I took my UHAUL to the location I was given to drop it off no one was there so as instructed I returned it via your App. I felt uneasy since no one was around and the trailer would be left unsecure so I called the 24 hour number listed on the door and was told I couldn't leave it there because he retired and no longer accepts the UHAUL's. He recommended I take it to Townsend on Hwy 12, so I had to reattach the trailer and drive it there, again no one was there but they at least had another UHAUL Trailer sitting there. I called your customer service to get the drop off location changed but the girl told me she couldn't change it because it already showed as returned in the system. I found another drop off site in Salis. MS that was open so I drove there only to have the employee tell me his boss was the only one that could complete the paperwork and would be back in until the next day. Customer service advised me to take it back to Townsend and to call Angela and she would update the drop off site, so I did that. All of this run around took me almost 2 hours plus gas and the frustration I had trying to get a hold of someone and maneuvering the trailer around.
BRIDGETT H
Hudgins Tire And Battery
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kosciusko, MS 39090
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This drop off location is in a small town and pretty remote. No one was there at the time (2pm) but they had a number to call and told me exactly what to do. From there I followed the return instructions on the UHaul app and all was good.
Andrew BProvide a lift for the trucks.
Sheila RIt is a store that supposed to be open on Saturday. The owner told Me His vacation started saturday and he would be gone, I understood that and said I would pick the truck up on friday.. He then call me Thursday To say. He have an emergency and he won't be there friday, I explained to him that I wouldn't have that kind of money to keep it from thursday to tuesday.. He then replied I don't know what you're going to do then... I called your Jackson Mississippi office. And they were so professional. They walk me through everything but that location in kasiescon on well street. Was not professional at all and did not represent u.Haul in a manner which I know you guys would be proud of.
Letunja HThe drop off place was fine, my complaint is that the original drop off location that was assigned didn’t even rent uhauls any more. We didn’t find that out until we went to drop it off.
Cindy R