I appreciate the ease of getting the uhaul and it having a dolly inside, it helped to move things around my trip easier.
John F
Customer Reviews for Valero Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you for the wonderful service!
Tonya PIt was good experience.
chiquita eEasy peezy
Crystal GTo who it may concern, This vehicle at the time of pick-up had the check engine light on. We had no idea if the engine was going give out while transporting. The vehicle would not exceed 35-40 MPH without making the most ungodly sound that literally rattled the brain. Please do not let others use this U-Haul until proper maintenance has been performed. This causes a stressful and an unsafe driving experience for everyone involved. I've used this service plenty of times in the past but this experience was by far the worst. We returned the vehicle without even fully completing the task the U-Haul was needed for. Needless to say we get actually movers, with a properly working Truck to get us moved in. Do better….
Barron FAnthony explained the service very well. Offered helpful suggestions, showed us the truck and how to use the features. Truck, tires etc in excellent condition. Will definitely use him again!
jane sVehicle needs to be cleaned better
William HCompany always reliable
Ligia AIt was super dark and grass needed to be cut. Super Dark
vikki wWhen arriving it looked like an abandoned shop and when I turned the trailer around to back it up to the other U-Haul equipment there was a gentleman on the back side of the shop blaring his music and looked like he was living out of his truck. I'm really glad I didn't send my wife to drop the trailer off.
todd jAnthony Valero was thorough, courteous and knowledgeable. It could not have been any better.
John SFix the right headlight - it's out.
Osman JFast and easy pick up.
William GThe location was close to home and had afterhours drop off which was perfect for us!
VALLERY BI received the final payment the next day.
Daniel PContinue the fast and quality service that you are doing.
Anh DReally friendly and helpful. Would recommend to others.
CELESTE SNone at this time. Smooth drop off transaction.
luann ws/o
LaTashia KGreat experience, service technician or Manager was wonderful on explaining everything.
Darrell CEverything was good. Not amazing, but good, as it should be.
Daniel OWas only available to use this location after calling the customer service department and had them override the scheduled drop location...which again, was approximately 45min away from my arrival location. The customer care representative was outstanding. I think his name was Brian Riley.
Michael HAfter he hooked up the trailer he said I was good to go. I said I'd like to test the lights. He said ok and we tested them and the right tail light was not working. He said I could still us it with out a right turn signal or brake lights. I said I was going 1000 miles and I wanted all lights working. He said I would have to take it to a uhaul service center. I said you are a garage couldn't you fix it, he said no. So I took it to a uhaul service center and they fixed the lights.
James TThe Representative was very expedient with the transaction on both paperwork and hooking up the trailer.
Kenneth YFast service. Quick drop off. Basically I unhooked the trailer and I was done.
Enrique BN.D.
Tina TIt was all very quick and efficient...will rent from there again.
Randel DVery good 👍
johnny pI had reserved a truck at the Cypress N. Houston location. When I arrived at 10:00 am the doors were locked. So I waited till someone woke up. Then she preceded to tell me the haul had not been returned yet. It was suppose to b3 returned at 10:00. I said can you call them to see if they are on their way? She was put out and extremely rude. She called and they were not returning it that day. She said you will have to go somewhere else. Very unprofessional!
Nicole RFast , friendly and easy! 5 star service
Steven GExcellent service! Quick, no hassle. Highly recommend them
Charles BThey had what I needed when I needed it. No problem at all.
Gary FEverything went smoothly. All the employees were very helpful with check in, hooking up and unhooking the trailer.
Andy TIt was hard to steer and keep on the road. Truck was clean.
charissa wGood experience
Robert GTrailer running lights didn't work. Even if it was my truck lights they still let the Trailer leave. I was out of state and was not happy.
daniel hNothing, these guys seemed to have it figured out. Quick and easy to pick up and drop off,
Barry HBe more polite.
elmer sAnthony Valero was fantastic to work with. Extremely professional and accommodating. I would highly recommend.
Grant CEverything went flawless. I will use this same store the next time I need to rent a trailer
Steve PYour employee was extremely helpful and expedited the process quickly and efficiently.
gorge bI got charged for a dolly I did not even request.Also got charged for 12 furniture pads when I only ordered 6 please refund me my money.
PABLO SThe guys took really good care of me upon arrival. Quick, easy, and professional. Willie had my trailer hooked up and ready to go before I took my second sip of coffee!
Kenneth AThey were great.
JEFFREY BThe truck was in poor condition. The brakes were bad. Whole front end shook when you hit the brakes. Very dangerous.
ERIKA TMow and clean up driveway and parking lot
Glen T