The facility is very nice and convenient for me. The manager, John, is very personable and helpful. I would recommend this location to anyone looking for a clean and secure self storage building.
Richard G | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Statesville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Guy unhooked trailer from my truck before I could even step out. Very professional. Thank you!
KEVIN VWe had a big over-the-road move coming up, with a 26' truck and trailer, and the stress was real. John, the general manager at this U-Haul location, made all the difference. He was incredibly helpful from the start, answering all our questions clearly and calmly. On the day of our move, we realized the truck we originally reserved was going to be too small. John jumped in right away, got us into a larger truck, and made the switch quickly and smoothly. He truly went above and beyond to help us get on the road with confidence. The location itself is clean, well organized, and easy to get in and out of. If you're looking for a U-Haul spot where the staff knows their stuff and genuinely wants to help, this is the one. John made a tough day so much easier.
Craig ZNothing the person was very professional
Jessie TThe facility was clean, convenient and reasonable. John was very helpful and patient.
Tamara C | Déménagement en ligneComputers were down all day so return of equiptment did not happen to next day.
RALPH FThis entire rental period was the worst! It started when my pick-up time and type of reservation was changed without my knowledge or consent. That cost me $150 in lost time for laborers. Then I was sent to a location to drop a trailer that refused to take it. Another hour lost while sorting that out. This trip was, at best, a comedy of errors by U-Haul at my expense.
Orlando EThey were fast and friendly.
DAVID HTop notch facility. No improvements needed. Glad to have a service business such as this in my locale.
PHILLIP DGreat location. Perfect idea. Carts available. Security.
RUSSELL M | Premières impressionsThese people were fantastic.
John TWe sat at drop off location as sign said for 5 minutes, no one came. I went inside and was not acknowledged upon entering. I started saying 'hello' and after a few times of calling out he answered me. He came out to check in the trailer complaining about his back. He checked us in and told us where to let the trailer off, no help from him. I was supposed to get an emailed receipt in 20 minutes. I went back mid afternoon to get one. He attempted to pretend he didn't know what I was talking about. I had him print a receipt for me.
Patricia HStaff didn't give correct instructions regarding rental agreement nor did they inform me that there would be a charge for cleaning. John, the general manager, did call and inquired about the service that I received at his location which was very appreciated!
Charlotte HJohn the new GM was great. Awesome service, quick and efficient.
DARWIN HWould not pro rate unit although only used for a week
Candace B | Expérience généralebetter communication, reserved the trailer on Thursday and when I got there on Saturday they had no record of my call. Other than that the trailer was excellent. Really like the employees
JOHN MI've been renting trucks and trailers from Uhaul for years. I've never been disappointed with Uhaul. No different this time, the facility was very good, all the staff were helpful and friendly and the trailer I rented met my expectations. Thank you Uhaul.
ANDREW OThe prices were higher than the location I originally selected and the lights didn't work on the first dolly so I was given a second one. I then proceeded to get numerous phone calls because nothing was done correctly and I was asked to drive all of the way back to the location so it could be dispatched correctly. Things happen and I appreciate what was done
Richard BNothing. Everything went smoothly. Elvis was great to work with.
DARWIN HThank you‼️ Your service is always on point and provides a needed service 👏🏽 👏🏽👏🏽💯
KEVIN MVery helpful and nice thanks
MISTY C | Premières impressionsI arrived 13 minutes early for my scheduled pick up time and the Regional Manager Vinny charged me for two days instead of the one day I requested. When I challenged the amount being charged, he grunted "That's the amount." I then challenged why the daily insurance charge of $8 was $16 and he didn't answer me but simply asked if I wanted to cancel the insurance. He never once informed me he was charging me for two days even though I gave him ample opportunity to explain the charges. I then took the rental home and called back to once again give him the opportunity to admit his error and instead of answering me, he left me on hold for 20 minutes then purposively hung on me. I heard the receiver pick up, wait a moment, then heard it slammed back down. I finally got ahold of the manager, Elvis, who was more than willing to work with me. The manager simply altered the pick up times in the system, as Vinny could have, so that I was charged the proper amount. Since the manager was cooperative, I decided to go ahead and use the trailer for two days since I had already paid for two days. The Regional Manager should be fired for treating a long-time, repeat customer like myself in the manner that he did. It is also bad business practice to simply charge a customer for two days, when it was more than obvious I wanted to for only one day. But then to ignore my questions about the charges and then to hang up on me is unforgiveable. If he worked for me (I ran my own company for 30 years) Vinny would be on the unemployment line today. I would rate this facility as Excellent if not for how I was treated by Vinny. A Regional Manager should know better than to rip off customers.
William WExcellent service à la clientèle
MARK EStaff very personable, professional, and supportive. All hands on deck including and lead by the GM Elvis. Demonstrated teamwork. I commend and will recommend .
MURICE I | Expérience généraleNeeds to be 24 hr access
Shaeonna H | Premières impressionsAll went well. By the way, the complainers I read about in the reviews that said there are long waits at the garage entrance waiting for other renters to drive their trucks into the garage which made for long waits. Only negative is the new rate increase for monthly rates. I ended my rental earlier than I had planned. Instead of maintaining my 10 X 10 space, I asked about the rate for a 5 X 5. $80 plus tax is just too high for a 5 X 5 sotrage space!!.
SCOTT E | Expérience généraleI was charged a fuel service charge but I returned the truck with the same amount of gas it had when I rented it. I went through the online check out where you could upload pictures of any damages and I included a picture of the gas gauge indicating it wasn't where they had it on the rental agreement.
PAUL DElvis was very friendly and professional. He was very helpful and was very knowledgeable.
ALBERTHA T | Premières impressionsInside hours should be til 12am. Rolling carts need to be cleaned. More decision awarded to management rather than being forced to be a puppet.
RUSSELL M | Expérience généraleIt Was Great No Problem
BARBARA DMore personnel on Saturday morning.
AVERY JGood friendly Staff, demonstrate Teamwork! Elvis very personable and professional.
MURICE I | Premières impressionsIt was easy to schedule and pick up.
JAMES RThe staff at the Statesville needs to be more professional and considerate of the customers time and not interrupt each other when helping a customer, it was annoying and not appreciated
LATOYA MTried to do mobile when picking up truck, had to go inside and wait 10-15 minutes for someone to come to the desk to get the keys. Went out and completed the inspection. Had 2 utility dolly's on the reservation that wasn't in the truck. Had to go back inside and wait another 10-15 minutes for the lady to tell me they didn't have any. Still got charged for the dolly's.
Amber JNice selection of vehicles. Staff good.
scott vStaff is awesome.
DWAYNE GI did the app pickup and still had to go inside and speak with an agent to get my keys. What's the use of going thru the app if you still have to go inside.
William HElvis was working when I stopped to pick up rental.trailer. Needed proper ball for hitch. He went out of his way to help find the proper size and install it on my hitch.
SCOTT VHire friendly staff. Both people at the computer were kind of rude. Acted like they didn't want to help. It was my first time renting a truck. I had questions. I'll be using uhaul again soon but it will be at a different location.
Nestor CEasiest rental ever!
PAULA BWonderful staff. Courteous and respectful.
TERRY F | Premières impressionsThe cost was absolutely ridiculous! $157 to rent a truck and drive 30 minutes away because they wouldn't let us hook the dolly up to our own vehicle, not to mention the cost of the dolly. It probably cost less to call a tow truck! I will not be renting a U-Haul again. I came here because the last time I rented a truck to move furniture all day, it cost less than $100 but yall rates have drastically increased and then you charge $0,89/ mile AFTER we still have to pay to rent the vehicle, taxes and wth is an environmental fee and why are customers paying this, and to fill back up the truck. All together I was out $232 to tow an own damn car 30 freaking minutes (28 miles) home! The miles were not validated at check in and I couldn't take a photo because my phone had died. The lady who checked us in told us just drop it off and she will do the check in since she was taking a personal phone call outside. No way we drove 137 miles to go to a neighboring town and back! Straight scam!!!!
QUATRELLE SThe people were nice but the equipment was dirty. Recommend inspecting and cleaning the equipment before you rent it.
RICHARD WBest equipped location I've seen. Staff is very pleasant to work with and went the extra mile to make sure everything was clear. Only real surprise was that the truck got only 6 mpg…ate me alive at the gas pump!!
ALAN FThe manager was not friendly. Not happy that the unit had no top. If the roof would leak, it'd come down on my stuff. The only positive experience was getting my boxes the first day. The lady that day was very friendly and helpful.
Renee G | Déménagement en ligneAll good as usual
JACK GEasy process. Helpful staff. Got checked in and out in no time.
JAMES RMy mother recently passed. And i needed a rental to remove her belongings from a rental property. I was stressed over the whole situation. However, the process was easy getting checked in. But upon my return I didn't get a receipt. So, the only improvement I would suggest is to either give a paper receipt directly to the customer. Or the customer service personnel needs to make sure to send a receipt directly, asap to the customer. I had to call customer service the next morning to get a copy of my receipt the CSR confirmed would be emailed to me. Overall, the building is clean, spacious and well organized. Additionally, the truck was clean, comfortable and met my needs for the move I had to make.
TEKESHIA JAll good as usual
JACK GExpansive well organized location. Excellent staff.
EDWARD RI reserved a 10feet truck online, got the confirmation number when I went to the location they did not have one. At least 20 minutes I waited and they figured it out and got the truck.
JAMES HThe truck was clean inside the cab, and cargo area. The agent that handled the rental agreement failed to insert my requested return date, and time. This error caused me to not fully understand what my final rental fees would be. I take some responsibility because I failed to read over my contract throughly. The contract fails to provide that the rental fee is for a twenty four hour period. Does say when the rental day starts , and ends. This is somewhat deceptive. The contract should include all pertinent detailed information. Some rental vans have by the day charges highly visible lettered on the outside. Trucks don't.
JAMES CGreat location - easy to find, and the staff was very helpful.
JOSEPH MGreat location. Good people. Lots of equipment choices.
RUSSELL M | Premières impressionsAgents at location where very professional and helpful
RAFAEL VStaff was very knowledgeable and friendly very professional if needed in the morning will definitely come back to this location
Rafael V | Expérience généraleQuick and easy.
Robert UNeed more people working in the office. The time I had to wait to rent a vehicle was ridiculous.
SHARON SExcelente app
Douglas A | Déménagement en ligneU-Haul reserved a spot for me in Mooresville, not Statesville. Then tried to give me a 26' truck. I had to leave work and figure out a ride 30 mins away from my original reservation moving is stressful enough. You should have remedied the issue, not me.
SHANNON MSeemed fine to me
Kareem CNice newer truck
JAY NI reserved a tow dolly through your national number because no one would answer the phone at your Mooresville location. The gentleman on the phone referred to it as a car trailer, and I immediately told him that I didn't want a trailer, I wanted a tow dolly. He said U-Haul refers to an anything for towing a car is referred to as a trailer. When I showed up at my appointment time in Mooresville, the lady said that my trailer was in the back and that she would help me get it. I said that I didn't want a trailer, I wanted a tow dolly which she did not have. I had to drive to a different location 20 miles away to get a tow dolly. That meant driving an additional miles to the destination, and an additional 40 miles to return it to Statesville. The least you could have done is allow me to return it to the Mooresville location where I was supposed to pick one up without charging me a drop off fee. You need to train your national reservation people!
JERRY HEverything was good
PHILLIP WWe had a in town Uhaul, went 7 minutes away. We picked the Uhaul up at E Broad St and dropped it off at E Broad, literally 5 hours later. Somehow Nicholas D put it that we had dropped it off in Mooresville. So now we are disputing it because that's $268.
MARIA WThe gentleman who helped me at 8am had just found out at 5am he needed to open up in Statesville and had a one hour drive through CLT traffic. Yet he was very pleasant and professional and got me on my way quickly.
DAWN BNo problems
Jay Wwe had to rental a trailer and storage space after a vehicle breakdown and the staff was simply awesome and very helpful
SONYA F | Expérience généraleDrive in doors are finicky. Have to get a staff member to open from the inside.
KAREN R | Premières impressionsHeather and her crew came thru in my time of need. Good people..very professional!!
TIMOTHY P | Expérience généraleStaff and manager a******
Alfred f | Expérience généraleI WILL never ever rent anything from this facility ever again!! I was cursed at and disrespected!! I wouldn’t recommend this facility to anyone!!
ERICKA J | Premières impressionsVery nice. Great prices on products. I got a free first month only had to pay insurance and that was easy. Very friendly staff.
JAMIE B | Premières impressionsSo glad to have an actual Uhaul facility in Statesville! This place is top notch. Always my preferred pick up/drop off. Heather is the best!!
JORDAN F | Premières impressionsHeather Poore was amazing to work with... Made the transaction painless. The grounds are nice and clean...
DONNA A | Premières impressionsAll the employees are friendly, and helpful. Heather is very helpful and Tykwann is very friendly. I needed help with something and All the employees were more than willing to help.
JEFFREY G | Expérience généraleI would definitely recommend Uhaul Moving & Storage! It was very convenient and the staff was awesome. The General Manager Heather even came around while we was unloading in the storage with water and popsicles!!
Ronald B | Premières impressionsA++++
Alfred f | Premières impressionsGreat location and very organized location. Thanks for all of your help!
GARRY L | Expérience généraleBuen servicio
Tito Y | Expérience généraleHeather was so helpful and knowledgeable of every aspect of Uhaul and storage. She made the process smooth and painless for our move! She also offered help getting a heavy item off the truck and into the storage facility. Her customer service went above and beyond!!
LYNETTE D | Premières impressionsGreat customer service!
LARRY M | Premières impressionsThank you all for working with me and the help. I really appreciate everything!
APRIL P | Premières impressionsHeather, the manager, was very helpful. She went above and beyond to help us out and we're very grateful. I'd definitely recommend this location for any storage or moving needs.
JOSEPH J | Premières impressions