The check in process was very confusing. Despite submitting my drivers license the night before, I had trouble verifying everything through the check in process and had to scan it multiple times. It would've gone smoother and faster if the license verification and other contact verification had been done previously to the live check in process
Peter R
Customer Reviews for Voyager Liquors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was like Voyager Liquors isn't part of the U-Haul network. When my phone unexpectedly died I was told by Voyager that they couldn't process my return and I would have to drive the truck home incurring more mileage costs.
Eric Dwaited 1,5 hours. terrible
William HThe inside of the van was very dirty. and the outside as well. Then, we had a hard time understanding the guy. I could tell he was getting irritated that I had a hard time understanding him. He said he couldn't help us return the van, that I had to call U-Haul to get help. I will never rent from that location again, nor will I refer anyone to that location.
VINCENT Lhard to obtain the key
NENG SThey had my order mixed up and the staff appeared confused themselves.
Pedro SPeople at this location not professional enough they make me wait a lot, I think they don't know how to use the system. Overall not good enough for this time.
MOHAMMED KRent a device, but not found on the day.
Yu HI did not get the equipment I rented just the car. I returned the car on the same day but got charged for almost a week of use even though that is not correct.
Ahmed SExcellent service.
Roberto AOverall the rental experience was good. What makes is less than perfect is that there were empty water bottles in the cabin, the blankets were just spread in there and there was not one but two dollies. Also the gas was dangerously low. Liked the truck that operated well and the fact that I was able to get there and have the equipment when I needed it
Nikola MVery unsatisfied. Unprofessional, miscommunication,
Sheng-Chun KThe vehicle reports a warning of low tyre pressure. The cashier was quite impolite. He spoke with a strong accent, and I often had to ask him to repeat his questions. Each time, he responded with a look of disdain. When we were returning the vehicle, he told us we were all set before we even provided the final mileage and fuel level. It was only after we insisted on confirming those numbers that he opened a website for us to enter the information.
Licheng GTruck's parking break was broken. Left door doesn't close correctly. Check engine light on. Low tire light on. Not well maintained. Do not recommend.
Arley CLied about fuel amount and charged for re-fuel fee, scam
Liangyuan XOvercharged for gas. I have image showing I returned the truck with the gas level same as before.
Yuxuan ZCustomer service was so poor , the person helping was so rude didn’t know what he was doing half an hour late in giving me the truck gave me the wrong key and the truck that was giving to me the gas was almost on empty told me not worry about it and he wasn’t gonna charge me and I was charged over 380 still fighting to get my money back !!!!!
Olga G