Customer Reviews for Urbandale Hardware
(U-Haul Neighborhood Dealer)

178 évaluations

1478 W Michigan Ave   Battle Creek, MI 49037

(269) 924-0022

Heures d’ouverture

  • Mon-Fri: 8 am - 7 pm
  • Sam : De 9 h am à 6 h pm
  • Dim : De 10 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(269) 924-0022

1478 W Michigan Ave
Battle Creek, MI 49037

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am - 7 pm
  • Sam : De 9 h am à 6 h pm
  • Dim : De 10 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE L 
Évaluation :
2

She misread the odometer at check out and is over charging us! There should be an easy way to fix this but there is not. Very frustrating 

BRITINA R 
Évaluation :
5

Fast, efficient and friendly service.

Margaret B 
Évaluation :
5

Post pricing

EUGENE L 
Évaluation :
4

The inside box was never swept out by previous customer

DANIEL M 
Évaluation :
4

Charged too much

TAMMY A 
Évaluation :
4

They were very helpful and efficient.

RONALD F 
Évaluation :
5

I would like to have your pricing posted. Both weekday rates and weekend rates

EUGENE L 
Évaluation :
5

The kindest, sweetest, most caring staff .

TAMMY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE L 
Évaluation :
3

I ordered moving blankets and was told they would be in the truck. they were not, when I went back to store they said they do not have any. I called another location, 439 Capital Ave, Battle Creek, they said they have 1 dozen blankets. When I got there she called someone for a price and then told me she can not sell them to me, they are for customers who rent from them. Bottom line, I ordered 2 dozen blankets and never got any.

Pete M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHONDA S 
Évaluation :
1

Prices were unclear resulting in additional fees and charges i was unaware of. Would not recommend this location.

LUELLA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID J 
Évaluation :
5

Great experience. Nothing to improve!

VICTOR S 
Évaluation :
2

Was over charged for milage whole trip was less than 50 miles and was charged for over 60 miles....won't use location again

ASHLEY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC D 
Évaluation :
2

No employees to be found to help Didn't communicate well and seemed annoyed when you ask them questions. Made changes to reservation (drop off location) without being asked. Impossible to find help with auto transport. Stored auto transports in the mud, so they were stuck and impossible to move. My friends and I had to help them move the truck and the auto transport to attach it and it took several of us because it was so stuck in the mud and there were no other employees around. Ended up slicing my finger open moving the transport.

PATRICK C 
Évaluation :
3

I would recommend it if they live in the area. I had to travel over 50 miles to pick up the trailer.

GARY L 
Évaluation :
5

The Customer Service Representative was very friendly and helpful

JOSEPH B 
Évaluation :
2

I reserved a truck at 10:00 AM on Sunday, the 27th. They had a designated person who managed the U-Haul business and they were over 20 minutes late. Will not use again.

ROGER K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHAD M 
Évaluation :
3

The pickup was very quick. The guy who helped me wasn't very friendly to me. Maybe he would be to someone else.

MALCOLM S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER A 
Évaluation :
4

Getting the keys from the employee was a bit of a hassle. I completed everything through the app and all I had to do was show the employee the green checkmark. However, the employee asked me a handful of questions.

Trevor L 
Évaluation :
2

The vehicle may need a tune up or something it has a hard time switching gears

SHARRILL C 
Évaluation :
1

My trailer was filthy and full of gravel, sand, screws, nuts, broken consumer items. I asked Uhaul for a call back regarding my case and they never called.

DANIEL M 
Évaluation :
4

Rien

CHRISTOPHER P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLAUD M 
Évaluation :
5

They did a damn fine job

Lance S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carita N 
Évaluation :
4

The 5 ft x 9 ft trailer with ramp is very sturdy and stable. It was easy to connect, load, and tow. It tracked perfectly and was nearly unnoticeable while traveling.

RICHARD G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F 
Évaluation :
5

Urbandale Hardware is great.

Roger B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C 
Évaluation :
5

Nothing! The guys were awesome. The check in process was as smooth as the return process. I would however recommend that Uhaul install lifts for the trailers like I rented. Although it may not look like it, they can be very heavy lifting them up, or cause finger loss when setting down

Daniel M 
Évaluation :
5

Nothing, great job.

MARK h 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dana M 
Évaluation :
5

The staff was very helpful and kind. I forgot something in the truck so I called them to check if it was still there. They ran right out & yes it was so they pulled it & held it till I could get back there to retrieve it. I'd go through them again when a unit is needed.

Randy B 
Évaluation :
5

Nothing, I am very satisfied with my rental experience.

john c 
Évaluation :
3

Not sure how i ended up with a $15 safe move added. But a $69 dolly ended p costing $90,1 with tax.

mike l 
Évaluation :
3

Interior was dirty

BENJAMIN N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chrystal w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myesha G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONY W 
Évaluation :
4

Their location for the computer that services uhaul is quite tight to the cash register and makes it slightly crowded and difficult to rent and pay.

DEREK R 
Évaluation :
5

The guys at Urbandale Hardware take very good care of me every time I use their services. Very helpful and efficient.

MARK h 
Évaluation :
5

Great performance by personnel fast and friendly

Maureen M 
Évaluation :
5

I had trouble taking the trailer off the ball when I brought it back. I couldn't lift it off. I had to disconnect the receiver and pull away then get my receiver. The trailer was a 6x12'. Towed great and I will be using U-Haul again. Merci.

THOMAS N 
Évaluation :
5

Fast, efficient and very helpful.

MARK L 
Évaluation :
4

Truck had definitely not been swept out by previous renter

Penny W 
Évaluation :
5

We Love Urbandale Hardware! Drop off was Quick & Simple Very Friendly staff and he even came out and unhitched the Trailer. I go there for other things as well.. Glad to be back home in Michigan! :) Thanks Urbandale Hardware!

Justin N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LORI P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven V 
Évaluation :
5

Very great very efficient easy to drive very manageable always will rent from U-Haul

Robert H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pete K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn K 
Évaluation :
4

Trailer had leaves and branches. Process was smooth with no issues except dirty inside.

anna j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan P 
Évaluation :
5

everything was great

DAVID H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Faith B 
Évaluation :
5

Omi the young lady that waited on us was exceptional and had the nicest smile we would go back again. We would even rent a truck even if we didn't need it. Merci.

Michael B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C 
Évaluation :
5

Best uhaul place in sw mich

christopher j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoDee M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrell M 
Évaluation :
5

They were amazing very helpful. I have cancer they helped me with attaching the trailer and chains I used it to deliver a small lawnmower to my daughter couldn't of done it without there help. Thank you very much.

david k 
Évaluation :
1

Waited too long to get the truck and to drop off the truck. Need a quicker method.

Jesse S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T 
Évaluation :
5

I have rented from this location several times. They are courteous, professional, friendly and always ready to assist. The vehicles are always clean and ready to go. I would highly recommend them to anyone that I know.

Dawn M 
Évaluation :
5

Everything was perfect and the staff was great!!!

amy o 
Évaluation :
5

The equipment wasn't swept out at all by the previous renters. I had nails, screws, plastic pieces, and general debris everywhere to deal with during my move. I mentioned this when I returned the equipment immaculate and swept, and didn't get so much as a thank you. I feel it only fair to get U-Haul's rate for cleaning out this mess for my trouble.

Daniel M 
Évaluation :
5

No problems. We are pleased with the service. Thank you, Richard Warner.

richard w 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Britnee W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L 
Évaluation :
5

Very friendly and very good service. Great people overall.

Jayden S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom P 
Évaluation :
5

I rented the car haul but got home and my car wouldn't start. So I had to call a tow company. I took the car haul back within 20 minutes for a refund and explained my situation. But was denied a refund or a prorated rate for the time I had it.

Lorie B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L 
Évaluation :
4

Floor mats and cargo area had lots of dirt and debris

Curtis J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison B 
Évaluation :
5

Did not like being moved from one location to the other for pickup.

Kathy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES K 
Évaluation :
5

Got the job done. Fast, easy & friendly service!

Christy G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB J 
Évaluation :
3

My truck was damaged pretty bad at pick up. Many "quick claim" tags everywhere. Also, clearer communication on how the whole process works. Like how long can I keep it, how do I return it, a phone call confirming that my truck is available, etc. Like I didn't even get a call confirming my truck was ready the day before, but the second I was late to pick it up you guys called right away. Real annoying.

Bradly S 
Évaluation :
5

Be more clear as to where in the lot you would like the customer to return. My husband dropped the trailer where they told them and unhooked it. Then they made him hook it back up and move it again. He has a bad back.

James D 
Évaluation :
5

Always a great time at your store

CHARLES K 
Évaluation :
5

There were fries under the driver seat . Other wise it was clean

Micheal W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julian K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L 
Évaluation :
5

Great service, friendly, they know their stuff and are very personable.

Austin K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa D 
Évaluation :
1

Guy there messed my paperwork and I ended up been charged twice.

Raul P 
Évaluation :
5

Very friendly

maureen m 
Non les évaluations ont été soumises pour cet établissement.
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