The trailer was clean and nice... when traveling the rear passanger wheel was warped or out of balance. At travel speeds around 60mph the whole trailer vibrated very bad. I had to take back roads back to Columbus to avoid speeds over 55mph to keep the trailer from vibrating my load to pieces. it was told to me this is a very "old style" trailer and should be fixed or replaced.
STEPHEN M
Customer Reviews for Your Cash In The Closet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I dropped off after hours so I didn’t interact with anyone, the process was easy on the app, however there were no spaces to leave the rental.
STEVEN BNobody was there, I walked around the building. Very confusing not mowing what to do.
ROBERT DAwesome customer service
Justin DThere was no one at drop off, it was all mobile, so I marked this as No, you really need an N/A option
Shawn BThe lady that waited on us was very friendly!! She had everything hooked up for us so when we arrived all we had to do is do some paperwork and we could leave!!
SHAWN VAgain, I got rained on through the can of the truck.
Masen BI had accidentally booked the wrong date and didn't realize until the day of my move. I called in a panic, and the nice lady helped me get a truck despite my mistake. Thanks again, for helping me in what could've turned into a bad situation.
WENDY STruck was a little rough and a little dirty, not bad yet could be better with little effort. Overall, very happy with the trip.
SCOTT Mthe facility is a disaster dirty and full of junk. The person was not really that friendly or helpful.
ALAN TThe seat doesn't move forward. I'm 4'10" and had to put a pillow behind me to reach the pedals.
Mary WIt was a smoth experience i
JEANNEANE SThe customer service was great! I would definitely recommend this location. The place was conveniently located and was run in an orderly way. I really appreciate that! Our only concern was that the "check engine" light was on when we started the truck. We are not mechanics and we were told it was nothing to be concerned about. We didn't have any problems with it while we had the truck. I just wanted to explain why I put "no" under "Was the equipment clean and well maintained." The truck was clean, I just wasn't sure about the "well maintained" part. We would have probably asked for another truck if we had been traveling a long distance.
MICHAEL SI requested an appliance dolly, gor a utility dolly. We made it work but disappointed.
Robin JI picked up my truck after hours. When I went to get my key from the lock box, the padlock used was very hard to open. It took 15 minutes and 2 people to get it open.
Timothy HThe truck was barely moving, not clean, and not well maintained.
MAHMOOD ARien
MUTALEEB SGreat service! Very helpful and friendly!!
BRIAN FThe furniture protectors / covers were not in the truck so they could not be used but everything else was good!
TONY BNothing comes to mind. Excellent experience throughout entire process.
JACK MGreat service at pick up location. Only had a short distance to load up address. Noticed a roofing nail in the outer tread of the left rear tire. Checked tire pressures and found 17psi in that tire and the other tires were 47, 56 and 63 psi. As this trailer was sent over from another location, I guess that location would be responsible for the equipment checkout before delivery to next location? I set pressures to 65psi with my portable compressor and kept checking during the drive to Michigan. No issues. I marked the nail location with a yellow tire crayon and informed Andys Party Store (drop off) of the nail so they can address that before sending this unit out.
WILLARD BTow-haull feature explanation would’ve been helpful :)
ANN BSolo le faltaba aire e una llanta y en el tablero decía que hay que chequearle el aceite
EDDYNSON GGreat service
DONALD BThank you for making the process so easy!!
Alyssa BMake sure that the lock for the back of the U-Haul actually locks.
Jesse HNothing in my opinion
JAMES NIt was neither location's fault, but I will be sure to use the U-Haul app next time, as I've done before, since it makes the return process much easier. I had some struggles with the return process because I did not use the app to make the reservation.
micheal sGreat service!
Wayne DSuper easy phone check in and same with in person drop off
Zach DAfter hours drop odd so I didn’t neee assistance easy to find and and everything marked.
LAURA RThe truck was dirty and there was none of them covers for items
JENNIFER HI would expand on the 2nd question. Truck ran well over our 270 mile trip. Truck did have some damage and the condition check upon leaving was through a link texted to me. Due to some data restriction on my phone, the link expired before I could upload photos. In the end, everything worked out well. Staff was very friendly and accommodating.
JOHN MYour app is horrible! Your "live chat" person I first spoke with ended the chat while I was typing my message. She told me to delete and reinstall the app. The second person got me to anther person who was able to help. All while I was standing at the pick up. It took almost an hour! I called the phone #, she transferred me to a voicemail! No one ever called me back. This is the last time I use your service!
Traci RThe door latch is not right. I have take hammer to get to completely lock in place.
JAMES NMake sure truck is at least swept out
Rhonda SThe location was fine, but the extensive pickup and drop off process was very time consuming and not easy to work with.
Tyler LGreat Service! Thank You!
SCOTT MEverything ran smoothly
John N