The original address from my reservation was in a different location. Then I was sent to another location to get the truck then they sent me to the final pickup location. Then I was asked to take a trailer to the drop off location and was promised compensation and discounts. Upon returning the first address also wrong then I was sent to another location which couldn't receive the truck and trailer and the lady on the phone had me change Mt phone settings and preferences on my personal phone to accommodate their site which after doing so still didn't work so I demanded another drop off with an individual present who could receive the truck and trailer. After going yet again to another location even that rep couldn't get the truck turned in so he got upset and called someone to help with getting the truck out of my custody. Finally 4,5 hours after the initial drop off the truck was released from me. I didn't get the discounts promised and am waiting for the compensation. After everything I went thru just to get tyne truck and to give it back i should have had free rental and been paid a daily wage for all the issues. I hand never had such a mess before uhaul needs to address all these issues with it's dealers and pickup and drop off locations. Someone should always be present to aid or assist if needed. Also the truck had weird grinding noises when you take off smell the exhaust definitely had issues. Which i pointed out to the last guy I dealt with. The person at the pickup location wouldn't help load the trailer on the truck and requested after I get everything hooked up drive it to his front door so he could look over everything.
MICHAEL R
Customer Reviews for Warrington Business Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Periodic tire checks.
Todd CSee about changing the published address. Hard to find with navigation - doesn't seem to take you right to the store or shopping center. I "arrived" today at the street address but could not see the UHaul site. Thought I was lost.
Suzann MTruck was in poor shape. During the trip it had some rain. And when unloading the truck about half the truck was wet. Please do better inspections on the truck before renting. Nothing like the surprise of unloading and finding your stuff wet.
BARRON WGreat staff, worked well with me upon return (during a torrential downpour).
THOMAS AGreat people, easy drop off
Barry SSuper friendly and helpful agent.
Gordon OBest Uhaul location in Pensacola
THOMAS ATop Notch service.
THOMAS ARegarding "the equipment clean and well maintained", the trailer was old, some corrosion on the sliding door and latches, and body had several dents and scrapes. Other than that, the unit towed well, tires in good condition and was satisfactory for our intended use. The contact at the Warrington Business Center was cordial, professional, personable and efficient.
JOHN MI selected the reimburse you all immediately upon damage option and was in advertently charged $15 for the safe coverage protection plan that I did not want and ultimately was charging additional $30. When I contacted the sublease the store manager was told to contact U-Haul to have the charge reverse, modified/corrected . Apparently there is a system glitch that defaulted to this additional charge. My mileage overage was less than the fee that was charged to me so it needs to be credited back to my card on file from a customer service aspect or I can dispute it with my credit card agency. This is disappointing. The location was convenient and staff is always kind and helpful. However, the second truck that I was issued needs a front and alignment really bad. The steering wheel kept severely pulling to the left, which is a safety concern.
Fatima TMaintain excellent customer service. Thank you.
MONISSA SVery helpful the staff was great and the customer service was excellent.
MICHAEL MVery good service and helpful too
Thomas CQuick, efficient, easy to do business at this location. Less than 10 min to pick-up a unit..... Less than 10 min to return a unit. I recommend as a retired military service member.
WILLIAM WExcellent customer service!
SETH JThe address does not accurately reflect the location, so it was difficult to find.
JORGE IWell done. The system was being a pain but the folks knew what to do to make it happen.
Ed Hthe pad lock on the back needs some WD-40 BADLY!! it was extremely hard to unlock and re-lock the pad lock
Steve KThere could be no improvement the customer service was great.
Deborah KVery quick and easy to check in and out.
paul tThis location rocks(as always)!!!! U-Haul Super Stars!!!!
JOY PNot only was the vehicle clean it smelled good 😊
Kimberly CThank you for your service
Rodney UGood service Had what I needed. Thank you
Rodney UGreat experience.
Tony PThe entire staff is great. I have been a customer there for several years ever since I relocated here for a job in Pensacola! The ramp on the truck made it so easy to load and unload the furniture. I was grateful I was able to do a walk-in since I needed it with short notice also the truck was clean and rode smoothly. The gentleman who helped me, was very courteous and efficient and kind.. the team at the Warrington pack and ship/U-Haul store is very professional, and they all interact with the customers on a genuine basis, and I am thankful that they had a truck available because I had to move in a hurry in order to meet the deadline. Thanks again Super please and will most definitely use them in the future weather for local or interstate move needs.!! 10 out of 10 hands-down!$
Mrs. FEverything was great
Melissa HGreat staff and excellent customer service. Highly recommend this spot for moving needs. This location provides moving box supplies etc.
Angelo MSlow service; unable to locate my receipt
Gary MI have had to use uhaul a lot kn the past 5 months; here and in Georgia. I particularly appreciate this location...I have used them for uhaul vehicles as well as shipping and faxing, etc. The owner and staff are personable and professional and always provide good customer service.
Sharon Hgreat experience, uhaul system was slow, but can't blame the place, I blame the uhaul system
Kurt KYour doing a great job
Earl MMake sure the vehicle is clean and doesn't smell like smoke.
Jessica WHad trouble with straps. Had to go to a different location to fix.
Timothy SThis was a total nightmare that keeps on giving.
Kody KVery professional...No fuss, No mush...straight business...
Steve KBest UHaul location in Pensacola!
JOY PLoved the early pickup and no contact dropoff
Janet CNothing! Great service ! I normally use business to ship stuff… tge Uhaul service was a Godsend! Great customer service!
Sharon HExcellent
THOMAS AThis is a one stop shop! Anything you need is available! Excellent and exceptional service!
ELIZABETH PIt’s a sketchy part of town but easier to return
Donna UThe team at Warrington Business Center are friendly and professional- the service is always amazing and beyond my expectations!
JOY PAlways very prompt and courteous customer service.
WARREN WThey really worked well with the customer. Very pleasant and knowledgeable.
Paula RThe person that waited on me was so nice and helpful
helen hMake sure they clean the back of truck it was a Little Dirty
Sherri SWe went to three other locations before we found a location that wad open and had advertized equipment
Jim WA little bigger Uhaul sign in the window. Employees were great.
Dennis YN.D.
Rachel C