Le client n'a pas laissé de commentaire.
CLINTON M
Customer Reviews for VLB All rite Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Don’t let someone leave in the middle of a snow storm with build summer tires on a haul.
Faith FGreat people to deal with. There is nothing I would change.
Frank KExcellent service à la clientèle.
Mike HA great experience! The owner was extremely pleasant and kind. I will use this service again if I need and I will recommend it to others.
Rebecca GThe problem is not to location but the Uhaul service. Extremely rude customer service, application and website down which doesn't allow you to pick up the rental. If their system is down or there's any other problems, you will not be able to rent the vehicle making you miss your deadline for moving, wasting your time and gas. I would rather commit suicide than using Uhaul again.
Gabriel DThe problem was with the APP, not the venue. Since the location is remote and was closed for the weekend, I needed to use the Uhaul app to access a key box. It was a NIGHTMARE, and took forever. Will never again book any Uhaul that involves using an app.
Robin VVernon was very helpful, and I can’t think of a thing to change other than allowing to make payment over 2 cards if needed.
Daniel MThank you all was good
TERRY Leverything was excellent
richard sNothing at this store great people and clean product.
don wWhen the person picking up/dropping off requests an open location to receive the deposit back same day, not via cheque, it would be helpful to have an open location. Not closed for the weekend.
CRYSTAL MFriendly staff; easy to find
CORENA WWe had fabulous customer service. Super helpful
Adrian WPlace was closed all weekend. No message on answering machine bit of a dump, but people were basically friendly and helpful.
Stuart AMy only negative is the large per KM charge of $0.89. It makes the advertised $19 a day pale in comparison if traveling from one end of the province to the other. I realize this has nothing to do with the local company and is set by the head office.
Micheal WHave used the equipment here several times. Have always accommodated my needs and schedule.
greg tWasn't very happy with the truck. The inspection sticker was expired. The back tires on the unit were just about bald thank God I didn't get pulled over by DOT or law-enforcement because I would've been fucked as I have a class 3 license. so I know better and I should be pulling into weighscales, but I didn't because of the inspection sticker and bald tires had the truck all loaded and ready to go before I noticed that my own fault but not impressed
DAVID Pgreat location. Always friendly service.
Laura PI found the lady a little abrasive at first as she was not expecting me however did everything needed and explained to me what happened. The gentleman who came out to inspect the trailer and unhook it was very friendly
charlene rDrop off was nearly impossible. And the instructions were not clear where to drop off. We also submitted photos and it was still telling me to drop off the truck when we had already done so. There was an additional charge for whatever reason..wasn't quite clear why there was an additional charge to our service.
Samuel GA little confusion with similar named (Waterville) drop off locations only 1,5 hours apart. The Allrite auto gentlemen fixed the issue when I dropped the trailer off, excellent service.
JOEL MWhen renting the U-Haul online. I chose a 5pm pickup which was the location's closing time. It told me that I would have to do a mobile pickup, which I was fine with. When I got there I tried to do the mobile pick up with the app and it kept saying that I had to go do it in person at the business which was now technically closed. Luckily the gentlemen working there hadn't left yet and restarted his computer in order to get me squared away. If he hadn't been there I would have been without a truck. Not sure what happened but must be a glitch in the system when booking.
Olivier CMake extra charges clear upfront
Paul SRented blankets smelled terrible, like some sort of fuel smell. Example gas or oil Otherwise from pickup on everything was great. Operator extremely helpful and friendly .
Guy MVernon was a pleasure to deal with. Helpful and thorough. Thanks. 5stars!!!
Mark RThe location was great, no issues at all. The problem I had is with Uhauls equipment itself and their choice of tires. The tires on the drives of that truck should NOT be fit for the Canadian Winter roads. There was no traction and I nearly went off the road several times at a very low rate of speed. The truck was also very much out of alignment - about a quarter turn of the steering wheel which made the truck harder to drive and keep in the lane. Overall, impressed with the pick up and drop location but absolutely not with Uhaul.
Chris Wthey did not check the equipment. I had a flat tire and the lights didn't turn off properly. it was also dirty inside
Juan CI've used U-Haul many times and it's always great! Staff and service at every location is always excellent.
CLIFFORD FPersonnel amical
vince wMake sure that your locations can get through to your call centre and don't end up waiting on hold for the day. This not only ticks off your location owners but the people who are trying to rent from you!!!!
Karen RThe drop off compound was gated, no where to drop the vehicle in a secure location. When ai arrived yhere was already another truck parked outside the gate. I left there sick to my stomach, as I was concerned about the truck as there has been a lot of theft of vehicles and as well gas. The drop off box for keys is unmarked. No indication that this is where the ihaul keys need to be dropped. I already had to change my plans for this rental. It caused a ridiculous amount of stress for my family, and caused a tsunami of inconvenience. Had Uhaul of informed me that my original booking for 30 Set couldn't be fulfilled. Extra costs to me could of been avoided. Less than 24hours is not enough time to advise someone that their rental reservation is not confirmed. Even though it shows reserved on the website. I also returned my rental the same day. Under the granted mileage allocation. I'm dissapointed that I wasn't given an option to only rent for one day, or at least get some of the cost reduced for returning the equipment early. The $50 I was given for my initial reservation getting canceled is not even close to fair compensation. Overall I am extremely dissapointed with the overall experience. I will not be renting anything from Uhaul again.
Marquis MIt was all good 👍
Hazen HBut watch what they are charging. I was over charged.
Mark SThe whole experience from pick up in Waterville Nb to the drop off in Vanderhoof Bc at Mini storage for uhaul was incredibly easy. Thankyou to John at Vanderhoof and Vern in Waterville Nb both were incredibly pleasant to deal with. Thankyou Uhaul for making this untimely move as nice as it was. God bless
Tim TExcellent service
Dan LBe able to drop off unit ot truck in a better secure location instead of side of road Anybody after you dropping off could hook it up to there vehicle and drive away and the renter would still be liable for the stolen truck or trailer
Dean Fno comment
Michael CFrom the driver's perspective, a qualified heavy goods vehicle mechanic, the ride was a great deal harsher than he would have hoped for. And because the vehicle size I booked, a 20 foot moving truck, was not available we were given and were obliged to use a 26 foot moving truck the cost of gas for this relatively local relocation was more expensive than it aught to have been. No brownie points on this job I'm sorry to say. Nevertheless I would still recommend U-Haul and this location to anyone who should ask.
Timothy CNot have them lie about a drop off location that they made up because they couldn't find the drop off location I had indicated in Gravenhurst Ontario, to find out that when I dropped off at the location I had indicated, because they made up their own location drop off I was getting charged a wrong drop off fee of $400 At the drop off the girl contacted U-Haul to say what they did. The place was really dirty. Also as far as I am concerned another lie, I paid for a hitch I asked it to be a class 2, they told me it was, it is U-Haul hitch, U-Haul site says they only have class one? I got scammed if true that it is only a class one, I should get a refund
jordyn gno problem for me
steve mNothing you guys were A-1
Kathy Sthey were great
John FOnly briefly here dropping off the truck. Staff seemed ok at this location
Daryl DInstall a jack on trailer
Harry WI have booked the truck on Feb 6, and on Feb 24 I got an SMS saying that the location changed to 1h:10m far from the original location in Fredericton. for that, I was forced to wait till one of my friends end his working day and company me to the location where I could bring the truck and he drive my car back to home. I paid 100$ for the truck oil and 40$ for my car. also, I have to book an extra day according to the change in the schedule. U-haul make my life very tough that day and complicate many things.
Mohammad H