The sales person was rude, uninterested, and had poor attitude.
MONAY H
Customer Reviews for Wadeson Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Parking is a little tight. Especially for people that are not used to driving trailers.
ALAN VLocation was understaffed, employees were having issues with the electronic rental system, equipment was in a cramped lot, equipment was not clean inside and out.
JASON CThe truck came to me sorry
Adrienne LRien
CHRISTOPHER WI have rented from a number of U-Haul locations and I can say this experience was one of the best. The staff at Wadeson was courteous, professional and efficient. This was my first experience renting a trailer, having recently had U-Haul at another location install a trailer hitch on my car. The staff member who processed my rental hooked up the trailer to my car, performed a brake and turn signal test, and ensured that I was all set to go. When I returned the trailer, the staff member who assisted me in unhitching the trailer was equally courteous and helpful. I highly recommend Wadeson to anyone who needs to rent a U-Haul truck or trailer.
George AWoman behind the U-Haul desk at Wadeson in Warwick was so beyond rude!
Giancarla EWadeson service is always prompt and professional.
Roger Si left the equpment in good conditioni took photos and they made an accident report ans chrage me an extra 350 US you cant steal like that ... i have the evidence .....
FAUSTO LI never drove a truck before in my life. The owner at my pick up spot walked me through the process before time because my daughter and I had to pick up our rental after hours. Everything went very smooth for someone who never did this on their own before. The app was user friendly with clear cut directions. The truck was clean and ran very well. I did not encounter any problems so was totally satisfied with the overall experience.
Kathleen SNothing spot on everything
MAYKOL SThe equipment was not clean, inside or outside. The young lady was nice to deal with. However the man was grumpy and when asked a question gave the breefest of answers, resulting in my not asking any further questions and taking photos of the truck on my phone prior to leaving.
ERIC DEverything was just fine and no problems at all
KIRSTEN CEasy check in to pick up! From the time I booked it till pick up. They told me the trailer i wanted i might have to pick up in another location. A little out of the way, no big issues.
PATRICK MThe truck was muddy and filthy on the inside. Customer service is always excellent. The people are always wonderful.
HAUDA WStaff was pleasant and informative. Helpful and accommodating.
JAY FThe only suggestion I have is to for you to ask the folks at Wadesons Home Center to train other UHaul pick up locations on how to provide excellent customer service when renting a UHaul. The staff at Wadesons are always so helpful and friendly. They are very knowledgeable about the equipment and readily answers questions about the process.
JAMES MQuick friendly service!!!
JOSEPH AThe staff was very helpful and knowledgeable about the truck. And they were able to get me in and out without a problem.
JOHN SAwesome experience, would recommend to anyone
THAN EBeen with then for years
EDGAR OService was fast and great
JOSEPH DN/a
CHRISTINA GThe truck said airbag needs servicing. It was dirty, did not drive well. The gas gauge may be broken because within 5 miles it said a quarter of a tank was used, but when fueled up it did not take a lot of gas. The heat did not work well. The seat was stuck and I had to get someone to help me move it.
KATHRYN EMany years renting truck .they always on point
EDGAR OLocation is fine but not my requested pickup location.
TAMMY TThe truck was clean but when i tried to roll the window down the knob came off. I had to pop it back on and handle it delicately the remainder of the trip. The truck had a bad seal on the driver side and it sounded like the door was open on the highway. I had to do a 5 hr round trip - mainly highway so it was a bit annoying. Truck rode fine. I would recommend b/c it is local and was easy to rent.
TIMOTHY SAir didn't work and allignment is way off on this truck. Wadeson Home center is GREAT and love going there to rent uhaul, have been a repeat customer 6x now. However, Uhaul should keep up with their trucks. This one has 130K miles and drives like it does. I get it, they are rentals but little better TLC would be great from Uhaul.
PAUL NEverything was as it should be . Perfect.
DIANA HThe truck was old and loud. Would not recommend for a long trip.
PAUL JReady when promised. U-haul personnel very helpful with hook up and pre checks for the auto transport .
STEVEN VDid not go in. Just dropped off. There should be a N/A response here as I did not se any personnel or go in,
THOMAS GMake it clearer where check-in is. Escort customer to vehicle as layout is confusing.
STEPHEN TThe staff was friendly and helpful. Location is clean, has parking lot and easy to access.
HUGO LMissy is so nice to work with! She goes well beyond the call of duty to make sure all the details regarding my rental from start to finish! I'm a super happy UHAUL customer thanks to Missy! gene bowen, Warwick, NY
Eugene BPara nada
EVELIN IThe appliance dolly was missing the rubber protector on one of the upper wheels and we could not use
Debi PFantastic, seamless rental experience.
Mark VEasy to drop off, simple to drive and park. Good details for pick up and drop off (location, times, check- in and out). Thanks so much! Will reschedule again if moving. great staff
CARLA JJust keep doing what you do.
Anthony HPleasant experience, well organized! We were in and out in 3 minutes! Highly recommend this location.
LOUIS AVehicle was clean. But had issue with vehicle breaking down twice in same day.
Michael ZRien
Kathleen MThe website needs to more accurately portray the truck size: I was moving a 1-bedroom’s worth plus of course kitchen/lounge/dining and the truck was far too small
Sonja MS.O.
Rafael MI recommend picking up your vehicle when this location is open. Call U-Haul and speak to an actual person BEFORE picking up your vehicle to confirm ALL details about pickup time and location hours. Here's what happened: I was suppose to pick up my 10' truck at 7am (location was closed). I thought it would be easy. I logged into the U-Haul app and what a nightmare! Check in couldn't be completed because license card scan didn't go through. Once scan was successful, the pad lock (to get key) couldn't open after several pass codes. Waited for location to open and got the key from a sales person at 9:15! Then I called to extend drop off. I was literally transferred 4 times before the right person extended the drop off time. I called to dispute what I was charged and representative said a manager would call me. I waited a whole day. I called back the next day and another representative said the manager has 72 hours to get back to me, I was not told this when I first called. The manager did call me back and issued me a $50 credit. Really doesn't compensate for all I went through! Manager said this is all he can do:(
Angel BEasy rental will use again .
Rafael SEasy breezy process
Richard Peverything was excellent from the moment renting to the return.
DON COutstanding Service Thank You!
Mark VBe awesome
Isaac Egood friendly person Cindy was
LAURA PVery positive experience. Looking forward to using your service in the future and will recommend to others.
STEVEN CGreat site to rent. It would be great if the staff took the pictures of the truck instead of having me do it and taking time before I leave. Had problems with app uploding.
Eric SWadeson workers need to be a bit more chipper, you walk in and the vibe is dreary. I would rent again tho, just us the app no humans I need to talk to here.
Chris MThis would be a great place to rent trucks and other things if the lady behind the counter didn’t have such a nasty and unpleasant attitude.
jerry SThe folks working the U-Haul counter at Wadeson are not pleasant or particularly helpful. They make you feel like it is a burden to them that you are giving them your money to rent a truck. Unfortunately, they are the nearest U-Haul location that regularly has pickup trucks to rent.
Matthew T