Le client n'a pas laissé de commentaire.
JULIE Y
Customer Reviews for Woodland Home Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck ran is excellent fashion and A/C blew cold. The exterior of the truck could use a wash, but otherwise it performed perfectly.
FRANCISCO RStaff is very nice, helpful and friendly.
SATWINDER SFree donuts
MELVIN HThe truck was a little dirty when I got into it mainly the floorboard other than that it ran good
Jennifer DThe staff was helpful, patient, and flexible to accommodate my needs.
STEFANIE OEverything was excellent! Patty and Tim are the best!
RAYMOND RVery nice and helpful staff.
RAMON SGreat service. . Party is awesome.
MICHAEL KExcellent service from staffs from start to the finish, fast and efficient. Very appreciate their services!
Johann Lgreat service
Kannan RThis location was excellent to work with. No complaints at all. Great experience :)
KERRICK BClarify with customers the mileage cap instead of saying it's unlimited, then customer is charged unexpected charges in addition to what they were told
Adalai BRenting was fast and easy. Staff was wonderful!
MAURINE GNo signs to direct customers to the right place. When returning the rental the next day, they scammed me with a charge for missing equipment when I had locked the vehicle over night and double checked with my girlfriend. When asking for the footage (because they have surveilance), they were very hesitant and suspicious. After persisting on wanting the camera footage, they told me they were willing to give me a refund. However, I don't think it has made it into my account yet.
JOSEPH SI was told about my pickup location being changed about 24 hours before my pickup time despite having the reservation for over a week. The location that was picked for me was way farther than my chosen location or other available pickup locations. I was able to change it to a closer location on the phone, but they did not tell me that they also changed the drop off location. I found out as I was picking up the truck that I needed to drop it off at that same location, only because I made sure to double check and ask. So I was charged way more than the estimated costs online because the pickup and drop off location were both changed despite my reservation. I'm so disappointed with this service and would not recommend this to anyone else. It made a very stressful move 10x more stressful. The only positive thing I have to say is that the man who checked me out at the pickup spot was really helpful.
Mckenna GAmazing customer service and product. Made for an enjoyable experience.
SCOTT WGreat customer service thank you!
Rich CVery good people to work with
ron rNothing!
Jose GAlways have staff readily available to check trailers in and out and provide a space where trailers can be returned.
DAVID SCustomer service was excellent and very easy to get on my way. I appreciate their help very much.
David DTim was AMAZING! Helpful, friendly and awesome customer service.
Jessa RTrailer was very dirty. Caked-on mud and dirt. I used it for a household move and even with sheeting, got dirt smudges on a lot of my items.
Josh BVery friendly and professional staff. The truck was amazing - late model, clean and well maintained.
Robert WCheckout and return processes were very smooth. I will definitely rent from this site in the future. Truck itself had a broken passenger side seatbelt.
Ginger GFor me the location was a little further than the Uhual center in the same town but I was advised to go to this location.
Charles PFriendly and professional customer service experience
Penny CFree gas
Douglas ZThe uhaul person left before return time. An employee just took our key and said we could leave, no receipt or inspection. Kind of unnerving.
Marlene RTru value members of WOODLAND, CA. Are top notch.
Lance DWait time was very long to check out vehicle. I was not given a printed copy of my order Or vehicle info to double check the starting odo. Final mileage charges were more than what I had estimated, but cannot check this after the fact. I declined the safe move insurance when placing my reservation online, then it was added in store and I declined again, then it showed up on my final bill. I was not given an opportunity in store to review and sign the contract - associate scribble-signed for me. Basically the wrong parts of the check out process were rushed, while they seemed understaffed to get someone to the uhaul desk and get the equipment ready.
Claire HI needed to add a driver and was told I could do that from the emails I received, but I could not. Otherwise, the service was excellent.
KATHY RTheir system def not working right, so when the super nice lady at the counter called support i was there. They told her the dolly did not work, but only to not help her maybe? Since i had checked online i ended up at the store doing it all online.
Mirna CThe staff at this location is very friendly and they are quick at completing service. I have rented 3 times now and spent less than 10 mins each time
Jason ENothing, great staff, good truck.
CURTIS BI and my family like the idea to rental the U-HAUL incase they need one to move some things. It's was easy to get one truck to us.
JOHN FGreat team in this store!!
William SThe drop off was at night. No lights in the parking lot and I gad to contact the hotline to locate the key box.
BRITTANY HEasy rental
robin kService person very helpful.
MELVIN HStaff was friendly, professional and very helpful!!!
Bernadette Mpull in, pull out, load for dump run, drop off done….perfect
MARK SGreat service 👏.
ron rWe are grateful for the guy that helped sort out the mess caused by Halal Brothers.
Michael JDisplay or show customers additional tools to hire like blankets , trolleys , ropes etc etc..
Miti NThank you for not charging overage fees due to weather delays!!!!!!!!
LAURA RLa atención al cliente no es amigable
Janec SGreat service, helpful staff, answered phones quickly, no improvements
Jonathan GVery customer friendly place
NIRANJAN BMy original drop off was at halal Brothers 76 station. When I arrived to drop the truck off I was informed that they couldn't take it. Would have been a better experience if i had been notified that they could not receive it and been giving an alternate drop location.
ERNEST MClean the uhauls on the inside of the cab
rafael mReservation was at 12 I showed up 5 min before and and the only representative they had for U-Haul took a lunch break and we waiting 15 for him to return.
Glenn MI thought that this place was closed when I got there according to the the web page and I arrived and started checking it in myself and a woman who's on her break so he'll be right out and somebody comes out to check it in for me and I go in about my refund or my deposit and she's just the most amazing compassionate empathetic woman and I was meant to be there meeting her at that moment and I'm grateful for everything that she gave me not Material but spiritual just speaking with her I don't know if this is too much information but she was the kindest person I have met in a very long time. Thank you Brittnie!!
Denise BBrittany was wonderful and Had all the answers to my question! I highly recommend this location!!
JUSTIN CThe hardware store is an excellent local business. The truck ran well but the cab was very dirty, appearing as if it had not been cleaned for a very long time. Before returning the truck we spent about 1/2 hour wiping down the cab just so the next customer would not have the same experience.
Dave FExcellent friendly, prompt customer service by knowledgeable staff.
Laura LVery helpful, super friendly.
Karen PKey drop box was hard to find… took me me at least 30 minutes to find the drop box. Very frustrating.
alexander cWe drove in from out of town to move our son into an apartment and only had one day to do it. We were not encouraged to drop the uhaul off after hours, even though the website states that's an option. It just caused us to rush more than we needed to on a day that was 105 degrees to return it before the store closed. It was just a huge inconvenience.
Guadalupe cWhile ordering the trailer, I asked for a Walnut Creek drop off. Your office could not give me one and so I had to find a place to drop it off. The 1st place I went to did not take returns but did forward me to the location I ended up dropping it off. I had no issues with the 2 places I dealt with but could not believe you couldn't give me a location and address to drop it off. I've rented from Uhaul before and was always given a drop off location, granted it was on the east coast but that shouldn't matter
jeff bLove True-Value on W Main St. This is my 2nd time renting a UHaul there and again the experience was so easy. Employees are super helpful at this location.
Juliana E