip miles are calculated for this order?
XIAODONG YThe service at the center was great. The personnel were very nice and helped me out.
ANTHONY DPerfect and great staff. Ty
LEO LWe rented 3 boxes in September/October 2024 from California shipped to New York and then 5 boxes shipped from Colorado to New York October/November 2024 and still have 2 boxes renting storage with UHaul. Your company & employees have been amazing to work with! Thanks Cindy Chase
Cindy CNothing.. everyone was very nice and professional
KATHLEEN JMy experience was excellent. Everybody was very helpful.
GERALD UI rent from this location, for an annual event, every year. My experience continues to be seamless and exceptional. Alexis, Kyle, Nick, & Bryan all deliver exemplary customer service to ensure that the process is safe and completely satisfactory. They are friendly, professional, and extremely relatable. Thank you, again, for a job well done!
Lisbeth Lgood people there thx
Alex E | Expérience généraleThe indoor storage was over 80° when we emptied out our unit and had been multiple times. Other than that, fantastic!
Frank D | Expérience généraleMy move out date was 7/3/24
kwaisi M | Expérience généraleGreat staff very help full efficient thanks
jayesh s | Expérience généraleThe person at check out was quick and knowledgeable. Helped get me out the door with no complaints, even though I walked in 8 minutes before closing on a Saturday night.
KEITH I | Expérience généraleAlways clean, easily accessible and safe. When I need storage again I will definitely return. Thank you all
Joan J | Expérience généraleThe employees were extremely courteous and knew what they we’re talking about the person I called at uhaul was not as informed and she told me there was no free month unless it was a one way truck rental , so I was relieved when the person actually working at the store told me that was false information and it is in fact free
cindy a | Premières impressionsThe unit was in the basement of the facility! We were not told by the on -line agent we originally booked it through that we would have to carry heavy boxes down flights of stairs to the basement! The two employees at this facilty saved the day and booked us at another UHAUL facility close by on Bellemeade RD in Smithtown NY.
James S | Déménagement en ligneThe Smithtown location only had stairs leading to the basement storage for storage. We had heavy boxes! We were never told that by the online agent. The staff at the physical location switched us to another nearby location and saved the day!
James S | Expérience généraleStaff was very helpful
DAN P | Expérience généraleJennifer was very kind and helpful and showed me my unit and explained how to use it , I highly recommend UHaul 😊
Eugene G | Premières impressionsThe woman who helped me was wonderful
KEITHT B | Premières impressionsOverall the unit themselves are fine. It's not the facility itself it's the people that work there. I had a reservation for a unit over a month out before I was to move in, the facility overbooked and didn't have the correct unit available for me, causing me to have to move into a bigger unit which was more expensive. The workers are rude, don't care to actually help you out. They just pad some problem off to the next person. The hours are ridiculous. And won't give you an extra back up access card. It's all just a very inconvenience of a place and I can't wait to leave.
shannon B | Premières impressionsI never rented from this facility. They continued to send me threatening emails for 6 months stating each month "my belongings" were going up for auction. They scammed my information into a rental and then racked up a $2500 amount due. I look foward to the trial because I've retained an attorney for uhauls continued harassment.
Tom H | Expérience généraleExtremely inconvenient!!! The fact I need a scan card to get it and they won't give you a spare one. They messed up my reservation when I arrived And now im in a bigger unit paying a higher price than what I had reserved. The boys at the front desk are rude and unhelpful I don't recommend this location at all! I can't wait to leave them
shannon b | Expérience généraleAccess to storage should be till 9pm. Also, trash can in storage area would be nice.
tara m | Premières impressionsClean and very convenient.
Paul S | Expérience généraleYou raised your price for this little cubicle by 50 % from 29,95/month to 44,95 per month in 7 years. This is way above the rate of inflation. For this reason I emptied my unit and canceled our relationship. By the way, "You are allowed to comment one time for each move-out.", seriously? You are not doing me a favor allowing me to comment. You should see this as valuable feedback, not a favor you grant your ex-customers.
DOUGLAS R | Expérience généraleStaff at this location was very friendly and helped me to move into the storage unit. I sincerely appreciate and would recommend this Uhaul Storage facility to anyone. Very clean and all needed move in equipment were provided free of cost. New locks with key were provided free of cost for the storage unit. Very professional !!!
Ravichandar V | Premières impressionsI do wish first floor units had an elevator access. The stairs and tight turns made moving a bit more difficult.
Cydni M | Expérience généraleI loved to keep my things there. Very convenient, clean, with climate control and safe. Good quality of storage and the office support. Thank you guys for a good experience of safety quality. Irina.
irina s | Expérience généraleOnly thing I didn’t like was I didn’t have access 24hours.
William C | Expérience généraleJorge and the staff were very helpful
Jodi W | Déménagement en ligneour 7 years with U Haul was safe, clean, and well overseen by the comoany
Lawrence F | Expérience généraleOnly issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs
Ellen N | Déménagement en ligneWhere the storage units are down stairs is not climate controlled like advertised. Extremely hot inside
Anthony P | Premières impressionsWe went after hours and didn't have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.
Ximena A | Déménagement en lignevery clean premesis staff very helpful in and out quickly
Alex E | Premières impressionsMerci
Thomas M | Expérience généraleThank you for everything. You guys were great!!!
gilad l | Expérience généralePeople was very nice and kind
Vincent G | Premières impressionsThe woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin
Suzanne C | Premières impressionsThe online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.
Renzo C | Premières impressionsI have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.
ELEANORE F | Expérience généraleEverything went well and the service was very good.
Joe F | Expérience généraleMerci
GEORGE M | Expérience généraleToo expensive
MICHAEL A | Expérience généraleAmazing service My things were found as I left them Definitely recommend
kyla l | Expérience généraleThe young lady there was fantastic
MIKE S | Expérience généraleService was exceptional
christine d | Premières impressionsVery helpful!!
Lisa F | Premières impressionsThe staff was always helpful , friendly & knowledgeable
Melinda S | Expérience généraleDid everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!
Loretta B | Premières impressionsWe were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.
Barbara W | Expérience généraleThe staff is always helpful & friendly.
Melinda S | Expérience généraleClean, professional & fast. Great experience & would recommend.
Caroline S | Expérience généraleI always felt like my possessions were safe and secure. Merci.
BARBARA A | Expérience généraleMerci!
David R | Expérience généraleThe team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!
Matthew W | Expérience généraleVery helpful and good customer service. Associate was personable and generally interested in helping out.
Barbara W | RéservationVery helpful and friendly service
Lawrence F | RéservationNo elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.
Mithun M | Expérience généraleI am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.
BRUCE W | Expérience générale