Great customer service very helpful
JONATHAN W
Customer Reviews for Value Store It Ocoee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Opened early for me and was really helpful solving a problem.
HAYLEY LThis was the easiest U-Haul rental ever! The van was squeaky clean, and the customer service at Value Store It is simply the best. I will definitely rent from this location if I have a need in the future.
Lizbeth WAll was good.
Jason HVery friendly and efficient staff
John MVery customer relations oriented! It's a pleasure working with Maria and staff.
Joyce BSecond visit
MOHAMMED HGreat customer service. Equipment was flawless
Carol DVery kind professional establishment.
LATRECE CNot charge customers after the fact for unknown reasons
Regina TEasy in and out. No issues. Rental guy was great
PAUL CThe truck was dirty. Looked like some liquid had spilled all over the inside passenger door annd was never cleaned. And the cab smelled really bad like body odor.
JONATHAN FIf service remains as is, no improvement needed. Staff was efficient and informative. Merci.
Linda DNote: there were many scattering bugs when the door opened. Other than that the vehicle was clean.
Gregory WWe love this place. Super professional. Helpful even in directing us with getting the truck in the right spot for unloading. Friendly staff. Easy check-out.
JAMES MNew and convenient location and was extremely happy with the friendly service and would highly recommend.
JACQUELINE LI was charged an extra $44 due to not having the correct information. I did tell the office the info that's in the paper was incorrect(mileage and gas range . They was supposed to fix the number but they did not so they charge me an extra $44
PETERSON SThe truck only had a 1/4 tank when I picked it up requiring me to get fuel twice during rental-inconvenient
LEONARD PGreat service and truck very easy to book reservation excellent all around
Matthew BAll we did was drop the truck and trailer off with Maria and told her the truck needs repairs. They were helpful.
Mark WMaria took great care of us as always!
Mark WArmando provided superb customer service!
kevin lLady was very nice and helpful
Jermey WYoung man that helped me was awesome!
Tania MThe truck I got did not have working AC which did not make a fun ride in the Florida heat. The handle for the Air was completely broken off.
Jordan BMake sure that the customers knows that the smaller trucks don't have a ramp and there should be an amount of free miles because the price of a 19. 99 is deceiving you think you're getting a truck cheap but then adding a miles brings the truck to be very expensive.
Roberto PContinue to be awesome!
april gFantastic customer service. Keep up the great work!
howard rThe gas tank was just about empty. I had to get gas before going onto the turnpike. It should've been at least 1/2 tank….
Linda BRental and drop off were very quick and painless.
Angela HThe uhal was stollen the them morning before I woke up
ERICA CThe insider of the trailer smell like oil or gas was used in it, it should have been wash out, I had to put down cardboard because i was hauling new furniture. I did bring it to the attention of attendant
Jordan TTech - Armando - took care of my request and was very helpful with my understanding that the rental was for 24 hours and could be returned after hours.
LAWRENCE PRented a truck here twice now and both times an excellent and smooth transaction. Truck was clean when I got it both times and I returned it just as I received it. No hassles! Thank you again for the truck!
James MService, professionalism and friendliness! Excellent
Caram CThe staff is very professional and helpful. Will definitely return when we need it rent u- haul
Rodger BI was pleasantly surprised to experience such courteous and knowledgeable and efficient customer service. people.
Nilsa ZI returned the truck using the automated process. It was easy and convenient.
James SNobody did an inspection of the truck with me present. Just related to me that all they needed was the key to the truck & that was it.
HECTOR SClean location and friendly associate. Online check in was great!!!
PAUL EThe van we rent was roach infested…hopefully this won’t happen again
Lillie WThe van was infested with cockroaches.
Markyeth PThey were very helpful and very people friendly
Martha LVery nice and professional
Kimberly CCan't remember lady at front desk but customer services was great
Kelly HI had a reservation at the Winter Garden location and they did not have the trailer available. But I was able to find one at the Ocoee store. They were very easy to deal with . It was very frustrating having to drive farther to another location to pick up a larger trailer and be charged more because your facility could not fulfill my original reservation. The Ocoee location was very helpful but the overall U haul experience was not very good.
Matthew SMaria was excellent in providing optimal customer service. She made it easy and pleasant.
Louis MGreat facility! Very clean, nice area, friendly staff. Armando and Maria were amazing.
Antony CAC didn't work. made the hot day hotter. steering was a bit sloppy but i know ford is known for that. other than that the truck was good. i noticed new tires all around.
Dana PI’m waiting for an area manager to return my call
REBEKAH P