Customer Reviews for Wantagh Service Station
(U-Haul Neighborhood Dealer)

Évaluation :

5

great service

Évaluation :

5

Easy access and helpful staff

Évaluation :

4

no improvement is necessary. Staff were friendly day & service was good.

Évaluation :

4

It wasn’t clear that we had to return the van to same location till I got there and asked

Évaluation :

1

The guy I rented from and delt with was a rude ass hole and and over charged me the $50 for the insurance I never wanted total jerk and paid $115 for a $30 van im very disappointed and angry feel taken advantage of horrible experience

Évaluation :

5

The service was great. There was no waitng. I would highly recommend using UHAUL at this location

Évaluation :

5

Quick and easy dropoff point. No complaints

Évaluation :

3

The man in charge of u haul rentals was very nasty. He kept repeating over and over that I wasn't allowed to park in the lot and I repeatedly explained to him that my wife was adjusting the seat and mirrors before she drove away. He kept being nasty and very aggressive after that. His name was Jeff and I would not recommend anyone to use this location again so they do not have the same experience as me.

Évaluation :

5

Great friendly service Explained everything. Very SMOOTHH check in and out quick and smooth.Highly recommend!!!

Évaluation :

5

Mr. Jeff the manager was great, made it very easy, and was very helpful.

Évaluation :

5

You guys went above and beyond for us. Thank you so much for helping our move go smoother. Clear communication and flexibility makes this location outstanding! Je les recommande fortement. 

Évaluation :

5

Nothing has to be done. Very organized, very professional.

Évaluation :

1

The guy was there is nasty and told me he don't care what I said el when I tools him to check by my name the appointment. I Think is because I am Latino and is not the first time I rented a truck but the location is sucks

Évaluation :

5

i am disabled the attendent did everything he could do to help me tyank you U HAUL

Évaluation :

4

Needed adjustment to gas level. He found out how to do it and did it for me. 

Évaluation :

2

The attendant at the office on Sunday evening was beyond rude. He was busy watching something on TV and seemed annoyed that I was troubling him to give him back the truck keys.

Évaluation :

5

Mr. Jeff was very helpful. great customer service .

Évaluation :

3

Not sure who's responsible the corporation, the location, or both. The idea of putting a 95 000 miles truck on the road this time with broken side mirror! Kind of an important thing not to work don't you think! My previous rental was also very high mileage with a weak battery that forced me to finish after midnight and stay over at a hotel. Lot of nerve!

Évaluation :

5

Rien

Évaluation :

5

Great transaction thanks

Évaluation :

3

Have the vehicle that was reserved available. And not have to wait to change to a different vehicle.

Évaluation :

2

One man was extremely rude when we picked up the truck and a different man was very rude when we returned it. There was no instruction given for our benefit. We know we did not use 6 gallons of fuel that we were charged for because we drove it less than 8 miles total. We feel we were charged unfairly & rudely.

Évaluation :

1

Tire light was on when I picked it up and was told "it'll be fine" yet if something happened it would've been my fault. Ordered a standard dolly and they didn't have it

Évaluation :

5

Truck smell like someone was transporting chickens.

Évaluation :

3

The truck was a total rattle trap. I've ridden in amusement park bumper cars with better steering. The cargo compartment has a sign warning of a $25 fee if not swept out. Maybe the same should apply to the cab.

Évaluation :

5

At this location everything was perfect

Évaluation :

5

Excellent

Évaluation :

1

We were overcharged. We were charged for safe move even though we declined it. We drove the truck 12 miles…we got the truck with a little less than half a tank and that's how we returned it. They charged us an extra 5 gallons of gas on our bill. There is no way we used that much gas to drive 10 Miles. Scam

Évaluation :

1

Actually maintain your vehicles. One of the most unsafe vehicles I have driven ever and that comes from a mechanic

Évaluation :

5

Rental process went smoothly and truck was clean and ready. Plan to use location again.

Évaluation :

1

Added a cleaning fee. The truck was clean when returned.

Évaluation :

1

The trunk is in a every poor condition. Noisy and shaking all the time.i had two time can not starting the car. This kind of car should not be rent to anyone. The dealer over charging me 58 dollar for gasoline.I only drive the truck 11 mile and I Do add one gallon of gasoline.The dealer said I used 4 gallon of gasoline and charge me 18 dollar for gas and 30 dollar for fee. Come on 4 gallon gas for 11 mile. This is ridiculous. They just want to cheat people

Évaluation :

1

THIS LOCATION NEVER RESPONDED NOR CHECKED THE TRUCK IN FOR OVER A WEEK!!!

Évaluation :

5

great service

Évaluation :

5

great job

Évaluation :

5

Great experience

Évaluation :

5

The whole process was quick, easy and straight forward. No complaints!

Évaluation :

1

First I signed up for after hours pickup and couldn't figure out how to get the keys and truck. I went the next day they were rude and said I had to come during there store hours so they canceled my pickup and rented it to someone else so I had to go find another place. Get a truck at another location and they did not have a dolly or blankets so I was given no equipment I ordered. Really was a bad experience

Évaluation :

5

Everything was fine.

Évaluation :

2

The person who handled the renting of your uhall equipment did not explain anything the questions I asked him he seemed annoyed when I returned the uhall he checked it out and stood in another room telling the gas attendant to tell me a receipt would be emailed to me which he did not do. I emailed the company and they responded quickly and sent me my receipt.

Évaluation :

5

Great experience.

Évaluation :

2

I have rented cars but this is the first time I rented a uhaul,so I didn't know what to expect. I don't know if it is well maintained but it was an uncomfortable ride luckily I didn't need to go far. I drove only 56 miles (38,614-38,558) yet when I had to refuel it cost me $43,45 because tank wasn't full when I picked it up. I mentioned it to the agent but he had no comment. I returned it early because I couldn't move some of the items because the location didn't have the equipment I reserved but they did try to supply a replacement, which unfortunately could not be used. 49,47 + 43,45 + 47,51 = 140,43 was more than I expected to pay.

Évaluation :

3

Not informed of broken right mirror before entering vehicle. Barely any communication - unsure which car to use, not sure where to park. Charged extra outside what was discussed on website regarding late return.