Kelly is great.
Mary L
Indy Rental & Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Indianapolis, IN 46217
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Staff was professional, courteous, and knowledgeable, helpful And friendly
ELLIOTT FCheckout was prompt and had no delays in my drop off. Location very close to my house. I would definitely use them again.
JOHN CThis was easily one of the worst customer service experiences I have ever had. I was rescheduled from a different location to this one due to truck availability issues. I was told it would still be at 8 am like my original appt. This location opened at 9. I was told by someone waiting outside who seemed to know the owner, Kelley Bowling, that she was supposed to have 8 am summer opening hours but clearly did not, and was often late. I had scheduled my movers to arrive at 9, so I was stressed given I had been waiting since 8 and was then in a tight timeline. Kelley told me she likely didn’t have a truck for me because someone previously hadn’t returned one. She also said my reservation was a 24/7 one where I could have obtained a key from a lockbox and if I had done so, I would have had a truck. I did not set it up that way originally but Kelley said that’s what it appeared as. That’s fine, but I was not told by the original location that this was the case. If my reservation type was changed, that’s not Kelley’s fault. However, it was unclear if I was going to be able to get anything there and she seemed very nonplussed about it. Meanwhile, I have movers parked waiting on me. When I showed signs of stress by having my head in my hands and stumbling on my words when she asked a question, she began shouting at me. She said, “YOU’RE GONNA HAVE TO GET IT TOGETHER” and continued berating me about how she was under pressure with customers. There were 2-3 other people in there if you don’t count her dog. With the comfort she displays screaming at customers, I have a hard time believing she is concerned with providing them any form of reputable service. Her Google reviews are horrendous and it’s clear she does this to many people. I had spoken on the phone with the original location while taking a moment outside and was told that she has a reputation for treating customers poorly. She did get us a 10’ truck with a trailer (not what my original order was), and did advise me on how to potentially recuperate some charges after having paid for 2 pieces of equipment instead of one like planned. Part of me is glad we got something, but with how disrespectful she was, I wanted to go elsewhere. This woman has NO business working with the general public and I would never return to this place if it was the last option in a 500-mile radius.
NICHOLAS CGreat experience all around. Kelly is extremely helpful and knowledgeable and all went smoothly.
SUSAN F