Everything was great, only complaint is the cost of an A to B rental was expensive.
MARK J
Customer Reviews for Val U Stor Flint
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The unit had 86 000 miles and the left front tire was wearing on the outside. The steering was looser than normal. Probably needed an alignment. I have used Uhaul for many years and will continue to do so… you're always fair and go way beyond the normal to please your customers base. Keep up the excellent work.
JIMMY SOwner was very polite
Michael BNice people.
GREGORY SFantastic!
RICKEY MWas very corgael
Ed Rno one was there.
HAROLD SBusiness name not the same as listed on U-Haul site. Equipment very dirty with dirt from previous renter.
PAUL RHe was very nice, I will always rent from him.
REBECCA WMy email address was entered wrong. I never got an email for a receipt. I went back to the guy who did all the processing to receive the truck. He told me it's out of his hands. He can't do nothing. I need to call corporate. I call corporate. I'm waiting for an hour and a half before I take off in my vehicle. Because I had no proof of contract even though the guy gave me the keys. I was afraid to take off because I had no proof I bought insurance. He blamed it on your security system is the reason why it all went bad. He had no account information. He had no contract information after he just did it and said he emailed it to me and it went into the clouds because there was the wrong email address .
Brad SCustomer service was spot on. They got me in and out with no problems.
COLBY WGreat service and in and out fast.
Steven H24/7 feature
DONALD PFriendly and explained the afterhours drop-off procedure very well, in case we were running later than business hours.
nancy cGreat customer experience, very friendly folks. Trailer was in excellent shape. Towed well and smooth.
Ricky MTyler was very helpful. Great experience.
Anthony RWe had to go to 3 different UHaul dealers in Texas as we never received the phone call or text to the number I left with our local dealer to tell us where we had to pick up the reserved trailer. Luckily Dealer # 10726 at Senter's Nursery took the extra time to help us out and find where we really needed to pick up the trailer at.
Chris SNice place!
Kristopher HAll went quick and smooth
John YIn and out and friendly knowledgeable sales rep
BRIDGET YHad a little glitch with our 1st U-HAUL provider - Old Jack Storage Gresham in Flint Tx. he canceled my reservation. We were running late to our pick up time, said he called but I had no missed calls or messages. Calls to his numbers went directly to an answering machine. However, after calling U-HAUL for help we were redirected to another provider who was within 5 miles, and were able to get what we needed and get on the road. So good recovery U-HAUL. Despite some added stree at the 1st location, Overall we were pleased with our experience.
Billy hGentlemen that helped were very helpful. . Thanks
Robert PThe person was very professional, friendly, and helpful.
David TThe Flint location was just fine the U-Haul experience was terrible had to talk to five six different people to get the job done Flint location was just fine. U-Haul just too complicated to mess with would not use them again unless I absolutely have to
Tom BThank you for your help
Lois MThe vehicles should have full fuel tanks.
Jim SStaff was prompt getting me checked in, disconnected the trailer for me, definitely will be back to this location
Robert DDrop off was after hours so most is NA.
Leslie BVery fast and friendly
patsy sSee comment above
Basil MExactly what I expect from u-haul
Jeffrey BHorrible experience. Truck was not properly assigned and I paid for a dolly but never received one. I didn't get a refund after I requested it. I was supposed to get my truck at 6am, but it took over an hour to even secure my Uhual. We did not get our uhual until after 7am. This location is not reliable.
STACY JGreat experience, great staff, thank you!
Charles BVery convenient drop off location. Great staff 👍
Reas ASame as above
Bruce HMake sure trailers have tongue jacks on them and tires are in good condition or at least a spare in case for flat
RONALD MPersonnel & locations were exceptional. Unfortunately, I was not pleased with the drop off locations initially offered to me (75 mi) from my location. I finally told them I would call upon my arrival. I was told I needed approval for my return location or could be charged more. Upon my arrival, your employee was very helpful with locating a site w/in 15MI. Thank goodness for her.
Virginia GTyler was professional and very helpful . Would highly recommend using this business!
NANCY RWas told I would get refunded for first trailer I picked up and that I'd just pay for the second one that worked. Still waiting for refund. Guy was rude had to call corporate to get answers I needed.
Michael TNothing- great location and Tyler was very helpful
Greg FTake customer service seriously. You just lost a repeat customer.
Christopher RI reserved a car hauler at a different location and the equipment didn't come in. As a result I was charged an additional day due to this facility not being open n Sunday. Although I was given a $50 credit for equipment no-show it still cost me about $40 extra. This was disappointing since none of this was my fault.
ken cNothing, all was great!
Bob KVery pleasant experience! Nice staff and very accommodating! Will be using again for sure.
Quentin PWe have now Returned here twice, the unfriendly and not helpful gentleman that checks you in upon Return need a lesson in in Customer Service. Definitely will not even Rent or Return from this Location ever! Again!
Kimberly LAwesome customer service, very friendly and easy to work with
Zachary BVery impressed with the initiative to help and make a smooth connection. A real gentleman! I appreciate the genuine service. He reassured everything and gave me advise on finding a turn in location for trailer. Cherilyn Lantrip
Cherilyn LWe selected the p/u and drop-off locations on the initial reservation. Both locations were changed by Uhaul so there was a little shuffling involved - but those weren't due to errors by the actual people in those locations. The actual people we dealt with were nice and competent.
STARLA EOwner/manager was friendly. Did't take long to sign me out. Nice people.
CARL LSeemed to be a lot of questions! Other than that! Great service!
JOYCE T