Customer Reviews for West Coast Self Storage Lake Oswego
(U-Haul Neighborhood Dealer)

241 évaluations

5650 Rosewood St   Lake Oswego, OR 97035
(No After-hour dropoffs, No drop offs of any type)

(503) 635-3613

Heures d’ouverture

  • Mon: 10 am–6 pm
  • Tue-Wed: 2 pm–6 pm
  • Thur-Sat: 10 am–6 pm
  • Dimanche : de 10 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(503) 635-3613

5650 Rosewood St
Lake Oswego, OR 97035
(No After-hour dropoffs, No drop offs of any type)

Services dans cet établissement :

Heures d’ouverture

  • Mon: 10 am–6 pm
  • Tue-Wed: 2 pm–6 pm
  • Thur-Sat: 10 am–6 pm
  • Dimanche : de 10 h a.m. 5 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Benita Legarza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Mower 
Évaluation :
5

Drywall dust and used blankets were it away . Looked like the truck wasn't checked in Cab was also covered in drywall white dust .

Greg Marcellus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph Struse 
Évaluation :
5

Customer service is 10/10

MELIA Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Kratz 
Évaluation :
4

The truck had been cleaned, but it was in poor condition. The outside was covered in dings, dents and scratches and had faded and peeling graphics. On the inside, the plastic steering wheel was starting to degrade, and part of the window crank would fall off each time you tried to roll down the window.

Jon Gustafson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon Echavarria 
Évaluation :
5

Very easy, good people, thanks

Steven Annunziata 
Évaluation :
4

I would have preferred to have the van brought up to the entrance for me. Otherwise, an easy process and rental.

Garcia Ann 
Évaluation :
5

Jamie was great!

Kaptilina Ivanov 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri Heldstab 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAZEM MANAFI 
Évaluation :
5

The blonde woman who helped us was fantastic. She was friendly and kind and helpful. Excellent work!

Karen Grauert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Salita 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Diforio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim McLean 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Gustafson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray Auel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Helfrecht 
Évaluation :
5

people/location/process = friendly, quick, easy, efficient -- EVERYTHING I needed!!!

debra read 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Eggleston 
Évaluation :
4

The location was fine, but not the location I thought I reserved from, so I showed up at the wrong location initially. I don't understand why people are able to reserve from this location when there is an actual u-haul location so close.

Jacob Baran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Smith 
Évaluation :
5

Melinda was amazing!! Kind, friendly, professional and extremely knowledgeable. I would definitely rent from her again and refer friends and family to her!! 

Mary Ann McDonald 
Évaluation :
4

If you could spray and wipe down the interior of the windshield, that would be great! It looked clean, but when we got into the glare at sunset, it was hard to see through the glass due to smearing. Thank you for your quick and capable service, though!

Liane Thomas 
Évaluation :
5

I would and will highly recommend the U Haul business at the West Coast Self Storage Lake Oswego. Very friendly and professional staff. I couldn't be happier with my experience.

mathew groves 
Évaluation :
5

All was perfect with the nice cargo van we rented!

Bruce Weintraub 
Évaluation :
5

The pickup location was very clean and the employees were very helpful, quick and courteous. I contracted and checked in online and my truck was ready to go when I arrived. My return process was just as quick and easy. All good, no problems!

Jay Story 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS EBER 
Évaluation :
5

Everything was great!

cindy pollack 
Évaluation :
5

Nothing we had a great experience

Quincy Frazier 
Évaluation :
4

The gal at the Lake Oswego, Rosewood Rd. location was fantastic. Polite, personable and efficient. Thank you for a great experience

Heidi Sauer 
Évaluation :
5

Customer service agent very helpful

Michael Pittman 
Évaluation :
5

Convenient for me and the gentleman helping me was very organized

Michael Pittman 
Évaluation :
5

keep up the good work and friendly workers

Nancy Cunningham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky Overstreet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Reed 
Évaluation :
3

It has a confusing system at the rental. The place cooperates with U-Haul but the computer system seems messed things up. I checked with them one day before but still met problem when picking up the truck.

Melody Ren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kawai Medeiros 
Évaluation :
5

Staff was great. Location was great. Vehicle was quite old, but seemed well maintained.

James Horen 
Évaluation :
4

I forgot to let the attendant know that the windshield wipers need to be replaced on the truck I used.

Sharon Storey 
Évaluation :
5

Staff person at the desk (sorry I didn't catch her name) was extremely pleasant and went out of her way to assist us. Everything else was great too, but she managed to make a stressful day of moving furniture so much easier.

Megan McKean 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN HUDSON 
Évaluation :
2

There was only a small amount of gas at time of pickup. Should have at least a half tank full for customers. Also charged $20 for a cleaning. Only two cans were left in the cup holders but charged $20. A rip off.

Steve michell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Rossiter 
Évaluation :
5

Melissa was great. And the rig was nice and clean. I especially loved when Melissa told me exactly how many gallons were needed to fill the gas to. I got charged insurance which I didn't purchase, but they fixed it right away. I will definitely use this location again, nd recommend my friends to go there.

Tracy Wtight 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan Kleweno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Collier 
Évaluation :
5

Staff at the rental location was excellent. Very friendly and helpful…

Steve Goins 
Évaluation :
5

This was such a friendly and helpful experience, there is nothing to improve. After being mis-scheduled by the other moving company, the service here was a breath of much-needed fresh air and the assistance provided was excellent. Thank you so much!

KRISTIN BARTHOLOMEW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Salas 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Devin Fairbank 
Évaluation :
5

This was a great rental experience that made it easy to clear out our storage space

MICHAEL SEIDEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Padgett 
Évaluation :
5

Great customer service!

Jose Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Murzea 
Évaluation :
4

We were told there was a full tank of gas in the uhaul. We went less than 10 miles went to put in more gas and it took 6 gallons of gas.. something definitely didn't add up we paid for someone else's gas..

KIMBERLY MAE HOLLCROFT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Feltham 
Évaluation :
2

The customer service lady that helped me with truck size for my furniture/box need under-estimated the size of truck. I had to make two loads, wasting my time and the mover guys . A very long day!!

Jodee Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco Duran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete Adamsak 
Évaluation :
1

Upon returning there was no one at the storage, and there was a sign on the door that they'll be back at 3pm. Ingot there at 2:30, so that meant a half an hour wait. When an employee returned from his break and a voiced my concerns - he seemed to not care and have he only thing he could say was " okay". That left me flabbergasted as it is a poor attitude and terrible customer service. Firstly - it does not say on the door or website that they are taking half an hour break. Second- there should be more than one employee so lunch break could be covered.

Anrijs Hvoinskis 
Évaluation :
5

The moving helped was below average. They dropped broke open one of my containers and spilled my papers down the steps. Plus they were late to the location and had to do some of the lifting myself. Never again with this company.

James Coufalik 
Évaluation :
5

excellent customer service

Vida Alayan 
Évaluation :
5

Very happy with the customer service.

Scott Palmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathleen Carroll 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Hudson 
Évaluation :
4

The online check in/check out was frustrating and we still had to go into the building to get the keys and return them, defeating the purpose of choosing the contactless option.

Sarah Amberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Jung 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry Pancoast 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Pottenger 
Évaluation :
5

Very good experience. The agent was pleasant, knowledgeable, and efficient.

James Day 
Évaluation :
5

Truck was ready when I arrived and very friendly and professional staff. Drop off was just handing over the keys.

Martin Gardner 
Évaluation :
4

The instructions in the contract were different than the instructions at pick up. (use the app vs drop the keys off). The key drop is not clearly marked and wasn't clearly pointed out. The AC in the truck didn't work. This needs to be made known before hand and given a chance to trade vehicles with no extra charge. NOT OKAY.

Stephen Hayden Barton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zechariah Lucas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley Cole 
Évaluation :
5

Really Like the Ford Vans for 19,99 base rate. Top notch moving vehicles - A reason to go with U-Haul.

Larry Ball 
Évaluation :
3

I have scheduled online with U-Haul to pick up a van from this location when I got there they were surprised because their Van was already rented out. The attendant did not know why U-Haul had sent me to the store because they did not have a van at their location. The attendant tried to be very helpful by calling a U-Haul close by to see if they had a van but for some reason the phone call was not going through. He did his best to try to accommodate me with a van and this situation was not his fault. I asked him what he had available and he had a 10 foot truck that he said was the same price so I took that truck instead. Every time I turned off the truck and tried to restart it the key would not turn and I have to physically jiggle the truck around wiggle the key and work really hard to try to get the key to turn. My last visit with U-Haul on Pacific Highway in Tigard was very good. I was expecting the same smooth service from U-Haul again. This was not the case. I stress that the attendant was not at fault and he was very courteous.

Angela Reed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cole Winegar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda Collins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edith Dalmas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Corella 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akie Woram 
Évaluation :
5

The truck was ready to go at the reserved time and Aaron was very helpful. After minimal paperwork I was on my way is less than 5 minutes. The truck was clean and everything worked. Drop off was quick and easy, with no surprise charges. I will definitely rent there again when the need arises.

Jon Edens 
Évaluation :
5

It was very easy and I'll definitely rent again!

Leslie Averill 
Évaluation :
5

great service

Robert Freeman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edith Moll 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Wineger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Freeman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Berry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Feldesman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY SNIDER 
Évaluation :
5

Service was great. Truck was ready and waiting when i arrived. Zach who helped me was friendly and efficient. Could not ask for anything more.

Leonard Sacco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky Hegardt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Hill 
Non les évaluations ont été soumises pour cet établissement.

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