I showed up early and they had issues renting me the truck. That is fine because i did eventually get ot. However, they first sent me to another location that could not help us. That wasted some of my day and left me frustrated until it all got sorted out.
Ricardo C
Customer Reviews for Valley Premier Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Other than being informed the additional fees for gas. The lady was very courteous and friendly.
Gerardo GThere was no drop box for keys and I waited there for an hour with uhaul customer service
Nathan TThe gas mileage was wrong on the contract and I had to call corporate customer service my self to correct it even though I showed the picture to the clerk. Also did not get the blankets I ordered and because of the issues with the truck mileage that I had to resolve on my own, I forgot to ask about them so I did not get them to use.
Eugene RUhaul did not have the trailer i had reserved weeks in advance... gas level was not where the said it was @ 1/8 tank.. almost ran out of gas going to gas station... i ordered 12 mats for $5 on my contract... not sure what happened at pi kup only notified me the day bengre the trip of no tailer.. I could not get another trailer so i had to leave the motorcycle in SD and will have to make a special trip back to SD to pick it up... very disappointed and this cost me time and money... will think twice before using uhaul again... a disappointed customer
robert hA cruise control would have made the trip a much easier experience.
KELLY DVery nice staff
JUSTIN BThey need to take the time to address the clients concern. When I mentioned to then about the damage on the truck prior to leaving the lot. They wouldn't help to address this problem. But told me to call uhaul. They didn't bother to help or care
VANESSA MMe pareció todo muy bien
FERNANDO LI returned the truck with more fuel than when I picked it up yet I was charged over $60 for service fee and 6 gallons of fuel. The girl said that there was nothing she could do about it. How did you arrive at 6 gallons? Is this something you do to everyone and make them sort it out. Getting through to customer service is a joke. I am very unhappy.
Dale WSandy was so very positive and kind. I enjoy renting there.
LLOYD R