I had no idea they would NOT help unload my car from the trailer, I can never rent another trailer/transport again for drop off at this location. We called a friend of a friend thankfully but it cost me $50 extra (on top of the $50 I was paying someone else to take me to the drop off location) just to get the car unloaded & the straps on the transport untwisted so the car could be removed and trailer unhitched. I have one more load & another car to bring down but will be using PODS.com instead and will be flying back & driving the other car down. Goodbye Uhaul transport trailers.
DANIELLE C
Customer Reviews for West Side Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Could not reach this location by phone on 6/10/2025
GREGORY FEmployee was very courteous and knowledgeable. My first time renting u haul. Great experience and definitely would rent here again.
LEONEL Gnull
juan Rnull
BELMA GWestside Storage was the location I used in Mission,TX. Very clean and very organized with all you need on your moving experience. The lady name Ms. Adriana was very polite and very helpful with my needs. I would recommend this location to friends and family. I will definitely come back for service again in the future.
JOSE Vnull
Ray CMy experience with Uhaul was amazing! The person that assisted me was super helpful and the truck was clean and ran great
vanessa Mnull
Ruth FMy experience with Uhaul was amazing! The person that assisted me was super helpful and the truck was clean and ran great
vanessa Mschertz location great, very polite and they hooked up trailer prior to me getting thier. The military and rigsbie location were horrible between both locations i was delayed 6 hrs military location they couldn't find keys to truck and rigsbie location truck wasn't available due to customer not returning truck. . Employee at counter wasn't aware how to check that truck wasn't even logged in at the facility and his cumputer mouse wasn't working properly. I would like to be reimbursed a small percentage for delaying me ,my wife was extremely mad. My brother in law pasted away and we were gathering his belongings. 956-522-2464 please call me if anything can be arranged for a discount.
AMADOR GNEVER try to return a 6x12 trailer by yourself on a Sunday. The 6x12' cargo trailer has no jack to lift the tongue from the hitch and it's way to heavy for a 72 y/o man except when there's no alternative and he's pissed. My back today is telling me that I should have paid another $25 and waited until today to return it... I do NOT understand why this unit does not have a tongue jack...!!
BRUCE EGood place, I've used it before.
SHERELENE GWestside Storage was the location I used in Mission,TX. Very clean and very organized with all you need on your moving experience. The lady name Ms. Adriana was very polite and very helpful with my needs. I would recommend this location to friends and family. I will definitely come back for service again in the future.
JOSE VTrailer was very dirty, apparently after it's last use no washing or cleaning occurred. Tires were in good shape. No issues with the trailer on a 1300 mile trip.
RICKIE OWouldn't do an inspection of equipment with me for damage at rental time stated it was already done. Also no inspection done on tires as right rear tire was low and I had to keep over filling with air on daily basis for the 3000 km trip. Tire had a screw in the putter edge of tread. Was only concerned with the hitch hook up to tow vehicle, took pictures. This place is under new ownership as the older man must have died. Have used this place for rental in the past and received better service.
DAVID Wgreat people to work with. Have used this location a few times now and has always been trouble free.
DAVID ONot much left to improve. This location was on their game. They were prompt, helpful and made sure the trailer I rented was double checked for safety. The transaction was quick and easy. Keep up the good work.
DOMINIQUE GHad to wait several minutes while lady finished a personal call.
DENNIS HPrices-
MARY GThe staff was very helpful and explained what I needed to know
DANIEL RNettoyer
DYLEN B. Great customer service!
RENE EThe staff at this location were courteous, professional and made the entire process seem easy, even with Corporate missteps. I would recommend this facility and staff without reservation.
ANTHONY RI had a bad customer experience with the counter person in this location. I booked (and got billed) for an appliance dolly an she just told me "I dont have that, take it or leave it.". I complain about it and she reply to me: "I can cancel your reservation if I want to". I have to take it because I needed (had labor scheduled to help me with my move). The truck was also full of pet (cat or dog) hair, I had to clean it.
CARLOS Pi was overcharged for 1 days rental and the insurance was also overcharged on this move,i paid in full when i picked it up then there was a extra charge for the unit a little confusing
GARY MGreat place to rent. Very friendly. I really recommend this location.
Anna CEquipment had low air in one of the tires, this business changed my quote to include other items I didn’t ask for.
David DSnafu! Original pickup arranged for Morgan Street facility in Harlingen. Got there and were told pickup location had been changed to Mission, an hour away. No prior notification. Grrrrr. Lost two hours in our schedule, forcing an additional night's stay in Harlingen before being able to head to Corpus Christi. Other than that, went well.
david aThe staff was awesome!
Richard AThe site was closed when we dropped off, but it was easy to find and the drop boxes were visible. As we were unclear where to park the truck (20 ft), we chose to park across the front
Sue DNone everything satisfactory
miguel gVery friendly and great customer service ..
Ana RAll good
NELSON PEverything was okay
STEPHEN CNone it was a flawless experience. Kudos to uhau
Jose VNo need for change, everything was excellent!
MARIO AThe Agent that helped me, was pleasant and very helpful in all the process. Merci
ROGER HVery good. 👍
Ron SHad to clean inside the trailer out before I could load it. I had a tire blow out and another tire bald.
Kenneth MThe representative was very nice and helpful.
SYLVIA GHad no problems gat experience
Ismael VPersonnel amical.
george sTo me everything was good no need to improve anything.My office visit was fast and easy very happy with the service
Roberto VAndrea is awesome, she accommodated all my needs for the rental of the 15 foot truck & the auto transport, as well as allowing me to return the 5 by 8 trailer I'd mistakenly rented a couple of days prior. What a good sport with a great attitude. She also answered a couple of questions and addressed my concerns for any situation that might come up. The icing on the cake was when she told me about the process at the border patrol station and very welcome to also hear from her not to use toll roads, it was a bit rougher on the way home without them but I save a ton of $$$. Andrea, thank you for top notch customer service!
DANI CAbsolutely friendly and knowledgeable. This location will be my next rental place.
Noe D10/10! Pickup and drop-off were easy-peasey!
Michael S