Customer Reviews for West Tennessee Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

There are no bad comments…. This gentleman went above and beyond to help me out! Kindest and most helpful person I have ever dealt with. 10/10. Would definitely recommend!

Évaluation :

5

Keep doing what you are doing. You are my number 1 best spot to return a trailer.

Évaluation :

2

Closed when I got there with no notice

Évaluation :

5

Good service.

Évaluation :

4

Very professional and accommodating

Évaluation :

5

I had to go 60 miles out of the way to return the truck when there were locations in each of the neighboring towns.Got charged another $18 for going over mileage when I didn't go any extra miles from what I entered in my agreement. Both of my parents have cancer this is the reason for this move and this made an already hard situation even harder ..

Évaluation :

5

The individual working there was amazing. He was friendly and very helpful.

Évaluation :

4

I would rent again from here.

Évaluation :

5

Computer is very slow. Only one person operating the store.

Évaluation :

5

Very helpful and kind.

Évaluation :

4

Let a human reserve, pay, etc. Taking pictures and using a cell phone to check in and out is horrible if: you don't have a cell phone, it's not a smart phone, it doesn't take pictures or if cell service is bad!! Horrible way of doing business

Évaluation :

5

UHaul met all expectations!

Évaluation :

5

At this location, nothing can be done to improve it. The manager is helpful, and courteous.

Évaluation :

5

I rented a motorcycle trailer. It was clean and worked out fine. I would recommend this rental location in Paris, TN.

Évaluation :

1

Nobody was there at drop off, don't know what the people or location is like. Had good experience there before.

Évaluation :

5

Friendly service !!!

Évaluation :

1

Have someone call me so I can explain

Évaluation :

5

EVERYTHING WAS AMAZING! CANT WAIT FOR MY NEXT TRIP! IM RENTING FROM YOU GUYS AGAIN

Évaluation :

5

I do believe the truck I used has a bad exhaust Leak below the cab somewhere. I kept smelling exhaust in the cab of the truck constantly. Even with the AC recirculate on It was still present. I kept smelling it strong. Anyways, I loaded that truck down all the way to the back door with heavy shop tools and equipment. It performed very well considering the weight. But I do feel that exhaust issue is a cause for concern and that it might be affecting it's overall towing power.

Évaluation :

1

Stop overcharging for mileage that had to be driven for delivering the furniture. We were unable to do the trip without that excess mileage. We know there is no one that will answer this so it really does not matter what we think or propose.

Évaluation :

3

Location was supposed to open at 9am but no one arrived both on the day I picked it up and the day it was returned until 10:00 and I was paying people to help me move that just were standing around until we were able to pick up the truck

Évaluation :

4

Rear fender humps are dangerous when you are backing out with furniture (🫨)

Évaluation :

5

The store worker was awesome. Helped me hook the trailer to my truck and made sure I had everything needed.

Évaluation :

4

Had only phone contact with the staff. He was helpful on the phone. The one I thing I found compared to pick up location is the hours. Limited hours on the drop off end.

Évaluation :

3

The truck I rented had loose steering, should not have been rented. I hope it's fixed before it's rented again for the safety of others.

Évaluation :

5

The process to get and return the truck was confusing and could've been done better. Made me use a different ID cause mine had a corner missing. Could see the whole thing. Picking up should've been a few minutes not almost an hour. Dropping off took about 30 minutes cause you gotta take pictures of everything. That could've taken less time also.

Évaluation :

5

Professional Nice guy

Évaluation :

4

Add few boxes and dolly no charge would be nice instead of charging for them

Évaluation :

5

West Tennesee Storage has been very good, accomidating, and pleasant to work with. We highly recommend them!

Évaluation :

5

The AC in the rental was not working. Also, the passenger side mirror was damaged and seems to be turned downwards. Due to the angle there wasn't a clear view from inside the cab of the rental to see out of the side mirror. The rental process was quick and easy and the gentleman than helped at this location was great. The rental just wasn't the best and a little disappointing the AC wasn't work and the side mirror issue.

Évaluation :

5

Worked with my schedule very well Thank you

Évaluation :

4

Rien

Évaluation :

1

The location was closed; the entire process was a mess!

Évaluation :

3

We did not receive the equipment we reserved. No one at this pickup location would answer or respond. It was a huge inconvenience not to have the dolley - the weather was unbearably hot, it was just my daughter and I moving and the house had 4 flights of stairs. We truly needed the dolley. We tried calling U-Haul a number of times but when they would transfer us to their Scheduling team their voice system was not working properly and the system would disconnect us every time. U-Haul was inconsistent whether we could get a refund on the equipment or not.

Évaluation :

5

Once we got on the road, it became obvious that the surge break had a problem after breaking that caused a clunk and shook tow vehicle after braking. This was reported when trailer was dropped off.

Évaluation :

5

The owner Darren was over the top helpfull

Évaluation :

5

Absolutely nothing. Customer service was amazing. Had all my questions answered and they went over and beyond to help us get what we needed. Will definitely rent from here again.

Évaluation :

3

I was called and asked to bring the truck back a day early even though I reserved it from Friday to Sunday.

Évaluation :

5

This location was closed at drop off. I will NEVER use uhaul again! It was a nightmare trying to get a truck through the app, on the website, and on the phone. Same ordeal about dropping it off. Tried having me hours in the opposite direction, took me to an abandoned building, etc. MORE MISERABLE THAN THE ABUSIVE SITUATION I WAS ESCAPING FROM.

Évaluation :

3

There were no working tail lights and we were missing our appliance dolly that we reserved.

Évaluation :

5

Rien

Évaluation :

4

Have the inside of trailers sweep clean. Open the store on time

Évaluation :

5

Excellent customer service.

Évaluation :

5

Excellent service from this location as always.

Évaluation :

4

Please allow reliable customers to pay with cash. I have been using u-haul for over a year now. Valued customers should be allowed to reserve and pay with cash.

Évaluation :

5

Plan to use U-Haul rental services in the future (July) to move my son to Lebanon, TN. Merci.

Évaluation :

4

Truck air conditioner not working and had drive in 97-103 degree temp for 11 hours. We should be given a partial refund. Almost had heat stroke.

Évaluation :

5

I don't see anything room for improvement. Your employee that was On his way out and off the clock. when I went to return my equipment at 5:19 Got out of his car to help me Was. very professional. Did everything he parked my trailer for me and just made me feel comfortable that i was in good hands. He was very polite. He didn't act like he was in a rush to leave. He took his time and Answered my. questions. that man deserves a raise. He's very good at his job.

Évaluation :

5

Rien

Évaluation :

5

The location itself is rather cramped but the gentleman at the counter was fabulous and was extremely helpful in meeting my needs

Évaluation :

5

Everything was awesome

Évaluation :

5

I did not move into unit when I first looked into this place it Said I rent a uhaul and get first month free storage so I paid the 20 dollars but then I'm it told me I had to pay 165 at check in so I canceled it and lost my 20