The representative at this location is very unorganized and unprofessional. I returned the vehicle at 5 pm on Saturday, she contacted me at 12 pm on the following Monday threatening extra charges because she thought the vehicle had not been returned. I was charged $28 for fuel when I only took the vehicle 20 miles and returned it to half a tank the way I received it. I was charged a $40 cleaning fee when the vehicle was swept out before I returned.
CHEYENNE M
Customer Reviews for Villa Rica Lock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It too was a very good experience
MICHAEL RThings went well. The truck was nice and did the job that I needed it to do. Great service at the rental center.
GREGORY SYou can improve by returning customers deposits in less than 7to 10 business days
IDETHA SI did not choose safe trip insurance and just had $15 added to my bill which was done in a poor state
TAIWO FUpon returning the tow dolly an employee helped me disconnect it from my truck and returned it to where it is stored. No one has ever done that for me before.
GEORGE CNothing really comes to mind...
Seth KWe were charged $100 more than what I quote was
DANIEL JThe after hours check in through U-Haul is a joke. I was there 5 minutes after my reserve time and it says there is no longer a vehicle reserved for me. So I call the number I am supposed to and after being on hold for 20 minutes I get a call coming in from U-Haul asking if I am still going to make my pick up. I explained that I was there trying to and she informed me that I have to be there before my pick up time? After trying to reset it for several minutes with no luck I get another incoming call from U-Haul asking if I am still going to pick up my reservation. At this time luckily someone from the facility came and and was wonderful. Opened up after hours and took care of everything. I will never use the after hours pick up again. Too many failures.
DONALD FExtremely helpful. Very pleased. Highly recommend
WILLIAM MExplain details. No hidden charges.
MICHAEL MI have extra charges that aren't in my original receipt. I was charged $178 for the rental and mileage but there is an extra almost $100 in charges after the fact. The gas was put back to original place and I'd like an explanation about it. I use U-Haul a lot and the past 2 times I have been charged way extra without explanation. I work hard for my money not to just say ok and give it away
Donald LThere was a little bit of water leakage into the trailer. It was not bad. I understand that they are not totally watertight.
WILLIAM CWe had a very pleasant experience! The owner was soo friendly and kind! We really appreciate her accommodating us as we needed a van to pick up our Girl Scout cookies!! She was very personable and shared her Girl Scout Experience!! Our Troop (6218) Owes her a Big THANK YOU!! And Some cookies!!
JENNIFER AAll Good
TIMOTHY CVery good customer service
Leilani JThey need to put directions on where the lockbox is at. I had to look for it.
Gerry SEverything was great.
Michael LNeeds area lights for pickup at night. Hard to take photos and find numbers in the dark. Maybe motion sensitive for efficiency.
Scott NHave the equipment The customer needs in stock. I needed a dolly but they didn't have any
Almetra hJill was very nice and very helpful.
JERSEN GNice lady . Personable and professional
RICHARD FJill did a great job with getting me going and found the best place for me to drop off the equipment nearest my destination. She entered everything into the account so I could even drop off after hours by following simple instructions on the app. Everything went very smoothly and I appreciate your professional operation.
JERRY LMy card was charged twice when I swapped for a larger truck causing my account to be overdrawn and leaving me stranded, because I could not afford gas.
Charise YI did not interact with any personnel as I returned it after business hours and the location office was closed.
SOMI OThe lady who served me Saturday went out her way to make sure I was able to rent the same day I was so appreciative of that cuz she was handling many things at once but made a way for me to handle my business I wanted to thank her for that
Tameika PThe entire process was a great experience. Merci
POSEY GI would highly recommend it to my friend
BEVERLY RI can’t think of anything to improve the experience at this location
Arthur LSaves us money to rent for stocking our booths in antique shops - not making 2 trips -U-Haul repeat customer many times!!!
Timothy CRefund my money ASAP instead of a week later.
MELISSA GGreat work!
SAMANTHA WStaff was extremely courteous and accommodating. I arrived a little before opening time and waited outside on a very hot morning. When they saw me, the invited me inside the office to stay cool while they were finishing their opening procedures, and started the pick up process as soon as they were complete. I was on my way with my rental less than 15 minutes later.
LORI TRien
Javier VWhen I got the u haul, it had roaches in it. Someone struck a something on the passenger side by the lights, the left headlight was broken and it look like it had clipped something with the mirror. The person at the rental place wrote a statement and was brought to their attention. I can't really blame the rental place for the damages and uncleanliness.
Timothy BNo on personnel because I didn't not interact with any. Dropped equipment after hours
Roy BLet your customers know that the app will not work until the reservation time. I tried several times to start the app prior to my pickup time and it would not work. I was nervous because I did not think it would work at all. Other than that, it all worked out perfectly.
Luis MI was charged wrong my mile and the rental
Latayia NFriendly and helpful staff!!
Rhonda TGreat experience, thank you
James FCasey was great and made pickup very easy.
Brett MCustomer service was great, equipment we needed was available and in great condition. Easy transaction and return. Honestly I will likely drive out of my way to do business with this location again
Eric MGREAT customer service. Thanks for all!! ⭐️⭐️⭐️⭐️⭐️
alan wGreat from beginning to end!
Gail BIt would have been more helpful if y'all could have had a more electrical consult for malfunctioning tail lights as I drove 4,5 hrs , last hour in dark and rain. I was glad I wasn't pulled over by cops. That being said, she did all the troubleshooting she could under the circumstances and was very nice.
Julie BHave more sizes to choose from,other than that location is very good
RANDY TTHEY LIED ABOUT AIR WORKING
Danny SWe just dropped the trailer, finished the return on my phone and left.
Brandon SFriendly staff, quick and easy transaction for the rental. Would use this location again.
Halie WVery appreciative that I could get the truck an extra day!!!!
Shalatha BThe truck was really in need of some maintenance.
William HNothing She was very friendly and attentive to my needs.
Laqwanda WPick up was very easy. The lady in the Storage Facility was very nice and helpful. Drop off was also simple. She came out and met me to get the key and asked if we had any questions or concerns, otherwise, that was it. A1, 100 % would recommend.
Elizabeth JNothing you guys are awesome
Babatunde ACasey was extremely helpful and nice.
Kateric QThe office lady was very nice and even loaded up trailer to trick for me. And unloaded it That was unexpected for me Thank you
Stuart Lit was very good experience
Lane PT
JEFFREY WMake more trucks available
Judy GNothing was extremely easy and worker was helpful
Timi WGreat Service
Stephen RExcellent service Highly recommended!!!
Javier rAbsolutely nothing….this is the third time I have been to this location. Customer care is excellent, I won't use anyone else. Casey went above and beyond to help me Saturday.
Rebecca W