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ANTHONY KCustomer Reviews for U-Haul of N Syracuse
Testimonials From Recent Customers
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The truck I rented had some issues the alignment is super off had to have the steering wheel pointed towards the 7 o’clock position just to go straight the brakes were super soft and once the truck I was transporting was put on the trailer it was even worse
ROBERT HNick provided the BEST Customer Service!!!
ROBERT GThe trailer I rented was clean and ready to go when I arrived. The checkout process was quick and easy which allowed me to be on the road quickly. I would use this U-Haul location again without hesitation.
STEVEN GIf renting the trailer few a few hours was a little cheaper I would do it much more often. The 5x9 with ramp is very nice. But over $30 for a few hours is pretty steep. Overall pretty happy though.
KEVIN LHelpful, informative, gave us information that we needed, listened to our questions, assisted us in the drop off process. In and out quickly
Ashlyn SThe staff was knowledgeable, efficient and friendly. The trailer was perfect for what I needed. Great experience overall.
WARREN FVery helpful even tho computers were fown
michael dI would not change a thing. Customer service was excellent. Picking up and returning were fast and easy. Merci
DIANE MNothing very easy simple and quick . Thanks
SHANNON MYou could clean the 8 inches of snow off the windshield and provide a snow brush. Have the parking lot plowed and the truck un barried so the customer can get out the parking lot. Hire someone that wants to work there not just a body with attitude.
JEANETTE KStore was very clean, as well as the truck. Staff were friendly and helpful.
BRIANA ECould not see out of the windshield. After removing the ice from them , they still didn't work. They need to be replaced.
STEVEN JBoth guys were amazing. Friendly quick and helpful. Also the drop off guy was very professional and quick. I could not have been happier! Thank you all Kerry Hanifin
KERRY PNate was great to deal with.
JEFF Jvery helpful ,friendly and responsive
LAWRENCE BMy only issue/concern was that the engine light came on about an hour or so after renting and was already en route to move items. I did call to report it, but very nerve wracking not knowing if truck would breakdown. A discount would be nice due to uncertainty and stress.
CHARLES RVery friendly and helpful. The truck was in excellent condition and quite clean.
SAMUEL SI returned trailer early and still was charged for the full 2 days
BRETT WThis drop off location went above and beyond. I left my wallet in the truck when I dropped it off (moving can be so stressful…) and they promptly called and told me they were holding it until I could get there. Everything was in tact and the whole experience of this rental was so smooth and easy. Thank you so so much!
Christen MNick was very helpful.My only comment is the gas gauge did not seem to work.I used up just less than a gallon but at the pump i put in more than 4 gallons to bring it back full.
MICHAEL KGreat guys. Quick and easy return. Just as it should be.
DENNIS JPick up and return went smoothly and was a great experience. Will definitely use U-Haul again
DANIEL Twhat i don't like is the customer being responsible for going over vehicle and photographing all 4 sides and having to submit them. That should be your job!
JOSEPH DNate did a great job. Thank you Nate!
GEORGE MThe best possible service.
BRIAN LGreat customer servce
ROBERT DEverything is good
EDWARD WWhen I got home I noticed that the appliance dolly had a missing stair band on left side. I had to drive all the way back to center to exchange it. The fuel cost more than the rental.
Robert HMuch better than the last rental from same location, very happy this time. Last renal was made right but only after a poor review. Great experience this time. Merci.
GERALD LThe steering on the small truck I had was getting a bit loose, probably wear out of the steering coupling. Truck tended to wander in the driving lane.
MICHAEL MNate was great when I picked up the truck
BASIL AI had to take the advertisement sign out of the window and the windshield was disgusting and I couldn't see out of it I had to try cleaning it in route location and made it worse
Drew MEmployees was friendly and very helpful
WERNER PEvery step was great, Nick is a valued person to your team.
PAUL CI think the trailer bearings need grease
DAVID RThey are always easy to work with and quick at getting us on the road
James CNate was awesome and helpful!
Vincent VAmazing service! They made renting a truck super fast and easy! Would recommend this location to everyone!
MICHAEL RStaff was great here also.
TERRENCE ANo problem, smooth transactions, and friendly customer services
JORGE LEverything was good
MIKE ABoth of the people I interacted with at pickup/drop-off were very helpful and friendly. Also very knowledgeable.
JAMES EKeep doing what you're doing. Excellent customer service
AMELIA SVery good experience
MICHAEL PEveryone I dealt with, in person or by phone, was extremely helpful and courteous.
charles m