Everything went fine.
DAVID P
Customer Reviews for Van Mall Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Well done
JAI AMake it easier to find the office
stephen gBrian and his wife was very helpful and empathetic to my situation, I would use that location again, really appreciate the kindness and support! You guys were awesome!
DEON DThe pick up was easy.
BRAD SWorked like it should have.
ROBERT RSuper nice, easy to work with!
Feodor KVery clean and friendly!
brian aSame as avove
Briana LGreat place to rent from and store your stuff. Friendly managers that keep place extremely clean and don't allow and shenanigans on premises.
Robyn LThe u-haul was very old but as well maintained as they could be.
Hannah MEasily accessible; friendly staff.I would use this Uhaul location again!
Steve CShe was so helpful. Great person to represent your company. I believe she deserves a raise and I going back to let her know personally
Jerrell LThis is a storage facility first, so there isn't a lot of room to park. Great staff, though!
Megan FMy online reservation was not accessible at the rental site...fortunately, the office was open but the clerk had to call U-Haul central and when she did, the rental contract was changed...ended up costing me about $20 extra.
RANDY BWe had a wonderful experience ended needing the van a little earlier than expected. Everyone was very helpful and flexible with us! Definitely recommend this location!
ISAAC JCouldn't be more accessible. I am disabled & an older woman, so everyone made all of the things smooth for me. I do appreciate your help.
Jodi TTried checking in online and wasn’t able to - lady that took our info was very confusing.
Trevor DMake sure gas tanks are full when equipment is rented out.
Alan KWe dropped it off with more fuel then what they gave us and they still decided to go fill it up and charge us 60 bucks.
Danielle CPer mile price was too high. Twice the amount other locations had. I was charged a fee which I think was insurance. I was not told about this. With everything being digital and streamlined to pick up the truck, no one would take the time to read all of the agreement. However, I know that my insurance would have covered any damage. Had they told me about the extra fee also, I would have gone somewhere else that took my insurance as coverage. It was just too expensive. There are less expensive options out there. Just do your research ahead of time, unlike me.
Sandra IIt was easy to reserve a van and had no issues. Thanks
Steven NThird time renting from here very nice people and easy to deal with
Bob SExceptional from beginning to end.
Steve HGreat customer service!
Linde BI missed the location first time around. Could be better marked.
Steffen MVery nice very seamless I like the people at the rental place… All is good
Bob SCheck out was quick and easy. Great experience all the way around!
Cynthia OThe most wonderful people work here!
Derik PThe quote I got when I reserved the truck and the final bill was a lot higher. Plus I followed the key as far as how much to replace and I was charge for additional 2 miles!? Plus no one around when I brought the truck back Sunday afternoon. Everything all locked up during open hours? We waited for 40 minutes to talk to someone and we just gave up and left.
Kevin MRadio didn't work. Vehicle wasn't swept. Moving blankets were still in the truck even at we asked that they be removed.
John JThe van was great, but I have to say there was nothing like the old Econoline F150.
Karla VCan't think of a thing you could do better. Very nice people to work with!
Claire ZI went in to extend my rental and was rudely threatened with a cleaning fee when a worker saw my dog. I returned the vehicle on 9/26 and ensured I had swept and vacuumed. Pictures were uploaded. I returned today 9/28 to grab a garage opener I had forgot. The same worker walked out the vehicle with me and then rudely stated he would be charging a cleaning fee because it wasnt vacuumed to his standard and I missed picking up a mask off the ground. The vehicle sat unchecked in for multiple days and the representative was extremely unprofessional.
SEAN WI rented a 10' truck for 2 in a half hours. I used it to take Get rid of cardboard, broken chairs, drove it 15 miles. I was charged $85 dollars including billed for furniture pads and a dolly. None of them were in the truck and I never used them. Total rip off. Won't be going back to this location. I didn't notice the additional charges until after I left.
Timothy CQuick in and out. Will be using this location from now on whenever possible.
GREGORY OHelpful, friendly, and excellent experience all around. These guys are awesome. Merci.
DAYLE JVery friendly staff!
Stacy DI reserved a uhaul by calling the number set it up for another driver to pick it up while making the reservation and I had to drive all the way to the back to the location. It took over 45 min to get the uhaul.
MATTHEW DThis was an alternate location I was asked to return the truck instead of the one I selected and u-haul also added 10 extra miles to my supposed total. As such, I didn't use the miles, but happy to help as I understand the high demand. The location is clean and welcoming. The process didn't take much time and the owner also helped me get the additional fuel price off my final receipt. This is because the original fuel meter level stated during start of rental was wrong and I had it signed on the contract from renting location in Dublin as well as take a picture of the dashboard showing the same, which I eventually mailed the owner at Vancouver location where I returned the equipment. In addition to this, I had filled up the fuel well above the new correction mark to avoid issues. Now, the location owner gave me a broom asking me to get any dirt off the back of the truck or else I would be charged. Naturally, whether I was charged or not, I did it anyways. However, this was probably the first time in a decade of u-haul truck rentals from various locations across US, when I was asked to do this and was a bit surprising at first. But again it is what it is. The reason I mentioned not recommending this location is because its a storage and not a full fledged truck rental location as was clarified to me by the owner during both the above mentioned points. In essence, I feel that the availability of truck in terms of your preferred time and size along with required extra equipment like dolly may not always be a possibility here. If you are flexible on it, then I can surely recommend this location. Regardless, my experience was alright at this location.
GANESH BVery friendly, professional
Vera BThe man who waited on me took the time to answer all my questions, he put a call on hold to finish an explanation, then asked me to wait a moment while he answered the call. He was very courteous and helpful.
Jan BWe are satisfied
Rick Cparking poor, office entrance not easily identifiable, office guy friendly but not able to work well with computer record of reservation and big hassle with requirement of scanning my driver's license into my phone to send a copy as a reply to U-Haul message. I don't have a "smart phone", shouldn't be necessary to use one when I am standing in office showing my license in person. There was a scanner/copier right there in the office that could have been used to get a copy of my driver's license if necessary.
Mark SCould not have asked for more support - excellent experience
Kevin AThe entire staff was so kind, patient and very professional.
Abel SExcellent service and truck.
Russell DThe site I picked up the truck was somewhat difficult to find. More signage would help. Merci.
Judith BHelpful service.
Adam LNot a knock against this specific location as they were extremely helpful for correcting a reservation issue, but I reserved a 17' truck for May 26 to pick up at Battle Ground Mini Storage however when I arrived at my 10:00AM pickup there was no truck. The manager at Battle Ground Mini Storage had cancelled my reservation because they didn't have a 17' truck available and I never received a call or email that my reservation had been cancelled. My feedback would be to straighten out the reservation system between uhaup.com and the locations that uhaul contacts with. There seems to be a breakdown in communication between those systems.
Julian CMishica was very helpful and courteous and made the rental paperwork experience efficient and painless. Merci.
KRIS N